They never answer the phone callOnce I waited for 70 minutes till I hanged up !

The majour complaint is about not answering the phone for appointments. But as a staff I always use the icare app for the appointment and it is very easy and helpfull. So I advice others to use the same.

U call 1000 times and if they picked up the phone (once in a blue moon) that’s a miracle…NO IDEA WHY THEY GOT A PHONE or Customer service!!!

Worst and the most unprofessional in Abu Dhabi. Doctors are making diagnosis without notifying you and put it in your file. I regret I didnt sue the doctor who has done that! She is still practicing there!!! Be careful!!!

Very lazy to pick a call . You have to wait for hours . Try it if you have hours free time .

Horribly slow service & pathetic communication between the staff. They feel as if they’re doing you a favor! Once you come here, forget about any other commitments you might have as they don’t care about your time!

If I could give no stars I would certainly do so!This place has no humility.This country is supposed to be an Islamic country- of which is a religion about being merciful to all souls.Medicine also used to be about saving souls- these people refused to help a kitten found in THEIR parking lot in front of their MAIN DOOR of which its back/spinal cord has been crushed by someone/something. Instead they rather pretend they dont see the poor creature, and leave it to die in the heat of Abu Dhabi, unable to hunt or search for water. And when this was brought to attention of the security, front desk attendants by my husband and I, they all hoped to help us find some relief or help for the animal in the PUBLIC CLINIC. Instead we were greeted by a doctor in which told us we are not permitted to bring an animal into the clinic, and did not even offer any alternatives, guidance, or water for the poor thing.If my husband and I were not tourists from the USA, and had the ability to take the kitten elsewhere or even home him, believe me we would.After searching for a while and offering to pay people to send her to a vet clinic,and a man (not from the area) helping us search the nearest vet, another couple, again also not from the area, stopped and helped us take the animal to the vet clinic of which was about 10.5 km away.All I can say is I hope this comes as a lesson, to all people of the area, especially those who claim to be of any religion ( and especially those who claim to be muslims)- we are to be merciful to all souls.In Islam teachings a woman who did wrong her whole life was forgiven for giving a dog water in the desert from her shoe- while a woman who has been doing good in her life did not show mercy to the dog and this costed her greatly in her beliefs.What a great example you set as an Islamic nation.

Nobody picks the bloody phone up at this place.

The customers service answer my phone call is really un helpful after long time waiting she answer my questions with strange nasal tonation I do not know for my first question while second question I have no idea. She is unprofessional I rate her as zero professionalism.

Very good clinic very polite nurses reseptionists and doctors

DONT FLY ETIHAD!! They will destroy your trip!!!

It has good facilities for patients

Great service, only for Etihad staff...

👍🏽👍🏽

This should be opened everyday until later.The waiting is always so long.

There is no parking, you need to arrive by taxi or bus

So far, enquiry still in progress after I had to postpone a flight because of a lack of service.

Good Service