Dear friends, never go this office to book ticket, book yourself self online.. they charge 60 aed service charge on top of ticket price. Still you want to go there.pay only by cash. Dont pay by card. Additional 20 dirham service fee for card payment.I paid 646.30 aed (mentioned on ticket copy) they charge me 730 aed. When I call and ask why this difference breakdown simple.646 rounded to 650+ 60 service fee +20 card payment fee. Total 730.Even I paid 84 aed as service charges still they didnt get me a bill for the payment. Also when they print the tickets only the first page will give. 60 aed service charge cant print the full ticket? Oh! they dont want us to see the payment details. Definitely they do this on purpose.Also if you want to use voucher directly message/email air India customer support and get pin to your email. I went there on a Friday to book flight using voucher, but they sent me back saying the supervisor is not working that day, only he has access to voucher pin. Had to go next day to use the voucher. Just now realised that if we have the voucher number and pin we can redeem it ourselves online while booking.So sad 😢Regret....

Very bad customer service which doesnt even deserve a one star rating. Those who redeem vouchers please make sure to get a receipt for any extra payment as they say no need of any receipt and will later deny that you paid the amount. I had to let go around 300 aed only because they did not give any bill for my extra payment and vanished from their system. And there is no point in arguing as they stand against you as a team. Hopeless service.

All are supposed to stand outside the office and its a long queue and only one attending the queries in evening time and we supposed to maintain social distancing and in that small area its very hard to stand in low ventilation area.Hope they will take some action for this situation. TIA

Good service but it takes too much time so that you may be late for your next connecting flight. And in this pandemic situation the service are hoti satisfactory.You will feel like an indian. Inside flight the atmosphere is good in comparison to indigo and jet. Most importantly the timings may be changed because of some specific reasons.

Very very bad.....There is no proper customer support and waiting around more than one hour for ticket issue/cancelation.Also charging very high price for reschduling the flights, in this pandemic situation they are sqeeuzing customers....!

Very difficult to get connected.Even if connected will keep us on hold for long time and we get frustrated and disconnect the call.Truly unprofessional approach.

Staff has the professional approach. The poor level of planning of the top management is giving pressure on the employees, but they are managing it well.

Over the phone agreed for the ticket date extension and advised to go to the city office. but the office denied to extend the ticket

Rarely pickup calls, I am trying from last 3-4 hours but no response.

Very bad service. Not deserve one star.

Went for ticket cancellation. Got cash refund when flight wer blocked in India due to COVID19.

Very cooperative staff, they provide complete and authentic information. I only have good experience from them.

Very poor customer service. They are not deserving single star also.

Staff can be more helpful while dealing with customers over the counter

Good Experience. Service are good and Excellent!!!

Friendly Staff; Helped me to book my family flight ticket to fly to Tamilnadu. Now Passengers (Visiting india from UAE ) who want to reschedule their old booking or do new booking now have to visit AirIndia Express Booking Office.

Bad customer dealings. I had my personal experience of a senior staff shouting at a customer for no reason who had come over for seeking an service. Not at all a part of professionalism.

Flight got cancelled and went there to change dates. Everything done in less than 10 minutes.

Bad employees. this guys dont know how to welcome a customer.

Difficult to identify the office. Since, no advertisement board outside.

Went to secure a ticket through Vande bharat mission as per the advertisement. But things are not moving on as per the advertisement. Embassy announced that ticket will be served on first come first serve basis. I went early morning and got token immediately. But they asked to give embassy registration number. But embassy is not giving any reference number after registration to anyone. Lot of influence is going on and a common man cannot secure a ticket. All are just for advertisement. Embassy and airindia is also playing politics.

Good service. Actually its travel agency name as Arabian Travel Agency

Poor customer service..one person runs along different kiosks and no one even bother to respond to you.. pathetic... disappointing.. acute negligence to customers..

Worst staf no manners At all Ussless people they dont know how to handl and how to speak better you can go with some other travells

AI and AI Express ticket counter staff behave is very bad. During this evacuation situation things are mess not going as per rules. Everything is going by as per the mental mood of the staff especially AI Express office Abudhabi Kahalidiya branch. Thousands of people are disapointed and they will never choose AI/ AI express flight in their life.. Most worst airlines in the world. I am indian but sorry to say like this

The staff here and quick and efficient. I came here to pay 100aed so I can get a seat next to my friend on our flight together to India. Paid parking available downstairs.

Due to covid-19 few ppls are only allowed inside... this is good way to combat covid-19

Location wrong, when I went there that the office already closed and moved in Indian social center near Ramada hotel Meena road. And staff are taking details and kept bin..

I booked ticket in airindia express before 3 months in one rate the same ticket price was got halfdown in after somedays. All peoples used to telling that whenever booking air ticket always booking before 2 or 3 months from departure date is cheap but in my experience it was totally different. Please any expert advise me on this i can use in future to avoid such a bad experiences.

Ok

Good experience....

Charges for ok to board status is slight high as 20 AED as other airline charge 15 AED. slow service and extra paper work. Though service staff was unable to explain but was cordial. There is scope for improvements. Anyway its national airline so 1 star extra.

Clean and time keeping airlines. Also the tickets are nominal priced

We visited to book UMNR ticket. Service was good. The staff was very helpful. Office is located in the mezzanine floor and public parking is available, charges apply.

Very bad service they dont even answer the phone calls

Very bad experiane

Good

Try to i call so many time but no body answers its not good . Staff Behavior very bad

Same staff quality and service similar to the flight.

Polite way of handling people

Good flight services... Attractive ticket rates in most seasons ... Govt of india undertaking

The agent pickup phone in the second ring. As per them they dont have bus pickup to Dubai. But most of the airline provided shuttle bus between dubai airport and abu dhabi airport.

Ive been thr to check about repatriation flights but was not able to get the info

Very bad experience.... Cheaters and bad

A typing center experince only🤑🤑

Indias affordable airlines service.. good service.. best rates

Try to i call so many time but no body answers its not good thats way people changing mind plase improve the service this is not complement my seguction.....

There is a web consumer hidden fee while booking online, this is displayed only at the last stage of charging after entering credit card details. Very disappointing; please note that there is nothing wrong in explicitly charging, feel free to disclose to customers!

Best service provider, Mr. Shreenath is very helpful and supporting person.

Very good, when i call to Abu dhabi office for any inquiry they attend the call immediately and will do the needful.. thank you ,, but in Dubai office ,, they are not picking the phone ...

Nice service from the staff. Airfare is good

Very informative and helping staff

Good customer care, but no any discount nd other information tHey have

Useless over all... Never try with Air India Exp

3rd class services, pot is more hot then tea

One of the best in town

Great Experience

Very rude staff

The best option for those who are interested in cheap and fast fly to Kochin/Cochin/Kerala/India

No 1 receive the call. Very worst customer care service.

Nobody are responding the calls.

They changed the date only fare difference they took

Helpful staff

Air India Express office

Good service.

There is no other choice .....So we believe air India Express....😁

Bad

Poor customer service

Prompt service

Very good and cheapest airline, staff is very friendly and helpful.

Office is Shifted

Nobody bothered to response over phone.

Providing Air India Airlines service only like book tickets, OK to board etc

Worst experience

Staff behaviour are not good

Good experience

Varigood

Good service

Nice office and well staff support.

One of the useless staff / you wont get proper coordination...

Comparing Dubai Office. Here charges high

Good

Good place to buy air ticket

Lady who spoke to me on telephone was an impolite arrogant woman

Must improve facilities,looks like old govt office

Call not answeringVery poor customer care

Worst service

For Kerala ticket

Good staff

Worst response

Good

Good service

Waste of time

Nobody picks up the bloody phone

Good

Good service

Very bad

Really bad response from customer service representatives

Good support staff.

Visit restricted