Absolutely horrible experience, avoid at all cost! Even if you want to go to Spain, better apply from another Schengen country that comes under VFS system.I applied for a visa in March 2020, then COVID came into action and I was given an option to withdraw my passport until they start processing visas again. I was told that I won’t have to pay again once they start issuing visas again.Finally after more than a year I received a message stating that my application is ready for collection. Tried calling the BLS helpline but nobody answered. Had to come all the way to Tecom just to be told that you can ignore that message and if you want to apply again, you can initiate a new application with a repayment.What a third class service in a first world country.

Its really the worst experience ever. The service was only available on the Primer Lounge, which charges 420 AED more. Furthermore, you cannot pay by card, had to go downstairs to the ATM, withdraw the money and go up to pay again. The service is 846 AED in total, however, the cashier lady said she didnt have change. For at least 4 people (in front me), she didnt give the 4 AED change back. If you ask people to pay by cash, at least prepare some changes...

This place is a joke,An average of 60% of bookings show but the normal office still send walk ins to the premium lounge.It is the same thing, just looking to take extra money for premium service.There is nothing premium here though, they have bottled water 👏 wow well done, and a cheap coffee machine 👏It is just the same thing, they just want more money.I dont understand why people cannot pay a normal price, when the staff in the normal office are having free slots available due to no shows.Thank you so much BLS for stealing our money, while your staff do nothing in the normal offices 🙌💯They have a waitlist for the premium lounge only, not for the standard office. Honestly there is nothing premium 🤣By the time you get to the premium lounge it takes longer to process and the staff are just as slow. Two administrative clerks doing everything and one manager in his office.Waiting time 50 minutes 🙌

I had a hard time booking my appointment but my visa got done so quickly, I got my visa in 4 working days which was really surprising considering that it said minimum 15 working days.Great service!

Thank you so much for your service.We are really happy with the service we received during our visit.Especially with the help of Miss.Karthika it was really fast and hassle free.Really appreciate.

Takes forever to do your visa application. Expensive than others. Vfs is much better and professional. Called them for a simple question and she told me she will call me back, never received a call

I got my visa in 1 day🎉😍 so happy . Team was super nice and even helped us with couple of documents to correct them .

I give my documents to BSL A week ago. yesterday my status say Processing at Mission but when I check again today NO RECORD FOUND. Whats going on??? But My review to BSL its hard to book yes my luck I got a slot. Lack of staff but the quite smooth in my experience.

Unbelievably awful. Website is very poor. No updated & clear information. Tried to book appointment on June 27, 2021. Its showing all slots booked till July 18 2021 & other dates are freezed.Tried to call. Was put on hold for 25 mins & nobody answered. Had to hung up in furstration.Even if Spain is not accepting any applications, it should be on the website. Poor choice of selecting BLS. Pathetic Service !!

Website doesn’t work, call Center doesn’t pick up and when you try to physically go to their premises they are extremely unprofessional and unhelpful. Not sure what the Spanish embassy is trying to achieve here but definitely VFS is superior quality to BLS. Actually it’s unfair to put both companies in one sentence

The worstAll the documents were submitted on time , they requested for moreWe sharedCalled after 3 days , rejectedWhy ?Just worst of Money and timeNot recommendedif you’re Arabic Don’t waste your timeIt’s a shame

Excellent and professional personalised service. Very thoughtful, energetic and experienced staff. Nice venue with ample parking spaces.

Hello my question is do you get interviewed by bLS when applying for Spain visa.

Staff are helpful, and quick process to apply if you book for early in the morning.Only downside is that they accept cash only.

Website doesnt work. Phone line doesnt work.BLS seems terrible and I havent even tried them yet. No idea why spain is not using VFS.

Im trying to call their office apparently. Their is no customer service will help you only trough email which is not the fastest way to response for my inquiries. Any contact person to call. location is Dubai, Tecom I-Rise building

Paying for premium is scam, they never answer the phone, they never reply to emails … requested my passport for emergency pick up and they never deliver as promised

I got my Spain visa in a day 🥰 thank you for your amazing service 🎉

Staff are very welcome and helpful always ready to help with smiles 😃Big thanks andappreciate for salim sajeena

Terrible service quality. Lack of efficient process in place. Extremely slow staff.

Staff is very friendly. They help and assist you in every possible way. People, please understand that this is just a centre and they do not issue your visas and they cannot help your application in any other way than filling and guiding you. They know about the visa status as much as you do. The embassy takes minimum 15 working days to give the visa status (it excludes Fridays and Saturdays and any other public holiday)

Excellent visa centre. One of the few with great customer service. Prompt, diligent and understanding

Satisfied from staff.dont go for premier lounge at all . there is nothing like that.dont for SMS subscription (you can track your application through the web)dont for the express delivery (upon visa refusal you will lose that money and you have to go to their office to collect the passport)i got refusal even everything was completed and clearly mention.refusal point1: justification for the purpose and conditions of the intended stay was not provided (everything was clearly mentioned and all the supported documents was there)2: justification for the purpose and conditions of the intended stay was not provided (this is funny and stupid - my return ticket and i all bookings all the itinerary details from first point to last point and the supporting documents was there.really disappointing and bad experience.

No response since yesterday. we sent email and calling over the phone always automated and cutting off

I dont know about the other reviews but my experience with BLS was pretty amazing. the online track application thing was updated frequently and fruitful. The call centre was also helpful when i called to ask for my passport withdrawal. the whole thing took around 1 week and a half till i got my passport back! i give them 5 starts

Little bit concerned after reading so many negative reviews, but I have to visit here as I’m only traveling to Spain.Turns out my experience is very good. Friendly and helpful staff, did not wait too long, got my visa in 10 days.Sure they are understaffed and need to make profits. But everything is on the website, just study the requirement and prepare your documents accordingly. This is only a collection center, it’s not responsible for your visa status and can only advise.Make your appointment online early, yes the spaces are very limited, even for VIP lounge.

Awful service!!! If this is premium lounge, what is going on in the ordinary lounge? And how does the Spanish consulate feel about sending people to this joke of a service?Tiny dirty room, very hot, not enough seats, not even water to drink. They don’t care about appointments or token. They don’t call you so you actually have to fight for a chance to talk to a specialist. Only 2 of them. Prepare to spend hours. Awful! I don’t know why they are charging for this or why they call it premiumI don’t know why the Spanish decided to give their business to BLS instead of VFS that they used before. At least there I knew what I was paying for: seats, drinks, waiting room and properly organised token system

Great experience. Passport was done much faster than estimated, SMS arrived on time. We were offered all kind of support regarding our questions which other visa centres never provide (most say just bring your papers as per the website), we were also given advices on the best ways to handle certain specific case situations, and the centre was extremely flexible. The visas arrived very fast, despite public holidays, although do not risk - this depends on the embassy more than the centre. But we are very happy with the service, pickup was easy and with no headache, application was just as easy, staff is very helpful. I was very afraid because I have had some horror experience before with visa centres, but this one was doing their job very well.

Intransit from HUB to SpokeCan anyone let me know what this means please?

I beg you guys, someone pick up the phone, i have been calling for last 10 days, i will reward who ever reply to me

Worst company everthey made us do the visa without any advise, they submit my husbands visa application on his old residency visa and he got rejected, obviously because the lady who collected the form did the mistake in submitting his old residency visa.This is unprofessional, we are paying money, not to have this kind of service. We dont find our money on the streets. I hope this email reaches the manager or supervisor, I hope the manager is not as ignorant as the lady who worked on the desk.I wont advise anyone doing their visa at BLS, unless they wake up and do the right job. This is unacceptable. Youre stealing money from people !!!!

After reading all of negative comments we were scared to go to the BLS. But we were surprised with the friendly and polite attitude, fast service. We got tourist visas for the whole family during 1 week and a half. Absolutely don’t understand all this negative.

@spain embassy - Spanish Embassy...please take note of how BLS is fleecing ur tourists to opt for their premium services!! Pls audit BLS for unethical practises in online appointments and faking the google reviews, as you can see the guys giving BLS 5 star reviews are the guys who are only reviewing BLS services across various locations and nothing else on google!! Absolute sham to misguide public perceptions when they have pathetic service!! Its super difficult to get an appointment for the Spain visa from Dubai...nvr available online, no response to emails, been waiting for 2 weeks with no luck!! While every othr country uses VFS, dont know why Spain embassy choose to work with such an unfriendly lot!! No othr Schengen visas are so difficult and unapproachable!!

We are very happy with the service provided by BLS Spain premium service. they were swift, professional and very friendly. I would like to particularity comment on the service provided by Nithya and Patrick. Keep up the good work. Thanks - Mary

Dont ever go for express delivery offer- its an utter non-sense. They offer to deliver on the same day but wont. Instead, you can easily go to their office and collect on the same. They have tied-up with a totally unprofessional courier team.

4 star for BLS service. The staff is highly skilled and very helpful. My visa application formalities were taken care of in a professional manner.A happy customer of BLS.

They are super friendly and super professional, word of advise attach all documents that can support your return to UAE. Docs like car registration, house rental or ownership contract, marriage certificate and any other legal contract that can proof your return as I’ve been rejected cause they did not have sufficient proof of my return

Avoid, avoid, avoid. Fly into any other country if you can. Tried for a month to get a booking. Eventually had to use the Premium service for which you paid over a grand extra for nothing. Still takes the same time. I’d guess they do this on purpose to earn more revenue. I’d give them zero stars if it were possible.

Great service extremely satisfied from staff.They seriously treat in best way.An Indian company dealing for Europe is impressive.They are good than VFS in dealing.

Absolute GARBAGE service. Unprofessional, Under equipped staff. If you guys can not handle these kind of services, please give it to some other company. It was much better when VFS handled the visa applications for Spain. It will take at least an hour to get through their phone line.

Well guys. We were today with my wife at BLS around 2pm. was no customers at all. The team was heaplful and friendly. It took around 15 min to collect our documents, photo and biometric.

Very efficient and helpful staff, I forgot copy of my child’s birth certificate so they just asked me to email it to them. We got visa in 48 hours. No waiting time while submitting and receiving passports

The experience was so bad, very unprofessional not to pickup calls and inform people on holidays, I came all the way for collection from Shj to find out its closed for Eid Al Fitr and its not even Eid the website says it will be off on 5th and 6th of June, today is 3rd! Even the security guy was not informed there was a paper on the closed door saying its closed for Eid and will remine closed till 8th! What if I was traveling during this break!

Great services Guys, specially in the process of Visa, very helpful staff and systematic way of working. thumbs up

Slowest schengen visa process in Dubai for specific nationalities (Egyptian and Tunisian), they will hold the passport for around 20-23 days. Faster for Indians (less than 10 days). they dont have VIP service, get the Visa from another EU country that is not managed by BLS if you can. (And make it your first point of entry or longest stay)

No one is responding emails or calls I’m tired of trying it’s urgent

Garbage service, It would take you ages and multiple calls to reach them by phone. Otherwise, not that helpful when you end up talking to them. VFS is light years better than them.

U need to sit in front of ur pc and wait for them to open their slots nxt week. Because normal service is always full. They force u to take vip service. Ridiculous!

Made my visa very very quickly. Easy to locate and friendly staff, good service. I wish it was easy to get such visa service for other parts of the world too. Cheers!

I hate everything about this company. If you choose this company to do your visa for Spain. Lol don’t come crying. Worst of the worst service and system ever! My advice is to just not apply for a spain visa.

BLS Spain UAE, Dubai is a good office with good people. They save my time by giving me Visa very quickly for Spain. Thank you.

Pathetic service! They charge extra for same day service but conveniently don’t do it! And then they are clueless about the delivery and it’s left to the customer to chase the courier guys!! Is this why you charge extra? Harassment charges

Very slow process and they need more staff, to reach call center you need to to be supper lucky...if you are missing any document then you need to book new appointment which is not easy to get......

Great service! I am happy to see that an India based company is doing so good in the field of visa services at global platform. Kudos to you guys, doing absolute wonder!!

It’s the worst place to apply in for a visa. Take ages to receive it. And the service fees are expensive. Will advise you to go somewhere else.

Trust me; I didn’t know earlier that a visa service provider can also guide you so well in explaining the leading attractions of the country that you are

Horrible experience...Most of the positive reviews are fake... you can easily verify that the reviewers post the same for many of their branches around the globe...

Terrible website for applying a visa. Gets hanged and website is with lot of bugs. not user friendly.

Worst service ever !!!They charged me AED 200 extra for being 10 min late. Also they charged me AED 50 for the same day delivery and they delivered it next day.

It is the worst company and service I have ever experienced….. (Passport service)

Professional and friendly staff. Had a good experience with them. Though I used the premium service.

If they hire monkeys riding donkeys they would Probably do a better job that the individuals they have working there.

Unprofessional, very bad customer service, expect spending up to 3 hours waiting and that is of course after your appointment time, not to mention that this is in the premium lounge where you pay more to get faster service!

V bad serviceThey keep passport collection time 3 to 5But if family and some ref come to collect passport they give before 3 if single man will come before 3 they will tell to wait same experience I came before 3 they say me come at 3 but in front of me 2 to 3 passport with ref they give

Excellent customer service. Special thanks to Joanne for helping me with my constant nagging!

Tried to call the call center number and was on hold for 22 minutes. This is after using the premium lounge to submit the application. Shoddy service

I would like to thanks BLS International for their world class service and supportive staff.

25 minutes waiting and nobody answered the phone ??three times!!

Cant be compared to VFS in any way, unprofessional staff, poor website and the tracking is not working

Takes forever to have someone to answer your phone call.Hope the rest of their services are better organised.

I never face issues here, Spain visa is easy to get.

Very bad service level and visa center ....

Ive been calling for a week everyday and theres no answer and its been almost 4 weeks since i applied

Like it

Staff are helpful but their sms system has flaws. And they try to make money from everything

Very fast service,staffs are friendly and helpful.

Very good service. Prompt service offered.

Their Online application tracking doesnt work. Its frustrating

Service was good,staffs are very friendly

Never answers the phone , process is very slow

Excellent staff along with the excellent services.

Very good experience and staff are very helpful

Great and fast service.

Excellent services with expertise

Good

Very bad services

I am seeing some questions regarding the appeal process in case of visa refusal so let me help out with my experience since neither BLS or the embassy will help.In case you get a rejection of your Spain schengen application, you will be given a form that has to be filled in Spanish. You will need to fill this form with your name, address, passport number, contact details (phone and email ID) and on the second page of the form you will need to write down facts, justifications on why you feel the decision must be reversed and then mention all the additional supporting documents you are attaching. If you do not know Spanish, you need to get in touch with a translation center to first translate the form for you and then to translate your responses back to Spanish.You will then need to submit this appeal back to BLS along with all the documents and your passport copy. BLS will mail this to the embassy and after that, BLS is no longer part of the process. As and when your application is reviewed by the embassy, they will call you and tell you a resolution is reached but they wont tell you what it is. You will need to drive all the way to the embassy in Abu Dhabi and collect a letter which is in Spanish which will tell you if it is successful or not. Mostly it will be a refusal, but you never know. My recommendation is to apply via another country because neither BLS nor the Spanish embassy will support you much. Good luck.

I have the invitation from my sister in Spain and they refused the visa. The reason is that you do not have where to go. What is this, but you take money from both sides, by God

Excellent service with many thanks