I was very disappointed from the service. On phone they gave me different price and in the store it was different. However, when I called the phone booking, the agent said they can match the price. The salesperson in branch refused to do so because I wanted to use my dnata voucher given by my employer. I dont understand as the voucher is also money so why not to give me the better rate. I went to Mercato branch and they didnt mind to use the voucher and do price match as well. So why not to make your customer happy when it is possible to do so? I will never visit Dubai Mall branch again.By the way, when I booked a ticket last time in Dubai Mall, there was no issue of using the voucher with better rate. I believe it depends on the person who is serving you.

Terminal 3 Dubai EK 857 going to Bahrin

Good knowledgable staff answered all my queries very satisfactorily.

Great guy Mr. Feroz, good with communication and professional..

Quick easy and helpful

When i bought the ticket i asked the travel agent if ican check in online becouse i csn be at airport just 2hour before the flight .he told me definitely you can check in online .than i try to do it online but i found you cant check online and i miss the flight. very bsd experience with this company

Very good customer service

The service is excellent! They are really fast and efficient, very helpful and informative. Only downside the service fee for airline ticket booking is expensive. They didnt really disclose it in the invoice (as they clubbed both flight ticket and service fee) but it was around 200 dirham for 1 ticket.

After you book flight or hotel if you face any issue never you will get supportNot recommended even if you pay for other little more money

Dnata Travel Dubai Mall branch, lower ground level, at the waitrose entrance of mall

Some travel packages may be well priced, if only looking for flight tickets - avoid as its quite expensive compared to online alternatives

Worst service ever. Following a flight ticket cancellation from the airline this agency could not book another flight on other airline without waiting for the refund of the canceled ticket. Making us the customer in the end pay 3000 AED more than we should have if they had reacted on time.

Good service

So far, its good.

For job

Good

Not first class services with some communication difficulties

Wonderful

Excellent

Excellent service

Great deal

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