Ive bought tickets from clear trip on 27 of March from India to Dubai, the flights had been canceled from airlines for the refund its saying Ill get it in 60 days that is also not sure how much Ill get. Not acceptable at all. Please if you can refund me in full payment within two weeks as a standard time Ill appreciate it.Im very disappointed from your services.

I didnt recieved the refund since 1 year, as per airline the refund has been done to clear trip. But they didnt refund me. Every time i call them they lie. Can any body suggest how to move legally against this in UAE.

Same thing again and again its not refund yet from airlines when I have a notification from airlines itself that its already been refunded and every time I call same thing we will notify you in 2 to 3 days but every time i am the one who is giving them a call and today new story its not been approved from finance department only when I said them I visited to airlines and I have e a notification really if only there was a negative star I would rate it as -5 very customer service and no update and now for sure they will tell me to provide my id number how many times and how long they gonna refund no idea and when I asked them to give me their address and most hilarious answer I got was we are not allowed to disclose our address... so can anyone update me when i can get my refund worst experience with clear trip and its management.

After 7 months battle, finally received the full refund from Emirates. As per the airline they have processed refunds on time. To receive fund from Cleartrip was big task. We can understand the current situation, but it will be nice if Cleartrip also put some values to their customers too..

Very horrible service More than one year still waiting the ticket refund. Always getting response that following up with airline. I know oman airline refund policy is that full ticket amount will be refunded after the one year date of ticket issuance. Still the response from your side is pathetic and not professional. Please refund the amount at the earliest. Trip ID: 200209126406

If there is negative starr applicable for us to give then I would love to give negative 5 star.This is completely low grade company when it comes for customer service and refund and it almost am waiting for a 6 month for my refund.Every times I will get the same answer it is been waiting for air line to refund.if the payment made to Cleartrip why we as customer to wait for air line to refund our money if this is sort of business that should be internal matter with Airline and Cleartrip.I simple request them to refund my money immediately.I also request the people please think before purchasing any ticket from them.

Havent refunded my ticket; they kept pointing fingers at the airlines while saying itll take time to refund; on the other hand, when checking with the airlines-this agent DID NOT cancel the ticket deliberately. There were no refund restrictions from the airlines; this agent kept on lying.

This has to be the worst ever experience with an online booking service! I have a discount using my credit card and while checking out the total was correct but then cleartrip charged me for the full amount without applying the discount. In addition to this the CS team keeps ping ponging me to each other and act like they dont know anything about my complaint! Trip ID is 201124457910 and case ID is 11992601 if youre interested to solve this issue!!

I had applied long term visit visa for my parent on 19-Jan-2021, they were schedule the travel on 06-Feb-2021. we had not got yet visa and we did reschedule the flight to 1st Aug 2021). I want to know reason for delay and refund or Credit note for visa fees paid for not issue visa. HARENDRABHAI : (Passport: K5597455) 422101230100526950 NEELBEN (Passport: K5607520) 422101230100527742Trip ID:1921011814729.

Credit to Ms. Saba of Dubai Office. She professionally attended my needs and took an action and resolved my concern in a matter of 2minutes..Cleartrip is very lucky to have Ms. Saba..She really knows what she is doing..know how to observe and practice social/physical distancing..highest stars should be given to her..again Thank you very much Ms. Saba for your kindhearted help..May God Bless you and your Family always..

I have been trying to get my refunds for a year now! but to NO AVAIL. you cannot call them, only trough e-mails and good luck if they will answer. I have sent multiple follow up but no one asnwers.they will only take your money and if you run to problems, your all on your own.

I have been following my refund since last year August 2020. Until now I can get it in 48 hours. I dont know which clock they are using. So frustrating.

Very horrible service. After one year of cancellation still I did not received my refund. His every email reply showing 3 to 4 week from last year but still 3 to 4 week not completed. I dont know when I will received my refund. Please refund my amount, trip id is 200108323238.

I received response and even received refund for my tickets booked in April, 2020. I tweeted and they replied and actioned my refund. Much appreciated team. Thank you

IS THERE ANY NUMBER TO CONTACT THEM IN UAE?THEY ACCEPTED THE PAYMENT , BUT DID NOT SEND AIRLINE PNR AND CONFIRMATION FROM AIRLINE. THE GOOD THING IS THAT THERE IS NO CUSTOMER CARE NUMBER OR CHAT TO CONTACT. THEY EVEN HIDE THE SUPPORT OPTION ON THE WEBSITE AFTER RECEIPT OF MONEY.I NEED TO TRAVEL ON DAY AFTER TOMORROW AND UNTIL NOW SPENDING TIME TO CONTACT CLEARTRIP TO CONFIRM MY FLIGHT.NEVER GONNA BOOK WITH CLEAR TRIP AGAIN...Trip ID: 210112559496

This is what happened I have booking through b British airline directly and booking through Cleartrip for British airline with the same destination but different dates but both was on April between two tickets.The difference between Cleartrip and Booking directly from the airline or other agents is due to Pandemic COVID19 cancelled flights.The Airline flights and other agents Refund your money.Cleartrip doesn’t refund your money it is unreliable website very poor customer service as they don’t even respond to your emails.

Trip ID 200301321580 latest update thank you for full refund of my ticket. 🙏 it was late due to bank issues but I got the full amount. Hope everyone will get their refund and and everything will go back to normal. Praying for your company to stay strong.

Applied for visit visa for my daughter on 7th Sept. No update. Impossible to get it via cc phone.Was assured response yday on review site of their portal. Still waiting. Trip ID.1920090713837...anyone any idea how to reach them...No response even now

I was charged twice for the ticket and have had numerous issues with this company. Absolutely appalling services and horrible after sales. Even if I find the lowest rate on cleartrip, I stay away from booking with them because of their horrendous customer service. In case of a flight cancellation or faulty transaction, they will take you for a ride and make you a fool. Very unprofessional.DO NOT RECOMMEND.

Clear trip team in Marina Plaza are really Outstanding team. Especially Ms.Saba she resolved my issue in Just 10mins. Iam thankful to to Cleartrip and their efficient staff.

UAE number never works and Indian number gets switched off often.I havent seen a single company who tries to avoid customers, they are not even giving an option to reach them unless that pathetic email they send. Please try to talk to customers, dont try to hide once you have taken the money from them. Sent multiple emails requesting for a call back to discuss on my open tickets and none bothers to reply, Just that pathetic auto response email. In this era if you keep this approach towards your customer your business will be doomed. Please change you customer success approach (please change the team if you have one).

Excellent response to customer , quick help really thanks to emoloyee there in cleartrip office .

The airlines cancelled our flight twice after rebooking the cleartrip promised as that we will getbthe full refund. Now they’re insisting that we will only get the initial payment because airline won’t pay for rebooking. This is totally disappointing cleartrip!! Not even a single staff called to explain what went wrong. So what will happen to our money??????? Is it our fault covid happens and airlines cancel flights. Trip ID 200507340126.

Extremely disappointed in their customer service. The worst customer experience I have had. When I email them to rebook my open ticket, I receive a response to call on a number and that it cannot be entertained on emails. When i call them on that number (after the usual very long wait for the customer rep to pick up), the customer rep says the number i dialed is actually for Amazon Flight Services and that she will forward me to the Cleartriip rebooking department. After around 6 to 8 mins wait time, someone picks up but before he collects all details their call drops. I try to call Cleartrip again on their helpline and it blocks me saying all ticket rebookings have to be done through their portal, but on the portal it says email or call and it cannot be done on their website. I tried calling again through the same route - calling Amazon Flight Services again and requesting them to patch me with Cleartrip and patching me to Cleartrip rebooking department, after TWENTY FOUR mins of wait they drop the call without anyone answering.This is not my first bad experience with them, but losing patience and had to come online to share my HORRIBLE experience.Response to the owners response:My Trip ID: 20010339710. I want to rebook my open tickets and I dont have any number (that works or actually connects) or an email to share details with so they process my request. Can you share a number or email with me for this?

Poor platform to book on.Tried to book online, took my money through the bank but did not get the booking confirmation.Also tried to call the support and all calls got cut off at a certain point..Strongly suggest to avoid using it!

Trip id: 200415750318I still havent recieved my refund even though flydubai has refunded the full amount to cleartrips account. Im adding flydubais response here; please look into the matter ASAP.Hello Reem,Thank you for your patience while we looked into your case.We have cancelled the booking DVW1G5 and refunded the amount to agents account. Please get in touch with your issuing travel agent for assistance in claiming your refund.Thank you for your understanding.Kind RegardsHeena |The flydubai team+971 600 544 445 (from UAE) | 24x7

I cancel the tkt on april 2020 , still i am waiting for my refund,when ever iam enquired, they will check with finance and no update.

Under flight ZCVKIA Dubai Pune return flight cancelled by AirIndia Express.At the first instance itself Cleartrip wanted to deduct all possible charges and refund us 15pc of trip amount paid. After following up various authorities. We are so disappointed and fed up with this endless follow up. Suffering making this booking with Cleartrip.Spoke to Rohit now. I just want to know when the flight has made me the refund of 395 dhs then what for Cleartrip is trying to make reductions in this amount and cut some amounts when Cleartrip has no role to play in this entire matter. We have resolved this issue of flight cancellation refund entirely with Air SEWA, Air India and aviation grievance department then who is Cleartrip to make these deductions for absolutely no role to play.Previously a spice jet flight had been cancelled in similar way by airline and the entire amount has been refunded to me. That time Cleartrip clearly communicated that they will refund the entire amount sent by airline.

One of bad eCommerce service provider, they are only interested to do sale and post sale, it is literally ZERO support and disappeared from their all contact channels. I am struggling almost a year for family tickets refund, due to Covid19 the flight was cancelled by Airline.

Plese return my refund I am calling from 1 year Even I dont want to give 1star also its been year calling for my refund and getting same anwer wait for 24-72 hours like seriously you guys have spoiled you standard really disappointed from the service and excuse...I will not recommend any one to book ticket from.them wven they dont pay to airline and airline cancel the ticket bcoz of payment....

My trip id -191219238852 i want to reschedule my flight tickets.I want your contact number, I tried to call you many times and had no respond from your costomer servise. PLEASE RESPONDI WANT TO RESCHEDULETRIP ID -1912192388523 PASSANGERSTRAVEL DETAILS - DXB TO CCJAMOUNT - 22218TRAVEL DATE - 24 APRIL 2020PLEASE RESPOND

Very very bad service not refund ticket amount very bad agency don’t trust it

I have a bad experience in cleartrip regarding my refund. it take time for them to returned back my money and im trying to call them but they are not answering only email you can reach them,

Worst company i ever dealt with !! they cancelled my confirmed staycation booking without my consent & didnt refund the money. I had to complaint in Dubai Tourism to get back my refund. Their sales & accounts team in UAE is worse. Never recommend to anyoneDont Fall For Hoax promotions From Clear trip !!

Very very poor service..i have fed up try calling your all over UAE telephone numbers, but no answer, all i need to know is my refund status for my Trip ID 200728381654, my last conversation with your call center agent and he provide me this ref# 11506632, and i have applied for refund online thro cleartrip.com screen shot attached. who ever it so, i want my money back and i need a call back from your team ASAP, i have done a blender mistake to visit your website and trapped my self.To, Clear trip person respounded me on social media & thro emailAs you confirmed me through social media that I have to wait and my refund will be credited to my account till 29th Aug end of the day, so far I do not receive any amount nor any update regarding my refund, why you guys are making us fool by fake promises and commitments through social media, still how long I have to wait for you guys to resolve this issue, I want my refund on urgent basis and I will be keep posting your fake promises on social media until I get my refund money back.To, Clear trip person respounded me on social media & thro emailAs you said on 30/08/2020 that within 07 working days my refund will be credited to my account, but so far I didn’t receive anything yet from your end, for your info I have called and check with my bank, they said there is no issues on receiving of funds to my account, now again you failed upon your commitment, I need my refund to be credited right now and I’ll be keep posting your fake promises in social media until I get my refund.To, Clear trip person respounded me thro emailFrom 30th Aug your assuring me thro emails that within 5 to 7 working days i will receive my money, still i have not receive my refund till now and i have called 4 to 5 times my bank and they said there is no problem from mashreq bank, i have to check with cleartrip team, now tell me why you making us fool by making fake promises, still how long you will take to transfer my refund, i will be keep updating your 5 to 7 working days failed promises in social media until i receive my money.i need my money at the earliest, please arrange a call back from your team.Dear Cleartrip team,Finally i got my refund amount of AED 1162 and i was waiting for it to appear in my bank statement, thank you clear trip team and appreciated your responses to my emails.inshallah we will be your customer some day.Thanks you and good luck ​

Worse company to book thru it, you will suffer with them to get your money back in case got canceled. I would like to give - rate if available

They didn’t call me back or even reply my mails regarding reschedule my flightWorst CS ever, don’t try to reserve ur flight with this companyI’m going to complain them to the authorities in UAE, and I’ll take my money back.

I have booked by my flight by this site in July end of the month to flight availability in emirates to fly for India they charged me full amount but due to panademic my flight has got cancelled the clear trip people promised me they will refund my money back in July ending they promised I will get my refund by 60 working days I said ok but now it’s end of December still I don’t receive single penny hence I request u every one never ever book the flight from this website

3 months waiting for refund, promising promising and basically just making excuses and lying

The most terrrible online travel service.They are dishonest,cheats and extremely unprofessional.They should be banned and their license to operate taken away.They try to cheat you all the way ,either its a refund or rebooking a flight.They have no clue about the chrages and impose their own made up charges.

Very bad service ,,.. almost 6 months i am struggling for get back by refund .its AED -1980 dirham.. this is you loosing your reputations with your customers.

Good service at the office in Marina. Very difficult otherwise

I personally received very very poor customer service. They obviously don’t like to refund tickets. Even after airline cancels the flight! Even after a month! I’d recommend you don’t buy a ticket from them. You may regret it

Very bad experience, no response at all. UAE helpline does not work. will never buy from them

I booked on February to Germany ,I paid extra amount for full refund if I cancel.I needed to cancel because of corona restrictionI never received the refundno phone number to callthey answer on the web that I can extend the ticket 1 year from issuance date ? what if the travel restrictions still there ?I expect someone to call ,but they never call back.I will never book again with them

Hi Cleartrip team I purchased sixes flight tickets with Trip ID 200203760154 (PNR ref: B9739M) a flight of Spice Jet airline going to Dubai from Mangalore on 27-03-2020 but my flight from DXB-IXE was cancelled by the airline due to travel restricts of covid 19.I have been trying to call the ClearTrip customer service number for several month now (from March to June 2020 and it says it’s out of service and to direct my inquiry to the website ,Ive tried the website and getting same message as below.I send several emal to airline along with cleartrip customer support ,I received a response from airline that my amount was reversed back to cleartrip . I requested a refund in March and the 60 day estimated refund as passed with no refund to any of my accounts

This company has ripped me off of 560 AED airline charge when both of my flights were cancelled due to covid travel ban! Been trying to be patient however they dont respond anymore! That airline charge didnt go to the airline themselves so they pocketed those they have ripped from their customers!!! What a shame!!!

If anyone is not able to reach them over call or email, please visit their office in marina plaza near marina mall DubaiOffice will be locked from outside, knock hard and a staff will pop up

Very bad service😢 Eating people money

My refund has not been processed...6 months. Absoultely unprofessional

By far the worst online travel agency anywhere, useless customer service, no phone or email support and its hardship to contact any one.

Due to Cancellation of flight by INDIGO airlines,(Trivandrum to Dubai on 26 march flight), I was forced to cancel my booking made thro Cleartrip as I got mail directly from Airlines. Upon Cancellation, INDIGO send reply mail showing full amount of AED 910 as the refund amount, which they said will be credited to Clear trip account. After that on completing cancellation process in cleartrip site, I received mail from them stating that refund amount of AED 304 only will be credited to my Credit card in five to seven days time. Clear trip has already charged 58 dhs convenience charges and 50 dhs for credit card. So Why do they deduct dhs 714, again for a cancellation which was not made on my wish, but becoz flight was cancelled. Their call centre never picks up any calls in Dubai. This is highly unacceptable and I will complain to the economic department and to Concerned airlines to stop business of such dubious operators. Horribile experience in a time when everybody lends a helping hand to support each other!

See the messanger replays from clear trip just now ..

One of the worse ticketing website i have ever dealt with, please please please guys be careful before you book the tickets with this website or app, they will just make your life miserable when you want to change the ticket or need the refund...

My ticket is cancel on 6 march but upto now still i not receive any refund ID:200116774620

Awful company. Awful experience.

Didnt get my refund yet

Totally disappointed with the response .

Phone number published on google is not active, no one takes responsibility if you are talking regarding refund, flight cancelled by airline shows as flight completed!

Just dont book from them I did a mistake so I canceled my ticket in order to issue another ticket my first ticket they charged me half price 😳😳 then paid again another full amount so poor I wish I can Give them no star

During this tough time where travel is badly hit, these guys helped us a lot & we got full refund. Thanks to Cleartrip & their professional staffs.

TRIP ID 200726361172 emirates airline already refunded the full amount due to airline cancelled the flight, But cleartrip took their profit AED. 35, due to covid situation cleartrip can avoid your charges if the flight is cancelled by airline.

Once you purchased ticket through this site, you are trapped, no contact number or no email address, so try your luck !!!

I am suffering to get my refund for more than 90 daysPoor staff and serviceI wont use their appBe careful all

Flight to Amsterdam on KLM was cancelled on 15th March.Refund was initiated after 5 months on 31st JulyIt is now 30th August with no action taken.Disgusting service

What Is the Office timing sin this office?

I am trying to chase these people for my refund for the flights got cancelled in Apr-20...no proper response so far..this is really disappointing...I will never book my tickets from Cleartrip in future

They gave me full refund for my cancelled flight. They are amazinggg

Very bad service !!!!

Bad does not have a contact. I have canceled a hotel a month ago and the amount has not been refunded

Very kindI got the money back in just a weekAfter the airline canceled the flightAnd their treatment was so wonderful