That’s just terrible. I am supposed to receive an urgent shipment today. The courier didn’t call me to agree on a delivery time. I called their call center three times. I was promised the courier will deliver it before 6 pm which didn’t happen. The courier number on the application is wrong and now I haven’t received my shipment and their call center is closed and I don’t know what to do. If this is not the worst service ever. I don’t know what is.

*Terrible service*The counter staff are like robots and will not move an inch. They have a standard robotic inhumane response.... Your parcel is being located.I waited there for 90 minutes to collect my debit card which was in their parcel box in the front office. Since it was just a very thin envelope, it was at the bottom of the box.I went to 3 different staff at intervals of 30 minutes...30-60-90 minutes informing them how long Id been waiting. All of them gave me the same robotic response...YOUR PARCEL IS BEING LOCATED.Only after 90 minutes when I was the only customer in the office, did someone think on their feet and call me to their counter. They asked for my token and on checking the parcel DROP BOX found it at the bottom of the box.I pray I never have go to the ARAMEX HO in Dubai ever again.

Worst place for any courier services, my important document is with them and they are withholding it and not letting me take it back saying their system is down and they can’t see where it currently is. I urgently need it and they are useless!!!!!! Would recommend to use anyone else!!!

Top courier service, world wide, best online services, best distancing countries with perfect time, humble service, pleasent place, excellent support, great experience...

Easy enough to get to, and I didnt have to wait long to get my package, but I shouldnt have been here at all as the package should have been delivered to me and the system to opt to collect at a close by location didnt work.

The worst courier service company in U. A. E.The whatsapp chat bot will ask you for the delivery schedule, but believe me its my second experience u will never get ur delivery on time. The service is so poor.My delivery is scheduled for 16/09/2021 and still I have not received any notification from them regarding my delivery and today it is 18/09/2021.so please guys, do not encourage/support these kind of companies and their services. Zero Punctuality = Aramex.they dont even deserve a single star..

This is one of the best Aramex branches. Queuing system is nice, staff are friendly. You get good service most of the time.

If there were 0 stars I would give you that. Valuable collectors item arrived ruined/broken during delivery. No way to contact support directly. Have a pending case for the damages on your website for over a week now with no response. If your shipment is important to you, do not use this service. If speed of delivery is important to you, do not use this service. If your time is valuable to you - do not use this service.

I had issue with them about my delivery. It got delayed for 2 days and within those 2 days I have been in contact with them. On the 1st day, I already called them asking why my parcel is not delivered yet, they said it will be delivered next day as they were having some problems with their operation. They gave me an option to collect it from the nearest depot and I agreed because its not just any parcel but my passport (one of the most important thing). I waited for their text message before going to the depot, but I didnt receive anything. I called back and they said their operations havent done any progress yet, they confirmed that my parcel will be in the depot maximum of 4:30pm. I went at 4:30, and still it was not there. I lost patience, I called to complain and told me that it will be delivered next day thats the only thing they can do. I agreed cos I dont have a choice. To make sure, I even lodged on their whatsapp service a request to deliver my passport the next day between 9am to 2pm since they have this option that you can your a time for your delivery. Next day came, no message until 10am so I called back, theu said to wait until 12:30 if I still didnt receive a message I should call them back. At 12:30 I called them back only to inform me that the courier already left without my parcel and it cannot be delivered anymore.🤦‍♀️🤦‍♀️🤦‍♀️ I was so frustrated. They didnt do anything about it. Ending, they asked me to collect it instead, even though its already paid for delivery service.

Delay in the delivery and worst customer service.Id been making a follow up with them in the past few weeks and they kept on saying that the document will be delivered tomorrow, etc. Last update on my package is September 10, today is September 26, still no update.I had made atleast 50 phone calls with them to resolved the issue, but I didnt received a feedback where my document is.If there is only a 0 star! I would have given it to them.Furthermore, I had sent the same document using DHL last week and the document was received already in Switzerland. Note that it takes only 3 days for DHL to delivered my item.The funny part is I am asking them for a refund because I had sent already the same document with another courier.They told me to wait for the document to be arrived in the warehouse in Switzerland first before they process the refund. Also they will be charging a return fee. This is a joke! Why would I wait for the return of the document and be charged for return fee.Please do not use Aramex, they have the worst services.

Be careful if you use Aramex service for shop and ship from the USA to UAE. For items above 1000 AED, Aramex will charge you up to 150 AED for handling (I couldnt find any references for this on the website !). Thats on top of what you will pay for shipping , tax, VAT . So if you shipped worth 1000 AED &weight 1 Kg .. you might be ending paying 350 AED to Aramex !

If you want to drag yourself in a puzzled mind then choose aramex bcz they dont care about your time as they himself feel that they are only team busy on planet no commitment even the counters are ready if you want to send your parcel bcz you are paying bit for receiving you need to wait limitless

Accessible parking, heads up, you need to park in reverse. Good service. They delivered courierd package on time.

If there is a title for the worst courier company ever, that would be AramexVery bad services, no limit to their carelessness.They dont respect your items; the box is always damaged.They dont respect delivery time.They dont care if you open a complaint.

Aramex Emirates Location is very convenient easy access and fast services. Whatsapp messages they send to customers are helpful.

I received two documents in last month,I am very satisfied about the delivery mens timings and behaviour, AWB 46815253133 and 46815345894, delivery men Mr.Amjed.

They delivered wrong items to us. Their main logistics center mixed our items for some other person to ours.When I go to this branch as the call center is not reachable. They have no clue where the mix up happened. I was asked to visit again on Saturday as follow up so I visited them again.. To my surprise the person who asked me to come was on leave and the other person says the package was delivered on Friday. He dint even bother to check the history.Absolutely zero customer service and no follow up process..Will avoid this company as much we can.

My shipment is with them from last 4 days they don’t even bother to contact or deliver, on 5th September 2021 I scheduled shipment for 7th September through Aramex App, No action was taken no delivery was done, They don’t have courier company ethics what’s the use of the app when we schedule and they don’t deliver?? Next time I don’t place orders with shippers if they are dealing and shipping with Aramex

This is not aramex, which I ever see, now it’s become totally disastrous.I need package urgently, I was keep trying to contact them, they are making late each try.I replied them when They call me as I was different circumstances, I got reply that they will cal back at 6 pm. But no one call me back. I check status which feels my eyes fall down, that they shown that customer not responding. What kind of service it’s. II will never choose or refer this service again in my ever life. 🤬🤬🤬🤬😡😡😡🤬🤬🤬🤬

Very nice experience. I avoided queue by creating a ticket 30 minutes before arriving through their automated whatsapp chat. It took me 3 minutes inside.They provide free parking for their customers.

Free parking area for ARAMEX cusomers 👍🏻Quick service 👏🏻

I have so much to say, but Ill keep this short, were forced to use this useless company, i would pay money to replace it soon, never to use this again.This is from multiple experiences, Ill literally pay to have a respective company for delivery, and would never use this, the worst ever i had ever experience every time.

I can’t believe companies still trust aramex to deliver their products and I can’t believe I still buying products that will be “delivered” by Aramex. It havent been on time not even once that I used their services. They simply don’t appear on the schedules day. Just like that. It is ridiculous. I will pay more attention now. If the deliver is done by aramex, I am not buying the product.

My advice is never to deal with this company. Most disgusting customer service. I waited for delivery for more than 4 days and at the end I had to go to them and pick it up myself. Phone calls are not answered, only an answering machine that constantly redirects to a useless WhatsApp chat bot. Their warehouse is a complete mess, all parcels are lying on the ground and employees are manually looking for a parcel in all this mess. They do not even care that someone there may have things that require careful handling.

The most terrible service Ive met in Dubai. It is a SHAME of such a city.There is no any responsible person.Any driver never came in time for pick up.Customer care liars.Why the system is asking about the time of pick up if the Driver never ever come in time or even same day?!!!! It is Ramadan,working hours are short. I had to stay 3 hour more in the office waiting for the driver. I called 2 times to customer care and both ladies lied that driver was close. And he did not come at all! Who will pay for my delay??? It is not free for me.

Quite a pleasant experience, very organized, and efficient. Cannot say the same for their tele customer service.

We’ve been waiting for so many days for my order in shein. Delivery is not possible because of the “incomplete address” they are saying. And locker pick up doesn’t work as well. And then i decided to pick it up to a certain branch but ended up picking it up so far from where i live!!!!not good service i had!!!

Good locationThe staff are very professional and helpful

I met a gentleman his name is Victor Singh in Aramex Umm Ramool he is an outstanding Customer service listens very well to the issues that I had and reacted in a very professional way and solved my problems. I Recommend knowing this gentleman and I wish a very good luck in his career.

Went to pick up a package and had a great experience. Zero wait time by getting my ticket in advance through the WhatsApp chat bot. The clerk was super friendly as well.

Shop and ship used to be good. Now its been 4 days my item is still stuck at origin office. And customer service isnt helpful at all.

Yet again, the bad service continues. Even when I stop dealing with them, Im haunted by them to get my bank package. After 2 calls and failer to deliver in 3 days. They tell me I have to wait another day. So just told them I will pick it up myself. Thank you for continues bad service.

Great good value fast service

OMG..... I wonder why this company still Exists in Business. No one connect with me but in tracking its showing.... Attempted delivery - customer not available - delivery rescheduled. Strongly recommended to Avoid Aramex

POOR CUSTOMER SERVICE, counter 1 and 5 people are sitting to take salary who does not know a thing about customer service! days ago package arrived in Um Ramool which I came to collect but they said wait 3 HOURS they will fine then after that asked me to come back tomorrow. When I come back they said it is in Al Qouz come 9am! Now they said they cannot accept people from 9am and come back 12nn

You visit aramex branch good service if you call aramex service centre they are answer 45mints after that one ask what you want if tell your problem who recving call after that one told i transferring your call you want to wait agin 45mints after no one answer call disconnect your very bad service call centre

For 3 normal dining chairs, Air cargo from Dubai to Istanbul these people quoted 34,500 Aed. 😱

Dont try and call by phone - its pointless. Waiting for hours to get through, and when you do each person gives you a different (unhelpful) response. Unprofessional.

I have contact Aramex call Centre on Thursday 17th June requesting to send a parsel to South Africa. The agent confirmed the pick up on Saturday 19 June from 9am to 12 pm.At 12.30 the courier still did not show up. When I called again to the Call Centre to follow up, they replied that they will ensure that the courier comes at the earliest and that they will call me back.By 1.30pm, nobody called me back nor courier picked up the parcel.When I called again, the agent said that there is no pick up request logged in, and that she will make a new request and will send a courier. It’s 3pm now, and I am still waiting.Dear Aramex, because of the incompetency of your staff, I wasted my whole day. And as you know time is money. It is outrageous how indifferent and incompetent your staff is.Having said that, I would like thank Maryam, the 3rd agent who was trying to help me out. Let’s see if the parcel gets picked up today.Aramex - delivery indefinite.

Very systematic intelligence courier worldwideEverything they do with high end serviceStaff very polite and helpfulThey are waiting your point to helpWell organized branchTechnically amazingThanks for all staff helped and supported starting from security till the manager .Best for all

The place is not crowded and the staff are good the service is good too

Simply there are best and well organized.

It was nice, not crowded, fast process to recive your order

Good service and tracking service with whats app. Excellent customer service...............!

Staff were professional albeit a bit lost in regards to a communication sent to me by their colleagues in customer support located in Jordan.If a customer is asked to do something then all people involved need to be informed of it, otherwise those not kept in the loop will end-up on a wild goose chase and might even harm the customer.This type of adhoc issue solving is a sign of immature management since there should be a communication chart and Standard Operating Procedure when addressing such situations.

The worst delivery company ever , neither the call center is supportive nor the company itself , I have a shipment from Modanisa supposed to be delivered june 9th , till now I didnt receive it , they delivered it to a wrong address in Sharjah , thought I sent my lifation in Dubai , later they threw it in umm ramool till now NO one even contacted me at least to update me , when u call the call center after many times of course and at the end someone answers they put u on hold forever till the line will be disconnected , I submitted almost 5 complains the same sentence repeated ( under sorting ,your complain is forwarded to the concerned team .. bla bla bla , I dont understand whats the point behind your company since your customer service is 0 out of 10 , because of ur poor service many companies that put trust on you to deliver their shipments will loose theer clients like me ... Untrustful delivery company which I DONOT recommend 👎

Courier company located in umm ramool

I did the request of delivering my shipment through Aramex WhatsApp notification and I choose the time of delivery. Next day no one called me so I went to the closest branch to ask about it, when the employee told me your shipment is here as per your request!!!!!!! I show him the WhatsApp messages then he told no you asked to collect it!!!!So how can I know where is the shipment if I neither choose the collection choice nor the location of collection!!!

Awaiting the shipment and no way to contact, all chat bots or answering machines

One word disgusting company. Never use this useless company

How do you even get to speak to a human voice anymore, if you are facing terrible service issues. a week ago, I get a call to reconfirm my home address from the Aramex customer service. Then again a few days later I get another call, asking me the same question. Now the status of shipment shows as unable to deliver, as there is no response from customer. On the app it shows as in transit. Very confusing.What the hell!? When you call their help line everything is now automated, so there is no way to check with limited options on the status of what is exactly happening, if you dont get to speak to someone.Inspite of the terrible reviews Aramex does nothing to improve their customer experience and I have had a few terrible experiences with them. I now dread to shop online as I know that a company that uses Aramex is going to mess up my shipment.

Very bad service , as per tracking number I was about to collect my bank package on 15th of July , then they called me on 15th of july 15:30 to tell me that I will receive my package 3 days later , and then I told them I will pick it up by my self , big disappointment!!!

I set my pickup location near at my place using Aramex app, but still got a message from them to pickup in their preferred location which is far to my place. Im not going to pick up my parcel because of this issue.

It was a wonderful experience.Excellent customer service.

Organazied place is neat easy to process spacially if you got ur number before u come

Extremely unhappy with the service like no one cares about customer services no response from the call center even the umm ramool branch also not picking up the call i need update some information but no response seriously being such a big organization but the service is pathetic

Very bad service......!!!!!!!!!always late the shipments.they will not even pick the callsif there is 0 zero star rating I will definitely do it.

One of the busy center for aramex courier collection. Best time after 6 pm.

Worst customer service I have experienced in a long time. After being double charged by them..... first they denied it, then after supplying irrefutable proof now they just send me round in circles for a month, and I’m still no closer to resolving.

Super bad service. First they delivered to a wrong address, then no one called to reschedule and so I called. The date of delivery was set. Because I wanted to make sure the delivery will come on the day I set, so I called again but the agent said they have the wrong phone number. This is unbelievable Aramex. You have the home address and phone number from the beginning in your system. What’s wrong with your people not updating the information properly.

Very difficult to deal with. Non existent customer service

V satisfied with fast service

Fast service on the spot, however; i dont think you need to recieve their call if u schedule appointment via whatsapp, as if you didnt receive they will cancel the delivery and ask u again for new one, useless whatsapp service

Ooops, you did it again Aramex for the 2nd time. I supposed to receive my delivery today but surprisingly your customer service agent does not know which address to be delivered. Your system which is supposed to add value to your customers but unfortunately, your system is useless particularly the inaccurate expected delivery date which is a big major disappointment. Delayed as usual and forever so therefore I am more than convinced that theres no hope for this company to change. You already have exceeded the maximum level of disappointment that I could ever think of. #worstcourier #aramex #aramexuae #dubaided

Very slow service. The delivery of my shipment is delayed with no updates from aramex

All the service for Aramex are under the zero level the worst currier company I have ever seen in my life I have to drive all the way to the branch to know where is my shipment ,I sent many emails to them no one response ,the call center is more worse no agents there to answer the calls only useless answering machine , the driver will come for the delivery without checking the availability of the clients, and my shipment was delivered to some one else at my work place with out taking my approval . Never ever I will deal with this unprofessional people again.

Abysmal. Cannot manage simple deliveries and log in locations correctly. My item has been ready for delivery for 2 days and I am still waiting for it. AVOID!

Stunning service . Very good team.

I regret sending my papers with them, i kept 2 full days trying to understand why the shipment is kept in their facility without sending it till i went there to receive it by self without sending it, think twice before dealing with ARAMEX

This review is for diffrent branches and call center as well. Worst shipping company ever. They do not respect the pickup and delivery dates at all. I gave them more than one chance but their service is still very poor.

My shipment arrived at Dubai on 12th May...when the shipment is held in customs on 15th, no one from Aramex called to ask for identification documents. only after I called after 2 days ...2 times, last agent has given right information to provide identification documents. After releasing from customs on 17th May, the parcel got shifted to umm ramool Aramex. Even after scheduling the delivery on WhatsApp service...it didnt get delivered on 19th. 20th I went to umm ramool center for collecting in person. even though the tracking says the parcel is in Umm ramool...they stated its in Al quoz center. Finally on 21st morning home delivery happened. This is booked as priority parcel and contains medicines for a cardiac patient who is stuck on visit visa in Dubai. Next time I will definitely seek some other courier.

Poor service , the package has arrived at ummu ramool sorting point on 17th may , till it is not ready for collection from same place (19.05.2021 . 3.19 pm ) Tracking No : 46339840120.

I face a real bad experience with AramexFor 15 days just because of the Bad employee

Finally they a have dedicated and easy to find facilitywith enough car parking .Great job Aramex !

The worst company i ever dealt with.Shipment came from china to their office 5 days ago (it took 2 days to reach from china) and still to date no delivery and not a single useless employee from this company bothered to deliver or call and apologize, the only reply i got is that due to the pandemic my item is delayed ( delivery from garhoud to mirdif).Totally unacceptable customer service.Last time i will ever use their services overprice and underdeliver thats their company slogan.

Unprofessional courier.Courier didn’t make any calls and leave parcel under my door without my permission. Its not the first time i have bad experience with Aramex. Pls. improve your service

Having a nightmare when I applied for an exchange/return item on May 6, 2021 from Sun and Sands e-commerce and until now it hasnt go back to them (only God knows when) through Aramex. It took them to pick up the item for 10 days and another 4 days to schedule going to the receiver. This is more than 13 days now in total. I dont know whos to contact Aramex or Sun and Sands. Both companies are extremely unprofessional with poor customer service in the highest level. They will give you unsure vague answers and will leave you with no clear information. The fact that this transaction is only in Dubai and it took more than 13 days(still counting) to deliver , nobody knows when this process will end. Extremely unprofessional!

I’m extremely annoyed that I had to pay for shipping and then there was a surprise fee on arrival. I got a message that I could pay on the app but it showed I owed nothing on the app and then the guy showed up at my door and asked for cash but I didn’t have any so I almost didn’t get my bag.Also they wrote in permanent marker all over my very nice luggage and did nothing about it.

Imposters ..less than zero starsMy shipment has been sitting in their offices dor no obvious reasons ..they do not communicate with me about cause of delay..not peofessional at all..worst customer service ever..they should be out of buisness

-bad service not delivering on time and giving wrong response

Be aware everyone Aramex doesnt care about customers neither your shipment conditions. Theyll damage and youll pay full amount for damaged items. Plus you are not allowed to meet the manager or any person in charge. Its all about greed and fake reviews in Google. If you didnt get any problems with them soon youll. Go to their branch and all youll damaged boxes and customers unhappy. They lost my shipment twice and damaged 6 times yet they charged me for full amounts. If you complain theyll ignore you and close the account. I suggest DHL over Aramex the greedy company.

Worst service, unprofessional staff, unreliable system.I had 4 passports for same family delivered to same home. They delivered 3 passports and forgot 1.I used online tracking and whatsapp chat bot and it says its in sorting facility.I rush to sorting facility to pick the passport, they cannot find the passport.Passport delivery was within the city, it should be overnight but it takes more than 2 days to deliver passport withing the same city!The family missed the flight thanks to their lack of efficiency.A word of warning: the tracking system is not updated as you expect. If the morning truck missed to pick your shipment from sorting facility, you will lose the whole day.

Extremely disappointed!! Will never and not recommend at all!! I don’t have idea what are they doing with the packages why they don’t deliver it since it’s been with them for almost 4 to 5days!!! 👎🏼👎🏼👎🏼👎🏼👎🏼

Lot of my time wasted waiting for my stuff..nobody called me to schedule delivery for my shipments

Worst! Worst! Worst! Two packages im waiting and not been schedule waste of time. Wrong information and mentioned the correct address but still ship it to fujairah! Dubai address, dubai and fujairah are both different area!! Im expecting a delivery in my house as mentioned but I receive a message mentioned reasybto pickup at umm ramool... when i came there you will say not there still in fujairah! Then you will reason out error from it tech site? What an excuse?? Worst!

Very good customer service, que machine with screens showing as shipment is ready rather than sequence. Good accessibility. Free water and coffee available. Public parking maybe an issue.

My shipment was supposed to be delivered 29th April 2021, the delivery associate called me then rescheduled without any reason! when i checked on the aramex app it was mentioned no customer response!!! knowing that on the day before they asked me to pay unlisted amount of 18 AED. when I approached the service center and placed a complaint, I received an email which says I will receive it on 1st May!! aramex app says it was rescheduled to 3rd May for no reason! will i ever get the shipment!

Worst service ever, no reply to phone calls, automatic options only,Only WhatsApp and every time rescheduling, amazing low service, how come still in business.My Shipment at their outlet since 4 days now and no idea when it will be delivered!!!

WORST SERVICE EVER. drivers are not contacting the consignee prior to delivery of items. VERY UNPROFESSIONAL.

A very bad experience.There is no fixed cost for shipments, once you negotiate, they reduce the price!!There are hidden charges when the recipient will get your shipment. The staff will never tell you about it!!Please avoid this place

This company is an abolute joke !! worst service ever ! Destroying my business reputation due to your incompetance !! Not even worth one star !! Items stay on hold for absolutely no reason even with me calling and following up !! Good luck speaking with a supervisor !! I will be cancelling my corporate account just as soon as i clear this latest mess !! 12 days to ship a 4KG item from Dubai to Saudi Arabia is simply unacceptable !! Shippers beware

Not a good experience to work with Aramex who is handling our e-commerce deliveries for ebay and website sale. Many shipment lost , addition to returned because some time it takes 40 days to reach shipment from UAE to KSA, broken items. There is no one to resolve your issue even you have cooperate account and Relationship manage.Seems they are partner only in profit.

Loved the whole aramex bot experience

Booked my ticket and waited for long time, there was 6 counters: 2 closed, 2 open but no service , 2 with token number but no service. Actually 6 not working, really time wasting

I had asked to hold my shipment for pick up. They did it. I was able to complete my pick up in 5.minutes.

Bad service, no commitment in delivery date

Very bad experince .Misguided the cstmr .Delivery boys not delivered to proper place .

I had one very bad experience with this people about delaying and non-responsive about my shipment..... Yet i opt a second time and the same.... not anymore... DHL and FeDex are way way better guys... go for it

Very good service for carefree delivery

Most horrible experience with the most horrible service, chaos and delays