Very very very bad service no one is answering the customer service number and they lost my package and delivered it somewhere else, and no one is answering my phone calls, and they shut the phone on my face , i dont recommend this company at all, i will rate it 0 stars. GIVE ME MY PACKAGE ASAP or i will not delete this comment. i didnt receive my package from apple why is apple working with such a bad company.

Package due delivery on 12th September, today is the 18th and nothing, the app just says it’s on its way. Continents form faster than UPS delivers, communication is non existent, customer care just seem arrogant and nonchalant to their poor service. Other shipping companies get packages here in 2 days for the same price, please avoid UPS.

Very bad service. I ordered something from Apple and it was scheduled in 4 days to be delivered (?). 5 th day I received an email that actually I should pick up my good from the UPC customer center as there was no address ( which I put in the order application on the apple store). I barely find the entrance and while waiting I got scratched deeply (twice) from a table at the middle of the room

Very bad and worse staff, especially the receptionist at Dubai Al Quoz office, Mr. Mohammed Anver. He dont know how to behave to customers and he threatened me and bought my id card telling me that he have security issues. He was not even willing to pack the shipment and told its not his duty. He packed the shipment before 3 times for me as I was a regular customer. I will never recommend this company. They are thinking there are no any othet parcel service companies in UAE.

Very bad service, and one of the worst experiences when it comes to courier services. This place seem to be reeking with scams, details of which will be shared with authorities. Never have we experienced a more complicated, less straight forward, and unprofessional courier service. It’s amazing there people are still operational.

Pathetic customer care service. Dont know how to talk to customer.careless customer care support.

Bad service which costs you a fortune. UPS is definitely not worth handling shipments and goods. No management followup whatsoever, and customer service team is untrained and clearly not very professional when it comes to processes.

Good customer service.... nice staff

I discover that sending shipment directly from their office cost me cheaper that pick up from my home

Bad experience.. They are not calling you to confirm your address. They decided that your address is not correct that is why the parcel is not delivered. I am sure my address is correct this is not the first time they delivered to me. The disappointing part is that you are waiting for them to delivered, but no delivery. Why cant you call first before deciding on what reason you will put in order for you to delay the order

Unprofessional. Lots of delays. No management whatsoever. Never trust them with your packages or orders. Fishy service and charges. I’ll recommend everyone avoid them like the plague.

Delivery service by them is not that great as Im waiting for one of my package to arrive. Disappointed how they are delaying it. I mentioned my home address and the package was supposed to arrive during weekend but the delivery person forgot that and they refuse to deliver it after 7 pm during working days.

Hard to believe they are still in business with that quality of service. Getting addresses right is the most fundamental part of their business but they failed at it, repeatedly. Also their whole online experience is such a mess, frustrating😑

Good service, rate better than fedex

Worst service they don’t tell what part of the day the delivery is scheduled and the guy calls you half day prior or in the morning but gets delivered in the evening. Worst service and had to waste several weekends waiting for the delivery.

This company lies blatantly about Delivery attempted.... On two consecutive days, they have mentioned delivery attempted, without even a single call to any of my mobile numbers. UPS is a disgrace to parcel and courier service!

Mohamed Anver over the reception was really helpful, overall great service

They are on time & great team . Too professional courier service

I am going there for submit my CVFor Driving Job. Good experience

Bad company that delay the shipments with no reasons. Just say: the delivery person is left now and we’ll sechedual a new delivery time”

Terrible service will never order anything via UPS again

They are courteous and professional liked their customer service

Very good services and quickly

NOT DIFFICULT TO LOCATE

Bad service.I sent documents to congo it suppose to take 6 days from dubai.It took 12 days and call center cant solve the problem.Asking me to wait in queue to solve my problem caused by them.

In one word: if you want shortening your life, deal with UPS. Not delivered items will be shown as delivered on their website, your call will be answered as you are talking to pirot and you will get NOTHING even not possible to submit a complaint on their website.The only solution with them: BLOCK payment, submit a complaint to Dubai Consumer Protection.NEVER DEAL WITH THIS COMPANY !I submitted a complaint, and I started getting SPAM from such company of losers

Very well organized as expected. However, a little bit slow and beaurucratic for my taste. Could be better

Friendly customer service and quick

I’m never gonna use UPS ever in my life again they were very fast in collecting my Documents on the 2 Nov, but guess what they kept it in the facility for sometimes upon calling and asking for refund they sent my shipment on the 8th of nov using OTHER AIRLINE and until now it hasn’t reached CGN hub. 👎🏼👎🏼👎🏼 CS need to upgrade their CSM system where they can follow up with all the interconnected Information. I’m totally speechless. Great job in delaying.

Exceptionally bad service!!The package arrived 5 days ago and they haven’t delivered until now. I’ve been calling everyday to check where’s the package and to make sure they have the correct address and provided more numbers that they can contact during delivery. No calls, no delivery and each time I call, the previous agent seemed to have incorrect or incomplete details!! Not only that, it takes forever for them to answer the phone and they keep putting you on hold and on mute and eventually drops the call.They always make delivery exception for no reason at all! Can’t even collect it from the warehouse as it’s with the delivery guy who they can’t contact. They would not give the delivery guys’ number and keeps saying I will be contacted but no one calls me! VERY UNPROFESSIONAL!

The worst delivery I have ever experienced.I have ordered shoes since over 2 weeks and it has reached Dubai over a week ago yet they said the address is wrong eventhough it isnt and I have been trying to edit it and I have even mentioned that I can pick it up from their office but I am getting 0 response, 0 customer service, 0 feedback..Unprofessional, difficult to deal with, dont even know if I would ever get my package, and Noone cares!There is noway that this UPS and the UPS in the states are the same!Thumbs down to the customer service, manager, area manager, supervisor and everyone in this place!And they have charged me an extra 80$ on delivery that was not mentioned before I have made the order..

Great experience and great service

Drop my package in al quoz and receiver got it after 7 days in US (express)

Quite possibly the worst service I have ever experienced in 12 years living the Middle East. Customer service cannot give me answers about when my package will be delivered. After the promise of a next day delivery Im still waiting 3 days later with no word of when my package will be delivered. Have even asked to speak to management and they wont put me through.Have had to come to the service centre during a pandemic as they cant deliver my package. Still waiting to see if they even have it here?Update: they dont have the package even though customer service said it was here. It has been sent out with empost! Worst service ever!!!!

And they got my address wrong, for the 3rd time! Just deliver my package so I cant hear from you again please

It’s pretty fair to say that this is the worse ever courier service! They promise to have your package delivered in 3 days yet it took them over 13 days to deliver a single document from Dubai to Canada!Called they customer support more than 5 times and complained and no one get back to you or call you back! So no one really cares as long as they have your money.ABSOLUTELY horrible and waste of money.

If I can give zero stars. I would do it without thinking. They lost my shipment and didn’t do anything. They delivered it to a completely different person and different address and they declared that they lost the shipment but didn’t compensate me with my items value

Very unprofessional service. I have been calling them for my shipment. Just for one mistake in address they have just mentioned update in tracker that incomplete address. My number is mentioned there. It is a bloody common sense to give a call and deliver. This is why unprofessional service. 3rd time I called them and they promised me to call back in 45 minutes n its been 2 hours no call. If they provide this kind of service very soon it has to shut down.

Great service! Great team! Go that extra mile to make sure their customers are happy and getting their shipments on time.

One of the worst courier in UAE

Staff at Al Quoz reception are always changing employees are new with typical waiting time 45 minutes. Im regularly sending items from there and each staff member has their own different interpretation of their policy and when you ask to see the policy its not written anywhere. Sending 210kg I was offered just 50% discount when I already knew there is a offer a separate discount of 55% if you have a loyalty card (and anybody can get one). When I asked why I was being offered a lower discount than was possible they said its because Im sending regularly so no further discount can be given. Seems they think that Ill just continue using them whilst they give less frequent shippers a higher discount. Pretty sure it sums up this business. Utter contempt for the customer. Avoid

They have zero knowledge on how to handle and deliver products that needs to be kept in certain temperature and condition not also to mention delay in delivery

Would give UPS 0 starts if I can. Giving me the run around. Customer service have no clue where my order is and said that their operations department will get back to me. Called again after no one followed up with me and same answer! Whats pathetic is that there are so many negative reviews and no ones bothering to address the issue. Does UPS even have proper management in the UAE?

UPS Customer service is pathetic and without attempting for a delivery the driver returned my package claiming incorrect delivery address though multiple times i have given address and mobile details to the customer service. They just find ways to delay the delivery and adding to that customer service do not give any damn about customer issues.

It was the worst experience. UPS service here in Dubai is terrible. They need better employees and perhaps better leadership.

Very unprofessional and bad attitude (Behaviour)with the delivery staff.Just received a call from an Ups delivery staff stating that he is in my place, so I opened the door and his first words were why are you not opening the door with a disappointing face. There was no any text or call prior to his arrival. YOU JUST CALLED HALF A SECOND AGO. If he is not happy with his job, then he shouldnt be doing it or if he has any personal problems, it shouldnt affect the clients. I couldnt find the name of the staff.I believe they have a improve alot in this area.

My shipment arrived from Germany to UAE in 1 day as it is an urgent ahipment but it is stuck in with them for four days! Thats stuped! And im calling them them from 3 days to update my adress because they wrote “wrong address” because of no reason!!, im asking to collect it from the customer centre in dubai, and you can see how long is the waiting time on the phone just to talk to the customer service agent! Not to mention that the system is telling me you are the next customer to be answered from 45 minutes until I hanged up after 1 hour and 30 minutes waiting!! And still after 4 days they are just making new request everyday, i payed 780 AED For this urgent shipment!“IF ITS NOT THE SENDING COMPANY REQUIREMENTS I WOULD NEVER AGREE TO SHIP IT THROUGH UPS!!”

Timing is 7:00 and when you reach there by 7:20 , you find that the customer service is open by 8:00No right organization at all in all departments of this company!!

I got an international shipment, and it was supposed to come on 28th May, I kept tracking but it showed address incomplete but the address I gave was the right one. Two days later I saw warehouse scan and its been more than a week still showing warehouse scan, please whats going on? I also called the customer service line and that was worst I was on the call waiting for four hours. Still havent got nothing.

UPS Al Qouz theyve good warehouse no parking issue. You can easily collect your package or drop off

Cant commit to the date of delivery and all they do is lie .

Worst customer service ever. impossible to reach them on their help line.was just calling to change the delivery address. waiting on the line for 1 hour and still nothing, machine keep saying that I am the next call to be answered for past 20 minutes and still nothing. I dont know why they are claiming that they are working.

Worst delivery company ever, I had a delivery date today and i was waiting for it and without any noticeThey postponed the delivery date by 3 days without any notification and justification.. They are not reliable at all and zero respect for the customers

Misses scheduled date and time for no reason... cannot even reach support.

I had a bad experience at your customer service centre at Al Quoz on 02/02/2020 at 9.45 pm. We wanted to send face mask around 400 grams in weight to UK. We were quoted 830 dirhams by the customer service agent. When questioned about the price he immediately offered 50 per cent discount without us asking for it. When we asked him to weigh the packet he refused. He was very rude and unprofessional. We left the place without sending the parcel.

My package wont come today(Thursday). Reason:- Hello, its from ups, pls give me your location*Location given*- Im sorry - this is bur dubai, not oud meta. I cannot deliver there.Now my item which I was already counting on it for today will come only on SaturdayPaid premium price for amateur service.

Helpful staff

Great communication easy to deal with.

The worst customer service ever, they claim your package is out for delivery and it is not. Driver never called never delivered. Next day I get an email “attempted delivery” Rescheduled! He never contacted me or attempted deluvery to begin with!!!

Terrible. For many years, I believe, I will be having nightmares and wake up in sweat when this experience will be haunting me. That’s in brief, and if you are up to details, long text below.So here is the story. I needed to send a printed canvas poster to a friend in another country. Nothing special, just needs to be packed properly. Checked all major companies and UPS looked most friendly and convenient. Hahaha, I was so naïve! I started with registering at their web site which was OK. Then followed a fairly lengthy process of creating shipment request online. I carefully filled in all the data, including the commercial invoice and got to the last stage which is payment. There I got to my first problem as it told me I need some sort of ‘account’ to pay. OK, I started looking through the online profile and found where I can log the account… Oops, it did not work – you can’t add personal account, only corporate. Some time wasted and with a great difficulty I found how to add credit card to my profile. Next surprise: you can’t save your draft online shipment request, so by the time I added credit card details, the session timed out and I had to start from scratch. Annoying but I carry on. At least you can save your and delivery address, but then you still have go through the rest of the form and fill it in again. Done! Now to the payment stage… What could go wrong? Here is what: there is no option to use credit card you entered. You. Need. Account. Which can’t be personal. Wow. That’s cruel, UPS. And you still can’t save your draft shipment. OK, what can I do? Oh, online support! Great, let me ask for help. Oops, it is not a real support but a poorly done bot which catches key words of your query and directs you to Help or FAQ section of the web site. Thanks, so useful (sarcasm)! Now more than one hour wasted. Alright, calm down. Time to call UPS. I am talking to a nice support person and… They ask me everything: type of shipment, dimensions, destination etc. Fine. All left to be done is to schedule a pick up of the item. Done. Just one last question. You will pack it for me guys, right? No. (Demonic laugh at the background (joking)). No, stupid customer, it is now after we asked you everything and scheduled pick up, it is time to tell you we will not do packing. Not if you want a pick up. Please come to our customer center and they will do packing. Arrrrghh!!! Now remember, this is important: they asked me what is being shipped, what are the dimensions, so they know it. And they say something like: ‘Come to the customer center, they will pack it. Just do not forget to bring 5 copies of the filled commercial invoice with you as you will not be able to print/get/fill it in at our super customer friendly customer center’. OK, why I am not surprised, thanks for warning at least. Fine, I go to Al Quoz, which is not really next door to my place, and bring my poster with me. Now, ready? They say they will not pack it for me. All they have are standard boxes and of course poster will not fit. So, dear customer, please go and find special packing company and come back to us. Now, remember they asked about dimensions etc? So they KNEW what I am trying to send, and clearly TOLD they will do packing. Yes, you promised to pack it but only if I bring the item to your center, which sort of makes sense as obviously you can’t send a courier fully equipped to pack anything. But then here at the customer service center it is high time to say ‘no we can’t pack it’. I think there is something sadistic about pretending all goes OK and let you down at the very last stage. See, it is a pattern: that’s how their web site works and that’s how their call center works! That’s probably my worst customer experience to date.And, by the way, poster was finally sent by Emirates Post which took 15 minutes (apart from driving to Karama). It was very nicely packed by them at the same office. Not to mention the price difference. Good luck UPS, I sincerely hope not to encounter your ‘service’ ever again in my life.

Good service and quick

Professional service, more time taking than DHL but ofcourse much cheaper than DHL, Available on Map, staff is skilled and polite. Enough parking.

UPS is the worst courier service in UAE, no proper tracking system they have. Customer Service teams are irresponsible peoples. Even account mangers also giving fake information about shipment. No higher authorities are available for to take responsibility.

Jijul works fast in customer care. Very quick. Give him a raise please.

Very good and efficient service.

Worst experience ever! Ive been waiting for my stuff for a week and its in Dubai! Ive updated my info via phone and email, called countless times and still my delivery is with the driver! Who the hell are you kidding! It took Amazon 2 days to deliver to uae and you cant deliver from Al qouz to Al barsha! Piece of advice guys go collect it yourself its not worth the wait for an unprofessional company such as this to deliver.

Perfect service. 100% satisfied

I had such a wonderful & smooth process! Well done!

Had good experience with their courier service.Shipment was arriving from out of country, they delivered it timely….Only issue I had was that they delivered it to our office mail room and I was not informed about that. Later upon looking at tracking, I came to know that parcel had been delivered….

Good place but no shop nearby ....

Worst ever, never help and always provide other numbers to call. Simply they are a rip off, don’t use them at all, most expensive fees for a lousy bad service

Fast service

I wish they answer their phone, received an international shipment and i paid custom duty but their is no receipt for the custom duty, i need the receipt as its a work shipment

If youre visiting, bear in mind that the entrance is at the rear of the warehouse. Access to the side of the journey. Ample parking. I advise you dont walk as its an industrial estate and the air smells of pure garbage. Its a warehouse depot so dont expect much. Service is alright and theres a small reception.

Received my shipment from there with any delay

The worst service i had with them from my first time.My order cant be delivered in proper location.i send them my proper location by email as Bilal Fayaz asked but he didnt update the system and again they send it to the wrong location since 2 days i cant get my item. All of customer service team useless!!!!! Big Mistake to use their service!!!

Fast service!Very professional, quick and helpful staff!There is a little door to enter which is not easy to find from the main street!

Company is successful because of its focus on its customer services. Well done!

Ups so bad 0 star , the packages is in dubai and them not delivery it and no one call

Great guys. Prompt & warm service.Entrance has moved to the back of the warehouse as compared to the location on the map.

Poor service. The Supervisor promise to call me back in 10 minutes, end up waiting for 5 hours without any call back.Simple word to describe UPS - no integrity!!

The delivery is not prompt. In Dubai the service industry is very poor because of lack of training. Looking into a monitor and passing information by reading the screen in not an indication of job well concluded. This has to be backed by action!!!!!!!! I expect this to improve

Really helpful customer service

I have got the best serviceThank you Afaq Khan you are a noble man

UPS support our business and their staff is very helpful

Late delivery

My package of expensive and vital health care items and supplements from overseas was delivered by UPS to a completely random address in Dubai, NOT the address that was on the package or the order. The customer service operator informed me that UPS requires identification upon delivery - yet somehow, a total stranger, with a different name AND address has been given my package! I have been told somebody will call me back to investigate. I am totally unimpressed and confused - I will not be using UPS in Dubai ever again. Unreliable service.

Worst delivery ever, the important document was delivered to wrong address without any notification. Hard to deal with contact service center as well.

Nice service ❤️

Great service, but beware collection of your shipmemt from here must be before 10pm

Very slow as if they have never done this work before. Took 2 employees 30 minutes to figure out how to send my package. Their pricing is not clear.

1 hour and 30 minutes to ship (I was the only customer)

Friendly staff and quick service.

Best Service, Fast delivery for all shipments

Bad Experience with UPSPoor Customer ServiceTotally Disappointed with UPS UAE

Worst service ever ! Had to wait a full day at home on a weekend and the shipment wasnt delivered ! Was promised to be called 3 times and never got that call !!! Use fedex or aramex

Worst service and low quality customer serviceThere is No comparison between them and FedEx and Aramex they are the best in The UAE

Worst costumer ever!!You ask for something and they do something else!

Recently received a delivery from United States via UPS , disappointed with the service of Call center and delivery staff .

Stupid people they dont listen and dont deliver on time better go fedex or dhl dont go to them