Dears, very worst customer service and the shop is not trust worthy for customers... I bought it hand chain from pure gold jewellers (gold Souq building) it very bad quality... It is broken with in 13 days, I claimed with them with invoice but they didnt accept any refund or exchange... Totally very bad experience...

0% making charges is a good deal.

Pls share your watsap number to connect

I have had the worst experience with Pure Gold. Their staff are into mis-selling their products. I strongly recommend all not to visit this jeweler. They simply do not care for customers post-sale.They sold me a diamond product worth AED 16k in Feb 2019, with a clear communication that they will deduct 80% on exchange and 70% on cash back. I made the purchase based on that. I visited them last week to sell back the diamond and they started throwing policies in my face. They are showing me terms and conditions that were never shown to me when I purchased the diamond. My case is pending with their management for the last 4-5 days for approval. I fail to understand what approval is required and why. I have visited their outlet in Dubai Gold Souk, called the salesman Mr. Riyaz, his boss Mr. Davis, the store manager and his boss Mr. Santosh, the area manager. No one is able to resolve. They have stopped responding to my call / Whatsapp. This is a case of robbery. This jeweler is simply denying to take back the product that they sold to me, with all the diamond certificates and original purchase invoices that they only gave me.

Good

Shop closed