This is the worst insurance card there is. Need GP referral. I had my hand cut at home and i was loosing blood. Even in this severe situation the demanded GP referral. There should be at least a common sense to take us directly to a surgeon during this situation. I had to wait 3 hours to get the approval for surgeon and an additional 1 day to get the stitching procedure approval. Needless to say they dont even have All the medicines covered in this insurance. I am really not at all impressed. The worst insurance there is.

Such a cheap insurance i have ever had. I have kidney stone. I took medication for several days then I I went for urine test as well. It is clearly mention in that report that there are crystals coming in my urine. My doctor attached that report and medications I have used and ask for approval of ultrasound but they rejected without any valid reason I will never recommend this sort of cheap and best insurance save your money and look for other better options.

This company is fooling their clients always has issues on covering the medical treatments or medicines. Mostly when i come to hospitals im getting information that my insurance has been suspended then call center tells me that it has been fixed and again same story.My main concern is that i submitted reimbursement form with 3675 aed that supposed to be covered 100% as per call center but i got approved only 2310 aed and since 1 month they are not paying even that amount when i call their accountants they are saying that they are not going to pay as they have some internal issues. i have all documents as a prove that Pentacare has to pay me and im going to complaint to all legal authorities to make them pay

Worse insurance i have ever used. Before i have used NGI and FMC insurance, they are far better than Pentacare. Every time my medicine is rejected even though it was not expensive only 43 Aed.

Very poor service this insurance company , much more time medicine approval is cancel .i visit too much medical store and hospital ,aster hospital ,tumbay hospital ,rak hospital orabi hospital ,all are rejected ,all medical and hospital seen the card he is telling no move other hospital,.

Everything with this company takes forever.Normally discharge happens within 3 hours but with Penta Care it took 7 hours to be discharged due to their continuous back and forth with the hospital.Hospitals continuously suspend PentaCare.And if that’s not worse, they’ll reject things often.As someone admired to an emergency room, why is it that I pay for the Cardiac Monitor? Shameless.

Its close.. no one answer the phone

Dr Khalid is very kind and gentle man. May God bless

We have Penta care - Dar Al Takaful insurance. It is a third class policy we ever had. Always there will be an issue with pharmacy and they always reject all the prescribed medicines which usually get approved in the other insurance which is in the equal category. And even they approve definitely they will replace it with cheapest of the cheapest medicine. Other issue. if we go to One hospital they will give a replacement which will be available only other hospitals pharmacy networks only. finally will end up paying cash and buying it. One Mr. Satish is the point of contact in pentacre and he never resolved these issues and now he is not attending any of our issues. example of worst customer service and he just want to get the business. Thats it. That is the simple motto. Friends please dont take this policy , if you take you will be in trouble. sure

A worst service provider. We have taken this for our company for around 1000 people. Most of the clinics and pharmacies in the network are suspending and not taking Pentacare cards because they don’t pay on time. Always clinics and hospital says this. Never ever had experience ln any other insurance. Friends I don’t suggest this insurance at all. Pls don’t take and get away from issues

Changed my rating from 1 star to 4 star because of those staff (Gypsy, Jeff, Joshua and Aj) who helped me to resolve the issue even it took time/days to be resolved. Good customer service skills will really help. Only 4 star coz unfortunately not all of their staff possess that skills.

Excellent service i have experience for my brother treatment

Cheap and 3rd class insurance, never give approval for anything. Dont waist your money on this insurance.

Very bad service... Delay in getting approval..All medicines are not covered even fever and cough medicines..I havent received my reimbursement yet

Never ever go to them.Even if your company provides you this insurance.Report to them as because almost all hospitals which they list in there brochure removed them from their services.So you can only go to some pathetic clinics.If you read this comment.Please realize and stay away.Thank you

This is very bad insurance always take time for approval even you need 1 pandol , last time i wait 3 hour then they give approval they are deserving -0 stars ....

Penatacare is a TPA

Its worse insurence ever....cant use them anywhere.

Aster clinic no acpt

Very poor costumer service, waiting for approval, impossibile to contact with the costumer service. 7 minutes on the line and none attend me

The worst insurance. Period!

Useless ...........,**#$$

Excellent service!

Awesome experience

Worse insurance company