This is the worse experience i had ever with any insurance companyNever recommend AXA for anybody, they rune my life with bad customer service and break all their promises and don’t stick to the insurance policy- they reject the police report and say to me by word ( we do what we want and not responsible of what come in the police report) the company technician told me what i want i will do and u can’t do anything to me.- they reject to fix all the parts which showing in police report even iam full insurance and i pay 367.5aed- i give them my car on Saturday and i ask for replacement car as per my insurance policy terms they do approval on Monday to be just only 3 days rent for them and they ask me to pay 2500aed as deposit to the car replacement to be with them for 30 days ( imagine they need me to give them 2500aed to have car for 3 days ) of course I reject- when i told them i will complain them to customer rights they told me do whatever u wantFor everyone see my review never ever deal with AXA insurance company or recommend it to any of your family and friends.

Axa is good but they keep rejecting the iron pills when my wife is deficient. The reason is, it has vitamin C in it. According to scientific study, vitamin c increases the absorption of iron thats why they add it to pills!! So she can cure faster.. i don’t understand insurance logic some times.

My wife is the best employee! 🥰😍 imagine even shes about to lose her job she still has the positive attitude towards her work and still continue to provide her best effort towards her customer!

After years in a group policy with AXA for visa purposes my company needed to shift me to an Individual policy. I was accused by AXA underwriting team to have some preexisting conditions and not wanting to declare them in the application form.The base of the accusation was that I had a small knee injury at the gym the year before and after doing MRI and XRay the doctor informed that the only needed treatment was 10 sessions of physio. I took 4 sessions and then stopped as I was FINE! After more than 4 month why would I declare that as a pre-existing condition as there was no condition at all?

I’m totally dissatisfied by Axa medical insurance. The doctor at Iranian hospital had requested very basic tests that were rejected twice by Axa claiming the pain in my hands was pre-existing which is not true. If a couple of months mean years to you I have no words. You just lost a loyal customer who also had Axa home (2 policies) and a personal accident insurance that will be cancelled at the earliest. Well done!

I am with AXA gulf for the past 15 years, despite their high prices compared to other insurance companies, but it was accepted compared to the quick unique service provided, but since 2-3 years, their level of service dropped very clear, example: road side assistance will take long time to come while u r in bad need for it (2 times happened to me out of 2 times I requested), another example : the alternative rent a car provided that u pay for it in the policy in case ur car involved in an accident , u need to book 1 day before (minimum) even if your car got smashed and dont work, so youll stay at home 1 day without work or u pay from ur pocket for rent a car... Also if you insure an Audi or Mercedes, the rent car should be same category, but whats happening is they play pressure on you to accept a cheap car by always saying (not available currently).... To conclude : the level of service dropped dramatically because AXA hiring very cheap 3rd party companies or very low value 3rd party contracts..

Very safisfied with their car insurance. Excellent customer sevice.They deal with Europcar for car hire and PAL garage which are among the best.

I EXPERIECNE THE WORST SERVICE WITH THIS INSURANCE.Theyre customer service is so bad and there is no way i will renew with them

I needed a Roadside Assistance on 27.10.2020. The driver Faizal Ahmad arrived very fast. He did his job efficiently and quickly. I am very grateful to him. Totally satisfied with his work. Top class! And AXA operator, who received my call, was very helpful and operative and she called me back to be sure that everything has done successfully. Thanks a lot! Very good and professional Team!

Ive been dealing with insurance companies all my life and this was the first time I opted for AXA falling for their sales guy. And this turned out to be my worst experience ever. I was asked by the doctor to undergo a surgery for my medical condition that apparently was developing over the last 2 years. This came to my knowledge only when I faced the pain and consulted doctor and received the lab reports. And they rejected my claim saying this was an undeclared pre existing condition. While their own definition of pre-existing says this has to be known and existing. How am I supposed to self declare something which I dont know myself?., Now I have to pay the entire money of the surgery in cash while having a very costly insurance policy. If I could rate them zero, I wouldve done that. Brotherly advise, please look elsewhere for a a health policy

Worst car insurance company even you buy an expensive full comprehensive car insurance. They dont even deserve a single star. My car is clear from last 3 yearsand got defected in car registration test now because of their poor repair by Gear one garage sharjah. They dont care about their own customers. They care about other car insurance even they dont have to pay for single penny in a claim.Strictly not recommended...

Excellent service. On time with clarification

Superb bad very low class, poor customer service, lake of knowledge and ethics, never try to buy insurance from them, fraudsters and cheaters,If you want waste your money buy any product and go try to claim you want get anything except disrespect from their people and one more point they dont car about the low in UAE as per there customer service team

One of the worst health insurance Ive ever used. They dont cover 3/4th of the medicines and Hospitals/Clinics. The medicines that are covered take 1 million years to get approval. Extremely Dissatisfied!

They’re great, getting a hire a car replacement to work with them will be tiresome

Ive been their customer for the past 5 years never had issues with them

AXA health is horrible , their monthly updated network list gets worse with time , you complain and you get systematically blocked by unprofessional customer care department , I wasted my money in buying a health insurance policy from them , that’s my experience with all honesty .

I have car insurance with them since the last 25 years..this time i called them for three days..they said we will email you the quotation..very bad, i have still not received , unlike before i use to get it in 5 minutes,,, please get back as the same ..dont loose customers

Claim delay and not responding back to emailsThey declined my claim after I received the approval for total lost then they declined the claim . My car currently under axa name since October 2020 and I don’t know where is it, already Submit complain and no one reply or try to contact me regarding the issue. Very disappointed . I need my money or my car to be fixed

Unprofessional unresponsive company, dont waste your moneyReally bad experience.

I have requested for COC from this company and i am waiting for more than 48 hrs and no response. I have followed up with customer care people they are communicating with them but the Admin people are worse and not even responding on time. This review is all about the admin people which are absolutely has no professionalism.

No comments, once you are with AXA rest you wil learn from experience

Worst insurance company! I’ve never had such a bad experience with any company, for all the 10 years I’ve been living in Dubai. I had a major problem registering my car because the change in the policy didn’t show in the system. The staff at the counters is very incompetent and they always direct you to their call centre - and guess what - the call centre customer service directs you to the counters.

They only covers some brands which not available in the market

Friendly staff & quick service..

Delay claim and not responding back to email and over the phone they will say get back to you !!Unfortunately axa not like before

The worse insurance company i have ever dealt with very slow not professional at all none of their services will take less than a month still waiting for my claim.

Good

Acceptable

Purchased 3rd party Motor insurance policy on 20th Jan 2020, registration was expiring on 6th Feb. Went to shamil for registration, they refused to register as policy was not uploaded on RTA portal by AXA staff. Tried to call 800292 no response. Sent mail but useless. Why did AXA staff did not bother to check with RTA if the policy was properly uploaded before leaving the work place???? Left without vehicle on 7th Feb, weekend plans ruined. This type of carelessness is not acceptable at all from a reputable insurance company like AXA. I am totally dissatisfied with the service what i received so far.

They assigned 2 body shops for my claim.After moving my car the first time from the wrongly assigned body shop, to the second body shop, they send a third email to move it yet again to a third body shop. 15 wasted days with unprofessional unaware untrained team. Do not waste your time and money here

Used to be one of the best, but after my accident I saw the other side of no commitment. My car was repaired in a dishonest garage, they said that they replaced the axle but when I went to the car market to sell my car. The car was checked by an estimator and found that the axle was welded not replaced as what the garage told me and when I asked for the repair sheet, they just told me to ask AXA for it. With so many communications with AXA Insurance, no efforts was done to investigate and rectify the issue. Eventually I sold the car with loss. Never insure your car for garage repairs with AXA insurance, youll be scammed by the garages that they work with, as there is no proper checking from AXA insurance.

So bad

Very expensive insurance with no good results, rude customer service i dont advice anyone to have insurance from there specially car insurance you will be just throwing your money and having extra stress.. never use this axa ever

Did my motorbike insurance here.- The agent (Janet K.) was very prompt in her quotes and facilitated the entire process from start to finish in a matter of few hours.- Very impressed with the quality service from this employee.- More companies around here need excellent staff like her.In regards to the insurance, here are a few pointers- Axa required the bike to be physically examined to give a full insurance!* I had a current valid RTA passing certificate where authorities physically examine your motorbike and then pass it. RTA pretty much wont pass a damaged vehicle. AXA refused to acknowledge that entirely.- This unnecessary process costed me towing my bike to axas office on sheikh zayed road and back. A avoidable additional extra expense. (peak summer time riding is insane)- AXA does not cover Natural Perils (storm/flood) under a Premium cover for motorbikes as they say its high risk for them. So if for unseen circumstances if you live in any area with bad drainage and there is a flood, well... well...* On the other hand cars seem to covered under this cover. A bit absurd!- I also had a car insurance up for renewal but their quote was twice the price than I currently was quoted by their competitors RSA.

Cheap medical insurance with disaster customer help. They find excuses not to authorise fundamental medicine payment, the ones doctor actually prescribe for the sickness. Stay away from them if you can!

Avoid - Unless you own a Toyota and happy with sub quality garages. RSA are much better when it comes to serving customers.

I am trying to contact but AXA Art in Dubai but the number is not reachable. Could you please provide me with the correct number!

I only wanted to BUY a policy (renew my existing one). what a big mistake! :) I kept calling many times, had to wait in average 5-10 mins on hold until I dropped the line. No customer service. When someone finally answered, they transferred me to 5 different people (literally), each time asking the same question (I gave existing policy number to all of them) although I had chosen the right option in the call menu. I had to finally give up and go to another agency. They were not like this before, they were very good and fast. I think they changed their call center but its not working properly apparently.

Good place for instance related

I bought the most expensive insurance policy thinking that in return I’ll have the best service,but Not after my car accident, I had to call them over 25 times to follow up,keep on explaining what happened they even asked me to give a written claim form explaining which I did and now after almost a month still they didn’t repair my car, Im very disappointed with this insurance it’s over rated and scam !!

This is where I work so I love my work place

Be aware and stay away from this insurance unless you have a cheap car and you dont care how its repaired, they will deny your claim in anyway possible no matter what real scammers.

Simple and fast procedure 🌺

Very very lazy insurance company. Not picking call...

Worst health insurance

Prolonged approvals

Good medical insurance.

Parking can be difficult because there is no Visitors Parking.

The worst experience I have ever had in my life they made a mistake in issuing my car insurance, and they do not want to reimburse or compensate me for it which is also affecting the previous car owner, and still the issue not yet solved

Worst service

Very poor & unprofessional Medical Insurance customer service!

Scammers

Fantastic job

Very very very far place

Professional staff

Nice

Very far

Excellent insurance

A leading insurance company that provides more than good and reliable services to its customers

There is no interest in customers

Very bad companyThey are too late to assess the damageI had a traffic accident and when they checked to assess the damage of my car and paid me the value of the repair at least half of the actual repair value in the market.