Beautiful well sanitized office, visited there to avail an insurance policy.

Wonderful company!! I definitely recommend MEGHNA!!! She’s been awesome at finding the best solution for me!My agent, Meghna, is the BEST! Shes professional, supportive & kind by nature and had a pleasure to deal with her. Always has the answers for me and is quick to respond. Glad I listened to the recommendation that was given by her!

I had a very good experience with the customer service agent I dealt with who answered all of my questions clearly and thoroughly, and provided guidance as to what plan work be best for myself and my family. One reason I am impressed is because I did not receive this kind of attentiveness when inquiring with other insurance companies as I was comparative shopping. The well-informed and responsive agent was the reason I ultimately chose Orient.

If you want just insurance for visa and dont need any deal with the insurance than this one if fine, else worst would like to give minus 5 star... but sadly option not available, calling to customer care waited 20 mins with no one picks up call, I have tried twice, and tired of waiting.Finally I got a call back from the office after this frustrated message, But like to request please improve you customer service, and improve your communication with customer with proper instruction and steps to follow on each service with mails and messages.

The staff of Al Ain branch is very un professional and un educated. They dont care about the business even they dont attend the client calls

I have been trying to contact them every week for the status of my wifes insurance refund which i had clearly asked to transfer to her account and they keep emailing me that my cheque is ready for collection..when i email them back saying that i had requested for a bank transfer they send the same email saying its ready for collection..when i try to call them there is no response. I try their customer care number and i am put on hold for more than half an hour with no response and finally i have to opt for the call back option but until date no one has reached out to me. They are playing the cat and mouse game as they dont want to address my issue.

NOT GOOD AT ALLThis is the worst health insurance company ever, I have health insurance for my wife for pregnancy, we followed all the instructions given by them then now when I wanted to renew they dont want to renew it, they are asking for 13,770 Dhs for new insurance instead of 1700 dhs , I have all the legal documents but I didnt find any cooperation

Very unprofessional staff, don’t bother about their customers and don’t even respond to their phone. Disgusted with the level of service

A nice place for all sort of insurance. Easy entrance and easy to grab an agent to talk to

My single worst experience regarding insurance.They suspended my medical insurance without notifying me and I got to know when I visited a hospital due to a mild chest pain (note it could have been worse) and I had to pay hundreds of dirhams just for consultation.I have tried to contact them for the past 3 weeks but they have not responded.I do not know why they are doing this. I will never recommend them to anyone. If I wasnt an NRI here I would have sued them to the teeth!

I was dealing for my Group medical insurance for my company for Last 2 years Orient -Next care. I would rather say superb insurance , claims ,approval,customer care, professionalism.......I would Rather Thanks Mr.Rohit Dsuza for his awesome support to treat his customers well...

One of my very bad experiences in Dubai.I hold a personal insurance from them.Now imagine one of my most horrible mornings - I fell down on a balcony at 7 am and broke my arm.I mean I really broke the bone, fractured it and a complicated operation has been required...And I got approval for this at 8 pm.More than 12 hours to wait with a fractioned bones. Practically my arm was totally disconnected from my body.I had to call to support center 4 times by myself, as they did not react to a hospital request...Simply the insurance company didnt have available doctor to take a look on my medical report and decide if my operation is needed and can be approved.If you choose insurance in Dubai, try to get some more responsible and reasonable company.Strongly not advice this Orient Insurance to anyone.

Very bad experience i ever had in my life with an insurance company. it seems that its impossible for a customer to reach somebody in their office, No body responds to calls or email which is very sad and a bad experience I had with Orient

SAVE YOURSELF FROM THE HASSLE AND STAY AWAY FROM THIS INSURANCE. WORST EVER!!MISLEADING INFORMATION, CUSTOMER SUPPORT DOESNT WANT TO ASSIST YOU AS WELL.

Worst experience of my life, I feel looted, davestated by what happened with me, I lost my money no service and I cant even claim my money back, I been thrown around to call different apartments and ppl to get simple answer. I finally spoke with one agent she was on break and nobody to ans the call and manager Shadi hangup the call, Never ever buy any kind of insurance and advise you family and friends not to. Please.......

:: Cheating customers is their actual business. Its all quick & wonderful before signing up for health insurance but once you do, they have million reasons to not accept the claims, even surprising the doctors who deal with insurances every day.:: Their customer service is a joke. They never pick up calls. They never call back unless you wish to buy something. Claim related calls are put on hold or never answered. There is no explanation for basic medicines not being covered.:: Their network of clinics amd hospitals changes so frequently that you will mostly be disappointed by whats actually included. This is by the way mentioned in their terms so you have no option but to accept.PLEASE STAY AWAY FROM SUCH COMPANIES AND CHOOSE A BETTER INSURANCE OR SOMETHING FROM YOUR HOME COUNTRY THAT GIVES INTERNATIONAL COVERAGE.

Wrost time insurance very bad quality I insurance no approval insurance company in hospital and very bad service Very very poor insurance I call costmer care no call pick up very bad I would like to tell everyone that no one can do insurance. Check reviews before getting insurance.😡😡😡😡

I’ve been attempting to renew my auto insurance with Orient today (during working hours) and was placed on hold for 32min before I hung up. I called the main office number to see if someone could help and was forwarded through to a voice mail. Your operations and sales teams need to address the customer experience otherwise loyalty will dwindle in this competitive market.

No refund on policy cancellation. Least bothered to respond to customers.

This a Jaw Droppinh Sundown View at the Balcony of Orient Insurance Building...it gives peace

My personal experience, i wouldn’t recommend this insurance, This is a waste of money, i’ve bought Silver class insurance for 15k , and i have to beg them for approval like a 200 AED insurance, very slow service, and it takes ages for them to reply on email, i’ve submitted reimbursement and it’s been 6 months and still nothing, i regret insuring with them and i don’t want this to happen to anyone else, especially when you pay lots of money and get poor service

We’ve been cheated in the most cruel way. We applied for insurance for 2 employees (through Insurancemarket.ae) and they assured us that it can be refunded if not used. We were super clear from the start about might be having to refund it because we were going to replace that insurance with a higher level one. We have been chasing them for a year (!!!) now and all in vain. Just empty promises and lies. 1500 aed down the drain. Extremely disappointed and feeling cheated.

Great origination, inspiration environment with amazing management

Extremely bad service and attitude towards customers. Made a mistake of taking medical insurance policy where I was charged 2 times for my insurance. When asked for immediate refund, they introduce their in-house policy of refund after 1 month. Thinking that I would get my refund in 1 month, 2 months pass by and still no sign of any refunds. Have to say that I will not make this mistake again or ever suggest anyone to go with Orient insurance.I suppose this is the case with all Al Futtaim group companies.

Dont trust on this type of companies , this guys are appointed to cheat the customer and getting foods for their family from our hard works.I have paid the three polices even single peny they didnt release even on provided the termination letter.Inform your every friend dont pay this type of cheating company.

Great madicl insurance

If you expecting to get any return from your investment dont choose this company at all. because i took a triplus plan for six years once i complete the maturity i lossed 6000 dhs. imagine you paid for the whole 6 years....

My experience with this company is really soo disappointing starting every time I will ask for the SOA or receipt of my payment they will take time to respond. And now after 2 years Im withdrawing my policy they emailed me what are the documents to send, and I forwarded the documents requested (1st page of insurance policy, emirates id, filled up form, passport copy) last September 28, 2020. October 16,2020 I received a reminder of renewal policy. I reminded them that I already send my documents for withdrawal and Im waiting for the 21 working days from the day I sent my documents. And now after 20 days from the day I emailed my documents they will tell me that I still need to send few pages before they will start the process. I am sure they will start from today 20 or 21 of October. And I got a reply that my documents have been received and they will start the process and if they need any they will contact me. I think they forgot (as always) to contact their clients. I am not expecting anything I just wanted a Reasonable customer service from them. When it comes on the claims, insurance companies will mess up with you like what ORIENT Insurance did. They will put up delaying techniques! and this one of the most reason why Im withdrawing from them. They dont help you at all!!!

I have bad experience with the agent of this company, first i called them to renew my insurance with them, they gave me price higher than the market by 500AED and they decrease my car value 25% !!I told the agent that i have another good offers from another companies try to give me a good offer, he told me wait i will get offer for you but he was lair he didnt, i a called him many times and he didnt answer, even in WhatsApp. At the end i went to another company by the end they will lose all there customers by this way. I dont recommend it at all because of this agent

There is no proper details on website to buy new insurance. While talking on phone customer care , they saying that if you salary is more than 4000 then you are investor, not employee. Someone just teach them proper english . they are forcing us to write wrong details while taking insurance so at the time of claim they are not responsible. Very smart to run away to give benefit to customer.

I have bad experience with the customer service they were not listening to me and they were bad behaved.Its bad insurance company, I hope they improve their selfs or they close the companyThank you and I hope to see you in the future with better improvement

I have terrible experiencethey cheated me when shifting from another policy of my depended parents - they did not done continuity and under writing -- which caused my AED 4400/ person policy completely useless... we are unable to any service at clinics and pharmacyIf any one need evidence and details please reach out memy humble request is to stay away

I went to get health insurance and got best support from the team members, within an hour I received my insurance for my family at best price.

Orient Insurance. Good company to tak ethe insurance

Cheaters !! Never but any insurance from them you will regret they will commit wrong to sell there policy and will reject the claims. There sales staff (Mr Manzoor )is liar or this company is full of liars. Worst company to deal .

Nothing much to say and waiting for the response from the reception staff.

They made the group policy for us, didnt got our approval for Table of benefits and after issuance its coverage area change, and even their higher management not ready to accomodate instead insisting to cancel the policy or pay extra to get the alternate solution. Worst Company ever.

Good Insurance coverage. Helpful customer service

They never call back the cistomer

08/01/2020Today I had a very disappointing experience from orient insurance team. They rejected my wifes maternity coverage request while she was at the hospital waiting for approval after delivery. They rejected as I did not declare that she was pregnant while adding her into my insurance which was a mistake done by me while filling up the form. Thats genuine. But in that case, they were supposed to reject my request for all the pregnancy related check up from the very first day, so that I will be aware and would have added any maternity coverage for her. But they did not reject it up to 7 months. And the rest two months check up and delivery was followed in India. And they are justifying that all those approval was done by the system automatically which is not at all my concern.There are many more incidents with them experienced by my colleagues.Just be aware guys...

Best and cheap medical insurance in UAE

Kind and helpful staff

Bad service and no response from them. Like cheating customers.

Very basic insurance

Refund process is very slow its take more then 40 days

This company trying to get new customers by sms spam messagesSpam is your level of marketing?

Worst insurance company and i got infected by Covid 19 by their employee

Worst insurance, the staff are so slow and will not help until you sit on their head and ask them 3-5 times.Waited 1 hour just to ask a information regarding cancelling my policy

Very bad service

Worest insurance experience until nowEven they don’t answer phoneThey reject just for rejectionDon’t care about time and our healthThey search for legal points only to reject treatment requests

The worst insurance company in uaeI think this company has no one to manage the business.

I do NOT recommend this insurance for anyone. Even if it’s cheap they are not capable of handling simple reimbursement claims that were caused by multiple doctors visits and invoices related to the same emergency case. If you as their customers visit the same clinic for follow up procedures that you used for the emergency, this insurance does not cover that!?? You need to see another doctor as per their policy and start everything from beginning + extra paperwork and other policies. Really inconvenient. One star only for quick response from the customer service unit.

The office is located in Orient Insurance building in Al Badia.The location is good and convenient to reach. There is enough parking in and around the building.The ground floor reception is very well furnished with helpful staff and a proper sitting area. There are offices for different departments on different floors.It was a good experience visiting the Orient Insurance Head Office

Most dissapointing insurance. Customer service score should be negative. I wasted my time and money on this insurance. Would not recommend it at all. I just ask a simple question of what is the number to contact in case of emergency on the road and the lady who answered my call coudnt answer it at all. She gave me 10 different number to call and all are wrong. One of those number is a travel agency.

Dont depend for maternity coverage with this insurance, they will ask extra payment which will be more than the actual expense.maternity is not a concern for any of the lady officers working for this insurance company....They will act & play as a team to loot you

Good incurious

Good services

Very Good

They declined my application even I have complete documents and I never miss paying my loan insurance with them. When I lost my job even I have letter from the company stated that its not my fault and its because of the market and I need to use my benefits with the insurance they just declined it and telling the bank reason that i dont know and when I contacted them they just told me they can just communicate with the bank and not with me.FYI...Im the one whos paying the insurance monthly not the bank so why you cant explain to me the reason!. Even the bank dont understand why you declined it. This insurance is not being fare to their customer!

I tried calling to inquire in renewing my motor insurance, NO ANSWER. I emailed NO REPLY. Went personally, LUNCH BREAK! All of the staff on break? This is the only company that offers full motor insurance to my American made car, otherwise I will never pay my money to this company....

This insurance gives very bad service it takes them 3 mos to process a refund because they issued me a wrong insurance from the start and convinced me to get a new one after cancelling the old one. I was so stupid to trust this people until now I havent received my refund after being dragged to so many excuses and requirements need as they say to process this refund. Never trust this people.

Team of highly qualified insurance professionals.Innovative products under brand name of Alfuttaim.One stop shop for all insurance solutions.

30mins insurance 😁

Good place and agent are very efficient

Its sad to see that Alfuttaim group logo on this company because it is the most worst insurance company i have ever seen in my life i wish uae government make band on this insurance company.

The location is good, friendly staff.

Very competitive in the market and excellent service.

Very Bad Experience.

Very bad company and irresponsible , I explained the situation to sales man Called Manzoor that we need the insurance cuz I am pregnant, after payment I got my card I didnt find any clinic to accept me, all rejected me every where, i called him to explain he said I didnt till him that I am pregnant!!! Also he was explaining details for delivery!!! now I am in my third month, and dont know what to do and really dont like the attitude of the sales man on phone Call.

One of best insurance company in middle east

Good

As usual big office but staff is busy in their own world. With own schedule staff has limited time to attend to people

Very disappointed !!! They are very nice and helpful to sign u in. But once signed any approval is a nightmare. You have to fight every time!! And that is also when you paid a better premium, as i paid for GOLD!!!

No response worst customer care

Its very difficult to find a parking. Usually Staff will not smiling. You Will pay a lot of money to them even one glass of water is not free.... You have to buy it. If you call them they will answer if you are lucky.

This is the bad insurance company service in town , I don’t advice anyone to deal with them based from my experience as they are really playing with clients like we have nothing to do for one month my car didn’t repair yet every time next week very bad service 👌👎 véhicule Number K 56572.

Very poor customer service! I cancelled my car insurance policy and its been more than 20 days now with no one contacting me back regarding my refund. However I have sent 5 follow up emails, only I got a reply on two emails from Orient with (wait we are processing the request) and no timeframe or clear information on how long this process can take also how much they will refund back.I have also called them on the phone and seriously after two or three times with no body answers, finally someone will answer you and transfer your call to otjer person who never answers tje phone!Also, all the office takes lunch break from 1:00 to 2:00 and the office is closed during that time (Nobody works and you have to wait) not kidding.

Very poor customer service,keep you on hold for more than 10minutes and drop without saying a word.Suspend you on phone and dont pick calls when you call back.i wonder if they know why they are paid.You dont deserve any star for your poor services.Aisha get improved at your job and the rest of the staffs should be competent enough for an important service like medical insurance.

Orient insurance is owned by al futtaim group - dubai. One of the best insurance providers in the region. They provide both personal and commercial insurance (travel,medical,motor,life,property,marine etc)as per your requirements.

Been there with them for so many years now. They are the best.

Worst insurance

The worst insurance ever. Everything goes for approval then rejected for nonsense reasons.

Seems big company but no one cares about you. Very unhelpful, no one wants to talk to you. Not happy to visit the office.

Not organised , and fully depending on online service , not ready for office visit

I try to contact with them for renew car insurance,15 time i called them receive operator & transfer other but no one receive call. Dont make any insurance with this company...very bad experience.they killing people important time,no any responsibility,they dont care about customer !!!

This company has worse customer service. I am waiting for insurance refund and it is already more than 50 days of application and lot of follow up emails but no response. Very very bad company. If you want to waste your money than take this insurance.

The card payment process is not efficient. Otherwise I am very satisfied With The insurance service.

Giving 1 star because there is no lower level to mention .. so much disappointed 😞 .. after long awaiting of many many months & receiving an email from concerned person from finance Dept that Claim Cheques are ready for collection as an authorized person reached here and with that person from 8.30am.. still he couldn’t find out the cheque after checking at least 300+ docs. Manually .. now saying it maybe with someone else and that person also not at desk fromMorning.. ( somewhere inside in a meeting ) as a customer if required you wait .. yes I’m waiting will spend whole day have to find a solution then will leave from here .. 😒😣😑

Horrible place to invest but seductive ladies staff. Be careful

Today from 8am to untill 16.20 now we iam waiti for approvel this is not good Insurance.very bad not good poor servic.

Not recommended. Hesitant to cover medical conditions when needed.Also they flatly rejected medical claims for treatment of disabled children.

Lets be clear them, when they claim on website itself some human values, it is something that they dont apply to all customers. Me complaining about this way of being treated I got answered by email, clearly stating that I should be happy to receive the minimum service that the law force them to have - fair enough - but why going to Orient if it is to be treated the same way as cheaper competition does? So there is no best experience nor humanist culture in the deal, there is saving a few dirhams here and there irrespective of the impact on the customer struggle to have his car fixed. Especially when all the class A garages they work with are all located in northern Dubai only, and Im not expanding on what they call a class A garage which is just like a nasty joke, so God has mercy if they take you to class B.I will close on a tip for them (because it doesnt cost more) for logistic consciousness - just bear in mind that your customers about to be without car in Dubai for a couple of days or more, with a job, dont necessarily live near to your convenience and you could at the very least try to partner evenly with other garages in this wide city to make others life easier for once.

The customer service is very poor. All the staffs should know how to accommodate their clients in a right manners. It seems most of them are rude, I called how many times to different person especially the one from the Technical.

As of my experience with them, they have worst service team. You can easily expect 2 to 4 days for them to approve a regular claim for a small bumper scratch... The biggest mistake I did in my life is that I bought insurance from this company.

Very very very bad experience and bad customer service 👎🏼👎🏼

The worst company even to give one star its a lot for them, please never take any insurance especially medical from them you will spend your monet for nothing. As for me I payed for the medical insurance more money than they payed for my treatment during the year because even for small tests and procedure they always refused to cover. I want to ask the staff from this company is the blood test for vitamin D is so expencive to covet for your company? A lot of doctors in the UAE dont work with this insurance company so you have to pay for your treatment like you dont have insurance een if you payed for it huge amount. So people dont waste your money for nothing. Choose right company not like this one

Got vehicle insurance renewed.... Good location.. Not very difficult to find parking... Overall good service...

Dealing of staff is very poor. For reimbursement requirements i had to call pleanty of times to know whether my cheq is ready. Made me wait for half an hour to release the cheq since the concerned person was on the phone.

Dont go there with too much expectation, not good staff very bad experience with them only good thing is free parking

For those who wish to take package which cover maternityIts Worst Worst Worst.....Before taking policy ask clearly about the benefits.Especially womens who wish to give birth here for their childrensNormally they will say the package (1650 DHS) will cover maternity, but it will not... you want to pay 1650 + 12000 at the time of renewal.. (Information from the customer care representative)Conversation with customer care representative:Me : I need to know details about the Medical Insurance Plan which covers maternity.Customer Care: Sir, there is a 1650 DHS Plan which covers maternity.Me : It will cover maternity?Customer Care: Yes Sir, but it will cover only if she conceive after 3 or 4 months from the date of issue.. Before that, it will not.If she is conceived after 4 months and she is not delivering before card expires she want to renew the policy with an additional cost of 12000. Total (1650 + 12000)[Want to conceive after 4 months and to deliver before card expire.. (card is valid for 12 months) # 8 months...Dont they know a normal delivery period is 9+ months?So for sure, we want to renew the policy and for that we want to pay the above mentioned amount (1650+ 12000)]Me: Ok for the last month (9th ) i will renew my policy by paying 13000... How much you will cover for the delivery?Customer Care: For normal delivery , it will cover up to 7000 and for cesarean 10000. For additional amount, you should pay the coinsurance.Me: Then what is the benefit of paying 13000 DHS on 9th month for a normal delivery?Customer Care: It is benefit sir...![May be, she said its benefit for them!]-----------------------------------------------------May be it will cover one month mother and baby checkup too. Could anyone tell me any other benefits than this for maternity?Normal deliver packages in Dubai Hospitals is ( normal delivery 7000 - 8000) and (cesarean 11000 - 14000)