Checked all information online to renew my passport and it was to the point quite helpful and called the embassy for clarifications and triza was gave attended to me with professional manner and good phone etiquette.Kudos Kenyan consulate.

Thanks for guiding me through I appreciate alot... But again I have a problem I cant be able to login to my ecitizen account because the password used before was my telephone number and now because I have not used it for quit a while registered someone else so I cant login what should I do kindly please help and am in dubai

I understand we are in the middle of a pandemic but its soo inhumane to lock people outside your gate, with this scorching heat. You really should consider finding a waiting room for your visitors. Other consulates are doing a good job they have designated waiting areas.why cant our own do the same?????kindly check on this small kids are really suffering the heat is too much for them.Not everyone is driving majority come with taxis kindly consider that.

I did not like the waiting outside. Make sure you have all the documents. Liked the staff who are friendly at the least

Consulate opens at 0830 but they start to accept citizens at 0900. Concerned staff check documents outside and if all is ok then you proceed inside. PCR result is a must… valid for 96hrs from when the test is taken. Consulate staff have always been helpful and this time i met Munir….very helpful and always cheerful! The immigration officer was in a meeting and we had to wait for hours….Munir was asking if we need water…several times…updating us several times! The officer came and immediately started my passport approval process. I forgot his hame….will update shortly…he was very courteous and fast. I left the embassy shortly…now waiting for my passport😊Got my passport today(23rd Aug). Had applied on 11th Aug.

Triza was super helpful on call just now and courteous. Hopefully tomorrow I get the assistance I need 🙏. One love one Kenya 🇰🇪 Am assisting a friend thru the process mine was successful time back for passport renewal and I got assistance from Abdi one year back. He was courteous and helpful. Kudos guys.

The most useless embassy as an African I have seen today in U.A.E. how can you talk to your own fellow nationalities in harsh manner outside this crazy sun? Not allowed to enter through the gate and find some shelter to relax yourself, u will stand outside the gate for 20-30 minutes in the sun before that fools will come outside to ask you your mission. Barbaric attitude at its peak at Kenya embassy.

I didnt like the way we were told to stay outside the gate,with this scorching heat of Dubai,I understand there is a pandemic.The place is spacious, inside there is a ground where they can make a tent and keep plastic sits arranged at a distance. its realy shocking how you are treating the wananchi when in other consulates they treat their citizens with respect..Its a shame!

Imagine this heat and humidity outside now, u come all the way from Sharjah with your family and when u reach the Embassy, the door is closed and have to ring the bell and wait for 20 mins outside for someone to finally answer. The shocking part is they dont let u go inside after all that, u have to discuss everything & show your documents while standing outside the door, in the heat, sweating profusely even the staffs themselves are fed up of this. As a Kenyan citizen, this is a shame. Ive been to other consulates here in the UAE and they treat us like humans unlike our fellow Kenyans bure kabisa. After they finally take u inside, they do the necessary work and tell u to wait outside again. Yeh I get it we are in the middle of a pandemic, social distancing and all but come on atleast treat your people like humans with respect and stop throwing them outside the office like trash. Apart from a staff named Munir, who was very helpful and did his best to help us, my experience with our consulate was very bad and disappointing. Note We only come here once or twice a year when need arises, but that also to find ourselves being disrespected. Wake up Kenyan citizens, open your eyes, look at how UAE is treating their residents with respect, everything goes through a great system, we are in 2021 learn to respect other Kenyans. After all u dont know wat people are going through at these difficult times. The last thing they need is seeing themselves being disrespected. Wako wapi wakubwa wa Kenya, do something and make sure the Consulate is a place to help Kenyans and not throwing them away.

For the first time, I felt so happy that our consulate has improved.I had applied to renew my passport, on 8/06/21 & was asked by the officer in charge to come back after 3weeks. Just received a text informing me that my new passport is ready for pick up. Asanteni Sana, I wish this is how things worked back home bearing in mind how much a mwanainchi gets dissatisfied when government services/promises arent fulfilled on time. Once again, Asanteni sana.

I was there a month ago, unfortunately I didnt read carefully the required documents, when I reached there,I was sent back to get the copies of the required docs.I went around nearby Satwa, printed out docs and came back with the required copies hence got served.As I was waiting inside sitting on the only bench available,a lady passed by, honestly I dont know her name,but she greeted me to my surprise .More to that I forgot to print out a copy of my kitbulisjo ID,and the coast guy helped me to print it out at the very place.Worst experience was only standing outside the hot climate, but when it comes to service delivery,my encounter was ok somehow.Please keep improving, arrogance tuache kabisa,ndo tujivunie Ku kuwa wakenya even outside our country.Few suggestions, please have a printer/scanner where people can print out copies by paying some amount so as to avoid sending people back.Thatvday I was from Abudhabi,and I had to struggle manourvering around city looking for a stdio to printy docs.

Would love them to update the requirements of the new passport if for a new born adult renewal mostly for the dispora / renewal of kenyan id / like in their porta or page for effecient customer service... once you apply online you reach there physically bt they require different docs

We need more accurate information

Perfect..safety precautions strictly followed.

Worst customer service, saw a staff shouting to a lady who was enquiring about certificate of good conduct!

I dont really do reviews bt this one i had to. Three days ago i was here checking previous reviews and i must say they were dissapointing. However, there was 2 to 3 that were positive and i decided to give a try coz of them. Am glad i actually ignored the negative response and went there coz its never been easier than what i experienced. Despite some delays in the morning, the service was quick and perfect. 15mints i was done. Its unfortunate that i didnt get the name of the guy who helped me coz he was indeed busy and trying to serve everyone at his best, bt in general, i am happy with their service. One of my document had a problem bt he helped me, he didnt have to send me back.NOTE leave your attitude, ego and pride at the gate, just be humble even if you dnt want, its for your own good. Pick it later after youve left. FIY, i didnt bribe anyone, i didnt need to, there was no where we came in contact with money at the consulate, last thing. Just because someone had a bad experience doesnt mean you will too. We all are diffrent. Just go with a positive mind set

Very helpful stuff, i went for passport renewal in the morning and it didnt take an hour,all stuff are kind and helpful alot,if you have all the documents required then all things are fast, thanks alot to everyone there.

They behave like they aint even kenyans.....no help ....no talk......no directions...just wasting our revenue n resources paying them.......useless consulate

Been here a couple of times and each time Im surprised at how great the customer service and delivery is. Much easier than getting things done back home. Keep up the good work. God bless

Poor service by very unprofessional people. I have been going there for the last three months just to have my marriage certificate attested but they keep on taking me rounds. I provided all the required documents I even paid but everytime they give an excuse. Worse part of it is my wife is pregnant she needs to submit her papers so she can get medical insurance for expectant mothers. We have been paying directly from our pocket money for clinical visits. The company is harassing us to provide for the same but our very own consulate is acting as if we are not Kenyans. I was there and other people came for the same service and they were served but for me or is it am not coming from the upcountry?? This is so pathetic. I will raise this issue with MFA

Amazing staff always welcoming and ready to assist.

For Pakistani passport. Apply on line, pay visit visa fees, take printout of payment receipt and travel. Dont worry if visa doesnt come on email or website says application under process. Just take printout of payment receipt and travel. For safari , the best and most valuable tip that i can give is to take a local flight from Nairobi to Masai Mara as the distance from Nairobi to Masai Mara is very long & tiring and roads not good.

I was helped where necessary big up to the big team,Labour office so helpful.

Was there to pick my passport and the level of customer service was on a high level, how professional the guys are! Great job guys!btw, picked my passport after 2 weeks of application.

Amazing service..

The consulate is in a quiet neighborhood and easily accessible. The staff is kind and offers proper guidance on any processes required. I loved his Swahili it reminds me of Mombasa! I loved my experience!

Not helpful, they never answering on the phone.Very difficult to get important information.What is the purpose of embassy phone number?Very unprofessional.So much disappointment.

Very bad services it take more than a months to finish any documents they never pickup calls at the end of the day no choice for customers we have to face all this

A home away from Home..Hakuna matata

Very unprofessional response time.I have tried 11 times to reach a person in the embassy through there main number. Waiting times from 7 min to 28 minutes before cut off.

We appreciate having a Kenyan consulate in Dubai. It is good but still has room for improvement. if they work the Dubai way, it would be better. Please have your staff sometimes visit some of this Dubai offices and see how efficient they are. Am not happy seeing very many repetitive negative reviews and no one is even bothering to post if its rectified or in the process of rectifying. my experience there was ok except time keeping in your office is still a problem. I was there before 8am knowing your office operating hours is from 8:30 am but sad enough we were served from 10am. i understand there was a meeting but meetings in all offices i know do not lead to closing of a customer service office. instead a few attend the meeting and then few who are in customer service continue with operations. thanks

Very fast service , clean and helpful

Very rude staff who do not care to answer questions or even make effort. We call the consulate to gain clarity so if we call and all the answers we get are I dont know, surely how are you helping us? And if I call the wrong extension you are supposed to guide me to the right person not hang up on me. Its called MANNERS!!!!

Everybody in this office is very swift, helpful and professional but the receptionist. She needs etiquette classes or rather just a little courtesy. Words like how can I help you? I beg your pardon do not exist in her dictionary. “Sema! Unataka nini?” Hahaha it’s hilarious and sad at the same time

We thank the kenya government for opening Dubai Kenya Consulate. It is easy and friendly staff. Process and procedure are online. Staff work hard to achieve country objectiveHuduma number in 3 minutes if you have required document. Salut to all

Good

Great place with amazing improvements. Excellent customer service and really very very helpful.

I called consulate of Kenya the passport department and I was on hold for more than 24 minutes, My question is why put a number there and it can not help use when we need it.... NKT!

I was there today for my huduma number I know it’s a last minute thing but am expectant and I woke up from my bed rest only to find this indian looking man who screamed at me consistently to queue at the back whereas I only needed little help because I had applied online and had my reference number.He was so rude and everyone was left wondering. That was embarrassing and humiliating We don’t expect such treatment from our consulate.

Extremely rude.As soon as the guy answered he didnt even say hi,he said can i call you back? When i asked if he had my number he said NO.So i had to give it to him.Still waiting for the call.Very rude human didnt even want to answer my questions, and got agitated when i asked him to speak louder. Kenyans we have to do better than this.

Wow experience great services

It would offer better service if the staff co-ordinated in their service delivery.... Was of great help :)

It took me 3 visits to know only what exact documents are required for a visit visa!!!

I just called to find out about the processing of the new passport and I spoke to this gentleman by the name Turi he said who just seems very rude and dismissive and its like my basic questions seemed like a bother yet how else are we supposed to find out about the process if we reside here? such a shame having to deal with such individuals in an consulate where you have no choice but to get information from them.

Been trying to call since morning but no one ever picks the call. This is so annoying as i cant travel all the way from Abu Dhabi to Dubai just to inquire something.

Just called the Consulate and the person who answered was not professional at all. He first told me to hold on to answer his mobile phone which rang just after he picked up my call. Then when i asked him for his name he hang up on me. What kind of people are these working at the Consulate? They are supposed to be assisting us Kenyans in the UAE.. Unbelievable.

Easy Faster visa issue process thank you

Quick & diligent service. Staff are very friendly

Anyone knows how long it takes to get a new passport after application? Thank you

I feel iam in kenya

I went without copies of the required documents and the staff was so helpful....I appreciated the support.👍🏿

Staff very helpful over the phone when inquired about my visa status. Thank you once again for your extended help

The staff were friendly and very helpful.

Very good

Thanks for picking up calls and all efforts you make to answer many questions we have however, I was not satisfied with the tone to which my call is answered, you sound like you didnt want to answer back. refer to call made on 5/9/2017 around 11:15 am.Plzz share the good experiences u get here with differnt organisations and governmet organisations. something needs to be done.Represent Kenya well, We are in an international environmet , sound like we are proffesionals. I hate dissapointments and this was one of them.

World class

They helped me alot

Very nice

Very efficient.

Something needs to be done about the tone and how The phone is answered. Called today to ask for ramadhan timings and I got an answer as though the person has been forced to answer the call...very very rude .If you can not treat fellow kenyans and people visiting our beautiful country in a decent manner then you do not deserve working at the consulate.

Welcome to Kenyan consulate where they put you on hold in phone for over 10minutes. Very inefficient.

Worst service in the world

Is it possible to renew my old passport to the current e-passport n apply for Huduma Number here In Dubai

Its better to put other nationally there than hem very rude,no one is answering the phone

..OMG...the worst staff ever...very rude and disinterested in helping...heavy mother tongue influence doesn’t even help me understand anything despite being a kenyan...we need professionalism...this place is a total joke

Calling the consulate (Dubai Branch) is a nightmare once you select the option you wait nobody responds to your call am still waiting it’s 26:30 mins on hold....I am left to wonder if a Kenyan is in trouble whom to turn to surely...

Applied for a new passport for my newborn since Sep2017 but not yet received........... Hope this matter is solved for all

Improve on customer service

Worst service no one is answering the calls.

Its access able

They are very unhelpful and very rude. It takes forever to get anything done.They need to hire more people.They dont have enough resources.

This is not the correct location for the consulate please call the number and dont come to this location.

Timing aint correct its always from 9-1pm

Very poor service

Worst embassy anyone can ever apply to!! no one wants to do his job, no one picks the phone. They are to confused

Great

Calling this place for help is a nightmare and getting answers too

Not correct address

Good service

Good Service

The service provided was surprisingly fast, they have started taking passport applications. Only AC is not available in the waiting area, so be prepared with water, tissues or fabric

The treatment is not ok and the procedures are not fast, that is, the speed of delivery is slow and boring, and the waiting areas are outside the building without air conditioning or air conditioning

Their treatment is excellent. Perhaps the screams and nervousness I heard were in the days of e-passport extraction, but good and light shadow# Important note: Visa closes exactly one hour, and the consulate in general closes the third or third and a half, and I did not know this informationAnd do not allow people to wait in the consulate, but forced them to go out in the heat and the streets note that the nearest cafe is very far and dear If you do not have a car, the sun is your best friend at that time

It’s very hot, apple juice is not apple juice at all, and in general ...

Thank you