Why have a phone number when you dont answer it?!I have an issue that I need to enquire about. do I need to drive 40 minutes to the consulate to ask a question?!! Doesnt surprise me at all how unprofessional our whole system is.

Smooth processing and easy.No hassle, accommodating, friendly staff.Parking can be found nearby, these are RTA parking spots.

They answer me every time i call for a question and they are so friendly

Why have a phone number if no one is answering ?!What a shame!Typical Lebanese authority.

The team of the consulate are extremely helpful and always strive to deliver the best service for everyone.

Had a pleasant experience today while collecting my documents. The waiting time was very short and the employees were extremely helpful, especially Hiba! She was smiling all along to everyone and working several counters at the same time. Thank you!

Very friendly and lovely staff, Im in UAE since 2002 and still Im seeing the same people 😄, same attitude never angry or rude even with such long time working, always smiling unbelievable, comparing to other embassys staff behavior, Lebanese staff deserve 7 starts, all the best.

Helpful and supportive staff, they go out of their way to make your life easier, Rima in particular was a life savior in many occasions.

That phone number is for no reason! You guys dont answer the phone. Why do we people have to come to you for something as small as a question? So unprofessional.

The Q machine is a bit tricky so expect to wait for sometime, the staff are friendly and respectful

Very kind and helpful people.I had a very good experience with the documents I needed to do.Denise is amazing. Always smiling and helps you with all the poas you need to do.

Visa process for my nanny was fairly quick & easy

Worst experience ever, no respect to turns and impolite employees

It makes me feel so bad that our Consulate , is not up to date with regards to1-Paying by cards.2-Having a full staff of Lebanese Nationality!3-To Renew a Passport you need to orderanother one!?!?!(I know from the Lebanese government but still makes us pay more and the passport takes up to TWO month.4- No One answers the phone.5- Online website should be moreuser friendly.6- All I can say they can be way better,more efficient and time saving specially in acountry like UAE.Wish All the Best to our beloved Lebanon and who represents it

It was a bit rush and had to wait, but the girl at right counters for passport renewal sitting in the middle was really nice and helpful unlike the ones they had 3 years ago.

At the very least, they should create a waiting area instead of keeping people waiting on the road hall in a temperature of 50 degrees, there are many elderly people, pregnant women and childrens sometimes

Worst ever ... Words cannot even describe ... U r exactly at a government department inside lebanon .. had organizations, giving people hard time for just a question .. will never go back again to such embassy

Good and friendly service with a smile. Thank you

I had to travel all the way from Ras al Khaimah to dubai consulate just for one question.... Im a 45 years uae resident and they never never never answer their phone never. And there is like 20 employees in such small consulate and their are all busy.why ?????????????

Ive been trying to reach them since last week. everyday Im calling 10-15 times with no answer. You are incompetent, useless and corrupted like everyone else in this system! The change is coming and we will get to each one of you !

It is organised and safe. Proper social distancing and everyone is wearing a mask. The staff are so helpful.

Excellent service, Mrs Denise el ashkar was very welcoming, super helpful and very professional.

Great and fast service and the staff was so kind Hassan Ghandoura

They never ever pick up the phone,wondering why do you have one since you never answer??

They never answer telephone calls. So irresponsible.

No matter how many times you call them, they dont answer, the phone in there is for decoration only. If you have any questions you need to go to Bur Dubai to ask your questions in person.

This is utterly unacceptable and shameful! I’ve been trying to call the consulate for the past week to take an appointment. But no one is answering. I just called the embassy to complain and they told me: “ that’s normal they don’t usually pick up the phone. Please go to the consulate to take an appointment”. They need to me to take an appointment by going to the consulate?! Is this for real? This explains how Lebanon functions and why we are where we are today.

I’ve been trying to call for weeks to take an appointment, but no one ever answers my calls. I decided to go in person after checking the website and making sure that the consulate is open during the specified hours, but once I got there they were closed due to Covid. I always need to call the Abu Dhabi embassy to get my queries answered about the consulate in Dubai. Lebanese unprofessionalism seems to follow all their institutions no matter where you are in the world.

Can someone please answer the phone. Why do u even have a number if no one is appointed to answer the calls and help the expats??? Or is it just to remind us that everything related to lebanon is below standards like everything else back home?

Good service, respectable and helpful staff. Got my passport and power of attorney done with no issues and on time.

Never called and someone answered......no digital payment...you have to “imagine” and improvise the forms to fill because you cannot find them online in digital forms... consulate is good place for corona, where 100 people in our room waiting their turn ...

What a shame... They dont answer calls and they dont even read the negative reviews here. Typical lebanese employees. Pretend to be classy in public places and retrurn to their origins when within their culture

Very helpful and kind! thank you Denise for your professionalism...

So Shameful!!!!!!!!The easiest job can be is having a proper call center, am trying to call no one answers!!!Really bad management, who shall support us when we are far from home. Every time I want something I have to drive to get my answers! Why???????Please who ever responsible, if you are reading my comments and others try to fix such things by taking this matter seriously.

No one answer our calls, the line always busy!!!!!! frankly they added a message on embassy site that they are facing an issue with the land lines and give alternative mobile number. I called the lady was very helpful and professional. THANK YOU

They never answer the phone ,,, wlo khaye its a country consulate not a grocery people has lots of enquiries and the web page doesnt explain everything, jiboulkon call Centre

Standing in line outside in the sun for 1 hour and 15 mnts so far. Opened their doors 1 hour late this morning.

Ive been calling for 3 months and I never got an answer. Ive never seen such an unprofessional business, then again Im not surprised - cant expect anything from you.

They never answer the phone the reviews is 2.8 and still they don’t care.

Very Bad service. Nothing is clear. They dont answer the phone EVER. They treat you like a sheep. Requirements are different from what is in website. Cant u hire better ppl?

Unfortunately they only accept cash while they are in a country that relies mostly on credit cards specially under these situations, they dont even have change I had a 200 and they wanted 95 I had to go search for change outside. The copying machine needs coins even if they need a copy of a single paper they will not help and ask you go outside copy it.I do consider the situation of social distancing but that is not a reason to leave people crowded outside under the sun in a hot day in the entrance and on the street you should provide a waiting area (you have a hall not in use).

Reminds you of lebanon and why you left in the first place.

I have been reading the reviews below to verify that I am not the only one whos facing the same issue and its indeed a very common issue.I dont understand how is it possible for a Consulate not to answer their phone!This is bizarre and very unprofessional specially during the COVID situation. I dont have to go all the way to the consulate for few questions to clarify before I visit the consulate.I honestly dread renewing my passport.Its a shame that even outside of Lebanon the treatment is still as bad as inside the country.You should be much more helpful to your own people living abroad.

They never answer not even once

Just like with everything pertaining to government run entities in our sorry excuse of a country, the consulate in Dubai doesnt fail to fall short of all expectations. Let us start with their inability to answer phone calls. The first and foremost purpose of a consulate is to be a point of contact for lebanese in Dubai and they cant even answer a phone. gives you a good idea of what is to come.

The concept of social distancing is disturbing. We book an appointment 1 month in advance to show up on time and been asked to wait outside of the consulate for like 30 min in the sun in a 45 degrees temperature with women and children. That is totally unprofessional. The team were supportive.

Surprisingly efficient and organised. Went to do a POA, make sure to fill and print the form online before hand. Also make sure to bring your own POA and have it ready in Word format to send at the counter when they ask. Cost for specific POA is 95 AED, bring exact cash or closest to it. Also make sure to have a copy of your IDs otherwise youll need to bring coins for photocopies there.Arrived at the consulate, found parking around the back, walked over and came with an organised ticketing system as well as a sanitising spray before hand. About 5 counters and wasnt too long a wait with what seemed to be very nice and helpful staff. Nice one guys. (yes their phone doesnt answer) but you should be able to find some of the info you need from friends or google.

I was a bit apprehensive given the number of poor reviews, but I was pleasantly surprised with my experience. The consulate staff are very friendly, the place is clean and comfortable, the waiting time is short, and parking is plenty if you get there before 10 am. Special thanks to Mrs. Semmak for her assistance and advice. Thank you!

Worst embassy.

It was very good.

Been trying to call them for more than 3 hours but no one is picking up the phone,very disappointed!

I was surprise that I receive my new passport after 2 months and 20 days , I consider the situation , but I was surprise when I check on the website that I need to call a private number , and to receive the passport from Amer office , when I call the number I feel the person he is not professional and also I pay again for Amer office . Our consulate they not help or support the Lebanese people .

Does anyone ever answer the phone?

I have to admit, I expected the worse.I have been calling the landline number and using the email provided but no answer. however, I used the mobile number provided for in the news sectionon the homepage of the consulate (under a PDF file related to COVID-19 situation) and a lady picked up, was super nice, and very helpful.So, overall great response. I just wish they update the website and update the contact us page

Disaster .. no other word

Im trying to call since 15 days !!!!!!! for several times a day and i never got an answer , you have a terrible service you are an embassy so you should provide the best service and care for your citizens abroad i really have no words for that ...

Cancel your landline connection! Why do you pay for it and never use it

ITS VERY HARD TO CONTACT. DO YOU EVEN WORK?

How do we contact them??? They never answer the phone and dont reply to emails!!

The most disaster service you will ever get in the country. You are in UAE THE COUNTRY OF SERVICES. You should open to serve the community over here. You are represting a country not yourselves. You should work and give services during your working hours from 8 to 5 not from 8 to 2. You should learn from UAE country how to serve the community. THEY DO HAVE A LEADER. but for us it is a shame.

The Level of service at the embassy is surprisingly good! the staff are very helpful and are really there to serve you. Very impressed by the way things are run and the order a the embassy.Yet they need to improve their call system and get a decent staff member to answer calls to facilitate the paper work of Lebanese citizens.

Good service

They never pick up the phone and the only reply i received by email was check our website

Very good service

Extremely unresponsive. Been calling every day for the last 2 weeks with no answer, despite calling during working hours. No callback, no email, nothing. Really disappointed and ashamed that our country puts such little effort to serve its expats abroad.

They didnt answer the phone to take an appointment, and I tried many many times

I have been trying to call the consulate non stop but no one answers.I do not know with what they are busy or maybe understaffed, it doesnt cost much to hire someone to answer the phone.Most probably no one will read or reply to this review by the consulate.

I called the embassy several times today but with no response. After reading the reviews I decided not to wait and head straight to the consulate. Expecting to have a fight on my hands as I read that people over there are rude, I was surprised to find the staff very friendly and accomodating and quick. Place was clean and organised. As for parking there was no issue at all as there is a paid parking near the mosque and around the consulate.

Very bad service. Never taking the call. Typical Lebanese. Useless.

Ask for Danise @ reception she is the best in processing the application. She is polite professional and great image about Lebanese hospitality.

Very friendly staff. Simple procedures. Thanks on behalf of all the Lebanese residents..

Why no body answer the phone... roles and regulations should be up to date in website...

I’m Lebanese and i don’t know where to go to ask about which country i can enter without visa if my lebanese consulate don’t know ,!!! who have to know i really doesn’t know,!! unprofessional staff unprofessional answer and assistance ,and i don’t know why they have contact number and they aren’t answering at the calls,feel so sorry for that really i hope they will improve there staff this’s not acceptable at all 💔

Two crowded..

I dont know if its a consulate or a chilling area. They dont answer phone calls and rude . I will file a complaint to the embassy regarding this.

Amazing service

Worst embassy ever, no one answers the phone. If someone needs an answer he has to go to embassy.It seems they have LOTS people are standing in line to get the Lebanese Visa.

Quick and helpful when you visit the Consulate office but not via phone because they hardly pick up the phone

Very friendly staff and fast service. Indeed they dont answer their phone but if you go there within their program you will get assistance.

Not experience at all..

Very helpful staff, polite patient and respectful. plenty of street parking.

Mixed feelings. When youre there in person, the service depends on the window you get. Ive had interactions with selfless staff members who helped us out even when some of our documents were incomplete. At the same time, in the next window, another couple were facing the same issues but the person wasnt helping them. I find that the service has been acceptable at least, and amazing on some occasions.As for any attempt to get answers via phone or email, thats when things fall apart. Theres no proper answering machine or system to address phone calls. Unfortunately, the location of the consulate means that you cant simply drop by every time you have a question that isnt answered on the website.

Gets your work done. However, their methods are unprofessional and the processes are as old as the historic pictures on the website.The phone is there but never ever gets answered and the website has online applications that throw errors all the time and dont actually work. Not to mention that what you read on the website and what they actually tell you in the embassy are two different things.

Never answer the phone ! and the consulate is located in the most congested area in Dubai with no parking available, so you would actually need to take 1/2 day off to visit in person and get your question answered. Thats so frustrating !

Phone phone phone, hired one person for answering phone calls is not that big deal or costly, and will daily help hundreds of people trying hardly get simple info since going to consulate is a nightmare due to traffic and finding closer parkingAdd to that DHL “quick service” and doing the process of apply online and running long distance looking for print shop and coming back!?&$^%#

Remove your phone no. from the Google map and your web site, it is useless (no answer no answer no answer)

Very helpful

So not professional team , very very rude .

Poor service. what the sense of your telephone number? thet didnt answer the phone

They dont answer the phone nor reply to emails.

NEVER answered to any of the calls.what a big shame. My family and i wanted to take a vacation to Lebanon so i called to ask some important questions but obviously no answer. so we booked our vacation to a different country. Honestly they dont even deserve that one star but too bad i cant give 0. you should be embarrassed by ignoring people and not giving any attention .

U never answer phone ,very bad always , go learn from other countries

Good service

Excellent. Professional, organized and efficient!

Dont put a phone number if no one picks up the phone... Ive been calling for ages and sending e-mails but no one responds , needless to mention that the website is prmitive and basic and isnt informative and interactive at all.... This is shameful and disappointing

Embassy official in charge of legalization and certification was extremely helpful and attentive

Seriously?! Why do you have a phone? Please improve customer experience by enhancing quality managementIf you need to, call the Embassy, they actually answer

They neither answer the phone nor respond to emails...

Why you dont answears your phoneeeeee

I’m a Lebanese and i’m trying to reach them from 1 month, they are very very rude and you cannot take any clear answer from them!!!!