My experience today in Fendi MOE was terrible. I felt not welcome in this store and dealt by with attitude by one of the staff. He dealt with me as if I could not even afford the cheapest product. Little do they know i’ve been a Fendi customer for over 20 years and have had much more amazing experiences with other shops around the globe. You’re better off going to another Fendi instead of this one.

My experience today in Fendi MOE was terrible . I felt that the stuff are not professional at all & they don’t know how to deal with customers politely.I received a Whatsup from one of the stuff who’s name is Hassan Boujdoir saying that the bag that I want is available at their store .I promised him that I’ll be there by night to pick up the bag. We’re in contact through massages till 10:43 when he said that he’s waiting but at 11:00 & before entering the store he sent me a massage that the bag is already soldHow come !!! Promising one Custmer & selling to another one .Simply not good at all !I drove from quite far away for nothing , they have to keep in mind that our time is valuable & don’t have right to waste it .I kept all of the massages with as an evidence.I asked for the manager contact number but all the stuff refused.Worst service

Fendi online service is the worst in UAE. i bought a bag online on 31 May and I received it on 17 of June.The website says 3-5 days delivery however its not right not only this, they rarely reply or care like they’re understaffed or something at 17 Of June they deducted the amount again saying that the first amount was test. Till now I have double amount deducted from my account and they say it shall be returned. And everyone in the atores aware that the delivery issues is there and they really do nothing about it.So take care as they may double deduct amounts with no clear dates when they might be returning

Horrific. Do not use. Bought a coat for over 10,000 AED, which is over £2,000.00. Before purchasing, I made it clear to the salesman that I may need a refund depending on size because I am travelling back to the U.K.We exchanged numbers & it was confirmed that I could have a refund (I confirmed I’d like to exchange well within the days required & offered to courier the item back so that was also in time).I was told (again, I have the confirmation all on my messages) that the manager of the Dubai Mall store & the sales associate dealing with the matter were aware I was back in the U.K. and to not worry about sending the item back, as they would give me a full refund on my return to Dubai.After I returned to Dubai, I proceeded to take the coat back. I was told by a different sales associate that I would get an email that very same day confirming the refund process has begun. After 5 days, nothing happened.I then received a WhatsApp to tell me that in fact they will not be giving me a refund despite the false promises & that in fact I would receive store credit.Simply not good enough. Fortunately I kept all of the messages & I am now leaving this with my bank (U.K. who take fraudulent matters like this seriously) to sort out for me.Do. Not. Use.

Terrible customer service provided by few of the saleswomen. I needed to buy some accessories but the way she treated us was so poor, with lack of interest in receiving us, that I gave up and walked away from the store.

My favorite brand

The Only offical store with mens collection in the country

Perfect

Suitable for a branch in the Gulf

Good