Join the shop . Got me an exciting zflip 3 cream color with the best customer service I have ever had . Thank you Mr.Mahmoud. I am assure to return to this place.

Everyone was super helpful and nice, Marichu was very patient and kind, took the time to help me find what I was looking for.

Excellent customer care from Mahmood. Patiently helped me find a new password.

Excellent service at festival city mall, attended by Mr Ibrahim - very supportive and polite, resolved my phone issue so quickly. Appreciate the amazing customer service. Thank you Ibrahim and Samsung

Such welcoming and excellent service. If you stop by ask for Mahmoud. He was wonderful help.

Very good customer service bu Afaq and his colleage Taha. Very helpful team.

Excellent customer service.Provide fast and easy explanations to all their devices.Good promos. They just recently gave me a birthday voucher which is very thoughtful of them.

The staff is very friendly and knowledgeable, I talked to Mahmoud on the phone to inquire about the availability of the item i wanted to buy and he was great, in the store marie chu and sheila provided great service and answered all my questions. Thanks for the lovely experience!

The service was perfect. Afaq and Taha were superb they guide to buy the best mobile for me

Marichu was very helpful and patient to help me transfer my data to my new phone , really amazing customer service, thank you to her and samsung, please keep up the great work, thank you

Sheila did a great job in taking care of her customers.

I was in samsung today and they were very friendly and helpful. The stuffs services is more than perfect. I would love to thank mahmoud for his treatment and help.

Sheila and taha is very good customer service. They help me alot

Great customer service!👍🏼👍🏼👍🏼 Very knowledgeable staff - Shiela, Taha and Marichu.

Went to the samsung dfc store to see the newly launched Z fold 3, amazing phone but bit on expensive side though very well assist by Mr. Aamir there.

Sheila is so helpful during our visit keep it up!!!

Staff is very good Im happy with the assistance sales guy name afaq is very helpful we should have to spend our time twice very good staff

Really appreciated very nice service and product knowledge really like they way he deal with you to see next time Mr.Afaq

It was verry good experience a very helpful staff especially marichu and taha

Great Service from Aamir..just reviewed the fold3..amazing..

I had a very good customer service and orientation with the unit I bought through the assistance of Miss Sheila. Shes great and knowledgeable with their products. Thank you Samsung!

Great experience shopping at Samsung DFC! Marichu was very helpful and accommodating, answered questions politely and was enthusiastic about satisfying her clients. Thank you! 🙂

The Staff Ibrahim was very helpful , really appreciated his service.

Very Nice Service.. staffs are very friendly especially Ms. Marichu.

Im grateful to be assisted by Ms. Sheila from Samsung DFC Store. From all our inquiries and purchases, she is truly professional and helpful. Definitely I will come back and recommend her and her outlet to my family and friends.

Excellent service provided by Mr. Afaq.

Best service ever from Sheila and taha

I have a good experience with Samsung festival city friendly , helpful team

It was amazing experience and amazing customer service sheila

I had an easy experience with CSA Sheila. Everything was perfect! It was amazing :)

Very Good assisting by afaq great experience

Shiela is very patient and experienced in supporting the customer especially after sale

Super friendly staff with loads of patience and can help laugh...

Excellent service and set up my new phone. Marichu was very friendly and helpful. Really pleased with the right purchase

Very supportive staff, experienced and knowledgeable

Good service provided by afaq, good knowledge of product.

Friendly staff with a great customer service 👍

I always come to Samsung DFC to buy my new phone and they are the most helpful. Especially Sheila has been a so great, patient, friendly and helpful to guide me with my process this time. Highly recommended!! :D

Me and my wife had a very good customer service experience with Mr Sued,He provided every thing we need to know with high quality of service

Best service and good quality.

Ms Sheila is always very helpful and supportive and sets up the entire phone superbly. Better than the best place to buy Samsung mobiles and gadgets.

Well supported and amazing service 👏

Very good customer service specially Shiela, she is very helpful, accommodating and good knowledge about samsung services and products. I would highly recommend going to Samsung DFC branch and look for Shiela.

Had a wonderful experience.the staff ms sheila was very helpul.she assisted me completely.excellent customer service.will surely suggest this place.

Thanks a lot to marichu for the great service awesome... job well done.

I am very happy today ...thanks SamsungI win tv. Thanks alot ms. Shiela for convincing me to buy...

We would highly recommend the Samsung galaxy store in DFC and meet Mr. Nikhil (Nik) who will guide you to take your best decision in purchase of any Samsung products that suits your pocket and needs.His sincerity and commitment to his job is appropriated. Customer services and follow up brought us back to the store the second time and we are now satisfied and happy with our choice.

Sheila was amazing. Her customer service is exceptional.

Best customer service.

Fantastic experience with amazing salesman Ibrahim 🥰

I visited here dubai festival city very good service here im satisfied.

I had an amazing experience in Samsung store. Very professional and friendly staff. My trasaction went very smooth and my data was transferred to my new phone. Really lovely experience 😊

Ms. shiela is very great help....

Fraudulent scam thieves .. they sold me tablet, and it takes more than 5 hours to charge, there is problem in the battery, and they refuse to do anything. I also bought Samsung care which was another scam!!SCAM company people there do very bad service and they give false information and refuse to help after sale!! Fraud company !! NEVER buy any of their products !!You want a proof for my words?? they only reply if you give them 5 stars rate and they ignore all negative and complains !! they do not care about their fraud products once they are sold!!

Great service, quick, knowledgeable and extremely helpful. Thank you, Marichu.

My device A70 was not charging as charging port was defective,Ive sent the phone to the service center 27 April and job was (completed) 30th. After 17 days same exact fault reoccurred naturally Ive contacted Samsung to fix it for free,they redirected me to another branch at banyas as festival branch not performing repairs cause of covid-19,I placed my device as adviced and explained my issue to the agent at place, I followed up daily for 3 days, made at least 5 calls,finally complain department called and accused me of dropping the device and damaging the mother board thats why the device is not charging...what an excuse...the funny part is that I received an SMS saying that please collect your device repair completed 😅what a joke.Ive send my device to Be fixed at Samsung Store as its a trusted source and Im suppose to have a piece of mind at thats what has happened to me .

Sheila is very helpful

So far so good...the staff are very accommodating

Purchased a phone from this store in 2019. After a month the phone was auto-shutting down and deleting data. When the store was made aware of this they informed us that the phone only had a 7 day guarantee and refused to provide us with a new phone. The only assistance which was provided was the store doing a factory reset.This has not helped at all, the phone still crashes regularly and is costing us time and money to repair.I will never purchase a Samsung phone again and highly regret not taking this matter further with Dubai Consumer Protection when I was in the country last year.

The service that we had experience is great and the staff that assist us name Sheila is so helpful and kind Excellent customer service! Keep it up! And God Bless you.

Awesome service. Staffs were super friendly and helpful.

Recommended shopping storeI bought from this store for the first time and Im rating them 5 for great communication, fast delivery and excellent price. I will definitely be shopping here again.

The service in this store was outstanding. Marichu has excellent product knowledge and had a consultative approach to selling. We bought our phone from here and she set everything up with ease and utmost patience. Highly recommend!

The store is highly recommended as the staff there is very friendly and helpful .They assisted us very nicely and gave us a good deal on our new phone .Do visit them!!

Our experience in Samsung DFC was excellent highly recommended Sheila on her convincing skills and most esp patiently explaining and following up on the casing of the Galaxy Note Ultra She found ways to contact us through whats app .. Have been to other Samsung Stores but Sheila had the best approach 👏👍

One of the best mobile shops at Dubai, you can get your product at best price only hear.Good services

One of the best experiences ever at a mobile shop, super professional and excellent customer service by Marichu and Madona, they both delivered excellent service along with the store manager who was great as they are also, thank you

Staff are very helfull

Service centre discontinued.Only sales now.Nearest service centre is Deira City Centre.

Visited samsung DFC today and the sales consultant most especially Shiela helped me with all my queries about my new device. Shes been very helpful and awesome in some ways! Please visit the branch and I assure you all of them are helpful! Kudos to the team most especially Sheila!

Ms. Marichu is very knowledgeable of the product and she is very polite..Their services was good and i had a great experience in the store

Worst samsung shop ever. Shame on such a brand to have such a shop. They refused to accept a samsung speaker for maintenance, so a samsung shop doesnt accept a samsung product? Lame and shame..

Very nice

Very accomodating staff

They very helpful and support they doing everything for me

Very nice service and trustable option. Thanks to all the team over there

The staff are really friendly and helpful. A sales lady called sheila is really helpful .

Price are little higher but the store experience is so amazing, the cashier was so friendly and he help me to backup my data.

Its wonderful eid.I won Samsung s20+.Thank you so much samsung

Its a wonderful day that won S20 mobile from Samsung store festival cityThanks Samsung teamLooking for near visiting in the future

Vry good sale girl explanation is vry nice anfd good environment

There can be more offers..price was 1500 in lulu here 1800.other than that everything fineexcellent service by Miss Sheela.Love samsung products.ThanksSUNIL

Amazing service .. I had an issue with my galaxy watch and they helped me in a nice way ..Thanks alot Sheila 👍👍

Great team with high in in-store experience.

Really Im struggling with Samsung as i bought Galaxy S20 Ultra and after only 3 weeks it stopped responding to the charger without any reasons and after checking with the customer service they told it is clear manufacturing defect but they cant replace it, they can only repair .What a shame!!You have to be fair Im not asking for anything but return my right back.

The staff is very help full and smile face happy to come back in the store

The staff was very helpful and knowledge in the service

The staff is amazing and they are very helpful

Very aproachable, and friendly

Visited Samsung store n the staff was very helpful knowledgeable n smiling n polite n the Indian lady was very helpful

One of the worst service I ever had. The technician does not have any responsibility about what he is doing. I gave the phone cause of charging issue. He said need to change the charging port. After changed port the screens was full of scratches and he was saying it was from before and this kind of scratches will have in every phone. Then I showed my phone and he became speachless and was telling some excuses. The one more problem was after changed port is network not working,then he changed back our original port. He said he will take the service charge and the refund will get next day,he said he will call once your refund ready. Not yet called and refund is still with him. I have never seen this kind of stupidity before. My refund is still with him. If anybody want their phone as its original state dont go this shop.

Excellent services 👌

Excellent service. They really know their product

Amazing customer service giving u all information

Amazing staff they are very welcoming and helpful

This store is worthy a visit cause they provide fast and first class services and there is this one guy called Mohamed Hassan who not only knows what he does but gives his best shot when it comes to customer care. Big up bro I’m now enjoying my phone.👍👍👍

CAUTION!!!! BEFORE BUYING FORM THIS STORE!!!!!!!!!IF you buy any products / have any service from this store, very well good chance in future you wont be able to CLAIM warranty! AS this store doesnt follow business ETHICS!Reason is Store manager is non-cooperative. And comes off as robotic and not remorseful for the hassle his individual managerial skills have caused.HOW IT ALL HAPPENED? Read more..Whats a function of store? Simple, a customer comes and Store caters the services they are trained to offer, right? This makes any store unique, this how I can differentiate between a Carrefore and a SAMSUNG store. And then there are certain elementary services that the all the stores offers, this is how I know their a legitimate businesses. Like a legitimate store is Trade License, a non legitimate doesnt have one.This store has lost its Elementary store practices, under the manager. Which any legitimate place of business does. How? When we buy anything, whats the proof that you have bought it? And hasnt landed magically in your hands?A piece of paper called as a Tax Invoice, provides that proof. If you make a cash payment, a stamp and store managers/cashiers sign is given. And if payment is done with Credit Card / Debit Card, the payment slip is given. Which confirms the payment for the Tax Invoice is settled. Elementary Business Practice.The Samsung Store manager FAILED to provide that.So this happened, I PAID BY CASH for a product. And the Invoice doesnt have cash paid stamp. Then when I claimed warranty, IT GOT REJECTED, why? Because they couldnt find that I had legitimately acquired it.Dubai Consumer has a specific guidelines that all CASH invoices must have a PAID stamp. WHY? Exactly to avoid this such situations.Samsung is a huge company it doesnt care if a single customer facing such an issue. But when a store, place of business is run by a such managerial skills, this potentially affects ALL THE CUSTOMERS.And I am sure, there are many customers like me, who have lost their claim to warranty because of their UNETHICAL practices. This also points to many unquestionable claims, that is my sales record on their system? Or they deleted the record once I left the store, and pocketed the cash, and claimed the product got stolen? This can be a possibility. And all these are raised, you know why? Because the manager fails to provide the basic businesses practices that all lawfully company abide to.MY recommendation, dont buy anything from the STORE in CASH!

The service is very good

Bad after sales support and uninterested staff. I visited on 7th September to get my phone checked which is still under warranty as I bought it in October 2018. The staff checked and said that system is showing that warranty expired in 2015! Anyhow, he assured that he will check it with the main office and get back to me. He refused to keep the phone as well saying that if he will take it now, he will fix it on chargeable basis only. So I agreed to wait for his call and left. I did not receive any update so I contacted the same guy few days later, he asked what is the problem in the phone!! So this guy who throughly checked the phone when I visited did not even leave a follow up on the case and forgot about it. Nevertheless, I reminded him of the case and mentioned that I am not fully convinced with their support. To this, I never got a response. I am still here waiting and it is 17th of Sep today. I might have to take it to a different Samsung service center now or get it fixed myself. So nothing convincing about the after sales support that they usually promise.

Friendly environment with excellent customer service