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Huawei Experience Store (Mall of the Emirates)
Dubai, United Arab Emirates
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AH
Review №1

This is by far the fastest phone I have ever put in my hands. I keep about 10 apps open at a time, along with a virtual machine, and my browser has no fewer than 25 tabs open. I am a multitasker and I cannot push this phone to the point of bogging down.The camera is hands down the best Ive seen. The detail, the colours, the depth of the pictures will have people asking what camera you used. The curved screen is beautiful and it turns heads when you open it to do something on your phone. The sound is very good and can get loud for times when you need it to be loud. The weight is good, and you can feel the build quality just by holding it. The glass front and back with the aluminium frame makes this a beautiful phone, and very solid.The screen can get bright enough to easily be seen in broad daylight. And even though this phone reports to have 90fps, Ive not been able to see a difference between other phones reporting 120fps. I do not see screen lag or stutter on HD videos and games. The call quality is on par with any other phones I have owned before.I tested Huawei Mate 40 Pro against Samsung Galaxy S21 Ultra and Apple iPhone 12 Pro Max and I surprised to see Huawei Mate 40 Pro is on par against them due to the high performance of the Kirin 9000 chipset along with RAM and Battery optimization.Bottom line If you are looking for the latest tech, the fastest device and the best cameras, but you are worried about the whole Google thing...dont worry. Get the phone. You wont be disappointed. You will still be able to use your Google apps. If you dont need Google, or you want to cut those Google chains...get this phone. Thank me later.

sh
Review №2

I went to buy a Huawei watch in MOE, at I first went to jumbo to check for the same watch it had a 30 dhs discount. Then thought to check in the Huawei main store when I went there the price was more than jumbo but I still got the watch from the Huawei store MOE cause, one of there staff. The staff was verry informative and an amazing host to me in store she took her time and explained it to me properly which made me to get the watch. Her name isSAIMA ASHRAF .If any of you visit the store kindly ask for her she is an amazing host.Mis Saima I hope you find this review.Thank you Soo much , It was really wonderful how you delt the sale with me. Keep up the good job dear.

an
Review №3

I had great experience in Mall of emirates Huawei store, i highly recommend this store. Kareem was very patient and explained everything in detail about the matebook 14 and great value for the extended warranty.Do visit the store

Ch
Review №4

Staff are not willing to help, even though I’m an IPhone user I bought smart watch GT2PRO few weeks back as I liked the watch and asked if I can get the protection to my screen, they told me you have to come on Friday as special staff come only to do the screen protection every Friday, this is the 3rd time I’m coming especially to fix the protection on my watch screen but they always told me that the staff didn’t came today, Really!!!!!!! Whenever you ask about accessories for your watch they will always ask you to go and buy them from online!!! I thought I’m in HUAWEI store!! Please go and learn from Apple store how to handle guest with careThe staff doesn’t show any kind of customer care as they just want you to get out of the storeVery bad

An
Review №5

I had the worst experience. I entered the shop asking for the P40 PRO. Despite I refused several times, they pushed again and again and recommended me to take the NOVA7 which DOES NOT WORK WITH ANDROID but the staff made it up and convinced me that I was not gonna have any problems. Still up to today I am not able to use MANY applications. The NOVA7 is nothing special, just an average phone. I feel cheated and very unhappy. The staff cannot mislead clients just to take the benefit of sales of an specific product!!!!! I would have returned the phone right away if I had the chance to do so. I am SO UNHAPPY.

An
Review №6

Hi there.. I would like to ask if you have Huwaei P30 pro ( Old Edition) still available.Please kindly give feedback

Ox
Review №7

Hey There , I just wanna ask that Do you have Repair Service?

An
Review №8

What a marvellous and professional personal service I received from the Huawei store manager in Emirates Mall, a gentleman named Sameh... He spent over one hour with me... Patience extraordinaire! Moreover, he helped me transfer all my data and meticulously taught me throughout the hour all the features of my new Huawei P40 Pro+...and it was so seamless...That my new phone is working perfectly... This gentleman is a real credit to Huawei... A shining star and future leader whatever he does and wherever he goes...thank you Sameh and thank you Huawei!

Sa
Review №9

Karim assisted us and was very supportive and had the sense of excellence client service we really appreciated his effecient help.

At
Review №10

Very good service and attendance from the sales employees wiling to help activating mobiles transfer data as well connecting accessories.

CA
Review №11

All Huawai products at one placeNice to experience.Location is also very convenient.

Fj
Review №12

The greatest service ever !!!! Thanks a lot!!! I was looking all day long for a WiFi 5G router and even though you were out of stock you helped me to find the very last router in Dubai in another store 💪😉 amazing customer service !!!

So
Review №13

Amazing products, amazing staff, amazing STORE!!

de
Review №14

Hi just want to let you know that the service I received from Amr in the huawei store in mall of the Emirates today was outstanding he spent over 1 and a half hours helping me with my new purchases excellent

He
Review №15

A big thank you to Mr Amr . Huawei branch at Mall Of Emirates.please visit at their store.A friendly staff to assist us.Thank you so much.

Ja
Review №16

A big thanks to AMR for assisting us,I just came to the store,hes nice and good,thanks

je
Review №17

Good quality screen

Do
Review №18

The customer service was very helpful and super easy from MR Omar Mohammd thank you so much for him he made my life easier in picking the best option and was very helpful and easy

Ma
Review №19

Raouf was very clear, polite and helpful in explaining the features of the various phones.

Ia
Review №20

Dont buy anything from that store they will never return or exchange. I bought an expensive laptop and I found its not sufficient as mentioned by their sales men, They refused to return or replace even its still in the box. I had to sell it with big lost.

Ri
Review №21

I was in emirates mall just the other day when I hit Huawei store looking for P40 pro, honestly I was planning to get it from jumbo because of the extended warranty they offer. I met Suraj in Huawei store this guy is a magnet he allow me to get my hands on the phone and answerd all my questions patiently without getting annoyed, infact he is the one who penned down my app interest and made it clear Im good to buy this new Huawei phone. I dint think of going to jumbo after meeting suraj, great guy to have conversation with.... if at all you go to emirates mall Huawei store look for Suraj cheers buddy and thank you

Sk
Review №22

Mr Omar Mohamed he is very kind and nice And was supper helpful in giving the best option

Mo
Review №23

The most inflexible customer experience I had, the phone comes with a fee cover with color I dont want, Diaa the sales rep kept changing his story one time its a bundle and I have to get the color I dont like then said if they had black color he would switch, when I offered to postpone the whole thing till the get color in stock he reverted to bundle story. Usually the sales team are very nice, this guy is the worst I have ever seen there. Never again this store

De
Review №24

Worst experience in UAE.After my purchase I found out that there’s 1 year product warranty and they gave me only six months (I honestly don’t know why) cause if it is an authentic product 1 year should apply, right? Per se you buy apple product from any authorized seller, you get the same warranty anywhere in the world! But ok ... After I found out I went back after half an hour or so to get a refund cause I’ve been cheated on the warranty right, the cashier guy or whoever he was didn’t want to give me refund because the sticker was half open 🙄 (really) ... on top of all he was really impolite and rude. I got so upset of the service there I just grabbed the bag and left the store cause if I stayed more it would’ve been drama. The worse customer experience I ever encounter in my 13 years residency in the UAE.That’s the last time I set my foot in that store!Thank you

Ch
Review №25

Came in to Huawei store to have a look and ended up buying a new phone and laptop and accessories thanks to the customer service and very helpful staff especially from Mardec. He was so patient and knowledgable. Really great service and excited to use the new products. Thank you again!!!

Ma
Review №26

What a fantastic service by Emad and his manager 😊

تي
Review №27

They are very bad, not professional they sent me to another branch

Yi
Review №28

Its a nice store in a big mall, many young passion staff, very helpful, I enjoyed my time there.

Ma
Review №29

Very happy with the service provided by Raouf today at the store, highly recommended! Cannot wait to use my new amazing phone!

Mo
Review №30

Excellent

An
Review №31

I had a problem with a lost download icon after an update. Came for help to the Huawei store at Mall of the Emirates. A verynice young lan, named Zeeshan spent a bit of time (my phone is old) and nicely fixed the probleme by downkoading a new application. Great job. Bravo.

Ma
Review №32

Very bad and non professional customer service, misguided on prices.

Wa
Review №33

Very good shop with good team can help in all question .

Ma
Review №34

Great service in this store

ax
Review №35

New flagship Mate30 pro is available now

Ma
Review №36

There is no other better brand than Huawei

Hu
Review №37

Teriffic experience

or
Review №38

Mükemmel güler yüzlü personel her konuda yardımcı oluyorlar

sh
Review №39

Thank you very much for the help of the clerk momo, I bought my favorite mobile phone at MOE Huawei store! great! 😀

فه
Review №40

Frankly, I found the best service ever by a Chinese national, Momo, who helped me a lot. I was happy to give free gifts to me and all thanks to the Huawei team, the Dubai Mall branch

Information
30 Photos
40 Comments
4.3 Rating
  • Address:Dubai, United Arab Emirates
  • Site:https://shop.huawei.com/ae-en/
  • Phone:+971 4 341 3141

Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:10AM–1AM
  • Tuesday:10AM–1AM
  • Wednesday:10AM–1AM
  • Thursday:10AM–1AM
  • Friday:10AM–1AM
  • Saturday:10AM–1AM
  • Sunday:10AM–1AM
Service options
  • Delivery:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health and safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Payments
  • Debit cards:Yes
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