Very bad service. Unprofessionaly managed. Chat bot service is unrealable. Worst courier company. 👎🏻

Horrible company. Not reliable at all. This is the 2nd time they misplace my shipment in 2 month period.They don’t respond on their call center us to wait more than 7 minutes and no answer.Unprofessional people and their automated system sends shipments to wrong location every time.Don’t use them at all

Worst customer service. I was supposed to receive a document from my bank. I received a message from Aramex to arrange delivery. However, their whatsapp, chat bot & app was not able to track the shipping no. and arrange for delivery.After much delay, I somehow got in touch with their customer service. I gave office address. However they recorded a different office from my company which is just on the opposite side of the road.When finally the delivery came, the delivery person was not willing to cross the road and deliver the document as it comes under different street/area. Finally i had to come out of my office and cross the road and receive the parcel on the opposite road.

The worst courier service ever and ever how they are still in business I dont know. I even feel the drivers cannot communicate properly if they call and you not at home they say you refused shipment instead of reschedule. And why not allow customers to schedule shipment before you even send it out for delivery I mean this is UAE no one is ever home our jobs require us to be there always. Am really alarmed by their service when you call them they make promises they will deliver but they dont and they tell you your item is on hold cz you refused how do you refuse something you ordered how.

Delivery “unlimited” is a perfect description of Aramex service. Unlimited in their promises and not fulfilling them. The most useless courier that I’ve ever had the misfortune of using. The package has arrived in the country on the 22nd June. It’s now the 7th July and I am yet to hear from them. They have not even responded to my online complaint that I registered on the 31st June - so much for their agents “getting back to me in 24 to 48 hours”. I still wonder what door to door service mean in Aramex terms?

Worst service EVER. I was suppose to receive my parcel by 21-08-21 between 9-14 timing I was waiting for it to arrive, now I just track the shipment it moved 1 day, and again it came back in Rashadiya where suppose to be it is in Umm Ramool location. Its like these people are fooling me

Had shipment no 31008087364 courier from India on 6th July and till now 19th July not received , Aramx playing with my parcel. CUSTOMER care is also horrible they dont understand simple English and not familiar with the nearby places , I told them Al Amman Street in Dubai , Al Nahda 2 , but they selected Al Amman Street in Abu dhabi and sent parcel Dhabi,Dont recommend to share either urgent or normal parcel with Aramex

Worst experience, nothing is updated or informed properly on the app... no accurate information on return confirmation and when the pick up times are not accurate, courier pick up staff has no manners/very rude, cant communicate or pick up their phone when called. Very disappointed!!!!!

One of the worst courier in UAE I guess.Ordered via Carrefour on 6th June.They deliver by Aramex.Until now 20th June I havent received my shipment within Dubai.Called a few times, only promises, never call back, need to reach out to them all the times.I mentioned both addresses work and home with the location via e-mail and timing I am available, operator was not even aware about it.I would never use this company services personally.

Ooops, you did it again Aramex for the 2nd time. I supposed to receive my delivery today but surprisingly your customer service agent does not know which address to deliver. Your system which is supposed to add value to your customers but unfortunately, your system is useless particularly the inaccurate expected delivery date which is a big major disappointment. Delayed as usual and forever so therefore I am more than convinced that theres no hope for this company to change. You already have exceeded the maximum level of bad perception about your brand that I could ever think of. #worstcourier #aramex #aramexuae #dubaided

Worst customer service ever as usual this time with the staff basheer

Please do not send any documents through Aramex..They will keep your shipment for many days before delivery.

Good for a quick checkup

On Hold - Attempting to Contact Customer / No Answer on Phone !!!Nobody Call`s Me !!! Stop doing this to the costumers !!!Aramex Kuwait

Worst service , no responsibility . please go with some other courier service .

Most horrible experience with the most horrible service, chaos and delays

I tried calling the personal on the app and no answer. On the call center, there is not even a helpline to speak to an agent. No way to get in touch with any customer service. Absolutely ridiculous service. I have been chasing on my package for 2 days and yet no responce. Its my cost and money. And i demand a responce back.

They are fast and professional

UnprofessionalUnorganizedOverpricedBad Customer ServiceDelivery not on timeYou do not deserve to be even called a courier company.

No timeline for shipments. Application and arrangements just for marketing

Best place for all your forwarding

Worst shipping in the world!!! Very very bad attitude!!!! Never recommend!!!!

Bad service, they ask what time to deliver package and then nobody delivers or even gives a call. If there is issue or cant deliver - call? For them it is better to say that nobody was at home. Thats a lie. Terrible!!!Everybody can come Noon, Amazon, but Aramex has issues. Worst service ever. Dont use them.

The worst delivery service ever.

Poor service honestly the worst courier service in the whole of UAE kept delaying my order and making excuses each time

Worst and Worst Delivery Experience... The delivery guys will not even wait for 5 mins to fetch the ID and will leave without delivering even if we are in our place. They will leave even without notifying. WORST COURIER SERVICE EVER..!! And they have a disaster customer care which is nothing but wasting of time.

Typical courier service center

Not respecting time and date of delivery

Terrible ! Been trying to reach customer service for a few days now. No one is responding , at best you can reschedule the shipment and never get it on time. They lie they have tried reaching you.

Good Courrier serviceFast

This is the worst delivery company on the entire planet. My package has been with them for almost a week now, and they have refused to deliver it. They are as useless as the word useless itself. Never ever use this company. This is the most honest review on here. Ignore all all other reviews. This company is thrash.

Google needs to update their reviewing option to be able to give a 0 star rating.... Never ever will they come on the time frame they give... Not only that, their managing team is close to non existence, shame on you

The worst CS ever! Try returning a shop and ship package and see what happens. Their entire system collapses.

If you want lousy not on time service, order from Ikea and have it delivered via Aramex. Youll get tons of confirmations at which time your order would be delivered. You make time for this and then Aramex simply does not show. They dont even have the decency to sent you a message or an email about the delay.. WHY? Because they really could not care less about their customers.I will in the future not order with any company anymore, who uses Aramex as their carrier.

Should be a ZERO star for this ... Its amazing the way that always YOU have to go their offices to find your shipment and most annoying they NEVER pick up any phone calls ...

Nice service

Horrible delivery service.. The delivery man was very rude..He had come to deliver without wearing facemask and gloves and when I asked him he was very rude in his reply and took away the parcel threw something on my face..He was showing me faces also.. I m trying to call the customer care and they are not responding..Very poor service from Aramex..

Extremely worst service, their flights travel 5 days, that’s funny and extremely agitating at the same time!My shipment is in flight from 17th June 2020 until now, there is no estimated date of delivery. And the customer care all they tell you is the Information on their screens.

The worst experience ever! They damaged my package and refused to deliver for 3 weeks, but constantly hiding the truth and scheduling new delivery. I kept calling them, every time they say everything is fine. Im very disappointed, I dont recommend this company.

Very bad customer service..Tried a lot to get contact with banking department for my Debit card delivery...no updates at all

Better to use other service

Truly the worst customer service in the world. Literally every experience with them was problematic, and takes ages for them to respond or resolve anything after you follow up like crazy. I was even close to opening a court case against them. What a messed up company, I dont want to go into details.Try Emirates Delivers instead. They might cost a few dirhams more but you get way faster delivery and miles better customer service. Never going back to Aramex ever.

Bad service

Speed & good service

If there was 0 I would definitely give a 0 star .Very poor internal communication and customer service .Got an email from customer support mentioned the delivery time will be 09:00-13:00 , I was waiting in my house the whole morning . They didn’t show up . I contacted customer by phone . The lady who answered the phone told me the schedule time is 14:00- 16:00 . She was laughing at the same time when she talked to me on the phone .I have to rescued another time with them.Customer service staff is very unprofessional and service is unacceptable.

I book a shipment from china 3 weeks before half of good i recieved n other half they lost. they are not giving me any information, they are very stupid people. i m stilling for these bloody people

Nothing is good about this company, not sure how did they make their name to be honest ... if you had the option to go with any other courier just do it. Don’t waste your time and money on Aramex

So disappointed with this company they change the 1st DELIVERY date of my package then I changed it once to the next morning & I called them to tell them that I have changed the date because Im busy they told me we are aware of the change & reconfirmed the new delivery date then comes next day... & I dont hear from them at all & Im not gonna call tomorrow till 1pm because I was supposed to receive my package today from 10-12 so Ill wait 24hrs after they missed out on the 1st delivery date to see if they gonna extend it to 48hrs.. Ill put a review when I receive my package here & how I received it !!Note: I was told the package will take 5days to be delivered from the 1st time they called me! 5days!! In dubai guys not from U.S!Update : 4 days later still waiting no call from them no contact whatsoever... So disappointed that this company exists in dubai..

I have booked 2 side service to deliver, Item was COD. Its been more than 20 days they didnt came back to give the cash they collected from my client. When ever I tried to contact customer care they will keep my call on Wait & After 12 minutes they will disconnect. One of the worst service I have ever seen.Attaching proof of items delivered to the client.

For your poor customer service and making stuff complicated on the customer. You should instantly fire the person who handles your twitter support account. Big fail

They were offering pretty decent service in the past. Recently, all of my shipments will arrive in the country and they forward a text message. Then, it takes many days for the delivery. In short, its kept for the delivery persons comfortable time. Even after requesting for a quick delivery they delayed it for more than a week!

Items that were delivered were prompt and safe. Im hoping that you guys will continue this. Thanks!

I have very bad experiences with them many times, no reply to my inquiry or my complain , if there is less than one star i give i will do........

From one of best courier service, Aramex is become the worst. One star is still a rating, there should be a zero star rating. Please avoid using Aramex completely.

This company is horrible

I have been waiting all day till now since 8 am to almost 8 pm for the delivery . 8 am received the sms from Aramex that my shipment is on the way to be delivered today and the driver is out for delivery. Few times tracked through website to see thd update and found the status at 18.55 Attempted delivery - customer not available - delivery rescheduled WHICH IS NOT TRUE!!!! I AM ALL DAY AT HOME WAITING. NOBODY CAME. IT IS TOTALLY UNACCEPTABLE AND NOT PROFESSIONAL. MORE OVER THIS IS THE SECOND TIME ALREADY! Would not recommend Aramex to anyone ever.

What can I say that hasnt been said.The government should stop this company from operating they are very poor

Fast and time, recommended for India to Dubai

The worst service!!!!!!!A simple package picked on 16 of the month from Al Ain and until today cannot be delivered to Dubai.14 DAYS!!!!WHAT A PATHETIC NON SENSE!!NEVER EVER AGAIN GOING TO EVEN THINK OF ARAMEX!

Terrible customer service from the call centre! Maybe less automation and more human may improve this.This is the second time we have had such poor service! Sitting in our lounge when we get a notification that they could not deliver! Last time they rang the doorbell at 2400!

My package was supposed to be delivered on the way 10th March and I have update my information and address when I have received there WhatsApp messages on the 7th March and till now I haven’t received my package I followed up 3 times with them every time it’s going to be drives tomorrow I was supposed to receive it today and again there asking me to come and collected I told them I payed for driver then we will deliver it tomorrow that is after 25 minute call waiting for the manager second call to confirm that i will receive it today. Don’t use worst experience ever

My shipment was weighted extra, I requested for re-weight and received an answer after 3 days that shipment weight is Correct! , I sent them the evidence from the supplier and Aramex finally agreed and amended the price and promised me to deliver the shipment the next day, I got it after 4 days!! And with the old fee!! False promises in every call that theyre arranging for delivery in 24hr but nothing, no one bother to call or apologize, I asked for full refund because of the 1 week delay they caused me, the disappeared and sent their driver to my work place without my notice and he left the fee difference without even calling me. Worst service ever, its the last time for me to deal with this company.

The worst delivery company! Every single time if an outlet Im buying from are using aramex, i have to call and complain, cuz i cant receive my package in the deadline or its just missing! I received package from the USA faster then the local bath and body shop from dubai! YOU ARE A JOKE, NOT A DELIVERY COMPANY! DO A GOOD DEED TO THE WORL AND CLOSE PERMANENTLY!

One of the worst Courier companies. Poor quality, messed up delivery, not following up with the delivery, customer service is not co-operative. Kept my shipment for 7 days and returned without the shipping fee refunded.

Unprofessional Service providers, I have a shipment from Amazon USA, however it got delayed and do not know, when it will reach me.Rude customer service experience, I am not sure if my review will be taken seriously but worst experience with ARAMEX,Suggest ARAMEX to improve standards, use technology and enhance customer service.

Twice in a row, awful customer service. They communicate with me through their WhatsApp chatbot to select a preferred time, date and address of a shipment. I provide this information, then the courier arrives at the wrong day, time and even random wrong address. They then mark it as a missed delivery as Customer Unavailable and ask me to go and pick it up in person. So imcompetent and unprofessional.

WORST SERVICE VER I DONT KNOW HOW YOUR IN BUSINESS THIS LONG..... -10 STARS WORST WORST WORST

Theyll give option to schedule the delivery in a time frame, yet it is never delivered on time, while tracking online you might even find status showing delivery attempted customer unavailable without actually being contacted by courier or the courier reaching your office. I really wish my bank can work with another courier company so I dont have to deal with their unprofessional service.

Good service

Wondering how in this competitive market a company like this still exisit by providing such a poor service . Representative called for details , very hard to make her understand about the address and location details and once you provide all details for delivery , thats it , wait for delivery and this wait is never ending . No body is going to deliver your package . Call customer service for follow up , you must be very lucky if some one picks the call and do not expect any help from them . In short , if you want your shipment , go to their outlet and pick directly from them .

So disappointed by the service I have received from Aramex. Please if you can, avoid at all cost dealing with Aramex!

Very baaaadMy shipment comming to dubai from istanbul 24/11/2019 and not send to ras al khaimah until today 07/12/2019I make more more case for that . But no anyone send my shipment.

I ordered a box from Turkey to Kuwait. The Aramex received my box 19 days ago after the custom. I called them every day and they was lying to me every time, I will receive my mail the next day but never happened. And now, after 19 days they say they lost my mail!!!They kept me between lies Continously.And now they say I have to contact the shipper for refund!!! Excuse me!!!????I already contacted the shipper who sent email to the Aramex but they didnt answer back to that company.I see from the comments iam not the o ly one who facing with this kind of problem. They have to give compensation to me not the shipper.I dont even k ow how this company still exists. They stealing our mails,, our personal items, papers!!! It shave to be stopped. I will go until the end and sue this company!

Very bad experience.. After communicating clear instructions to how the delivery should take place, they end up doing whats convenient for them .. Ive reschedule the delivery time and date and it was confirmed and yet Ive waisted all my day waiting for the delivery which never reached !!! Not sure what excuse they will come up with this time?! Waiting for them to call .

Worst customer service ever, the call center agents will put u on hold for half an hour till the calls drop and never calls back, i can never talk to them unless i wait 20 minutes on the line waiting for my call to be picked up, drivers cancel delivery and lie about calling and attempting to deliver. I have a monthly delivery from an online shop , every month i have to go through this stress until my order is delivered! Please online shops stop dealing with them !!!!

The worst delivery experience I ever hadWrong address of delivery coz they chose to change the delivery address from their side even though my delivery address was correctly provided by the retailer and confirmed by myself via their whatsapp platform.Almost a week of waiting without having my shipment.The most useless customer service, with promises that never happened.The worst update of the system, the tracking number of the shipment disappeared from their system after 5 days of follow up and they were not able to find it.And at the end the only solution they had after wasting my time, was for me to drive all the way to their umm rumool office to get it.Not sure they understand what shipping or customer service stand for! They are awful!!!

I hereby raise serious complaint!!!! To the delivery driver and the customer service.1. The driver delivered at the time which is not in the delivery time (1pm-5pm) your customer service promised me on Tuesday. And the driver rescheduled the delivery time without consulting me. 2. You customer service who called me on Feb 26 told me that the delivery time is 1pm-5pm on Feb 27,but when I checked the online system,it says 12pm-5pm. That is really bad to give wrong information to customer. 3. Your customer support who picked up my call at 12pm on Feb 27 has agreed that the driver will deliver from 1pm-5pm on Feb 27 as agreed. But when I checked the system,the driver has rescheduled the time already. That is very bad service. 4. Another customer service has helped me to raise a complaint on the sysyem at 1pm on Feb 27 and saying hopefully the complaint can be solved by 4pm Feb 27. Still,no one has followed up the complaint. Overall,I have to say I am very very disappeared at the service Aramex.

The worst corriour Ive dealt with. Dont use it just avoid dealing with them. Been waiting for my package for 3 weeks and nobody could tell me where is my package or how or when will I get it.

No answer to contact and delays in delivery of shipments I do not recommend dealing with this company

I have been awaiting a delivery now entering the 10th day. Every time I call the customer service numbers no one picks up. This is the worst experience I have had with a courier company. I expected some professionalism.

Worst service lately,,, after paying extra 70 pounds to get my staff they lost it for a month in London and now in Dubai I didn’t get until I called and they say we deliver today, after waiting whole day home I checked online and find «  attempted delivery customer not available » what the hell u call u update poeple... it the worst service lately with u

Very bad delivery service, I was expecting the delivery as per their message two days ago, then after the day finishes and did not receive the shipment nor a call from them I checked the tracker it was saying customer not reachable or available at home.. !!!! then I made a complain and rescheduled the next day and I asked to put a note delivery only during morning time, and today finishes and the same result in the tracker while no one called me.I contacted their customer service they apologize and informed me that their system is currently down and they cannot check the status of my shipment in order to assist me with my inquiry and they asked me to call them again after an hour .. !!!

Why you didnt deliver my shipment till now? Its with you for tge last 3 days since 15 December, i called the call center 5 times and they are just keep promissing that i will get my shipment soon, it became really frustrating to receive tge shipment from UK in super fast time (2 days) and you are keeping it with you in dubai for 3 days without deliviry

Worst delivery company experience in my life ....and it will be last time

Very poor service. Totally disappointed. They did not come for delivery and update they’re system “customer not available”.Very poor delivery service. Why can’t they just speak the truth.

Worst customer/shipping service I have encountered my whole life. They said I will get a call back ASAP but it took days and they closed the case without solving the case. It happened to me not just once, but every time I book. They keep on holding me on the line, waited for more than 5 mins then they will cut the call!

Expected a parcel to be delivered yesterday, received updates from Aramex via sms throughout the day but no delivery of the parcel. I had to contact them this morning to see what happened to my delivery, as there was no update from them, only to find out that the courier stated that my number, which I had been using throughout the day, was not available. I checked with my building security and nobody had attempted a delivery, besides the fact that I was in my apartment the entire day. This morning, I am told that I must wait until tomorrow to have the parcel delivered, even though it is clear that the courier did not do his/her job correctly and had outright mislead the company with false information; once again the customer must suffer!

Local shipment dubai to dubai took 6 days

Useless, arranged delivery through the Aramex chatbot and the driver gets to the door then won’t leave the parcel, complete waste of time

Worst courier services in the UAE! They dont even answer the phone once you call to ask about shipment! And it is always late. Sometimes when I order online I choose other couriers and when I see the online shop sending with them I know it will be a fight till I get the item

TOOK LONG TIME TO DELIVER

Order should be sent to me on 5 April, didn’t receive tell today 27 April !

Worst service....they don’t answer the phone for good 10 min on working hours.Shadule a deliver and don’t show up and don’t even bother to call and inform me.When I finally get a hold of them they told me they will deliver in the morning next day which again did not show up on the shadule time or call and inform me.Never again!

This is the 2nd time Im writing here! I made the mistake of using this sort of a courier again. Again, Im facing the same issue - they dont deliver - which is suppose to be their job! I am shocked that they are allowed to operate. Please if you dont want to raise your blood pressure, do not use them.

Unacceptable service, I am following regarding my parcel 2 times and both times it was not delivered. If they lost it i will report police

Avoid them to avoid loosing your packages

Used to be good and the past year they have been doing wrong delivery address and always late.They don’t even answer their phone

Poor service especially the customer service call!! I waited almost 25 minutes to get it picked and the agent was so rude like as if she was doing me a favor. Needs serious improvement with call center.

Worst courier service. I think they need to close it. They don’t understand how courier service works. They had and they still do have my package for 20days, I call everyday and they promise to call back or deliver nothing till now. I don’t even believe that’s possible in this time.

One of the worst courier services around the planet. Their staff are poorly training and have no meaning of customer care.