user
Air courier
Dubai, United Arab Emirates
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Comments
Ni
Review №1

THIS GUY IS LIER!HE SAID I THROW THE ITEM...MY EXPERIENCE IS THE WORST!IM EXPECTING A DELIVERY TODAY! THATS WHY I TOOK OFF! AND I ASK SOMEONE TO REPAIT MY CURTAIN...GUEST WHAT HAPPENED?YOUR STU%$# DRIVER ASK FOR MY LOCATION... OKAY! THEN I SEND HIM DETAILED LOCATION!SAME LOCATION I SENT TO THE PREVIOUS GUYS WHO CAME HERE BEFORE TO SET UP MY BED!(ITS THE SAME LOCATION I SEND THEM)UNFORTUNATELY, THIS DRIVER (AIRBORNE) SAID IM IN THE AREA BUT I CANT FIND YOU HOUSE! I WILL NOT DELIVER THE ITEM!WHO IS HE TO WASTE MY TIME!WHO IS HE TO TELL ME IM IN THE AREA BUT I CANT FIND YOU HOUSE! I WILL NOT DELIVER THE ITEM!SO I CALLED IKEA!BUT I THINK THEYRE TRYING TO MANIPULATE MY REPORT! THATS WHY THEY CANT GIVE ME REPORT NUMBER!THE CUSTOMER SERVICE REPRESENTATIVE JUST TRANSFER THE CALL TO THE COURIER! (IS THAT HOW YOU PROVIDE SUPPORT?)WHILE TALKING TO THE CURRIER MANAGER (HE GAVE THOUSAND EXCUSES)I ASK HIM WHY THE LAST DIRVER FIND MY LOCATION AND YOUR DRIVER CANT FIND MY LOCATIONHE JUST SAID MAYBE HES FROM DIFFERENT COMPANY OH, THEN OTHER COMPANY CAN DELIVER THE ITEM AND THEY CANT?I TOLD HER I WANT TO FILE A COMPLAIN!HE DELIVER THE ITEM, AFTER I WENT DOWN TO FIND HIM!WHEN HE REACHED MY ROOM I ASK FOR HIS ID!HE SAID NO! THEN HE TOOK BACK MY ITEM! I TRIED TO CATCH MY ITEM BUT HE DONT WANT TO GIVE IT TO ME, AND HE RUN AWAY!I PAID IT FROM IKEA!IMAGINE I TOOK OFF FOR THIS DELIVERY ADN THE CURTAIN GIY IS HERE... BUT THIS COMPANY EAT MY TIME!THEY ARE THE WORST

Pi
Review №2

My package was delivered on time...great job guys....during this epidemic outbreak you still managed to bring my package within the time period given..God bless and keep up the good work.

Ad
Review №3

I had three deliveries with this company in the past few months and my experience cannot be worst. First, the delivery guys are not professional at all. The least they should do is not lying to people. In addition, the customer is simply terrible. I struggled twice to even have them over the phone. This is not a serious company, they should not be in this business.

Do
Review №4

Between IKEA and this courier company, I have never experienced such inept service as these two. It has taken a month to send me a notification that you’re delivering, with both the link and telephone number not working in the SMS. I have tried calling the contact Centre for 3 days, no answer, nothing but the cellphone is turned off. It is utterly unacceptable, I’ve never experienced anything like it. At this rate, I don’t expect my parcel to ever arrive, and either Elite or IKEA to answer their phones..

Ma
Review №5

Tracking a shipment which I was to receive last week. The tracking status says no response. They have not called even once regarding this shipment and now no one answers the phone.

Fa
Review №6

Worst worst staff, they never respond calls. I dont know why management never takes any action on like this staff. They are just spoiling name of company. Higher management must take some action against this staff . They dont care of any customer

Em
Review №7

Worst customer service.The staff never answer phone calls.

Ja
Review №8

Poor customer service and delivery time. They dont deserve to be in business.

Ja
Review №9

Poor costumer service. 👎👎👎 they would never answer your call. If tgey do, they would just hang up.

su
Review №10

DONT TRUST THEM! THE WORST DELIVERY GUY!

Lu
Review №11

Worst delivery service and they don’t reply to any calls or emails

Ha
Review №12

Had to deal with them for an ikea delivery. Keep changing delivery date, said they would deliver and never showed up, said they would call back never did. Called them at least 100 times no response, why do they even own a phone if no one answers it????

VI
Review №13

Very Fast and Professional Company..They have their offices in all gcc countries and their domestic and international services are very good with reasonable rates

mu
Review №14

Excellent courier service

Al
Review №15

Very bad service. The package was in Dubai 10 days prior and they confirmed twice during the last week that it will be delivered today but nothing happened and when I called they repeat the same thing!Not recommended at all

Sa
Review №16

Horrible service, big lies. My order was schedulled thru Wing Courier and they assisgned to this rubbish company. Since 25/11/2017 and my order did not reach as 10/12/2017 in Sharjah.Really rubbish company and very poor service

jo
Review №17

Excellent delivery..

Mo
Review №18

Very good service and very fast. My parcel delivered within 24hrs.

Us
Review №19

One of the worst courier company in Dubai. No customer service sense in call centre no resolution strategy. Have to call them 5 times for a already late shipment but nothing happened at the end of day. Worst experience not recommended at all.

Ha
Review №20

Very good service

Te
Review №21

The worst ever services and worst customer services delaying and no commitments

Ga
Review №22

Timely delivery and polite staff

Ka
Review №23

Changed the delivery date every times very badddddddd

Re
Review №24

Horrible experience, the customer service lady didn’t know how to help me, I requested to know what time the driver will deliver it but she said no she can’t but it will be delivered today FOR SURE but it WASNT

Ja
Review №25

Very poor service and delivery

Be
Review №26

Your drivers are the worst in Dubai. Congrats!

ra
Review №27

I have seen 1st time very bad service in UAE.

Ve
Review №28

Very poor service.. trash..

Vi
Review №29

Not at all profesional in their service

Ha
Review №30

Very bad service

Sh
Review №31

The service is very risky . . It may happen that you may not get your package.

Vy
Review №32

Good one

ta
Review №33

Very bad service...so unprofessional

ja
Review №34

Very good

Ch
Review №35

Poor Customer service

Ni
Review №36

Very bad service..

Sh
Review №37

Best and Quick Service in Dubai

Ra
Review №38

VERY POOR SERVICE

B
Review №39

Average

sy
Review №40

Cheap

mo
Review №41

The representative called 8030 in the morning and he did not come at all, knowing that I sent him the website on WhatsAppVery bad service delivery call me 8.30 AM location map have been sent to him never come

Ai
Review №42

The worst slow delivery company and there is no response from the exchange staff and no follow-up. The delivery date and time are determined and the commitment is not committed by the company concerned. The contact numbers are all not answered. Bad experience. Consider the companies that choose Elite Airborne Express.

je
Review №43

Supply sale

Information
31 Photos
43 Comments
2.2 Rating
  • Address:Dubai, United Arab Emirates
  • Site:http://www.airborne.ae/
  • Phone:+971 4 257 9943

Categories
  • Courier service
  • Trucking company
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:Closed
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Accessibility
  • Wheelchair-accessible entrance:Yes
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