If you order something online you will never get it on time.Never deliver on time and always giving the same excuses again and again, each day once call in the customer service and the customer service is very rude and don’t know how to deal with customers. No professionalism in talks and services.I ordered an 85 inch Hisense screen on Aug 05, 2021 and it was supposed to deliver in 2 to 5 days.As I haven’t received the item even after 2 weeks, I cancelled it and requested for the refund. And the request for refund is still under process even after a week.When I called the customer support, they are still telling the same thing that, its under process. even after more than a week.The worst thing is that, the support team is getting rude over the call.If any concerned checking this, here am adding the ticket number for the reference: 4216823

After-sales service is abysmal.Our three month old fridge was broken (not cold) 10 days ago - still under warranty - so we called them up for replacement.First, they said a repairman will first come to check in 2-3 business days. We followed up with phone calls to customer service but we’re told there’s nothing they could do to help. Still nothing from them now.We’ve had to throw away so much food and try to survive without a fridge for 10 days now.

DO NOT BUY FROM THEM. I bought a fridge 01 April which broke down on 28 July. Living in the middle of the desert in the height of summer, obviously a fridge is a necessity so I called and asked for urgent repair (ticket number #4180816). I was told it would take 2-3 working days for someone to visit. Its is now 09 Aug and I have STILL NOT HAD A REPAIRMAN VISIT. The fridge is clearly in warranty, and after calling 5 times and writing complaints on their website, I said that I would hire a private repairman and charge them with the invoice because I need a fridge. I was told this was invalidate the warranty. I then said I would escalate to a consumer protection agency, but the agent misinformed me that if I chose to escalate to Consumer Protection Department the investigation would take weeks and its just better for me to wait.Well after waiting another week I finally decided to contact Consumer Protection Department to escalate my complaints. Within 24 hours I received a call from a repairman...but he only realised after 3 calls and various WhatsApp messages that Im based in Dubai and not Abu Dhabi. He told me I would have to wait until someone from the Dubai office calls, minimum 24 hours wait. The amount of money Ive wasted on food that has rotted and takeaways is ridiculous. Ill update as, when and if the faulty fridge is fixed or replaced but I dont have much hope this will be solved soon. Worse customer service ever.UPDATE: We had 2 repairman visit today Sun 15 Aug to replace a faulty fan. Not great communication as to what was going on. One guy arrived and did a test - told us he would come back tomorrow. Then another guy showed up 20mins later and replaced the fan. Fridge now seems to be working but we have loud whirring noise and our concern is that it will break again.

Recommend you do not by online with this company, had been loyal in store customer for years spending thousands upon thousands seems now they just a poor reseller at best, purchased TV during promo for Ramadan didnt need TV for 3 weeks until moved, come to open all fine plug TV in and screen does not work, file complaint, return to them, ah you have made physical damage to TV not covered under warranty, i will post pictures below to see if anyone else can spot this physical damage as i am unable to see this with my magnifying glass also , called there team 7 times in 10 days days during this time and every time promised a call back within 24 hours not once did i get a call back even to explain, only email from there warehouse saying i physically damage TV have asked for report and evidence but yet to be supplied, so result is now stuck with TV they sent me which does not work and stating if you dont check within 24 hours of delivery you are not covered (quoted on email) not sure how this works when its not even damaged, TV value really does not bother me as was only 900 AED is purely just the principal of being accused of damaging and approach of this company and there suppliers just not interested, dont make same mistake as me please check your items before you sign anything or you are stuck T&C and warranty mean nothing, better still shop elsewhere for a better consumer experiencesee everyone gets same answer from them did not realize there were so many complaints online about there service, customer support already have all details, my email address and phone number how about you give me a call to discuss since no one has ever called me back be nice to speak to a senior team member to address my concernswill update date again if i get a reply although not expecting that call anytime soonstill no update or call waiting for that tech report as still not able to find the physical damageso now another day waiting for no response have asked for quote to repair something i didnt break and a tech report from them since i was told this had been returned to Sony to assess physical damageFurther update there is no update no quote no report from Sharaf or the supplier Kraykart for Sony report and still no phone call seems they have just brushed me on without a care for there customers

If you buy from Sharaf DG, you are on your own!I purchased Google Pixel Buds 2 from Sharaf DG website on April 2nd week! Delivery was prompt but my nightmare started.Pixel Buds 2 didnt work with my Pixel 5, I immediately raised a complaint and its been a month that I have spoken to every person in their customer support and fulfilment team. In fact, they gave me the vendors number to speak with him (doing their job) and I am yet to receive any response from them.DO NOT BUY FROM THEM! In case you get a malfunctioning product, you are on your own! this is one of the biggest electronics chains in UAE. Such a shame!Update: Biggest joke is I have been communicating with their support team via email and calls. @Sharaf DG please stop deploying bots to manage people crisis and study the review/case first. Its sad!Update 2: I had received a vague email yesterday from them to which I clearly wrote Initiate Refund I dont want to do business with you!Today they have initiated replacement. @Sharaf DG - Do you guys even read emails or all this is just a sham!

Worst online shopping experience everI bought device on 1st Feb . They send me wrong device. I requested to return the device however no one called me back for a refund or take back the device.I will complain against sharaf DG in consumer affairs and TRA .Order number: W1407709

If there a zero star i would do it the worst online service ever in the globe

Dont buy anything online from Sharaf Dg. They are listing items with less price and no stock. If you order the item you are not going to receive it and your order will get canceled after 5 to 7 days. If you contact customer care they will not even bother to check with the supplier, they will give an auto-answer arrogantly that your order is under process. and once it is canceled the refund will take another 7 to 10 days.

Refund pending since 17th feb. They cancelled order themselves immediately after placing as no stocks available very bad experience as lines are never answered. Long hold times. Follow up since then and today they say completed whereas no money received back on card. Escalated and team manager not available to speak. Bad customer service. Never to shop again on line from here

A fraudster used my card details to make an online purchase for AED8900 from their website and they did not corporate with me to STOP the delivery to the fraudster.

After 20 days of making order and calling service... they cancelled the order themselves with no notificationThis is will be my last experience with sharafdgReally bad serviceNote: please change the voice msg of your call center, you really dont care about your clients

An absolute JOKE! I ordered a phone online on the 26th of Nov. I received it as promised on the 30th, however it was the wrong unit (different to what I ordered). They came by to collect it a few days later and then nothing. Radio silence. I call them at least twice a week for 3+ weeks. The same answers are given to me 1) youll receive a callback in 24hrs (no callback was received over the 4 week period except once, which I missed as they rang on a different number than the one I expressly stated to be contacted on)2) We are sorry for your inconvenience. I give my complaint ticket number. Well reach out to the seller and let you know. Nothing.3) They reach out to the seller and Im told theyve just received stock and should expect this week. This was 2 weeks ago.It has now been over a month and I gave them an ultimatum, either I get my order or they cancel it. So because of their incompetence, they chose to cancel it rather than attempt to remedy their ridiculous series of mistakes and I now have to wait a 7-10 working days for my refund. I hope I dont have to chase that too. Overall, if I could give them no stars, I would. Their customer service employees were decent on average but it was a horrible experience. Absolutely awful. Incredibly disappointed. I will NEVER shop at sharaf EVER again and I advise anyone who is thinking of doing so NOT TO BUY FROM THEM.

Very Nice Experience and professional

My Complaint no 3395435 which was raised on 26th September 2020 regarding my Siemens Gas Stove. I got damaged stove at the time of delivery. Your delivery person requested to accept delivery and he will arrange technician next day to resolve problem. I have accept the delivery in good faith.After that no one visited my home. I have called the call centre many times but I did not get any response from them.They are taking full money from customer and sending damaged stock to customer. They have very bad customer service. I am very much disappointed with Sharaf DG service and I will never buy any product from Sharaf DG.I will suggest my all friends and family member not to buy anything ever from Sharaf DG.

Purchased a washing maching brand new. After 2nd utilization, the machine is down. I call sharaf dg and despiste 4 escalation to have a technician, nothing. No possibility to speak with a manager even as the only option is a call back option but no one ever call back or follow up. 1 week and no news from any sharaf dg service or department! This a company that we cannot rely on not do business with. I would recommend any customer to go through a different appliance company. Never dealing wity Sharaf DG again!++++ NO UPDATE PROVIDED even after reaching to the support team as per YOUR COMMENT!!!!

Great for in store purchases however be prepared if your ordering online that delivery can take much longer than their standard delivery times listed. I had purchased a small item (Iron) and was promised twice a specific date. However this was misleading as I never received despite many phone calls and ending up cancelling my order.Instead I ended up driving to a competitor and purchasing it in store. From a customer service perspective a more accurate time frame should be given at time of online purchasing.

Worst customer service ever. Always whenever I call I stay on waiting for 10 minutes if not more as if no one is working there! They just care about selling you the product and after selling all the service is bad. They never response quickly .

Nice hospitality...Easy to reach through public transport

We were actual loyal customers before but after my current experience I am utterly disappointed. Absolutely worst customer service ever. The staff dont have the right information (i talked to several employees because of my urgent situation) Placed an order for an iPhone x almost 3 weeks back, called to cancel the same day and was promised a gift voucher amount rather than a refund which i was told would take time. Followed up with several staff members and EVERY single one of them gave different information. I received the phone even tho i requested to cancel the order. Fast forward to 3 weeks later, the supplier took 3 days to collect the phone, they then took another 5-7 days to CONFIRM to sharaf dg that they RECEIVED the unit. NOW im stuck with the refund process, which has again been going on since last week!!! a local transfer that too. Even tho i *requested* to speak to some manager, NO ONE has contacted me yet and I am sick of waiting. HOW LONG DOES IT TAKE TO REFUND? Its not even a small amount. its in thousands!?

This rating is for the Busness Division of Sharaf DG. Improving the quality of customer service.

I have bed experience online, customer care resprestarive not traninned and not help for customer . In app stock available after payment receive mail stock not available and not return the payment imidaite and not response and help. Inniciative action by management to lower staff this is sharf DG BUSINESD Effecting seriously.

Worst shopping experience ever

I DONT RECOMMEND TO BUY FROM SHARAF DG. I had the worst experience with them, they sold me product with wrong informations, once they delivered to me I discovered that all the details provided are wrong and doesnt have any relation with the reality. When I asked them to return back the item, they rejected, That means, customer GO TO HELL.

No reply for telephone calls i have been on the line since 41 min no reply at all .Even in live chat for repair no one replySharaf DG you need to improve your customer service facilities

Ive ordered smeg kettle online on the website. After 2 days they send me an email that the product is not available. To get my refund I have to wait 7 to 10 banking days. Why should I wait so long if its not my fault.Very disappointinted.

Experience has been appalling. My online order has been delayed by twice the number of days its meant to be delivered. Amazon US delivered before the estimated time, so why isnt a service thats within the country. This is the very last time Im ordering online and to strongly show my distaste, in store purchases also wouldnt happen anymore. There are many other reliable options. Customer service reps have been promising to make the delivery happen, apparently its all been a lie. Order number W1285856

Worst experience, DG Sharaf should close online order. No control on stock check or delivery. Order W1269537- numerous follow-up, poor logistic, no call back or status update, pathetic management of online order. / W1122139 – Not delivered , cancelled / W1101096 – Delayed ,numerous follow-up call to get item, even communicated by DG Sharaf its out of stock.

Worst customer experience have had in a long time .. sales man promise just to make the sale and then they make you wait for an hour , to collect your stuff with horrible attitude from en experienced staff to the point I had leave after I paid 7000 AED for stuff and left it and will collect via authorities.. i begged to speak to a manager but no response

DO NOT BUY FROM THEIR WEBSITE NO MATTER WHAT OFFER.Save yourself the trouble and buy from other leading websites even if you may have to pay a little more but do not buy anything online from this chain as you will regret it.Read their reviews on their other social media pages which states the same.

Unimpressed with your customer service. Ive been trying to reach you guys about my refund to no availyou made me purchase an item thats already out of stock. Update your website next time so people wont have to wait for an item thats going to be cancelled out. I waited almost 2 weeks for an item only to be email that the item isnt in stock. And now? the refund is taking almost more than 2 weeks.complete trash.

I have my worst experience buying from them online. I have made my order online for oneplus 8 pro and converted my purchase to installments, waited for 5 days and on 5 day they have cancelled my order becuase they didn’t have stock. Why in the first place you had availability on your website? Such a poor maintenance!!! I am extremely disappointed and will never in my life buy any thing from them. I will never recommend any of my friends to buy from them also !!!

Worst shopping experience! Worst delivery service! Will never come back again! I paid the product, didnt get any info about delivery date, been waiting for 9 DAYS to see anything happening to my order and only waisted my time, and still waiting! After trying on and on to get any info thrue app or hot line they said that the item is NO MORE LONGER AVAILABLE, and no explanation!Poorest customer service, extremely late response, every answer had to squeeze out! No one in my whole act with like that1 star only because Im not able to rate you ZERO!

Purchased 3 items on the 28/04/2020, showed that it was in stock on the website, its out of stock now and estimated delivery shows 20/05/2020, every day the estimated delivery date just moves on further, they are selling things they dont even have in stock and now sit with my money and I am, waiting for something that if I knew it was going to take this long I would have just bought it from carrefour. the online chat is not very helpful and I feel they are over whelmed by everyone upset for long delays on receiving items. I did manage to cancel my order but twice I called I had to wait for 30 minutes to reach a call centre agent. I will definitely not order online from Sharaf DG ever again. I understand that its not the best time but transparincy from the beginning of the purchase and selling items thats actually in stock would have made it better for both parties instead of wasting my time and me wasting theirs.

Donot buy from sharaf DG online, gives you false near delivery date then after payment you get a lot of manipulation for delivery date. Even when you call CS, will tell : we will take immediate action but only false promises and wrong infos. Your order will remain under processing for ever.... sham

I do not recommend using any sharaf dj online application as they confirm the delivery time and before the delivery by one day they cancel it without calling the customer asking for someone to contact me and no one answers especially the team leader of the online team he doesn’t care as they sent him an email to him directly tried to email the support team “ [email protected]” there is no response so bad service

Poor service and poor customer service . My order has been delayed and no one is helping or responding to my concern. They let feel as u r begging to receive products u have paid for it.Very disappointed .Dont buy online from them even if they will give u free products.

No star for this companyi order online and the delivery date was written june 23,20..on that date i call the call center a lady answer me telling me on thursday maximum day of delivery and she tell me if u cant wait u cancel your order..huh if i cancel? my money will return next month so they will used my money for 1month before i will get it...until now i didnt receive anythingthey give me a tracking number TES company then i call them they said to me that they didnt have my item yetthen i call sharaf dg call center again, they told me that maybe i will get on saturdaywhat a scam maybe on saturday they will tell again maybe next monthso i will never trust or buy again to this scam company!!!!!anyone reading this and has history to this scam company feel free to contact me we will file complain to the court.

I would have preferred not to give a start rating here, or even a negative rating! WORST CUSTOMER SERVICE IN THE WORLD.Order was originally place on 9th May, they require up to 10 days to process the order... still no response after this date. 22nd May we receive a response that the back office will call and the refund the item, within 10 business days. Why was the item advertised on the website if it wasnt in stock? Happy to share screen shots of the false and misleading product display... BTW The date is now 25th June.... nothing has happened... SHARAF DG what are you doing? Are you on holidays? I understand that the pandemic has caused a massive disruption to the e-commerce side of the business, however Amazon and Noon have delivered items in record time... AND most importantly they have a responsive customer service team.RRN # 5917685403536730903266Order W1258311

Very bad after sales service. Mr Mohamad razwan from customer service dubai mall branch is very rude person who dont want to solve the customer problem. If you do care about after sales dont every think to buy from them

Appalling service item not delivered, told it was shipped then informed the order had been cancelled the day it was due to arrive. Customer service team are inequipped to deal with any online complaints and requests to the online team for a call back seem pointless as they dont follow up. The item was for my sons birthday and he still has nothing and I have no refund yet. Furious doesnt even begin to describe how I feel. Plus the item is still showing as available on this website. ! star is too much to give but it doesnt allow 0 stars

Online purchasing is a disaster with them !!! I have placed an order for a mobile phone and DG member with star play subscription on 12.04.2020.Can anyone believe that, it has not yet been delivered to me. On 17.04.2020 I received SMS from courier that shipment is out for delivery. For the past three days I am receiving this messages. When I called DG toll free number they told it is due to Covid -19. Because of this delay, I placed order for some other items to Amazon on 16.04.2020 and next day they delivered all the items. This is the first time I made online purchase with DG and the last too. Totally disappointed !!!

UPDATE:I see YOUR TOTALLY GENERIC AUTOMATED RESPONSE TO MY REVIEW here. I HAVE WRITTEN TO [email protected]. NOBODY RESPONDS and your phone number is CONSTANTLY BUSY!!! The fact that you haven’t reached out to me when it would be very easy to look up my reference number and call me shows me your company just doesn’t care.I submitted my laptop for repair on May 26th, FIFTEEN DAYS later, on June 11th, they finally called me back, after I had written several emails, used the online chatbot and called their service line to try to find out what is going on. On that 15th day, they told me I had a battery issue, something I already new from the bulging keyboard when I turned it in on May 26th. It took the service department 15 DAYs and NO REPAIR work done to tell me THAT!!!. Now it is June 14th and I still have not heard anything further about the repair. I would give the repair department a minus rating if it were possible. It is also impossible to escalate my complain further up the chain as SHARAFDG only has ONE phone number for everything, and that phone number is constantly busy. Additionally, nobody bothers to respond to the support emails. Today I am going to waste my precious time and to go to the store to try to get some answers and find out what is going on. A customer should never have to do this. I will speak with my money now and never buy anything from SharafDG again. What a completely disappointing experience this has been.If anyone at the head office cares enough to try to rectify this situation with me, here is my Ref# 3033059

I can share my experience with sharaf dg onlineI requested items on 05 april and till now i didnt receive it and i called them around 20 timesFirst its bad customer service and they are laying first they told me some items not available okay why you kept it open in your website i didnt receive any answerThen i called again and open case and they said they will call me no one called me i called them again and said items available now and you will receive it within 2 days i wait 2 days nothing deliveredI called them again agent told me we transfer your complain to online team and still no one replay then one supervisor called me said items out of stock now and i dont know when it will deliver

On 28 March 2020 I ordered a Samsung Note 10 plus with some accessories and I received a completely different model phone. I called Sharaf DG customer service when I realized the mistake and asked for the correct phone to be delivered. After explaining the situation she than told me I would receive a call the next day and of course no call. I have called everyday and always told a case is open and someone will call me back ASAP to follow up. During one of the calls I trying to ask if I could get a quick exchange but i was told that it would not quick because the unopened phone would have to be examined at the warehouse to make sure I didnt send back a fake phone. Everytime I call to follow up and ask why I have not been called, I receive the same excuse... because of the current Corona situation we are busy. When I send an email to [email protected] for assistance I dont get information on my purchase or a corrective action.

I dont recommend to buy any electronic products from SHARAF DG , i bought laptop worth 5000 AED i change the motherboard 4 times and they dont want to replace the laptop i have request to replace it many times but they reject my request, also HP i dont recommend to buy any HP products dont waste your time and money.

Very poor service people should not purchase online items from sharaf dg.they really dont cater to your needs especially their courier service which is TFM company very bad my one month long purchase still not delivered.Hope people stop buying.

The Most Terrible Online Shopping Experience in Dubai! DO NOT ORDER ONLINE from them. I placed an Order, Waited 2 weeks for Delivery, sent emails, called and complaint several times - but nothing happened. Its almost like they Dont care anything about the Customer.

Worst service ever.Purchased a washing machine and I had the worst experience of delivery and no update for installation!!!!!!!!!!!!! They just sell with all sugar coated comments but the actions after purchase.

Can’t download App for this item because it not applicable in UAE. Returned item June17 2020, still can’t get my refund almost a month. No one call me or contact me, should fallow up by my self. Customer service such bad. Will never back to your stores!!!Even deleted my review...

Worst online shopping and worst costumer care..... i hope there is 0 rating... i will never ever order with them

Youre doing everything you can to show that youre customers-oriented but your staff members arent. I have made a complain regarding a telephone customer agent her name was Rena for being so rude and not that helpful to solve my three months long issue with an expensive item I bought from you. And instead, her supervisor - his name was Majed - just called the next day saying: I dont think there was anything wrong shes done, lets not accelerate or be sensitive. I think its just the time to try a different retailer after this.

One of poorest customer services in town. Not recommended for any purchase.

Good electronic place

Very poor service, waiting for a return pick up for a 8 days now, no call from them no follow up. Wasted money and time...

Office name is not visible outside. We got a bit lost when we came here but luckily we have the google maps to the rescue. Its actually on the very right side of the building before Tas- heel and Chilis Restaurant.

You guys have no idea of what is the definition of customer service you have no clue no idea of online order* Placed an order you took the money* Message was sent saying item shipped* tracking my order saying item delivered* calling the customer service placed on hold for 30 minutes and finally I was caller number 3 than all of the sudden I was caller number 7* kept waiting nothingMy simple question need simple answerWHERE IS MY ORDER ?And WHERE IS MY MONEY WENT?

Got item delivered GoPro,opened it and plugged to my laptop to charge it. Doesn’t charge nor switching on.Took it back to them and was told I need to wait for report from their assessment centre!Brand new item,doesn’t work,why should I wait for the report????Still waiting for it even if it’s after their 4 day promise...DO NOT BUY AT SHARAFDG!!!

I needed to know when I’m going to receive my online orderThe toll-free number does not work and the support chat needs more than one hour to reply

I have bought a Karcher V5 vacuum cleanerfrom Sharaf DG in Dubai Deira City Center. The vacuum cleaner will not work more than 5 minutes and stops for an hour or so before I can use it again for another 5 minutes maximum. I have taken it back to Sharaf DG and they sent it for service and returned it after 10 days saying there’s nothing wrong with the product and that it’s normal for it to work for 20 minutes and stop!! O would accept it to work for 20. mns but it works for 5 mns max!! I tried to return it and get refund but Sharaf DG says that it’s passed the 10 days window for returning purchased products!!Very unhappy with Sharaf DG as a regular customer...

For your poor service and unprofessional way dealing with loyal customers .I ordered a product online and it was a gift to mother in my hime country on her birthday 🎁I ordered on 11-5-2019 and i got the message On mobile & on 14-5-2019 i got a message it was shippedI called and they told and confirmed that before 15-5-2019 it will be deliveredSo i booked the flight ✈️ on 15-5-2019 late night for my friend to go my home country with the surprise gift and till Tuesday 21-5-2019 i did not received the items and they told when i call that product is not physically exists in Mirdif City Centre ,I cancelled the order and went and bought it from Time square branch along with Samsung Galaxy Tab almost 2900AED Paid on spot to save the occasion and also flight which i paid 480 AED To post-pond it ....!When i raise a complain aganist Sharaf DG they gave me 100 AED Voucher only to use it again in their store ...image2.jpegIs it fare for loyal customers , why i should trust you any more ...Enough you make me lost money and missed the flight ✈️ and on above , you damaged the surprise for mother ..!Inspite of that i refused the 100 AED Voucher and now i am requesting for at least the money i spend 480 AED.The management refused to accept thier mistake and also say that voucher is above what i expectI will raise it again Sgaraf DG to the consumer right as well as to the concern economic department in country to take the right action and correct the miss up caused by Sharaf DGThis is unprofessional way to deal with loyal customers as welk as it is not accepted at all since it was not my fault at allAll the screenshoots are attached as a proofRecommended all customers to be careful since i have been screwed because of your poor cystomer service delay in delivery and un estimated faluts from Sharaf DGI got a call from a person saying that only 100 AED can be given and i refused to accepted.Think about the customer service , you pushed me to rough by your poor unprofessional service to loyal customers 3 years old☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️Simply that was my experience and i need my right fully to be compensated .....!Sent from i phone

Very bed experience with sdj the staff tell me lies to push me to take the warranty he said that include fiscal danage when i talk to manager treat me very bed and tell first time for the stuff to sell warranty and refused to refund me. Dont believe what they say, i dont recommend this store at all i will never trust them again

Worse experience buying online, they using the worst cheap cargo company called Team express and when I call SDG call center they said why can’t do much , we will send an email!!!

Avoid at all costs. TV was delivered broken, called to request an exchange. Took 3 days to confirm that my complaint had been reviewed. 22 calls later, 1 week has passed and no replacement. I am currently on hold for 15 minutes, after being told it would be delivered today. 9 hours waiting for delivery, and no contact or follow up. Each time I speak to someone they ask me for the order number and quote the wrong items, there doesnt seem to be any organisation. Unhelpful and highly problematic. Shop at Noon or Souq - they will respond to your queries.

Amazing

Horrible experience,bought a lg mobile which was promised to make home delivery on next day as they failed get the store stocks right during in-store sale. After 4 days numerous calls to call centre, store staff,finally they delivered the phone without the freebie which come along with with mobile. it took 3 days.importantly all at Sharaf dg only reading out their policies and no effort to sort customer concerns and requests. call centre staff they dont have any idea what the customer need and very poorly sinked with logistic and store staff communications.after all my efforts fail to get the desired results tried to contact their operation manager , this too failed dispite eaving my phone number and messages.hope some one will respond

Corporate office

Its a very bad experience with sharaf dj, i will not buy from this store again.

Very close to the metro. Its nice place to work

Poor customer service. Avoid their extended warranty. Its a scam.

Worst service bought a dish washer its 9 days now ..no one came to install it calling Sharaf DG again and again and they are arguing and Better life their service provider worst company ever

Riddiculous online service. I think you guys should stick to retail only. Leave online servicing to the right people.

Great Place

Very very poor service never recommend for shard DG....

Poor delivery system, customer service staff is not knowledgeable in how to resolve customer issues.

On line shopping is very bad service,the order require more than 15 days for received

Easy access and plenty of meeting rooms

Worst customer service

Horrible!!! dont u even think about buying from them ! anything!

I like the warm reception and the staff

Good

Great office

Highly qualified and professional staff

Center of electronics

Love the new office

Good

Ok not that good

Worst electronic store

Nice place

Good place

Nice location

Good place

Good

Usual corporate office

Very professional

Meeting

Good

Sharaf Group Head office

Little walking distance makes people walk on sun heat ... its a bit bad😮😮😮😮😮😮😮😮😍😍😍😍😍😍😍😍😍...........🙂🙂🙂🙂🙂🙂........🙂🙂🙂🙂🙂🙂........🙂🙂🙂🙂🙂🙂.. . ..🙂🙂🙂🙂🙂🙂...... ..☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆🌐🌐🌍🌎🌏♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡____________ _ -------_-_-_○○○○○○○○○○○○○○○♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡♡°•°•°•°●○●○●○●○°•°•°•°□■□■□♡♡♡♡♡♡♧♧♧♧♧◇◇◇◇◇♡♡♡♡

اسوأ منصة إلكترونية علي الإطلاق ولا انصح بالشراء او التعامل معهم سواء كنت عميل او تاجرتعديل: وده أول عيب تكلمهم عربي يكلموك إنجليزي هندي ده غير الأسلوب والمصطلحات اللى بيتكلموا بيها شيء دون المستوي

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