Advice for new people who coming to dubai. dont take etisalat. better another networks. for what they are charging you may be surprised at the end of the moment. no options to solve the customer issues...only they want money money money from you. nothing else. you pay entire life free for them then also they wont stop taking from you. especially road side elife sellers. they want money only from you. once you paid youre in the trap thats all. no mercy they have. just want money from the customer. Allah kareem.

VERY NICE PLACE HERT OF CITY ....THANKS NAJUMUDEEN

Very modern office. Need more sitting area for people waiting for their turn.

Worst possible customer service. They have zero value for customers and their time. They already have very few service centers on top of that service centers have very few counters. To make it worse many of the staff are rude and treat business customers like dirt. Nightmare to visit.

If you have any business related queries, just dont go there. No one will assist you properly due to the complicated regulations from the top management.

No proper service to solve your problem. I am fed up calling call center for more than a week my issue with ETISALAT is not solved.

I like this office and staff very coordinating. now the new office Amazing

I went to submit the documents, there was a que outside the centre, waited for more than an hour. Some customers got agitated and went back. The customer service executive behaviour was very unpleasant.

Please add more people is very slow more then a hours ago only 2 people on a counter for business sim is very bad service

Cooperative staff and quick service

Should provide free shaded parking to customers in this unbearable heat

Polite staff dealing with a variety of customer queries, offering the best solutions

YOU NEED TO GO 3 or 4 TIMES TO BE JOB DONE IN THAT CENTER .

Things have changed rapidly over the years and I fail to realize is it good for us customers or bad ? thats the question being asked by myself as on when people who come to this place are looking for resolvement and when customer service attendant turns around and say sir youll need to pay by machine only as the counter doesnt take transaction for bill payments, what if the person is not carrying the exact change die to having neig currency denominations like Aed. 1,000 & 500 where can we go from this point just to get change and pay. Difficult but truth as they say we are here to help you but not for this coz. However customer service representatives cannot be so arrogant to customers as we are the people that provide you with business and in return CSR behave with customers as if they are going you a favour by saying no directly instead of helping people (especially) people who are arent fluent in english and some not so very educated. Please I request the management to kindly make note of my point and help address this issue with your customer service personal at this center. Thanks in advance.

Huge Building, Lavish and extraordinary beautiful architecture piece of work and design ❤️❤️❤️

Horrible experience in Etisalat. Insensitive towards death of a person and disrespectful behaviour by Mr. Mohd Nadeem in Counter 1.My uncle has passed away and there were some dues under his business name. Upon verifying with Mohd Nadeem, he states Let the collection team file a case against your uncle, since he is deceseased they will not get any payment.The guy didnt even have the courtesy to speak respectfully regarding a deceased person, and was speaking to us while staring at his screen.Strict action must be taken against such a person,

Worst customer service ever, they are the biggest telecom in the country why can they not train their staff. They’re digital assistance is slow and a waste of time it was better when you could talk straight to a human. It’s taken 1 week to get my Elife working after making a simple change to my account. Now 2 boxes out of my 3 Elife boxes are not working. After being a loyal customer for more then 15 years I don’t understand how they get these things wrong. Still not fixedEvery time they come to fix it they want to charge me Aed 150. They make mistakes and don’t know how to communicate and they want to charge me. What a joke.

Worst service provider! If we only have a choice, we will NEVER EVER avail your service! You just want money thats it! Incompetent call center agents! For 3days now, they said they will coordinate with their on site technician, but until now NO FEEDBACK! Are they comings from Mars??! Big company but not responsible for the affected consumers! Agents will just say apologize, and they understand our frustrations but no results! Its not our choice to be affected randomly by your maintenance! Were all working from home, how can you compensate our loss??! So disappointed!

If you want to be told to call 101 and be ignored. This is the place to go. You will be disrespected and told pay and shut up. We dont care if you have a problem

Good Service and Nice Staff

Service us excellent

Dear Etisalat, please update your working hours. Also, keep your employees up to date about new working hours.

Worst customer service ever, they are the biggest telecom in the country why cant they train their staff

No resolution. Told to phone call centre. I dont know why they need to send you on a wild goose chase. After being loyal for note than 13 years

Have to wait long time

No bad, not good

I open etisalat account under my name end of January 2020, I paid every month all my bills.But in March 26 I’ve been informed that I’m no longer working at my work place. Because of COVIDBut I was still in Dubai, then I went to etisalat office in deira city center, just to talk to them about my contract, they said that if I will canceled my account they will charge me for 2000 AED 😳I was shoke 🤯 in June I suppose to fly back home and 8 of June I paid 300 AED to froze my account for July and August. But when I come back in August 23 they say that I have to pay pay 750 AED 😠😠😠for what I cannot understand!!! I tell them that I don’t have this money and I cannot pay such a big amount of money, and even I have I will not pay ! For what I have to pay nobody even explain and until now they keep sending me email and terrorize me calling me and telling me that I have to pay or otherwise I will have problems and they will switch it if my number 😳🤯🤬🤬🤬Until today 8 December 2020 the bill grew up to amount of 2158 AED 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ Very bad service! Terrible costumes care !!!!! Disaster office and people who worked there !!!!! This people have no values no morality and respect for other people!!!!Deceivers and chitters !!!!!!!

Professional Staff..! But too much Busy centre..Always You waiting.. Minimum wait time 1 hour

Utter waste guys. Very poor service and support. Don’t take this. I requested my connection to another location now 20 days is over no response. I don’t know where complain. All time system down.

Good place for your Etisalat problems. But they close at 4.

Best mobile network in UAE

I have for a long time paid by over seas card in outlet as we make them only able to use pin not otp as we were hacked in past so no on line payments. I went to pay today and told cant use machine .machine only allow local cards. I asked in outlet told it new policy cant pay there. I can pay to buy a phone but not my bill. So cant pay phone want work. Told transfer cash or cancel. Tried calling all no nothing . Cancellation ladyRasma amazing person tried to help but unable .so on chat said as of 30th November want cancel as ler your own staff chose. Told cant do till 30th and only on x no. Your internal policy are not of my concern I never signed to say if I want to cancel on an advance date I have to call x. I have notified you in writting on chat . You used to be a great customer service company no you have no customer service it seems

The worst telecom company ever. 20 years being their customer, never remember I had one good experience with them, in fact it is only filled with 20 years of bad quality services.

Good service with friendly staff

Well maintained with social distancing. Spacious and staffs were accommodating

Worst company in uae i really do not appreciate at all i never seen bad service same they are

Poor customer service i was under one year contract.i lost my job lastarch when i chat with then they said on july all in all charges wil be 479.36 diram.Today september 5 th again i ask they said 725.36/= day by day its going high..i have only one month to finish contact.Why your customer care people says different things.very bad ,disspointed,worste customer service

I visited few days ago they don’t have more information

Big store

Because it view very great

Nice experience

I had to shift to my new place and they charge me 157 dhs for shifting and technician visit my new home , he forget to connect telephone cable and test it , i had to go make complain about hes careless delivery the service aka ( shifting ) then another technician visit and charge me another 150 dhs to fix the problem which is cause by first technician after i make complain about extra charge , they forcing customer to pay by automatically cancel your complain even Thu you make new one it will be close by staff , all customer service is 8002300 or 101 or 800101 connected directly to India and i couldt find any office number who actually in UAE and fix this problem for extra charge , ( i buy the 500 mb speed package and my speed is 250-350 mb ) ,

Great customer services

Excellent service

The customer service employee was very friendly and helpful

Looks like wether Etisalat or Du, all r the same bad quality of service. Now-a-day if u need any support, business people don’t know what consumer offers are and sane for consumer offers. Employees are so badly informed that you better check the internet yourself. Sales people of Etisalat for Business are not honest nor professional nor nor nor... what a low quality service..... i really miss Europe

Absolutely waste of a telecom company. just know how to waste someones time and expectations...should never subscribe to them ever.

Service was good

They dont support and bother themself to make their customer happy. 0 rating

Very Accommodating Staffs

Very nice stuff

Horrible service, extremely rude employees!!! Canceling the contract is a pure nightmare! Sadly people don’t have many choice when it comes to internet services, so they are literally stuck with Etisalat!

It’s been a week trying to shift, can’t do that cuz my account is on final warning although no payment due but it is a system error as they sayThey said “Go the our branch” went there and the in-charge told me I have to call. We’ll just send an email.. and nothing is happening. They just say “we’re sorry” it’s a system error, we’ll send an email and nothing happens....

Clean, observing social distancing and adhering all precautions for covid- 19.

For Business services quit supporting stafff.

Good Customer Service ☺️

Some of the staffs are rude

CS needs to improve their interactions. Should give full informations.

Professional services

Good service

Etisalat retention team gave me a fake plan to not to cancel the account.After 15 days Team Etisalat decided to not to provide me with this plan and offered me a cancelation plan.Pathetic and cheating services.I would rate below negative five star if possible.

Best customer service

Visit with friends

Slow

Very poor service. I wanted to have internet in my place applied the agent came to subscibe me I was really shocked he came just to take my Emirates ID details and make me an appointment so that the tecnition cane come and install the device. When he wants to make the appointment something wrong happend on the system and he told me sorry call this call centre number to book it as somthing when wrong and he cant do it.I called the number and no one can help me all of the agent giving me other call centres numbers and I kept bouncing around for 3 days ! They know nothing! Or they are just wasting time cause they know there is an issue with the system it self !I went to deria city center branch the agent there told me cancel the order and do it all over I took a ticket waited then the customer service kept trying to make the new request and he couldnt I asked him why he didnt have a vailed reason to tell me .. he told me just wait !!!The only proactive lady was the branch manager there she was informative and helpful but still it was a problem with the system it self and they couldnt do anything she advised that I should try after 2 hours nd if not the current request will be cancelled after 48 hours!After 2 hours called the call centre they are 3 numbers btw 1 for the call centre 1 for the tecnitions and 1 for the I got got :)However the call centre didnt know anything they told me it is under process! Told her ok I need to complain then after arguing she said she made me a complain and they will install the same day ! That was last Thursday!Nothing happend unitll last Saturday somone called me to make the registration all over again keeping in mind I have already done that...no comment!This is a serious waste of time !And of course I cant go for DU beacsue my area is etisale only!Plz make 1 call centre numberPlz say the truth to the customers they will wait and feel betterPlz make it access for a customer to complain and solve it

Not good

Excellent service

Nice and oriented place

With the unspoken monopoly in hand, etisalat has yet again resorted to less than honorable sales tactics to boost revenue in a challenging economic climate.I have recently activated internet service which is advertised at 250mbps which in fact averages 175mbps when tested, and admitted by the service tech, that at its best produces 200mbps.As part of a desperate ploy to boost revenue, they have started selling home insurance at the store front, instead of focusing on giving better service, being honest, and making policy corrections that reflect the challenging economic conditions that face their clients.They choose to mislead and impose unnecessarily wasteful policy, such as making you take new outdated hardware so that they can penalise you no matter what, if and when you choose to cancel, much like extorting their clients for an already inflated cost of service, that is now considered as an essential part of life.In the year of tolerance, and with the hype of EXPO 2020 they should be ashamed for such willful waste, and poor business practice.There are many better business models from which to drive the organic results that yield long term satisfaction for all.Lets see if this makes any difference...

Cheating!

Nice

20 aed Paid parking for 1 hour.

Very slow service..

Good team work

I’ve had the worst experience with this company that I ever had with a company in my life.

Pay bill upfront

Best service

Etisalat Head Office Deira, Opp. To Sheraton Hotel

Not that bad

Poor response from the staff

There services from bad to worst

Worst experience

Very slow

Nice

Only for few services

Excellent

Working Time 😑

Another of customer

Ok

Etisalat business center and had ofic

Good service

Nice office

Etisalat deira office

Amazing place and frieny staff

THIS IS A REALLY COOL PLACE. WITH 1 IMPECCABLE SERVICE

To pay the bills and the branch manager is excellent for solving any issue when getting the difficulty to solve it . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Fast services and beautiful coordination for customer services and self-services

Wellness gives you a distinctive and fast service

Excellent

Unfortunately a very bad experience