Very poor service. Staff dont make any effort to resolve customer issues. When our maid visa was due for renewal in 2020, they convinced us to transfer it to Tadbeer sponsorship with a promise that it will be hassle free service and that Tadbeer will take care of everything. Now, they are making us run around for every small thing. Call centre does not resolve any queries and just asks us to write emails to contract management team. Contact management team just keeps sending scripted responses without even making an effort to understand customer issues and offer alternatives. No clear escalation matrix.

We would like say thank you Nawal in Tadbeer Dubai Sheikh Zayed Road, she is explaining clear, she help us so much to make our decision and she is friendly all the time.

My advise is not to keep your helper under Tadbeer sponsorship. We were almost stuck outside the country for their lack of professionalism as you need permission to go out and In (and you pay money). Sent them several reminder and complained about this problem but no response. I am switching visa sponsorship even if it will cost me more

Our terrible experience is not with Tadbeer but with the housemaid who turned out to be a big liar. Her name is Patience, 37, from Uganda- BEWARE and never look after hiring her. She pretended to have experience with babies and she didnt, we hired her based on what we said. We offered her full trust and respect, treated her as one of our family. She took benefit of all our good intentions, started lying, hiding facts, and steeling from our belongings. When she got caught she revealed a terrible attitude of rudeness. We got her returned as her lack of respect, bad attitude, and actions couldnt be tolerated. If you ever look after hiring a maid from Tadbeer, be careful not to choose her.

Its good, only the parking exit is diffecult to come out especially i have big car...thanks anyway

They gave us a nanny/maid that was covid positive! They are NOT testing their maids that are staying in company accommodations! They have NO covid control measures, and state that it is the clients responsibility to take the maids for testing AFTER you pick the maid up from their office. This is a direct violation of the UAE governments efforts to stop the spread of Covid! The management is running an absolute garbage organization and deflect any and all accountability! Do not give them your money

They gave us a Covid positive nanny and than tried to blame it on us ,saying that she got sick in our car .they also took zero responsibility for this situation and said it is the clients responsibility to test the workers. Extremely poor service and very insulting. Not to mention that I am 9 months pregnant and they have put me and my babys lifeat risk without taking any account for their mistake . I was insulted, laughed at and mocked by their supervisor. She asked me what is the problem .. when I was leaving their office ,there was another gentleman there who was collecting his money and cheques ,as they placed a covid positive nanny to his home as well.....the worse service ever!!!

I changed my review after dealing with them for 9 months, I dont recommend them for long renewable contracts.and incase you need the parking code, here is a picture

Worst company ever. Their contract management team does not call customers or allow customers to call them and the communication with them by email is awful. They also lose your papers for which you have applied and paid (NOC, GDRFA entry permit, etc.) and make you lose your time submitting new ones. They do not respect their own set timing for completing paperwork for customers. I complained so many times with no avail!

Fast service. very professional

Very bad and they wouldnt pay the maid her salary.. Calling the ministry of labor to vomain about them

Great and smooth experience. Nawal did a great job in explaining all details and facilitating the relationship. Thanks indeed !

Very bad service, I would have rated them 0 and 0 and 0! I will never never advice their services to anyone even my worse enemy I would not advise him to take their services! I paid too much for nothing any services and no responsability in case of dispute ...better to sponsor a worker via own sponsorship more control ... with Tadbeer is lost of money stay a way ....

I gave two stars cause they completed the paper work and process, reception desk team was friendly as well as accounting however the service desk counter team attitude was not friendly at all. I would rate the service desk team with 0

One of the worse service providers ever! No communication between departments, no follow up.... You need to harass them to get things done by phone and even going physically! Basically they charge for a service they are unable to provide. Better served alone!

If there was 0 stars I would put it . Every step of the process from interviewing, collecting , trying to train the maid and finally attmeting to cancel the agreement is an absolute mess.It is impossible to speak to anyone at the contracts department . They are very efficient at collecting and cashing the cheques though .the maid we we selected packed her bags and decided to leave within 3 days , within 6 insisted to be taken back . Company still hasnt managed to replace her . so i have paid for 35 dys , with 6 days of service.they are unable to replace , and are insisting to take all 3 months money whilst no maid is provided STAY AWAY !!!!!!

If there was an option of choosing 0 stars I would have opted for that.. such an ambiguous contract and only motive is to keep the customer in dark despite having to replace the maids 4 times during the entire duration of contract period and charging their own desirous amout without explanation towards the end of contract..seriously dissatisfied and disappointed

Very bad experience , staff not ready to help all are very busy doing nothing

Worst experience! No transparency in terms of the contract. For the fees we are paying, you would expect a far more trained and professional maids/nannies!

Below 0Extremely bad service and attitude!Very unprofessional and rude!!I took 3 candidates were all bad!!!2 housekeepers1 nurseNo experience whatsoever.Never again!

Visa processing for domestic helpers.

Tadbeer threatened me today, to continue taking my maids salary and not returning my deposit even though her residency is cancelled and she doesnt work for me. This company is unprofessional .When i came to cancel my maids visa, THEY gave her 3 options, leaving the country (what i wanted), joining tadbeer, or staying in the country for 28 days or until she founds another job. She obviously picked the last option, however she stopped answering her phone. And tadbeer wants me now to be responsible for someone who doesnt live with me because she didnt send her exit stamp or visa change.They arent accountable for the option they give to the maids and then want to blame their customers. This is a disgrace

Attention all , this center not professional at all, then them prices more than Double comparing with other branches .. for cancelation of my maid visa they let pay extra more that 600 AED Unbelievable Organization.

Worst customer service attitude and response time. Customer relations reps are very incompetent. Although we cancelled our contract with them with proper notice and they promised last month cheque will be returned, they still cashed they cheque and said it was a mistake.No one picks up the phone and you cant reach they contract or finance departments. Going with them was the worst decision we ever made.The helpers they provide come with a bad attitude and zero experience and dont care about working as much as going back because they will still recieve salary while with tadbeer.

Its a very gud opportunity

VERY BAD SERVICE AND NO TRANSPARENCY. They do NOT even deserve 1 star.Every time I call to ask about the maids status the answer will be: let me check with the concerned department & will come back to you. and of course no one will call back. I have paid 60% of the monthly fee for reservation, and so far after 2 weeks I do not know what the status is. They promised that the maid will be available after 4 days. & when I request for refund, they stopped answering. Terrible Terrible Terrible. do not approach them

Very unprofessional company! Very bad experience and disaster customer service. DO NOT deal with this office!

Very nice taste

Very good ambiance

Terrible services, after you sign the contract they take you for granted. They don’t bother anymore and give priority to new comers

I just renewed my maids visa with the greatest of efficiency from the customer service team....and they gave me an NOC to travel back to UK with my Nanny. Highlight of my day!!.....Eid Mubarak to your team.

Terrible customer care service. Lack of response from the customer care representatives whether it being calls or email. First and last time I deal with them

Nice place, transaction to be done fast

They literally don’t know what they’re doing. Horrible experience.

Terrible service...would give 0 if i could

As a business that prides themselves on ethical hire they hired a few ladies made them sign a resignation paper with no date on it and ensured them that everything is fine and its for legal purposes. Used these ladies for FREE MARKETING and a few days later the ladies were asked not to come back with NO explanation what so ever. And have been told that the resignation paper was already signed . I do recommend that you go to ANOTHER BRANCH one on the SAME ROAD just before this branch. If you really are looking for ethical help I dont think you should go to a branch that treats their staff like this. Extremely shameful.

I wonder why their office is still running when they never have maids or nannies for hire. They promised replacements but none have been made available for months. They might as well shut down.

Very good service. Waiting time is very good. Knowledgeable and friendly staff. Parking available under building is very convenient.

A bit slow with their service

Horrible customer service and efficiency. They promised everything will be done in 2 weeks its been 2 MONTHS+My maids Emirates ID is expired as a result her current phone is not working.BE warned- once you give them your money, you will have to chase them for any communication, reasons for delay etc- NOBODY WILL CONTACT YOU OTHERWISE.

Bad services very bad experience I never experienced something like this before

Dont waste your time.After you sign up for the 2 yr sponsorship they sell to you, be prepared for everything to slow down.Nobody will stay in touch with you- you will have to chase them for everything, even if there is a delay, issue in the processing, missing paperwork- NOBODY will call you.If i didnt chase them, my maids visa could take months more.They guaranteed 2 weeks. It has been more than 3 months and customer service is not authorized to do anything more than to read you the status online and send emails to someone who never replies.Go elsewhere.

Superb service 3rd year in a row.

Any thing else connect me requirement office in srilanka

Quick at processing payments but very slow with communication. Still not sure which step my maids visa is at. Got message to collect salary and advised to collect salary documents from HR and They are open 8am to 8pm. However HR people only work till 2pm. Need to improve communication.Called back today 2 days after asking for update on salary letter to find out it is ready for collection. No update and I am having to chase. If the Ministry is expecting people to use TAD Beer they need to step in and improve how they communicate.

Worst. If I can give 0 starts I would do.Medical is the worst.No reply to the mails or even on whatsapp.Please if you cant do just give up.I am having a very bad experience since May, 2019.I will never recommend this to anyone.Extremely bad.

This is one of the few agencies in UAE who work both efficiently and effectively.The recruitmen, transfer and cancellation process are so easy and convenient that you do not have to worry a thing.The staff are curtious and always welcoming! And the best part they are cost effective.

I did the VIP service to renew maid visa and ID after she finished her medical check up separately. Surprisingly visa was all done and ready to pick up within a week and so as Emirates ID. There was no line or wait to start the application. Im happy with the service at this nice clean location.One BAD thing, if you have a big car, please consider to park somewhere else then underground parking. Very bad design at the exit. I rather get a ticket on the street then parking there again. Horrible to have such a bad exit design at this new building, worst exit out by far compared to so many other parking.

Very bad experience with contract team

!Great Experience! I was guided through the whole visa process. Good job

From reception to the attendant to the cashier and as i step out of tadbeer, i was served with a smile! Very friendly people and offered me valuable, fast and vip service and solution in processing my maid’s visa. Kudos to the people who works here and hope every office will be the same. Special thanks to Ms. Aicha who handled us professionally and kind.

They are very welcoming, and fast to process the paperwork face to face. However when it comes to updating you about the status of the process via email or any kind of message system, it’s close to NO communication.Trying to contact them via phone is impossible, to get an answer via email takes time, so you end up going back and forth in between work. It’s hectic. I would reconsider next time I have to deal with the maid visa process, I’ll probably go somewhere else.Quite disappointing, especially when the experience is good at the center (only).I know you guys can do much better than this !

Very nice, clean place and nice location but unfortunately staff are not professional at all. You would expect bad customer service but not from the manager! Unfortunately they lie in their advertisements and they have hidden fees!! Just go to any other Tadbeer or Tasheel office but not this one.

Not bad

Swift efficient service, I would definitely recommend

Very immature staff, the issue with this center it’s just an image. It’s a clean nice looking and smiley faces but when it comes to get your job done they know nothing about nothing. The manager who is called Ibrahim asked me today to LEAVE because I was complaining about the service in front of other customers and then he told me I’m a manager and you can’t talk to me like this. Seriously!! Do I need to tell you you are great if you are a manager. Respect is earned! Customers always right but not in this branch for sure. Fake promotions and rude staff, just go to different branch.

The place is brand new, neat and clean and not crowded. However, all employees are immature and know nothing about anything. I called twice before coming to make sure I have all needed documents. Yet, I spent full day wandering between Tadbeer, Tasheel, Amer, and foreign affairs to renew the visa of my housemaid.

I would highly recommend this company for all your maids and nanny services. I really loved the way they treat their customers. The team is really friendly and awesome.Keep up the good work Housekeeping!

Very good services and very nice people, but youll struggle to receive any update.

All staff are helpful and approachable. The center looks amazing too!

If there was stars in the minus I would have given that to them! What a waste of money and time, I still do not get the point of why this service exists. First of all, I went to TADBEER in Um Suqeim to renew my maids visa, it took them 2 working days just to open a file for me at the cost of 475 AED, they said they will text me when it was done - never received that. After following up over the phone they said it was approved and I should come in to put in my application. Went in for the application and to my surprise I was asked to re-pay the 2000 AED deposit because TADBEER does not acknowledge the deposit I gave to immigration :) Next steps were I will get a text message with the approval where I should then go to Immigration Department to stamp it in 48 hours at the latest. Waiting for the visa I booked my maids ticket back home , I waited for the 48 hours and no text message arrived so then I called the TADBEER office and got a confirmation that the visa is approved and I should head to immigration to get it stamped on the passport. It has been now one week since I applied and no visa in sight, apparently there is a technical glitch at TADBEER where the approval is stuck !! No one will tell me how long it will take to resolve the issue, no one is calling to update me, the call centre took down my complaint and said they will call me within two working days :) went all the way down to the MOHRE to follow up and there is no answer! My maid missed her flight, costed me money as it was a no show, the ticket is now 6K more than what I originally paid for (Easter Holiday) and the saddest part is that she missed her brothers graduation. Lives got affected, money and time was lost and TADBEER is still silent about the matter and regardless of my endless efforts I still do not have an answer. Please bring back the old school renewal application process and lets not depend on technology because obviously TADBEER is not up for the new age.

No customer care or followup

They maybe Good at what they do.But this is my wifes experience as she is having right now.She was instructed to come to the center by 8:00 and do medical and a training.She was there before 8:00 and had to wait till 9:30.Then they put her along with some ladies in a van.First they stoped near Emirates Tower because driver had to go to a bank.Then they went to Karama Identity Authority because some of those people (not my wife) had to give finger prints.Then the driver stopped near DIFC and went into an Etisalat.It is only 10 minutes they left from there and now the time is 11:45 and that is almost 4 hours since she went and no medical has been done.Instead they wasted the whole morning and she had to sit in a vehicle doing nothing.In few minutes they will reach Al Quoz Medical Center and for a medical that only takes 15 minutes max (as she had visas before and after the first time it doesnt take much time), she had to spend a morning.Hope they will manage the time and how they should do this.It is good that they provide transport but Al Quoz Medical Center and Karama Identity Authority are both can be easily reach even using public transportation.

Very helpful staff

Hii Sir,I Have Typing Center..... if u give me discount i will bring all transaction in ur tadbeer center............ and i will bring customer for u....thank u

Efficiency

Five star service for house mads

Train your staff please. There attitude leaves much to be desired.

Excellent customer service

Kind staff, quick service. Parking available.

One stop shop for maid and nanny hiring services. Gentleman named Ibrahim goes out of his way to assist his customers and explains the whole process in detail and clearly

I was asked to contact tadbeer for maid visa renewal. Upon my 1st time submission tadbeer said salary certificate and residence proof is not required whereas since I have renewed my maids visa few times, I know its a must document for renewal. After a day I get the message stating incomplete document and guess what, its salary certificate and residence proof. I went again to provide that but today again the situation remains the same. Tadbeer says its immigration systems error and immigration centre says tadbeer should fix their problem. In all this I am the one made to run around. Happiness is no where in this whole process. Totally unhappy. Tadbeer is no less than a typing centre and are there only to upload the document. They personally take no efforts to understand the visa requirement and proactively assist.

The employee threat u well and very nice place to stay also

The office is very easy to find - right outside the West entrance to the metro station.Staff were very friendly and helpful.

I called twice in the last two months to get a maid they say no maids are available, when I ask them when will there be available, they answer that they dont know!I leave my number to call me back, they do not.Branches: mamzar and sharjah industrial area.

Good welcoming and fast service

Affordable living made easy.

Very great customer service

Total disppointment with their service. I went to renew my maids papers and then took my maid for her medical apparently they messed up all her papers. Now i have to go back and fix. As if i have more time to waste.

Professional staff and amazing service

All employees need training. Because of their mistake need to go back there again and again

🌹 💝 🌹 Excellent place 🌹 💝 🌹 💝 🌹

One of Dubai’s private service offices for visa related services

Very bad place and staff.. especially the manager over there who is called Ibrahim.. very bad attitude and very rude.

Worst service you can get

Over PRiced

Friendly staff ...

Bad service

Very expensive

Very excellent in paper handling

Tadbeer Service Center for Labor Support Sheikh Zayed Road Umm Suqeim Area

Quick service and excellent treatment

Very good

Center C treatment