São desonesto. Cobram um depósito grande no cartão de crédito e não devolvem .Me and some friends rented a car on this company. The should have refunded us a US$ 1.000 deposit four months ago!Even after dozens of complains, they dont refund us! it´s a lot of money. They keep giving us excuses. They are not serious. Terrible service and not honest people.

Finally after 1 year we got our deposit back just because we went to the police and they were behind them...I dont know how this place is still working

Excellent customer service... The guy was really helpful and have fantastic communication skills and I really recommend going to this branch to get your car.

Thieves. They will never return the deposit

Rented a car for 2 weeks. The car had many scratches. Battery was failing. Took the car for few hours mid week for maintenance. Didn’t fix the battery. They added additional fee of 500 because of a paint scratch. To resume it’s a total ripoff.

I need some help from here

STAY AWAY!! even 1 star is too much for this amateur, tricky, liar company. I was a lease customer, they replaced my car by lying. They collected my first car for RTA renewal, it was supposed to be returned within a day. When I called them they said theyre selling this car, already on sale, i can keep the old, dirty, smelly replacement car as permanent car. I decided to cancel my contract but i had to wait for hours when returning the car, because they lost replacement cars papers. All employees are so rude, ignorant, and dont know what theyre doing, they dont know how to communicate. Now its been 3 months, still they didnt release my deposit even though all bills and early termination penalty fee has been paid. They dont even reply my emails and calls. There are well known car rental companies that offers brand new cars with the same price of car lease, just stay away from them.

As it turns out, I do not see myself as the first one to raise an issue / complain about the recklessness for not reverting back on Security Deposit + excessive amount charged wrongly. Whoever is reading this should seriously reconsider their business with Carlease and I strongly Advise, DO NOT, infact I REPEAT, DO NOT Book a rental car with them if this is the service you are going to receive.It has been more than a month and I have not receieved my Deposit back; if that was not less; I have been charged twice for one Rental and to top it all; I have not response from them regarding this.

Worst experience ever with a rent a car company. I rented a car before COVID, they charged me the security deposit twice and still waiting for reimbursement. No response or no solution despite contacting them a lot of times.NEVER RENT A CAR WITH THEM

DONT RENT CAR FROM Carlease. Ive rented a car from them in July 2018 and they didnt refund the security deposit until not Feb 2019. Ive sent tons of emails and went to the office but they did nothing and every time they make up and excuse.There are hundreds of car Rental in Dubai please stay safe and use another one.To the owner reply: not true, you still owe me 350 dirhams which is the bank charges because of the 6 months delay from your side and your team refused to pay them.

After 3 months of rental cancellation, Carlease still owns me around 3.000 Aed without been able to refund me.Overall experience during the rental good but I am very disappointed they ended up “forgetting” to return my deposit and all the faulty charges.UPDATE: i have been fighting since April 2018. So far they still have more than 1.5k pending.Absolutely UNACCEPTABLE! BE AWARE!

It is a FRAUD company. Trust me!! DO NOT ENGAGE IN ANY SORT OF BUSINESS WITH THEM.1. All the cars they provide have no valid VEHICLE REGISTRATION and INSURANCE Kindly ask for car registration and insurance details before signing any agreement and renting. As you drive a car without registration youll incur AED 600 as fines and 8 black points.2. Credit card fraud - As they have your credit card details - they will charge whenever they feel like MANUALLY using the POS machine. They will charge you for fines, they will charge you twice or sometimes thrice in a month. Several cases from the Mashreq bank as been registered under this companies name. Everytime Mashreq reaches them with a case, they return the money stating it was a HUMAN ERROR.3. They dont pay RTA FINES. Go and check the RTA website and check for yourself. The company will collect fines from your credit card without informing you and doesnt pays to the government. This is a very serious issue.4. Deposit refund - Once they get a hold of your deposit, wooofff!!! Gone!! Your money is never coming back to you. Especially if you are a tourist. Avoid choosing this company. They believe nobody has the time to leave their work and keep chasing them for deposit. If you read the reviews below youll understand everything said here is actually true. If you still dont believe - Go ahead and try for yourself.

Zubair at Business Bay was fantastic. He was helpful and flexible with what I needed. I would certainly recommend.

Zubair was very friendly and helpful and efficient. He was able to find me the right vehicle that fit my budget.

Most unprofessional service company, after 1 month of emails they call about their policy and why my booking is no longer valid leaving me stranded. Please avoid the company as a whole - Dubai has a lot better reliable options to choose from.

Zuhair was very gentle and he is A very good and helpful guy he works very fast and respect customer very well he is trying to make your experience good and he did

Thanks zubair for the amazing service. Good business fast to respond!

Dont go there if you want to get back your damage deposit! very unprofessional and didnt process my deposit as I left Dubai they owe me $500 dont go there!!

Amazing service!!! Highly recommended!!! Zubair Saeed is awesome!!!Zubair keeps being amazing!!!

Really excellent service, very helpful and will definitely recommend my friends to you. Thank you Zubair and thank you Carlease

They will not return the damage deposit back! been fighting for 3 months.

Thanks zubair for your excellence service

Bad customer service. Hidden charges,. Always late in delivery of car. Give a statement of account after threatening to go to the police to show 1300aed due back and then have not paid it. Illegally holding money and now causing us to go to authorities. Beware of this company!

Good service. Zubair very helpful.

Rude and vey unprofessional, unfortunately there is no zero star rating....My advice to anyone thinking of renting from them.... just DONT, there are a thousand car rent agencies that are way more professional and actually know what customer service is...

Thank you Zubair for your help! He is a very helpful!

Excellent service and support if required. Always recommend

Ask for Zubair , he has been very helpfulCarlease is recommended

Excellent service. Courteous staff

Do not use this company, they are scammers with a lot of hidden fees and will force u to pay big amounts for damage u did not do to car

Great company, Zubair good employee!

Very poor services bad experience

Good service from zubair

Reliable survice

Great customer service

Beast deal n UAE

Amazing customer service

Good service.

Great service

Cool experience

Fast and convenient

Very professional services

Great

The advance was not returned, I had to issue a chargeback through the bank