Completely waste of time, 0 professionalism.My advise for everyone: while you have time try to choose other banks which are more responsible for their customers, plenty of banks in UAE.Additionally all above: be ready to wait min. 1hour on your each visit. If you have time to read and understand RakBank care , then continue to read:I visited the place thrice in end of 2019 for same issue: to follow up if they received the fund for auctioned car from court.1. Rak bank employees even not aware that car is sold (although car sold by their case Oct.2019) Dont get wrong, we are responsible people, they opened case for: 1 month car installment were missed it was 2K which rak bank employees confirmed via phone - ALL IS CLEARED, but actually over the year they put a percentage to this one month missed payment and opened case. Instead calling to person and informing.2. On my visit they asked to wait until Feb 2020 and send my inquiry via email, I sent it.3. Several time I sent follow up emails - NO REPLY4. Opposite they do call and asking to pay off instead to do their work: follow up the their case and get the pay off from court/auction5. While their call I informed them calls are recorded and better email convo, and requested to reply my email (which they asked me to send email) , result: NO REPLYToday March 2021 and still this issue exists.

Extremely unprofessional and arrogant staff. Do not follow the bank policy and procedures to collect debts from customer. Customer is made to pay with false promises without any final offer letter and then upon enquiring on clearance letter, the customer has to sent reminders and visit the branch nearly 3 to 4 times, by the time, again charges are added due to delayed staff response and non closure of the card.

The worstForgot to cover only 5 aedThey gave me fine 1800aed only for thisBut Ive provided termination letter and my visa status

Extremely arrogant receptionist.Do not have basic manners on how to speak to clientsRak bank should train their receptionists for basic communication skills with clients

In reception both are waste peopleRAK bank please take action

A not helpful customer service.

Poor customer service, the receptionist is not helpful at all,Jut to all, i will give the security 5* in customer service

Good and fast service

Receptionist is very arrogant