🥺This location was no valid anymore from date of January 2021So please I have humble request to dont waste your time. This location is not anymore nothing is thereAnd use this Right one 👍Same noor bank because noor bank change into Dubai Islamic Bank.Near Emirates NBD - Sheikh Zayed Rd, Near White Crown Tower, Dubai - UAE - Dubai

Please update your branch details, Google Map shows its open til 8PM but actually the branch has moved/closed.Im giving 1 star, really disappointed to find out its not existing in the map location!

Waiting for clearance letter for a month. Then the lady “giving“ it is not at work, you can’t collect it! Banking from 19th century right there…

The bank has changed the location without any update on the map or even to the call center if you call the bank they still think it’s existed there

Very bad experiance google map not showing exactly location ..

Closed. Useless excuse for a company let alone an actual bank

Waiting time took a longer than the processing. even though their client is only 4 to 6 people 😅. i even took another number again just to pay. a customer service told me just go directly to cashier and pay. eventually i end up getting a number again for paying. the person who have good service was the cs 3 . that 4 star is for him. his name is momen nemer. keep it up momen.

Bank is moved from this location, this location should be deleted

I like the staff ( naser ) casher his attitude is very good polite and humble

Ok

Most of DUBAI Islamic bank Branches with same issue , Bad customer service on counter , only one or two guys serving and very slow , pepole sitting and waiting , this bank rating drop so much

Theres nothing on this location. At least bother to remove it from the Google map

Too late. I went to this branch. There is no branch. Google is out of date

The branch is closed

I should’ve paid attention to the reviews when opening an account. The worst customer service I’ve experienced in UAE! Closing my account very soon!

Bank services are ok. The worst is customer service even If 3 or 4 ppl are waiting its takes 1 hour for your turn to come. There are only 2 customer service representatives. The branch online ticket queuing system has not worked. I remember once i have waited for 3 hours to meet a customer service executive

Guys...its time to change your bank and save your valuable time...bcs you know your time is gold....if you set your timing on google that you close at 10:00pm you have to respect that!Ive visited the branch today at 8:45pm and unfortunately all the staff plus security said we are closed already!!!Im sorry for being your customerI wanted to deposit a check..all the counters are close evan if there is four staff..and outside check deposit machine is out of paper..and as per them they cant do anything about that

I closed my dib account in 2011 and this year I went there for house loan. They told me you have charges you need to pay because the computer says your account hasnt been active. I told them no I closed it and you guys made me sign and ofcourse didnt give me any copy. Anyways i will take this issue to higher management, hot line and social media.

Amazing service from this bank.Especially Mr Momen he is very professional and his Coustomer service skill are outstanding.Alway got back to me within a timely manner and resolved all my issues professionally which is very rare in Dubai.Would recommend this bank to all.Thank you Mr Momen.

Wondering why the rating is low I just finished from there and got a great experience, team must have changed

Extremely lazy and rude set of people work here. Even the security guard was very dismissive at first, but when I proceeded to put a Negative feedback on their customer service kiosk, he started coming on to me too much saying that the machine was not working and requested me to come tomorrow and stuff.The branch manager and customer service reps at the Mall of Emirates branch (Evening Shift) were 100 times more courteous and immediately tended to my needs in a satisfactory manner.

Never withdraw from any ATM of Dubai Islamic bank. Their Machine didnt work, and stole 800 AED from my account. Since 2 months, they dont pick up the phone and there is no service to take care of the ATM problems. Never go there, its the worst service ever !!!! I have been to the police, they say call the number of the bank. But no one is picking up.

Very bad experience for Indian that we visited today for number update in branch of ibn batuta mall. Near by 25 people as they shock and close by telling we dont have a cash our salary account created by Company. We visited to just update our contact number to activate our atm as we can wedraw money through atm but they treated us like we are begger.. We are shamed now that we ask Compny to open our account in dubai islamic bank its best bank now we understand the thinking of DIB employee...13 november 2k19 we visited...

If there is an option of no start in ratiing i would put it and that will be more than enough ... Worst branch of DIB . I ever been . Not recommended . At all . I would spend time and fuel and go to any other branch rather than coming to that branch . 4 customer service cointers are open . Among them only one is working . And more over the staff she is not even attending the clients but she is attending her mobile calls and taking her time in talking and people are sitting waiting . More over the branch manager seat is always empty .means you can not even find someone to talk to . And the bitter truth is tthose customer service representatives are favorating between the clients . Someone who has no ticket in the queue has entred and finished his enquiry and people who got tickets are sitting waiting and at 2pm . The reception lady and the guard lady starts saying that customer service will be available again only at 4pm .!!??! And what i can not understand is when u enter you will get a ticket were there are 20 customer waiting before you. And when you see the people sitting and waiting count them you will find hardly 9 clients . Means the issue is that there arr some clinets who really waited for looonnng time before you and they left coz they were not able to reach any of customer care representative . This is all happening with no control from branch manager or even supervisor .Last . My advise is if you are doing something you dont like it or you feel it does not worth it to be done . Just leave . Why you need to be careless and waste others time and efforts . In a week i came twice there and this scenario happened in both times i was there . @DIB management . Need your intervention and look at whats happening in your branch this is makes your standards which you have been setting for long time all go down . Pls loom into it. If you wish to explain more dont hesitate to call me . And even look at your google reviews . And check it . Negative feedbacks are everywhere and from everyone .

If there was an option, I’ll not even give 1 star. Customer service is pathetic. Though there are 4 counters, most of the time only 1 is active. I was waiting over 3 hours for my turn. You need patience. Unbelievable.

Worst service ever, only one customer service working while other has the Closed sign infront, minimum waiting time is 1 hour.While they dont serve new customers in the Shift changing time, not even giving queue numbers.

This is the first time to experience a worst customer service experience ever in my life. Need to wait for minimum one hour for small things, No call back or message from them for the status of the transaction .I had visited many times in Abu Dhabi branch and Mirdiff beach absolutely amazing service but here terrible.

Branch is closed few months ago

The customer service is absolute trash. There are 4 counters but only 1 or 2 actually work. The service is extremely slow and disappointing. Have been called multiple times to the branch to complete simple requests due to their inefficiency.Edit on 28/04: They have moved their location to China court (near the Cinemas) unsure about the current service level

Staffs are not trained proper.Each staff advises different process in order to apply for a account closing letter.Still I did not receive a account closure letter after visiting twice.Today I was told there is no such letter whereas last week I was asked to visit after a week to get one after paying the letter charge.Not advised to visit this branch.It’s purely waste of time.Good that I do not bank with Dib anymore.

Worst customer service experience ever in my life..Customr service staff treating customers as if like we are there slaves..u have to visit branch atleast 5 times for small quires... evry time they are not ready to give token stating that only 1 staff available.... fed up with this bank and i m shifting my account

This branch is permanently closed

Terrible customer care on the phone. I called once and was transferred to another department without letting me finish and no one was answering the phone there. I kept hanging there 5 minutes and deiced to call back. Same thing happened again. Please train your staff how to properly speak to your clients and cooperate in proper time.

This branch is closed.

What happened DIB?? This branch is horrible! Is it the management or the lazy employees? Horrible service and false commitment. I used to love dealing with DIB except when I came to this branch.Warning:: avoid at any cause unless u wish to lose your temper everyday!!

Its ok but more smiles would do no harm

Very worst branch of DIB in Dubai, the attitude towards the customer is very bad from the staff there. I applied for the NON LIABILITY LETTER and they made to visit the bank more than 3 times for several reasons and its quite feel very bad experience from staff .

Worst customer service ever had in my entire lifetime. Never ever want to come back here.

I think if you set your timing on google that you close at 10:00pm you have to respect that!Ive visited the branch today at 8:45pm and unfortunately the branch manager said we are closed already!!!Im sorry for being your customer!!!

Terrible. Worst services. Even when i try calling the automated messages but no clear option to choose to speak to a representative. Google maps only showing a million atms but no nearby branches. This is the worst bank i have ever had in my life and i regret terribly

Bring your mattress and a blanket because it will take you forever to do a simple thing in this bank. Just avoid it.

I am DIB client for more than a decade. This is not DIB standard of service quality. I came here several times as branch is nearby but never received satisfactory services. Process is not smooth, no follow up, and even mistreatment happens unfortunately. I tried another branch to apply for the same service not fulfilled smoothly here after several visits, the other branch could process in one visit. When different branches vary in service quality, this disparity does not stem from DIB centrally, rather must be originated from branch management. Hope DIB consider some improvement in this branch.

No stars would be generous! Absolutely hurrendous

Worst branch ever and lazy staff. They made me visit 5 times for just account opening saying various silly reasons which only applicable to this branch . They njy chatting with each other but dont care for customer. Gone for other branch done in one time

Experienced a rude call from the CSR. Customer request pending for 1month.

They do not even deserve 1 star i had to wait for more than 2 hrs this is reallly reallly bad customer service

The worst service ever, I approached the desk to open account at 10:10 am until now still on process.. Its 11:35 am now, there is a very slowly agent called Ataa Alrahman he is not qualified and not polite also, really disappointed and especially this guy felt me bad

Very rude and lazy people are there they dont respond in good way having very bad experience for my liability... my humble request for u guys please dont go there for liability letter you wont get on time and will have to waste your time for sure

Poor service and very rude staff

Worst service ever....when we enter inside the branch the staff looked us like we did any crime by visiting them...i will never recommend anyone to visit this branch.

Convenient place, near by metro station Difc. Quick customer service.

SALAMI am very disappointed in the DIB SHK ZAYED BRANCH. They do not ever pick up their calls, delay all work and cause you a lot of stress.I hope some higher official can solve this problem.

Been there about 5 times back and forth to open an account.They keep taking me back everytime with a different reason as to why i cant open.Quite disappointed!!!

Very bad customer service...try to hire change people in This branch...Best customer Friendly Branch is Deira..

Worst customer service ever..not deserves even one star..not recommended this branch

Needs a full restructure from employees to system. Its sad

Going with my dad. Great

Towan is kowin

Its a best bank 🌞🌞

I Totally Agreed with below all Reviews one of the poor service ever I have seen the point is they just Transfer branch in same Mall to Another place it’s new and every second day their ATM and deposite Machine not working I really don’t understand how they want and excepting more businesses in this kind too poor Management and service!!!!!!!!

Unbelievably slow service! Only 1 counter is working.

Branch is not functioning properly and location has been changed..it is shifted to china court ...

Worst branch ever, especially staff name ( Ms. MERA ), very bad attitude and behavior, she has information deficit in the field of work, i have to look for another bank which is respect the customer.

Very bad customer service...try to hire more people in your branches...

Customer service is horrible.. they would sit idle rather than work.. u may keep waiting for hours

The worst bank in the UAE , the employees have no idea about their job ,and less skilled , just waste of money

Called more than 10 times and no one can assist me... very poor customer service

They never pick up their calls

Good branch with decent staff!

Charger bank. Very slow staff

Very bad experience about timiming,system hanging and salary certificate

Worst service........😫

Extremely slow service...

Very good service

Nice inside mall

Powar full

High standard bank

Fast and good service

Ok

Processing is very sloe

Worse service ever ..

The worst service ever

Worst service ever

Bad experience

Parking is bit problem

Good

Great

Excellent serviceQuickly prepare a debit card

The worst bank. I would not advise someone to open an account with them

Great place

Nani