Did not get assisted to sort my ticket change issues, until I had to go through Kenya Airways in Kenya. Very special thanks to Mrs. Naima of Kenya Airways Mombasa for her invaluable assistance.

Very nice people and service except the accountant didnt want to give me the receipt after payment and had to demand for it, Also one kenyan lady serving was not friendly, so three star for the Ethiopian lady serving she was very nice and friendly.

We had a good and a bad experience with them. Bad because they cancel our flight 3 days before departure and they did not seem to care a lot. Good, because at the end we were luck and we found Zubin, great profesional, he did his best and gave us a solution to our problem so so could finally fly on time. Thanks lot Zubin!! Really appreciate your help =)

Great service.I always find staff from Africa to super kind and friendly.I had an issue with my Kenya vouchers that were given to me due to flight cancellations during the covid scare.They sorted it out very well and went to extra lengths to assist my family and I.Thanks to all the staff at Kenya Airways in dubai.

Liliana very helpful and ticketing and reservation well worth the visit

My apr 3 flight got canceled no ones said anything they woke up and left....i dnt knw what next....do we get a refund or rebook? I need answers.

The customer care is so so poor. The team doesnt look interested in you when you get there nor ready to give important info. Very poor service

Best quality service

I love how they attend to thr clients

The worst service you can ever get from an airline. The phones are never picked up and even when put through to an agent the attitude is from another level. The only benefit from this airline is the baggage allowance.

I have been sending these guys emails for a year to reschedule my ticket and they keep on forwarding tona department whichbnever responds to emails.When you call, you will be on call waiting until the call drops.I then decided to visit the office peronally and arrived at 6pm on the dot and the staff pretended no to see me through the glass windows.The cleaner then just waved, we have closed.Such 🚮

Kenya Airways ticket to Mombasa 1665 dirhams + 58 kg

They keep distance as per covid regulation s but there Services are expensive like reschedule traveling date you must pay 300drm not fair.

Dear KQ:I Want to seize this opportunity to thank you for your professionalism and customer oriented services. My special Thanks goes to M/s LIlian customer service agent at KQ office in Dubai. She has been so helpful to me and others, especially as a B2B client she helped to reschedule all my tickets that were cancelled due to covid-19. she deserves an accolade. Thank You LILI. ❤️🙏✈️

I came to UAE with Kenya airways and am going back after 3 years with same airline. It shows that i like their services

Attending Softly

Great customer handling service. I had a return ticket and had to postpone to an open day of my choice. I was greatly helped in just a minute. Thank u.

It took me only a few minutes to explain my issue to the agent and she sent a msg to Kenya Airways Office in Nairobi requesting the change I needed due to flight cancellation. Although I am still waiting for a reply from the agent via email but I hope it will be done.

Keep disconnecting. Useless online chat and even worse phone center

Poor Services at all time

Good customer services I liked it

Excellent

Fantastic

Good service and ideal location

Poor and worst customer care and relation.

Good and fast pave service offered even with their airlines are very clean

They served me in less than 3 mnts so I can recommend anyone. Their staff are multilingual too.

What the point of that contact number posted here!? You will spend all your mobile balance listening to a rabot!!

.🤝Finally received a 😌callback from dubai staff called,Jude she handled my ticket information very well and baggage infor....am truly satisfied for Kenya airways service 💝💝

Ive had good services here before but last time was very timid. Maybe they were just having a bad day, I travelled to Cameroon, my luggage was left behind, I waited another day to collect my luggage and got no apology. Was a bad experience.

Very friendly and accomodating staff

I dont know how I forgot to share how badly I was treated with a sick person at the airport months ago by one Asian lady in the office upstairs.My sick friend was traveling back to Kenya, I showed her a doctors letter signed, just requesting for a wheelchair to escort my friend to the plane since it was a long walk. I think she was having a bad day or tired because it was midnight. She canceled the flight with no mercy was arrogant rude and had a very bad altitude towards us. She gave us wrong information on top of everything, that we were not going to pay any money to rebook the flight the next day. She went ahead and asked us to leave the office even without giving enough information on what to do. Confused, we stayed at the airport for few hours but my friend was sick so we had to book any nearing hotel for him to rest. The next day we went to Kenya airways office AL Fahidi with a KQ letter filled and signed by Aster hospital doctor, the Kenyan ladies were so helpful but we were asked for 750 aed to rebook, opposite to what the boss lady from the airport had told us.She is the manager I understand but my sick friend was a customer,Instead of offering good customer service, pain, regret and struggle was inflicted on us. Everytime I see any advert about KQ, i remember the incident and promise myself never to use it or let any of my friends do.Painful experience.

Always amazing staff,and so friendly and pocket friendly and the language allowance is very good

I keep calling and they keep hang up, service doesnt exist

Why do we have this number here if nobody ever pickup😡😡😡😡😡😡😡 am extremely disappointed I have to drive all the way to alfahidi to make a simple inquiry because nobody ever answers the landline provide?Up your game guys this is Dubai this is not acceptable. Or better off remove this number here. ‭(04) 516 9000‬ nkt. I spend 10 mnts of my time listening to a robot hoping to be put through only to be cut off.

Services are ok.but need updating their new location which is near al fahidi metro station.

My airline my pride ,an African airline that give competitively African feel and the hospitality of the African is expressed here and to too up the flavour ooh the airline with the best pilots who are concern with time , and competent in speed work ,keep flying high KQ

I went there for an enquiry and I have to say that the staff were extremely helpful with a nice friendly smile.

Bad experience very bad customer service bad everything

Reliable and Trustworthy

I love itGreat feeling of being homePride of Africa indeed

Pride of Africa..best services

Quality service. Professional staff

Kenya Airways Dubai moved to a new location in Bur Dubai next to Al Fahdi metro station ,Al Rais Centre

Good service

Book that ticket,cheap😋

Great service

Contacting them from 1 hr but no response ,I just wants know at what time they going to close today ...

Greay service!

Easy to locate

No one ever picks their landline number! Ever!

Good and fast service

Awesome staff!

Good service from staff

Good customer service

Best African airline

Very bad customer service

Good

Nice place to be

Polite staff but services might delay

Not helpful at all,Never pick their landlines

Nice new location

Presentable

Correct

Travelling abroad is done here

Nice friendly staff

Just ok

Africas no 1 airline

Poor customer service

Great

Excellent customer service

Splendid services

Ok

Good service

Hospitable

Excellent service

Very professional staff.

Not helpful at all

Good directions

Delay

Friendly reception

Friendly staff

Bad

His service is a little cloudy at the moment because of the Covid-19 good today at least I found satisfaction there even as I think they are not well enough organized

Heartwarming welcome

Fast service.Good staff

Not bad

A well organized maple

Excellent

Excellent