Professional staff from the gate keepers to the travel officers, and the cabin crew. Slightly more expensive than Saudi airways, Kenya airways and emirates but better punctuality in terms of flight departure times. My only recommendation would be to treat the ethiopian travellers que system as the rest of the international travellers so as to reduce the que time since it happens to be the largest que line in the airport.

Was a disaster had to pay for a almost a gresh ticket aftwr been told that first time change is free.

Slow service. They dont answer any calls as well. Too much waiting time.

We are an international company and always travel Africa. We use to book Ethiopian Airlines. When the sales team is back they will share to me there horrible experienced in this Airlines.Just today our Sales Director landed from Africa for a 4 days business trip also experienced how horrible it is!Airlines seat smells awful plus the passenger who doesnt have a discipline, doesnt have a respect to them co passengers, seats anywhere they wants to seat, scratch them head, blew them nose - and awful smell - no hygiene. Doesnt wait for the plane to fully land they will just stand take them luggage while the plane is still running and the airline crew just screaming sit-down!!!Airlines should and must imposed a rules and regulations for this! The crew should have a proper training on how to deal this kind of passengers were mostly women are a lot more worst than men!

Took twice a flight with Ethiopian airlines and both times the flight was more than 4 hours delayed. In addition, both times the airline managed to lose my luggage and there is no compensation or help from the Call center whatsoever - never will fly again with Ethiopian and I do not recommend it at all

I am Mr. Joe Diggs Washington, from Liberia Live Ajman 1 Tower/ tower 10/ floor 9/flat 107 ive an emergency and need to adjust my flat time from Sept. 7,2021 to Aug 15,2021. Please updates me with the details

Very bas serviceI went to do booking for a flight.Then one of the staff told me to do booking through the ethiopiqn airlines application and to cone back to him..After i downloaded the application and did the reservation then my cue was to another staff who told me that it ia not allowd to enter Johannesburg with Ethiopian airlines if you dont have approval of south Africa embassy ...And that they cannot allow me to travel with them .... BUT he told me all of this after i had already booked the ticket through the application... which totally unacceptable of such good airlines.. then he said we can do refund for you but 370 AED will be deducted ??????!!!!!!I am asking such reputable airlines why all the staffs dont have the same informations???

Worst experience, I was having a connecting flight via Addis Ababa, since the number of passenger were less then 200 they decided not to fly A350 (which was allocated) and made us all wait for more then 9 hours to arrange a smaller aircraft.

Better than expected…poor luggage 🧳 handling service…literally Shattered my brief case

Very bad call center they will never take ur call

I have called numerous times to no avail.

Was very helpful. I am satisfied with the service which has been provided to me.Thanks once again

A lot of thanks for mr jamal, he really very helpful and professional. Services are very good.

Good Airlines although there is still some issue which needs to be worked upon and that is luggage always get lost and there is no even compensation to victims.

Woow the most awesome airline in Africa. Staff is the best. Always give you the best flights and no bumpy landing.

SPECIAL the lady in office is a professional patient ever we can meet in officeRespect for LADY

Phone is always busy. It takes a lot for time before someone answer your queries.

One of the worst stuff I dialed with !!!No systemNo respect specially the lady!!

Very bad attitude from their staffs in call center. I havent seen any airline call center staff cutting off the phone on my face. They are not helpful at all and my guests faced problems at Entebbe and the counter staff caused my guests loose their flights.I never recommend ethiopian airlines.

Allowed me to board a flight without a PCR test, which I didn’t know was required (required due to connecting flight, same airline) I was then denied boarding my next flight. Female solo traveller stuck in Ethiopia at 2am in the morning. Suitcase was mot taken off the plane. No one has responded to emails

Worst call center ever on earth waiting for an agent to pick up your call for 10 mins and I have not yet traveled i am thinking of canceling my flight and book Emirates how will africa develop

Wondeful

Excellent customer service

They need to improve the service

Its alittle bit expensive but the services are good

Cancelation of tickets reduce price otherwise everything ok

Very bad call center service..

Very friendly staff

The place is okay social distance is practiced by the workers they are not friendly actually his rude,when i was asking him the questions so that i can i understand he didnt give me full information was very disappointed

It was borring

Lost one bag and staff were extremely helpful in finding it.

Its good a staff is very supportive and co-operative.

Good service

Good service

5Star- Booking & talking with tele agent.Hmmm i am first time flier with Ethiopian Airline (ET) frm Dxb-Addis-Dublin-Toronto. In few hours is the flight & i have read all reviews and prepared for worst. ....... will update the rest of the journey.

Ethiopian Airlines is my fav

They offer cheaper tickets with big luggage kilos .....

Very well organise and Team work Mrs.Tshay was very supportive good knwaglable.

My ofes

Sometimes short of staff, so to get service someone must have to stay till staff taking lunch and coming back 🤔

Nice airline buf last time 2 of my bags where broken for reasons I dont know

Ok

Nice friendly staff

Nice Airlines. Good staff ,

Service awesome fly with them to Dubai,china and the service was great no discremination... I will fly with them anytime anyday

The worst experience with flyingI booked from Dubai on Ethiopian Airlines and contacted the airport office in Dubai and confirmed that I had a paid hotel because the transit was over. 7 hoursWhen I went to the airport they denied that and the plane delayed an hourIn transit, I sat at the airport for 11 hours and there is no hotel and no one is helpingThey said I can fill a complaint

4 stars for sure specially the A 350 between Dxb and Add

Just Awesome

Good service

Worsen airline in the world.should close in india as soon as possible because totally non copration from staff side.

Very civil staff, except an unpleasant experience I had with one of the male staff (customer ticket staff) when I had to get my flight from Deira City Centre at Dubai.

The best Airlines in Africa

Good service.

Worst airline always looking for ways to get extra money....ripping off your customers when theyve paid for the tickets already is totally wrong 👎👎👎

Excellent customer service

The best Airline

Delaying in service

Nice customer service

Good service and best price

The service is smart and very professional.

The best and comfortable Airline in the world

Nice area

Very good&Very nice.Ethiopisn Airlines

Perfect

I have booking confirmed and cancelled by the poor system and suffer for two month to follow up with office and emails. bad service and poor system.

Can it be possible 4me to use my return ticket in next one year

When u can book and change date of your flight ticket..

It ok

Good customer service

Excellent service

Nice

Good

My office

Nice

Very good service

Ethiopian Agency in Dubai

Excellent!

Good

Excellent customer service

Great service

Good

Staffs are very friendly

African airline

Boset

Cooperative

Good

Nice pic Ethiopia Airlines

Very good

They got friendly staff

Are Ethiopian airlines offices open on Saturdays?

Exceptional service

Good services

Its good

Bcc

Africas pride

Connect Africa

Ads abeba

Fare care

An office of the airlines

Dubai office for Ethiopian Airlines