Poor customer service ever. My items just got lost. The delivery guy just left the item at door step without informing me. He didnt even ring the door bell nor did inform me by call saying the delivery as been made and you can find it at your door step.Be aware who ever is sending item by these Aramex courier. They are arrogant and not at all professionals. I contacted the customer support and he was saying we send you and saying the delivery item is left at your door step. When asked he explains my door colour and even wall colour but this smart guy didnt bother to ring the door bell. Just left it and send SMS.I advise all to rethink many time as your item might not get delivered rightly to you.

Worst customer service.Worst customer support.Worst staff.Worst System.Total disappointments with the services and staff. Doesntnt treat customers or shipment seriously at all. I was misguided by customer call executives due to which my urgent shipment got delayed for 2 days.Even after consistently requesting to expedite on my shipments, dozens of customer call executives had the same copy paste reply without even trying a bit to prioritize my shipment.The complain system is not effective at all. Nobody is interested to support the customer or even care for customers.Will never use this company again in my life....Total disappointment....(((

I received a message requesting delivery info, I added all required info on whatsapp. However, I received a call couple of hours later, I was asked to receive the package neither to the location I shared nor at the time I selected!! And they said if you want it urgent you may receive it at the office!!Is this the right way to satisfy customers?Reading most of reviews here I was shocked how such brand global name with soooo many BAD reviews still running!!

Few days back. I had a bad experience with this courier service where my package was lost for good and the funny part is Aramex customer service is blaming me for not checking the whats kept outside my door.I was working like any other residents in UAE. My family was still there back at home. I saw a message saying my package has been kept outside my apartment door. The message was received around 9am and I saw this message during my lunch time only. There was no missed call or anything. I called back home to see if my family had received it for me and what suprised me was that the delivery agent didnt even notify by ringing the doorbell nor did he call me on my mobile. He just kept the package and left.I called and been following up with the Aramex team and still now they are saying its their company policy to leave the package at door step and notify the customer by message. They dont ring the door bell nor do they call the customer informing them regarding the delivery of package. Funny thing Amazon,noon and even talabat delivery guys do all these and a well reputed courier firm is not doing it.I wonder are they delivering some illegal things by going this much secrecy? Anyway I saw a similar review here so thought I would also share my experience with all you. Bad experience and bad customer service. Would have 0 stars and I suggest all to not send anything using this courier service.

One of the worst services ever.1. Closed at 10:30 PM when they were supposed to close at 11pm2. No one picks up the call3. Schedule for delivery option only on Whatsapp, what if you dont have Whatsapp?4. Team member promised home delivery but next day representative said there is no update in the system.My father is 62. He does not deserve to be treated like this. Customer service is a myth here.

We had an urgent shipment from China to Sharjah for our customer and the shipment was sent to Aramex facility in China and it was scheduled to be delivered by 15th of September 2021 in Sharjah, U.A.E and today being 18th of September 2021, I have still not received my shipment which was supposed to be given to my customer on an urgent request. Very poor service and highly not recommended if anyone is planning to use Aramex for urgent and fast shipment delivery.

I suppose to receive a shipment from Abu Dhabi to sharjah on Thursday as the call center and the agent promised me, And based on that promised i arrange my day.But unfortunately I recived a call from the driver on sunday morning after 4 days on the same day of my flight so I had to travalled without my shipment.That is my experience with one of the largest cargo company.Even when I complain on counter no one had care about my case.It will be my last time to send any a shipment by aramex.

Fast & good service... Protocols for sanetizing their packages are properly done which is highly needed in this time of pandemic...

The delivering time is till 6 pm only. They dont deliver after 6 pm and friday also not working. If u are not available at home before 6 pm, they ask you to visit their shop for collecting the shipments.

I am rating Aramex service in general not this specific location. So in order to get an envelope from Abu Dhabi to Dubai it toke them 7 days!!! The funny part is this, it reached dubai around 2 Am on Tuesday but they didnt deliver or even notify thr client to pick it up till Saturday afternoon.... This is by far the worst service ever. If you try to contact customer support they are living in a different planet. Avoid at any cost, really I do not think that they can survive in the current environment. I am not talking about international courier companies, I am referring to small local companies. They will take all the business from Aramex. I will not mention the shop and ship service at they are struggling big time as well. Once it was good but not anymore. So please leave them (Aramex) alone and let them rest in peace. Important comment; unfortunately I can not make a review with zero ratings as the application doesnt allow that, however giving the one star is far better than what they really deserve.

No responds for customer complaint. I didnt not receive my Shipment, but I received a SMS that your Shipment delivered at door step. I register through telephone and online al so. But there is no responds from Aramex and no one contact me regarding my complaint

Very good service and all staff are supportive .Good experience over all .

Before this service was much better! Past 3 months the service is horrible! 2 times they were checking the address and promised that the delivery will be “tomorrow” every time I call , they even didn’t know that I was calling past few days regarding the shipment. Always promise that the office will call me back and they don’t call back , as they want me to sit all day and wait for their call 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Worst courier company.Parcel deliveries takes forever to reach customers. Parcel is in transit since 5 days from Fujairah to sharjah as if Fujairah is in USA. ONCE UPON A TIME it used to be good & trusted courier company known for on time deliveries.

Your delivery totally not good. we are getting message the delivery on the way but the delivery not come. then they told the card send to bank. your customer care also not give proper reply. so i am not happy with Aramex..

Better location, and ample car parking. The e tire process of receiving and sending the shipments is quite quick

Amaram service is worst now. I am waiting for my shipment for more than the week. Every time i call them no response and if i will track my shipment it say transit. They never make call and never give you proper response.

In general.aramex has very bad service.very slow.no I instant answer.courier service too bad. At the end.you will go to thier branch to pick up your shipments

*Do not have call center to talk to their staff.*Delaying shipment delivery.*They send SMS Promising to call but no one is calling

Very nice 👍. I went today sharjah branch i send gargo to Saudi Arabia very fast for send items. Thanks for all staff specialty kabayan girl 👧 its very good speaking with the customer

Good and prompt services. No queue and waiting time. Working upto 11 pm except weekend

Spacious space available for shipment and courier services from Aramex with ample parking spaces available for customers.

Good and satisfying service , Nice experience with their costumer care representative

The service is fast I love to go there for my urgent works. Get it done in a few minutes.

Unprofessional, get my package from home then I cancel it after 10 min , I called them they said they will deliver it at 5 and then after calling them 10 times minimum they deliver it after 15 days , it appears that they send it to the location and bring it back wher the call center is convincing me that it is here , just wasted my time and money

Helpful staff and very tidy within the procedure of handling customer and handing them theyre shipments.

Unprofessional courier.Courier didn’t make any calls and leave parcel under my door without my permission. Its not the first time i have bad experience with Aramex.Customer service not replying to calls, very long delivery time. Not recommended.Pls. improve your service.

You cant talk to any human being when you call them, you can not call back the rider because he calls you from a landline number.. no proper communication. Worst

Got Good service, but always check your address in the slip

Very rude your delivery man, very poor service!!!we didnt receive the package because he took it again!!!!!!i havent got his name,,

There is no customer service number, just a robotic system where you cant find solution for your inquiries. Negative rating.

Their driver called and said he will call me when he reaches my house, as if I have to wait all day for his majesty. Bad service

Before your service its bitter and your Driver cant wait 2 minutes and i Cant contact you

Fast , convenient and friendly service . Keep it up 🙏🏽👍

Dear Aramex,HOW RESPONSIBLE YOU ARE????I received a package (30974543913) from my bank via Aramex . The documents which was attached to the package are highly confidential and so important to me. FORTUNATELY YOUR DELIVERY  GUYS ARE SO AWARE OF IT  they just throw it somewhere ouside to my apartment. No phone calls no messages regarding the delivery. Luckily i got the package with some serious wear and tear. Am drafting an official complaint to my bank regarding this. AND ILL NOT RECOMMEND ARAMEX TO ANYONE AFTER THIS WONDERFUL SERVICE YOU HAVE PROVIDED. Am praying for all other packages you are dealing with hoping that it will reach the RIGHT PERSON . Am so happy to give you this very poor service credit. Thanks for worsening my day.

I have been waiting for my package to be delivered since 24/10/2020. Call Center is as good as dead, noone picks up AT ALL, not even a single time.You guys failed horribly.Either fix your problems or shutdown the business, that is my advice to you.To all customers like myself, there are many other better options.

Convenient place to pick-up your package. Free parking and not crowded

Worst service ever! I am giving one star because of following reasons1. Customer service is not in capacity of taking right details from me for my delivery, complete negligence to attention of details2. Package pickup or delivery guys are extremely worst. Communication is lacked and always in hurry as if they have to board a space shuttle to reach HQ Aramex on moon.

There was considerable delay in courier service of my ATM cards. An email to address the delay was not even responded back with appropriate response. Despite several calls to identify the problem. I requested pick up from sharjah branch and again it was delivered until I called again and then it was delivered.Very bad customer service. They should shut down the company. I was unable to withdraw funds from my account for approx 1 weeks

I dont know why everyone putting bad reviews. They were amazing to me, all customer service reps I spoke to were kind and understanding. And they even allow me to pick up the item earlier than their system said.

This outlet is closed permanently and moved to main building opposite to KM trading abu shagara

One word super fast.Availed pickup option too much easy.

Convenient location..plenty of parkings...free coffee for customers..

Extremely poor service. pathetic customer service.Been over 1 month my shipment is lost and they said we didnt collect it from you. liars.

Poor Delivery and extremely late deliveries. When the pandemic reached they have lost it! Which showed their bad management. Extremely hard to get to a customer service representative on phone. I get automated responce, which frustrates me! Extremely unprofessional, and thinking to go to another delivery company and never coming back to Aramex.

Best courier service company in the market, newly open br in shj industrial area. Having ample parking and minimal waiting time in receiving your consignment.

I send an order on april 7 2020 they said it will take a week but now until now our client not receive anything and our client was getting upset already. because it was taking too long to be deliver. this is not good service and our company will get trouble because of your bad system.. it should be no star or no rate because for what happen.

Service seems to be improving, comparing to previous experience . The Service attitude is simply not matching to the standards the organisations maintaining in this region.

Completely unsatisfied. Cant contact to branch or service agent.

Staff service is ok ok not so good

There is no way you can speak to a person, instead of the BOTMy shipment is taking decades to be delivere to meThe services Aramex has is patheticI didnt expect thisYou will never get your package on timeI prefer you guys not to use aramex services

Big place & helpful staff

Worst experience. Just one additional word was mentioned on address in parcel from bank and it took 15 days and finally I had to self collect from bank. Even though I showed them my name on emirates id and passport, they didnt believe its me

I have been a customer of Aramex Shop n Ship since its started. Unfortunately every order I made during the last 4 months either been delayed by a minimum of 3 weeks, or never even found. That wasnt only the US Shop n Ship S but Spain, Uk and Newzealand as well. You have just lost a loyal customer.

I ordered sth and they were responsible to deliver it ,the courier called ,he didn’t take my address properly so instead of delivering the shipment in few days it took few weeks now!!I was expecting someone else to talk but instead it’s is pushed to a month difference until I receive the order!!How convenient is that!!!!

The worst courier service I deal with, more than 5 times they called me asking about location but no one come, they send you whatsapp messages also same issue no one come, after 2 weeks they deliver the shipment which is local not from outside, even you shout with them no difference. Disaster

Really bad service no professional lisum in dealing or providing any services

Although the service at delivery centre was not bad yet I am not at all satisfied with ARAMEX.I hate their call centres operators attitude and delivery system. That was the reason I opted to collect it from their outlet.

The Worst !! Customer service representatives dont answer the phone calls. Besides i spent a lot of phone credits just for waiting since their phone is starting with 600 and calls are pretty expensive. Dont recommend at all.

𝙏𝙝𝙚𝙮 𝙖𝙧𝙚 𝙜𝙤𝙤𝙙 𝙨𝙚𝙧𝙫𝙞𝙘𝙚

Fast, friendly, and helpful service. Gooi!

Terrible service. Slow. Unprofessional. No updates.I was supossed to receive an order Thursday. I didnt get any update and had to call myself. Then I set it for Saturday, it didnt come. Then Sunday, it didnt come. Then Monday. I called and they said a mistake from our side the package has been left at the warehouse and did not get sent for delivery.Customer service is terrible. They say they will get back to you but nothing happens.What is this? Its been nearly a week and I havent recieved my package!

I always pick up my shop and ship parcels from this branch and the staff are very accommodating (you just have to be polite). I have never seen this place with more than 3 customers at a time, so the wait time to pick up my goods is less than 5 minutes.

Very fast service in RECEIVE counter. Less than 1 minute.

Good for normal consumption, people whos looking faraway from expensive items

If I could be able to give no start trust me I would. You are the worst ever ever rather close your doors for good if you cannot deliver please yohhh yoohhh no no no second time now same deal. You complain on your site no response you call they ask you to come pick up yourself I mean what kind of delivery service does that. Guys close close you no longer in business you running on your own time you simply dont care about your customers either you get new management and employee or close kalas

Gave this 5 stars to those employees in front desk

Unprofessional services, Customer Care, and bad Management.Shop&Ship Department is another disappointment. Let alone the way they are handling their customers through the ongoing Crisis is Subpar.

Delivery person claimed he came near my house, but he never called or no sms or note left for delivery attempt.means he never came , when i checked office for collection they told wait for sms to know the status. i wasleft in the dark , my repeated request finally they called driver,or they willreturn it telling multiple attempts failed... very bad service

Aramex is the worst courier service i have experienced. For local delivery took more than a week and so far not received. Customer care hotline no one answering call & support services no one responding Email.Its not worth for a 🌟.Since a week the same message showing as status.Very very poor in service. Doesnt matter paya bit more to professional couriers to serve in prompt.At last no idea where is the courier and when it will deliver.

Rude & liar delivery boy,what is purpose courier , deliver the things at your place but this guy called me security not allowing me inside can u come to the gate, actually its more than 1km to the gate the I reached the gate check with security , he told me he didnt ask anything to us, see the behavior to the costumer.I was trying to register complaint through phone they just check complaint with me and put the call on waiting and disconnected.See the standard of the Aramax- not unlimited delivery it unlimited lieschoose other company for better service

Better quality service

The worst customer service ever. Its been two weeks since im waiting for my shipment and i still have not received it. And the call center people are all playing.... no one knows anything about what they are saying or doing.

This is the 4th day I am calling for my package to be delivered and there is no delivery.. Everyday I call scheduling for my delivery and everyday they say tomorrow..Very bad management, very poor services and I hate their attitude..I call and hold for 10 to15 minutues to get and answer.If you cant deliver in time dont take more business...If you have too much loads then dont accept more..Why do you take more business if you cant deliver..Evryday I hear too many many deliveries then dont accept anymore if your not able to keep your word..Such a disappointment

Very slow service and cannot give you correct or definite information when are they going to deliver the shipment. I have called their customer service hotline for three days straight and every time I called they will keep updating your delivery address and delivery schedule. Aramex 3 years ago is great, when you get notified that you have a shipment, the next day its on your doorstep. Now you have to get hysterical over the phone for them to deliver your item which you already paid in the first place. I will not use Aramex service again next time.

Sharjah Aramex outlet is big and good staff

Its bad experience.not professional on timing on treating the inquiriy from the customers.Four times I was following with them to send courier to pick up some documents but nothing done and When I call them It seems like they dont care.Bad customer service.Really I dont recommend for Aramex.

The worst customer experience I have had with aramex.. the delivery person treating like I owe him money . He doent want to do the delivery on the time I asked for . He wants to do the delivery when he has time . He postponed my delivery saying I dint give him change for 20 aed . . I really dont understand .. I never thought this is how aramex works . Truly disappointed .

Not so good service

Staff think all customers visiting doesnt read messages properly. Totally disorganized.

My shipment is arrived since morning in sharjah warehouse as per the tracking and I have asked them due to urgency I will collect it from office personally but getting same answer wait for SMS and very rude customer service representative.Very Bad attitude and service from such a big courier company.

If I could I would give them -10 (10 below zero!!!!) I would....I ordered my documents to be delivered from Sharjah to Abu Dhabi on Thursday. I was informed they will come and pick up between 15:00 and 19:00 and deliver it on Saturday. I stayed at home not to miss them. At 19:00 I had to phone the company to ask where my pick up guy was. The operator told me that she can not contact the driver. I have to wait and my documents will be collected later. I was also informed that the call center will close at 20:00 so after that I will have no way of contacting them. I was getting angry and asking what I was suppose to do???? It was no way to get another company now. They asked me to call back in half an hour. So I did and I was asking for the drivers number, unfortunately they can not give me however they could not contact the drives as he was not picking up and they could not contact the operation center either. Now getting very angry as it was super close to 20:00 and no any news on my pick up. Who will compensate me for this? Why havent the company phoned me to inform me of the delay? Why do I have to get frustrated and angry and ending up chasing for a service what I actually have to pay for???? Few minutes after 20:00, still on the phone with them, the call center lady gave me the drivers number.... Wow big surprise... I asked the lady who will compensate me for all this and she told me she will put a request in !!!! We put the phone down, I phoned the driver who immediately picked it up and he new immediately where he had to go ( he sounded like he was sitting at home watching TV but that might not be true as my anger might had clouded my better judgment). He promised to pick up 15 minutes. Half an hour later I phone and he is saying 10 minutes he will be there. Now we are approaching 21:00. Eventually he came and picked up, forgot to bring an envelope even though I have requested one. He told me that he only received this pick up request an hour ago, when I was questioning about his lateness. Finally my document was on its way... The company promised a Saturday delivery. Today is Sunday I phoned them to check on my delivery. I was told that they will definitely delivery it today. And I am getting angry once more as the promised delivery time was Saturday.... Not Sunday... When I mentioned that the lady actually asked me if I wanted delivery tomorrow.... I will phone later on to check if they delivered it at all.... And I placed a complaint however I dont think they will do anything about as I complained on Thursday already and so far nobody contacted me to say sorry and nobody actually followed up nor made sure that my package will be delivered on the promised date... I started to wonder why these companies have call centers and customer service as they are not working properly at all...Would I recommend the company to anybody... Nope, not at all... Stay away....

Very bad service and unreliable. Sent parcel which have court notice using aramex. And upon checking tracking online it says its delievered to the receiver. Where as no delivery man came to the receiver. Seems like delivery boy misplaces my parcel and lied to the company he has deleivered. !

Not good service, I have one shipment, they have delivered it to someone else with different address

If i can give zero star i would. They never fail my expectation that the service is going to be worse than each time. They never fail me knowing that it is the worst service in all over uae. Always delayed and always rude cuser care people in retail stores. And also customer care people over the phone they give you false dreams. And false info. And worst everything

PLEASE DO NOT USE THIS COMPANY!One of the WORST companies I have ever used!They confirm a delivery date, the item never gets delivered on that date.They tell you its out for delivery on the day you schedule but it never arrives.If you call more than once in a day the operators give you a different answer every time you call and non of them have a clue whats happening!And this has been the same situation more than twice and now I have given up on Aramex!100% useless!

As iam businessman i used them more than 99 times. Lost my shipment many times. Every time backage received non usable to resale.Thanks Allah i found alternative shipping method faster and respect our valued items.

Very Shit Service, They wrote attempted delivery but customers not avaliable, and they never did attempted, and i try to reschdule they didnt come and then i try to collect , my item was not avaliable, still 10 days and they put me in hold and disconnect after

Very good and fast service

Not crowded, fast service, reasonable rates

Got my parcel same time

I love these place for my car

20days and still no package. I call everyday and nobody call back or deliver. Worst of the worst😡 confused set of people. Anytime I want to order online I ask what courier they use, when they say aramex I don’t even order again or be specfic to use other courier. frustration is their name. How can I remove my 1star

Hello good evening.. I am waiting for some shipment from aramex but on the day that they said the shipment is out for delivery..I didnt receive any call call but i got the message that they werent able to contact me in which i didnt get a call from the courier.. how come my phone is always open and never put off my mobile.

All my stuff buying from here. Not satisfied with there insurance for the product.it should be improved.it took so long to get the items back. And customer have to contact with them and to the insurance company for follow up.

+971 6 5550606 : This is the contact number...Get your tracking number ready and they will help you!Extraordinary whats app message service!

Very bad experience.. After communicating clear instructions to how the delivery should take place, they end up doing what its convenient for them .. Ive reschedule the delivery time and date and it was confirmed and yet Ive waisted all my day waiting for them delivery which never reached !!! Not sure what excuse they will come up with this time?! Waiting for them to call .

Convenient location but dont go on traffic rush hours as its at busy location and parking will not be available. Fast service, less waiting time and free coffee available.

Since last Saturday I am waiting for my shipmentToday is 19/12/2019 till now no one call meAramex is not a professional organization companyThey keep telling me to stay in some one will deliver shipmentPlease any one know where to file complain against aramex

I have called this branch every day for the past 2 weeks looking for my delivery. Everyday they say it will be delivered tomorrow and it never turns up. I am being constantly lied to by them and still do not have my package!!