Helpful staff but crowded place with limited seats and one ticket number appointment screen. Confined space with many loud speaking personnel creating confusion for hearing and conducting business in comfortable and professional manner. Needs upgrade space and facilities.

Do you know that the average time waiting for your agents to answer the phone is 10 minutes plus ?After waiting 17 minutes 20 seconds your agent answered my call and instead of an apology he was rude that i complained about the waiting time, I asked a question about UAE nationals and he suggested that I check with UAE embassy IN UAE or consulate in UAE and they will answer the question !I don’t think that the same country have a consulate or embassy ! He put me on hold to double check with another department after 5 other minutes on hold he said he doesn’t have any information and I should check with ministry of interior !I wonder if this is the correct customer service Air Arabia wish to provide because as far as I know you are among the best airline it’s a shame that your agents aren’t well trained to handle an inquiry call !

Relatively good, the customer expects something a little better.

Very disappointed with this airline and staffs are awful even the call center doesn’t have any knowledge. Worst experience not once but 3 times in row so fed up with them 🛑

4 counters but 2 persons available only and there is big rush of people and no place to sit. Waiting time is too much after getting token.

You have to wait on token basis for ur turn and it appeared to be great to avoid any rush, moreover the services where also awsome

Its one of the good service Air Arabia Sales Shop in sharjah its located in good place and more parking slots in that area.

Very busy place and great hopatality by staff os cosmo travels

Not that customer friendly and very unprofessional. Dont have proper information on travel requirements during pandemic from India

Visited to find a solution for an air ticket credit note issue. Well attended and solved.

Small space, but they give quick service

My first experience with Air Arabia sales shop, overall it was positive, the only thing you should consider is the timing, so better to be mentally ready, may be you will wait half hours, staff was cooperative.

Very good building

Friendly staff & Amazing customer service

Very busy, could have added more service staff

Service is good but always crowded

Certain branches in Sharjah especially khansaheb building and Safeer Mall is temporarily closed and people have to come near Jubail bus station for their booking. In the google map it shows that the office is open until 10 pm which is wrong and no service will be given in these centres. Also prior baggage check is not taking due to pandemic COVID -19Suggest to reach rolla branch at the earliest to avoid last minute que...

One of the worst air line in the world! High prices for low coster, very bas service and costumer support! They can cancel their flight and never give money back!!! They give absolutely useless vouchers for one year! They are stealing money from the costumers!!! Never use them!

WENT TO PAY THE AMOUNT FOR A TICKET I BOOKED , ( LOCATION NEAR THE SAUDI MOSK THAT AIR ARABIA OFFICE ) , the female staff ( she was a malayali i think , but was speaking english ) who was serving me , i was happy with her service , but then one another customer came to ask her something , her way of talking was not at all good .also another fe-male staff 1 seat away from me , also i think is a malayali , her way of speaking with the customer i felt was not good at all , was speaking with a lot of pride and had a very disturbing tone the way she spoke .....

Very Good service provided. Well done

Good spot to get all your travel related solutions

Lowest airfares in the market with good benefits

This office is located in very congested area, difficult get parking

Office is shared with another company and hot and croudy but amazing staff

No one answer the calls very bad service

Worst travel experience, untrained staff, no cooperation whatsoever. They dont pick up phones. Any information on their website is misleading and subject to anyones personal interpretation. Terrible experience I do not recommend at all!

Very slow service arabia is not good airline

Worst customer service, I got 3 months visa for my family first they didnt share insurance after 3 days continuous calling they shared it, to book ticket they are not replying as well , staff was not supporting at all, I will not recommend anyone to go there specially for visa services

Good service, bit crowdy.

Its a sales office for Air tickets.No refund & Cancellation are done here.Staff is trained to respond ,any question related to cancelation& refund to be followed by customer care only .

Good customer service but very long queue Im waiting there also 1 hour

Its a one stop office serving you to your travel needs from ticket booking, visa application, holiday packages related to air Arabia airlines. Staff are polite, well organised, clean and tidy office space, with waiting area in time when there is a rush to book your tickets.

Worst customer service ever dealt with

Good stuff and nice service

Main sale and customer support center ,in sharjah,Good waiting room ,But staff not professional, not much concentration to their job professionaly ,and no professional helping behaviour,

Worst customer care service

Water cooler without cups, employees are talking to each other and the customers are waiting for somebody to talk to them, no resectionist to talk to to see if you shall wait or your request not to be handled here.

Worst airline company in uae ever.....

Well,a normal place to go to buy air ticket.This is a place to buy a ticket when you are traveling with air Arabia, nothing much.

Very good for support. Can get ticket any time on emergency.

Very and very bad....0 zero star

Its not a good experience especially Mubarak center branch,agents must be intertain and clear all policies accordingly, really disrespectful..

Ok to board, tickets modification for air arebia, refund matter all issues will be solved here, very kind staff.

Good for ticketing services

Convinient place to visit for Ok to Board and buying tickets. Staff is professional and customer service oriented

Very approachable people. 👍🏻

Customer service very rude , as we went to modify our ticket due to pandemic, they r behaving like we entered as beggars in their office , first time to step in their office and got life time experience , i am giving 1 star coz of post button doesnt allow without that.

Nice and active sales team. But there is parking issues. No parking available

Once they say something then later on they change in the end you lose your money the staff not equipped with correct information or could be the company itself is thief...

Worst airline and pathetic staff especially transfer staff at Sharjah airport, they dont even know how to speak with customers also they are trained to make customers fool. Dont ever travel on this airline even if its the last in the world.

Worst airline of all time , took my very first flight on feb 26 flight G9627 that faced “a technical problem” while it was actually already on the runway with all the passengers me included , got us all trapped inside for 4 hours till it was resolved and we waited inside the plane not even off it,till they fixed it and arrived extremely late... and now tonight on flight G9621, supposed to fly an hour ago and we are all still at the gate 🤦🏻‍♂️ last time to ever fly with them, avoid by all means

Worst airline ever experienced, the staff at check-in at Sharjah airport made a mess ending in missing the return flight for me and my family on my birthday.Once they acknowledged their mistake in holding us for 90 minutes, it was too late, so we missed the flight. They didnt care much, got rid of us as per standard procedure, rebooking for a night flight with 10 hours delay and sending us to the so called transit hotel - a standard hotel, they said - which really is a bunch of dungeon cells with no windows and no services at all, our passports kidnapped by hotel staff until check-out.Very upset, nothing of Arabian friendship seen anywhere, just uncompetent airline officers making a poor service to a country which pretends to support its future economy growth on tourism industry.

Very helpful staff little time taking specifically in peak hours.

Air Arabia good flightBook your ticket

Extremely sorry to say. I like Air Arabia but today very disappointed due to thirsty in your office. I sat 4 hours but no water for customers.

You will get better prices than online booking for flights.

Better customer service as compare to July & August month which was worse.

No doubt that this is low cost flight.but I was disappointed during my first and last journey with air arabia.I was flying from Gizan saudi arabia to Kathmandu nepal via air arabia and my transit point was at sharjha airport.I have been checked in from Gizan airport and went to Sharjha airport inorder to get connecting flight to Kathmandu. After waiting about 7 hrs at airport while my flight departure time came I went towards Mentioned gate by airport authorities because I had already boarding pass from Gizan airport for next flight. I had one hand bag with me I was moving towards get for final security check suddenly few air arabia staffs having manual weight machine where they are stopping the passengers ang taking weight of their hand baggage . they stopped me at same place and took weight of my handbag which shows about 13 kg, while allowed hand baggage is 10. then they ask me to pay additional charge for extra 3 kg which cost about 100 SAR but I strongly refused to pay because I had brought 3kg sweets from duty free.after many discussion they told me to remove excess 3 kg things from my bag but I refused too finally they allowed me to go without payung extra ccharges. But I was standing for a while at same place then I found that the air arabia staff is collecting money from passengers and keeping on his pocket without issuing any invoice. They just attached one Tag on the bag . My question is No doubt that air arabia mention the permitted weight of handbaggage but is this right place to take weight of hand baggage of passengers? Is this a professional way of getting charges of excess baggage? is that amount reach to airarabia company or that will be personal properties of tgose staffs?during my returning flight after one month the flight departured 30 min late from Kathmandu due to traffic flow at there which is normally occaring there. after reaching sharha airport its about 1:30 pm and my connecting flight to Gizan was at 1:45 which was missed. Then we went to transfer section we(there were another 4 persons with me) were informed that next flight will be after 24 hrs. After few request they provide us one vouture for a lunch then we went to dedicated restaurant located near sharjha dutyfree. After standing about 5 min at restaurant counter we got packed meal(biryani) which was not fresh. Then we went again to the Transfer section and they given us one vouture for hotel. We went to the transit hotel located inside Sharjha airport. Hotel staff shows one room which was not looks as hotel room from any angle. Air arabia provided us a hall where 4o nos of beds on one hall as i uploaded on pictures, no properly house keeping done.Not organizeed. I spend about 20 hrs on that hall and fly back. to gizan. 😈

Best Budget Airline available the flight mostly operated on Airbus 320 types have loads of leg room which makes ones journey really comfortable not to mention I have never been delayed.

Great services. 👍🏽

Nice sales shop and good co operative staff generous behavior

Helpful staff. If you wanna purchase ticket or need information.

The worst ever service.. I have tried calling you for more than 20 times and no one is answering, someone is taking and putting it back . You guys are making people crazy , so bad service - this is what the reason why you guys are growing like Emirates and Etihad..

Timings sucks - how can a person who works 8-6 can reach to their office as they close by 6.

Very good and quick response.

Sales and service by dedicated personnel

Worst customer service I have ever seen, maximum stuff are busy with phone and they have no time to talk to you.

Air arabia is the sharjah official airline, its operated on sharjah airport. Very cheap fare offer by air arabia on different routes.

All solution for economy class

Pathetic that I can say. You have to wait too much to get info

Superb.... Fast and friendly service

Ruhama was excellent

Its main branch for air Arabia airlines booking tickets and oky to bord stamp.

Worst airline

Beautiful countergirls are ready to setve u with cute smiles

For booking ticket and good service

Waiting time is too muchTooooo much peopleLess stuff

Crowds all the time

Its good for low cost airplane ticket but the free bags weight is limited

Staff are good but place is congested

Good service

Only two counter and shop is very crowded

Good Service

Polite staff..

Cooperative staff but rates ara quite high as compared to online purchasing.

Very good team work and good service

Quick servise without long waiting

Closed 8.55 pm they refused to do visa message for passengers.

Good atmosphere. Nice staffs, good performance and behaviour.

Good customerservice.

Front desk staff was very helpful. Car parking is difficult.

Air Arabia provides visiting visa in addition to the ticket 🎫 👍🏻

Helpful

Good service

Representatives behavior isnt satisfied

Its really nice place for reservations

Good customer service

Ok good

The place is nice and you can find there car parking

Bad customer service