Seems like a scam. Pre ordered on 29 June 2021 and received confirmation. Arrived at DXB KitMyTrip on 3 July and gave my ID and confirmation number. They took all my info again as if I never registered online. This took 10 minutes. Then they told me the system was down and it could take up to 3 hours. I could not wait at the airport for three hours. I gave them my credit card details and my email address. Was told I would get a refund within 3 days and an email confirmation. 6 days later and I received nothing. This is either a scam or they just assume I will forget about it.

One stop for all your Internet questions!! Amazing service very helpful staff- highly recommend and a special thanks to the Manager Mohammed Saif he was very kind and addressing.Nade

Highly recommend to buy sim card it supports 5G

Both Ruzzele & Jennifer are very good sales & service providers. They explained the package to me in detail and given excellent service to me as a Du customer.

Great service from jaguar, mariecris

As a tourist it is very handy when you have internet everywhere in Dubai and don‘t need to change your local Sim on your Phone. Bookmywifi was very good. The Device was not to big to put in the pockets and the Speed of the Internet was also very good. No problem with connection between Phone and Router. Everything worked fine.Thank you to Ruzzele and Mariecris for their very good sale and service. They helped me a lot and very also very friendly.

Superb service and excellent prices for online access. You can get a portable hotspot or a Du prepaid card at reasonable prices. Thanks to Jacqueline for her friendliness and for offering excellent options.

Amazing Service available in Dubai 😊 Highly recommend for People visiting Dubai for business/Leisure, Staff are very kind and helpful assisting for everything you ask for regarding local travel and more info asyou are new to the country, thanks for my very first experience to start, I remember the guy name Ali at the Booth who was available late hours, wish to expect this kind of service everywhere around the world . Kudos to team and service for making life easy when you travel long flight and someone Receive you with a smile helping you to get a local sim card and get it installed on your phone which starts working right away.Will visit next time .

Thanks a ton! Mr.Jauhar and Mr. Nedaf are extremely helpful here. They got us the best rentals for then mobile phone. Really thanks a lot.

An excellent option for internet access on Dubai. Staff are very helpful and will not let you leave until everything is tested and working. Always available on WhatsApp for help. Easy drop off at DXB departures by check in counter 5. Will definitely use again

Never ever buy BookMyWifi device or sim card from anywhere because once they sell you the device they will not bother, that internet is working or not.. they spoil my trip.. better do international roaming or buy local sim card of that country..

This is in reference to expereience at terminal 3 in Dubai international. The staff demeanor and attitude is below any known standards to me. They collected charge for services not rendered. A faulty non-functioning device from getgo. Found out when I was miles away in Abu Dhabi and they were not able to resolve the issue remotely. They did not replace the device or issue a refund. Ended up resolving the matter via port authorities and my bank. We ended up using our international phone roaming data. This business along with their online affiliate kkday function, to put it simply, as thugs. beware of inflated score by pseudo-local reviews.

The best place for all ur time when u visit Dubai! Perfect tranied staff! Worth buying telecommunication card and Dubai adventures packages or Dubai Sight seeing packages from them! They are providing very reasonable price and they respond 100% thru customer service whenever you needed their support. Perfect for everyone. Cheers

Highly recommend this place before your trip in UAE. The staff (Iqbal) was very patient and ensured my settings were correct before I left.

One stop for Internet and Voice over calls.On my recent visit to Dubai I was looking for a Sim card chip to buy I was approached by Ali and his friend Arsalaan, they helped me activating a sim card chip with dailing minutes and internet package which was so helpful for my 4days stay in Dubai.Highly recommended service for people visiting Dubai.Very Humble at service.Bookmywifi shop Dubai airport .merci de mavoir aidé et je vous souhaite plus daffaire, bravo

We enjoyed online shopping, quick service at the airport, competitive prices, more cellular data and call minutes, and promos on local Dubai attractions up to DH100. No one in UAE as of today beats this offer.

Provided good service with a mobile wifi device complete with charger, a pouch and an app to check balance data. Even responded to Whatsapp technical help when encountering problems with Du (telco provider).

Ruzzele and Mariecris gave me excellent services when I encountered with technical problems. They acted quickly and resolved the difficulties in a very professional and polite manner. I have no hesitation to recommend them to anyone who visites Dubai.

I was looking for a local mobile chip and I was welcomed by staff name Ali from india he was actually kind and explained me all the available package and also suggested me accordingly as I was only for one week in Dubai, staff installed chip in mobile too, it took 10 min time. Greatservice 👍 . Highly recommend for people traveling Dubai . Location Available at Arrival place near currency exchange .Cheers.

Awesome service by bookmywifi team!! Arsalan in terminal 1 helped me with another free SIM card for hubby and recharge. Had a great customer service from him. Would recommend everyone to visit book my WiFi for best deals . Looking forward to visiting again.

Great service and super nice people, especially Ruzzele, Najeeb and Mariecris. Must need for tourist coming to Dubai

Their value is really good and the dive itself runs for a long time and even when 4 people connected it wasn’t slow.As for the service, it’s so welcoming and helpful that you will be amazed.

Awesome service bookmywifi team!!They not only helped me with data pack bundle at reasonable cost they also provided us with tickets for Dubai Legoland at the best price. Looking forward to visiting you again.

I must say I was a bit worried booking with these guys after reading the reviews,but was ok for me.Pickup was easy,service was fast,the guys were friendly.All in all.Worked for me

I took du sim and connection on arrival in dxb terminal 1 but they did cheating by recharging with 50AED instead of 75 AED which I took and paid. Even they took passport and visa after 1st day getting messages about documents saying invalid and connection is disconnected.. Its complete waste and dont take it from bookmywifi.

The best sim card service in all Dubaï, i just be upgraded for free .. najeeb was very professionnel and good welcoming.... 5 stars deserved

Thumbs down - would not recommend, and would definitely go to another provider for better customer service. Applaud by the lack of customer service.

Really friendly staff they explained everything in detail & helped us give get connected to the wifi device . They also sell SIM cards

Terrible customer service - aparently if you dont have the app to track your usage then too bad you dont know how much data you have used. Furthermore my device was never reset so I never had any idea how much data had been used in the first place. In addition I had used the so called customer service hotline to get an update on data however never received a response even though I had follwed up on multiple occasions. Absolutely shocking service would not recommend and would definitely use another provider.

Mr Iqbal excellent service help a lot thanks & i will visit again

Iqubal was very helpful, and even arranged for 3GB of bonus data to be added to my plan. (I went with the sim card option, not standalone WiFi device)I wish the process was a bit faster and more streamlined though, and I wish I would be made aware of the option to use eSim instead of the physical sim (It took me couple days to realize that I could switch to eSim in the app).

Dealt with Arsalan very good service

Although having reserved and payed online, we had to queue for more than 30 minutes just to pick up the sim at a desk that was manned by just one person. Consider the other providers that are better staffed.

Wonderful to stay connected everywhere in Dubai, even in the middle of the desert !A huge thanks to Iqbal whose been very kind and with an high service level !Bookmywifi staff call me few hours after getting the portable wifi : they were worried about a connection issue due to technical problem. They send me a link on the local Virgin account and asked me to change a password to move to another IP adress to be sure to not have any connection issues. However, I got some issues with my mail box and were not able to open the link and at the end change the password... Iqbal (BookmyWifi staff member) came personnaly to our hotel to change the account (I was unable to fix the link issue in my mailbox) and definitively resolve the problem. During this change and since Ive took the portable wifi, Ive not had any connection issues ! So thanks once again for the service and profesionalism to make sure that well be satisfied !At the end this was a very go decision to take this portable wifi, wifi in malls are not stable enough and the connection quality with portable is is very good everywhere weve been ! Weve even been able to watch wifi during long transportations ; )When Ill go again in Dubai (cause Ill !), Ill rent again my portable wifi !

Perfect Service for sim cards no need to stand in long line with family after you travel 5-6 hours on plane, Staff boy Ali helped me to activate sim and put in my phone it took 10min perfect work, you can pay by credit card.Visit this shop for sim card .recommander le service pour carte sim, profiter de Dubaï. à votre santé

Very Nice and helpful service at airport itself, I was there for transit 24hrs, I needed sim card for local maps and for some calls for local radio taxis, I choose 750MB it was enough, a staff Ali assisted me activating sim card and help to install to my phone also gudied with local trains and sight seeing like Burj khalifa building etc. Will visit again. Recommend for tourists in Dubai .

Good service and reasonable prices!

I really liked the way I was explained on how to connect with my wifi as I am not tech savvy by Arsalan. Please hire some more people like him.

Iqbal and Jacky... the most awesome of awesome customer service... WOW!

I took a prepaid sim for my vacation in Dubai Airport and it stopped working after a day due to an ID issue. I had to spend time by visiting the DU store and resubmitting the documents but still it didnt get activated. A complete waste of my money.

The worst service customer ever. They dont want to refund my cash deposit.

Very helpful staff

Great Iqbal

Complete fraudster