Indeed, due to the pandemic this industry faced a lot of setbacks and as a result could not provide adequate service immediately. However, that is perfectly understandable. Having said that, I must profusely thank Sandeep and team from Cleartrip for having kept in touch with me throughout and regularly providing me with updates. I have finally received the refund. Thank you. It wasnt the most ideal situation, but thank you for maintaining your professionalism.

Clear Trip ID # 200307582918. Kindly update me regarding my refund. I was in touch with the customer service last June 14, 2021 and they said I have to wait for 45 days to get an update/to get the refund. I called today and I was told to wait 2-4 hours for a call back. I was told the same thing a couple of times but no one called.UPDATE: 23-09-2021Clear Trip ID # 200307582918. I received the refund today. Thank you clear trip!

The experience with Clear Trip and Oman Airways has been a NIGHTMARE. After my flight got cancelled due to COVID travel restrictions in December 2020, it has taken 1.5 years to get a refund. I made nonstop calls and they all said the refund can only be processed after a year. In December of 2021 I finally called them that it had been a year, they kept saying they are waiting for the airline. Yesterday (September 2021 - TWENTY ONE MONTHS) after my flight got cancelled, I finally got my refund.My refund was 33 AED from 1100 AED How that’s even possible?Worse experience ever.Trip ID 191219215488)

Off late Clear Trip has become more responsive & professional in their approach, than earlier. I got my claim settled recently on taking up with them.. I will again use the services of Clear Trip in the near future..

Great customer support and quick solutions. Easy to deal with.

One of the worst experience i ever had in life. I have been calling at 048754545 but no response and wrote a mail..but its says to call back to that number.Still waiting for my refund against trip ID :​200206941120.

They are the worst! NEVER BOOK WITH THEM!I have cancelled my flight on 11th July 2021 and till date the refund is not processed by them even after multiple follow ups. Every time they will give a different statement and will never follow up from their end.While cancelling my booking, they were so adamant for charging the cancellation fee but even after charging me with cancellation fee they failed to refund me the remaining amount till now.On 08.09.21 they sent me an email stating that my refund is authorized by the airline(Over the phone the guy said it will be processed next week but didnt mentioned that thing in email) and when i called them today they said the airline has yet not authorized it, so now all those who read it can imagine what kind of service they provide and is it worth booking through them.I will honestly suggest to directly book with airlines because if you cancel your flight clear trip will always give the excuse that Airline has kept the refund on hold while the irony is we booked and paid to clear trip and not the airline and its their basic responsibility to get the refund done with-in due time.Trip ID is :- 210626935030

ClearTrip are sneaking when there is refund issues. They claim that trying to call you .. and amazingly they ask you to call their Indian call center +91. And in middle of conversation it shuts down the phone.. Since July am struggling to get my refund.. and there is no easy direct way to call any supervisors.. the one on Facebook is the one who reply on emails .. !

Worst company in the world, zero customer service, never fulfilled their promises, never refund my money always ask wait 10 days and 15 days.I have filed a complaint against Cleartrip.

It was good but the only problem is when the flight is rescheduled so I wanted refund but they still took some charge which is waste of money. If I would have booked directly with the airline I would have got 100% refund. Update: Flexi changes are not refunded

Waiting for the refund since 3 months . 2 bookings were cancelled and more then 1000 USD pending with them to refund back.Pathetic service.Better to buy directly from the airlines.

Trip ID 200106157442.Cleartrip has completed refunding my transaction after further follow-up on their part. I appreciate that this is finally resolved.Thank you.

I have been waiting for a refund more than 6months and Cleartrip has the audacity to give the same reason again and again instead of resolving it... and additionally they say something else on calls while email records say otherwise... trip ID : 200212257588

I know i will not get any response here also coz these cheaters will only reply to the positive reviews... I have a horrible experience with clear trip team. There is no way whatsoever to reach their customer support team. No call no chat nothing. Nada zilch zero. This has to be the worst customer service in this kind of business. They will literally lie to you saying we tried to reach u but you did not answer when they clearly never tried to call u. I really really really want if i could take some legal action against this lying company for cheating people and not giving any accurate info.

Cleartrip I D ~210806834172Im in hotel right now and they said my booking is not registered. Im trying to call the line and said I can only follow up via app. When I go to app they said I can complain only by calling. I dont know what to do right now. I fully paid the paymentWhat do ????

Can you please update my refund.. I’ve been told that you will get back to me within 15 days.. it’s already a month and until now I haven’t receive any update! Base on the review I read a lot of negative regarding your refund it’s taking time! Arrange it asap.! Trip ID 210501163320Trip ID 210501163320

Dear all do not book from them only go through the airline website only they will attract you by giving some 100 DHS cash back offer at they end you will lose all your money because airlines will tell you they dont have any relationship with themEven they dont have a customer careoffice in Dubai we cant approach direct only some land line number in that they will give you false promise I lost 3500 DHS with them since 2 yrs its with them

Dear all do not book from them only go through the airline website only they will attract you by giving some 100 DHS cash back offer at they end you will lose all your money because airlines will tell you they dont have any relationship with themEven they dont have a customer careoffice in Dubai we cant approach direct only some land line number in that they will give you false promise I lost 3500 DHS with them since 2 yrs its with them

Dear Cleartrip,Been trying to reach thru email and contact no. to no avail. Would like to check as to what is the status of our hotel booking with Trip ID 210714306490 since the hotel is telling me that booking is not yet received from your end.It is really frustrating that no one is handling my concern.Waiting for a positive response.Thank you.Regards,PaoloUPDATED REVIEW:Dear Cleartrip,I just received a call from the hotel and was so upset with the news that our booking is still not available. I am really annoyed and frustrated since our booking is for tomorrow and still not sorted out. We might miss this booking.Can someone update me please ASAP? The same trip ID 210714306490.Thanks.Regards,Paolo

Refer to below, your team replied that within 48 hours they will reply , however 480 hours over .. no response. An another fake promise .. un professional....Trip ID 191007971754, ticket was book in the month of Oct 19 and it was cancelled on 20th Dec 2020, Unfortunately still I did not got my ( 4 ticket -to way ) refund, every week I am follow up the team through mails and telephone, the representative is singing a same song every time and say that still pending from airline..Most of the time your representative reply was unacceptable and not true, every week giving fake promises...What to do now? I escalated this issue with my PRO they suggested to complaint to Dubai consumer court.Shall I proceed.. some one please advise..

Total Disaster... I have been waiting for a refund since February... and Cleartrip has the audacity to give the same reason again and again instead of resolving it... and additionally they say something else on calls while email records say otherwise... 200122136934

Have been using them for a decade.. Have never faced an hassle until now due to the pandemic. I am sure I am not the only one as a customer who faced such challenges, however the Twitter handle of the agency was very helpful to resolve my issue with 3 hours which I was trying for 10 days by writing emails to the customer support team. Thank you guys, hope you well and safe.. !!

My trip ID is 210727568906, my tickets were voided by Cleartrip for unknown reasons and I still havent received my refund. I follow up daily by emails, calls and Twitter messages and have requested for the swift message but no update as they provide me with a reference number which is incorrect as per by bank. I was told the refund was initiated on 28th July 2021 and still havent received it. My bank says there is no amount that has been sent to my account. Everytime I call Cleartrip, they say provide us with 72 hours and we will call you back, but I am the one running behind them and begging them for my money. Up until now I have no update on why my tickets were voided by Cleartrip and where is my refund, even though I lost money on insurance which I am not getting back because Cleartrip is the one who voided the tickets and insurance is not refundable. Please look into this.

Very poor service. Dont book ticket via them. Im struggling now for getting the refund amount. Very very poor service from customer service.I have booked a flight ticket from cleartrip by paying AED 3,620/-( Trip id: 210731696998, PNR -JP2KYN)). And I re-scheduled my ticket date from 11th Aug to 26th Aug(PNR-MSF3GR). The cost for the res-scheduling fare was less and they give me a confirmation email that Initial re-scheduling refund balance amount (11th Aug) - AED 1468 will be refunded to my account within 5 to 7 days. But still, the amount is not yet credited to my account.After that, I canceled my ticket for the 26th Aug and I got the confirmation from their team that the current cancellation refund amount (20th Aug) - AED 1392 will be credited to my account within 5 to 7 days.  But I received a refund amount of AED 892 only. I raised a complaint to clear the trip (CASE ID: 12934830). But no action has been taken yet. It’s been almost 2 weeks gone I‘m chasing for the refund and they are just simply saying every week that we are checking with Indigo and wait for another 1 more week which is wrong I already got confirmation from Indigo that they had already paid the refund amount.  Cleartrip is playing with the customer without taking action.Total amount to be refunded: AED 2860/-The amount credited - 892. Balance to be paid( 2860-892): AED 1968/-Refer attached summary sheet photo which will understand how much amount they are fooling customer.

Informed them partial cancellation of ticket. Instead they cancel all passenger ticket. I got partial cancellation confirmation but I checked with airline they informed all passengers ticket cancelled and now last two days cleartrip no response. When we calling customer care they just hold the call and disconnet the call.

This is the worst services ever i have got in my entire life. I have booked ticket on feb2020 (trip id 200203753694 ) and because of covid 19 airline canceled my ticket and when i contact clear trip customer support they told me that you have to wait one year to get the refund back as ticket has to get cancelled from airline.Now its been one year and six month they are holding my money and when i approach them on twitter they are giving my false hopes every time that they are investigating my case.Imagine its been one year and six month how come a company like this can operate in dubai.I am posting their robotic response on twitter for a reference.

THE WORST EVER!!!!! If negative stars exist, this is what I would have given them. I am still waiting for my refund for a long time. It has been a year! They keep dragging things and was not transparent at all. A lot of excuses and did not even communicate with me for updates or anything. One agent says they already refunded the money and was processed successfully, and another one said it was not processed. Who is telling the truth here?! I WILL NEVER BOOK WITH THEM AGAIN! GIVE ME MY MONEY BACK!

I have been trying to get a refund from my cancelled FLIGHTS, since last year but until now I have not received any update from CLEARTRIP! No matter how many emails you send this company, they will not respond. no phone number to call either.

After numerous attempts at calling in and requesting the remaining refund that is owed me to I receive false emails indicating my additional refund has been paid but is not reflecting, I am told to wait again and again and eventually a call drops in my face. This is the worst ever experience with a booking agent. Taking my money for their personal gains. If an airline cancels a flight then airline charges shouldn’t be applicable as the airline refunds them the full amount which is then owed to me less processing fees and convenience fees. Yet, I am charged additional amounts. I have been waiting for 3 weeks for my money Cleartrip admits to owing me and their excuse is they are waiting for confirmation from the airline.

Any update regarding the below its taking too much time for just to do my refund and its not my faults its your banking issues your service unprofessional and your fake promise and it will be my last ever using your worth service.Trip ID 21070143944Get Outlook for Android

Pathetic customer service. Due to my spice jet flight being rescheduled unbeknown to me, a cancellation request was raised and have been trying to reach both SJ and CT landlines alike since many days.. how could a customer be unacknowledged and ignored all this while is really something baffles me. moving with this legally and will certainly sue you people in the best possible way i can..trip id : 210314251136

My trip ID 20122030866 - Pathetic service. Will never ever again book ticket from clear trip. They make you book tickets for grounded airlines, then reschedule as per their convenience. I had cancelled my ticket on 1st of Feb 2021 and still waiting for my refund. Every time i call their call center they beg for 72 hours, which will never end. they are fraudster.

Awesome place ... Mind-blowing feels

Worst experience , I personally recommend all people dont buy tickets online as when comes to refund of same ticket even if flight got cancelled and customer have no mistake in that ,Believe me there is no one for follow up and make you satisfied that your money is safeSame happened here, I have done booking with clear trip last year before lockdown Believe me until now I didnt receive any refund amount and kept following up with them . I wish I could have visit them in their office and show them how much I have waited and how many times I have called them . My other friend had received his refund already few months back of same airline as he bought ticket from travel agency not online like me

Trip ID: 210525403122 we booked a hotel for tomorrow last week and paid it already until now we dont have reservation on the hotel under my name. Poor customer service! They just transferred and putting me on hold. They just telling me that they call me back within 24hrs for almost 1 week. Hoping that this will be resolved within the day or we need to cancel it!

The procedure of looking for booking is easy and fast, unfortunately the support on the application and website needs some improvement, but the support on Twitter is fast efficient and great.

Trip Id:21063035232Worst then anyone else.These guys are so bad in service that their call agents hung up on you and and two months they didnt even refunded my ticket. when i checked with the air line they didnt even applied the refund and they keep telling me that air line didnt responded yet. its been two months. Please dont book with them.

200131601446.. I got my refund. Thank you clear trip. I got the amount Aed2478 after one & half year. This ticket I book on 2020 march, due to covid pandemic all fights was cancelled. Past Two months I send so many emails regarding this payment & special thanks for oman airways. Really appreciate clear trip team.

I book hotel from cleartrip trip ID 21063016054 and i contacted the hotel regarding the reservations, and I was informed by the hotel that there is no reservation now 4 days no update from customer service

I book ticket (Trip ID 200718286276) for one of my employees on August 2020 and the airline cancel my ticket because of Covid 19 two times and until now I didnt get my money back and they when they answer me they ask me to wait for 90 days and now we are on August 2021 noooo response why???

Can you please tell me what time you start answering calls i want to reschedule my ticket ASAP i dont have time only tomorrowAnd please give me the number that is responsible about rescheduling trips

We booked 2 tickets on same day, same route, same airline and cancelled together. my friend got AED549 (trip ID 200902791326), but I received only AED 17(trip id 200902791380) as refund. How it possible?. I contacted many times and last they told they can refund the amount within 7 days, more than two months I waited to fulfil the promise from Cleartrip. Nothing happened. What can I do for my money?

Trip ID 190919949528I have been waiting for my flight refund for almost more one year. They always asking for 48 to 72 hours to check with the financial team and they will call me back...zZZ...no calls back at all. stopped replying to my emails.They owe me over 10000 AED. Do not use Cleartrip. They steal your money.As you can see on photos my trip ID was there but Cleartrip asked for it. Looks like they didn’t take it seriously or they have nothing to say

Trip 200216544078Ticket changed without notification. No response from cleartrip ever after repeated follow up for 10 days. Every time the team.says they will call back in 24 hours however no one calls back. Very poor support .I am going to raise consumer complaint in DED for providing fraudulent tickets and cheating consumers.After 10 days of follow up for rebooking tickets the pathetic response below from cleartrip is the same stupid questions. Please look into the 100 mails I have sent and calls I have made requesting for rebooking on different dates since cleartrip provided me bogus tickets for 6th August 2021. !!!!

May be some people have bad experience with cleartrip but for me, Im enjoying being associated with them...... my refund request initiated immediately and got the refund in 5 working days. Thanks for prompt response and good service.

Story continues, seriously again I repeat you don’t understand what you write just copy paste and NO ZERO courtesy to call customer to even understand.I still stand by my point , you gave me same ARN number stating you refunded to my original credit card on April 2021 and then I proved to you that I had already informed you that the subject credit card was closed by the bank in October 2020 so how can you refund into a non existent card . Anyways just to prove you wrong I went to Visa who confirmed Sir no refund is pending with Visa neither with Bank. Then you ask me new bank details on 9th July 2021. After following up on 2nd august you send me an email on 4th claiming same ARN number with refund done on 1st July.Anyone reading this will know your giving me stories . I am not begging for money , it’s my money that you have received from the airline . Give me what I deserve , your not doing me a favor .Thieves is the only word I will associate your company with . You are those who don’t bother to call even once to the customer and sort out the issues . Sending emails with no heads or tails. Making false refund claims , giving same ARN numbers for your supposed refund that you have processed on different dates.If there was a negative rating you would win the Oscars with no competition. Great going guys. It’s now how you mess up but how you get your act together determines where you go.PhD in treating customers should be learnt form you .Trip Id 191230784522Hope your legal team also reads this as I have filed a case against you already with Visastruggling with you since April 20 and then again after waiting one year when the airline refunded you need maybe a decade to resolve this topic .

I booked a flight and received the tickets at 10:56 AM then I got an email stating that payment failed. I had to book another flight. Then I noticed that there are TWO ID TRIPS! Dont book your flights using this website because they dont send emails on a timely manner.UPDATE: Today is the 23rd May and I still havent received my refund.

The worst company I have ever experienced!!! People please be aware of their tricks and lies. I booked a return ticket from Tashkent to Dubai in April with cleartrip and had a horrible customer experience while getting my refund. They first said I would get my refund within 60 days. But even after 100 days I still can not get my refund. Everytime you call them theyll promise you to give a callback within 48 hours and they never call back. They lied to me twice directly on my face. After I proved they were lying the operator said to me that he felt sorry for me and promised to resolve my issue within 48 hours again. But he or anyone else never called me within that promised 48 hours. When I myself called after 3 days another operator said she also feels sorry for me. All they do for you is to promise to call back in 48 hours. And finally after 4 months of continiously following up what they told me was absolutely shocking. They told me that I had to call the Airlines directly to receive my refund. I did not know that this company makes money like that from customers by cheating and lying. Now I will never buy ticket from cleartrip and any other indian companies. People please dont fall victim to these kind of liars. Cleartrip team, I dont need your checking and reverting any more, I have had enough already from your lies. I just want everyone know what kind of experience they might have with cleartrip

Not expecting Poor service by cleartripHotel booking is still not confirm and payment is still not releasedIt is my first n last time will cleartrip and I’ll suggest that don’t use this for any hotel/flight services you guys will suffer and plus there customer service sucks

Thanks to Sabah and Sandeep to initiate the refund amount.very good professional approach from their end.

To get your money back, one needs to be lucky! Refunds are not processed on time and queries for refunds get pushed down till the person is down with exhaustion. Unprofessional - good for booking, bad for refunds. Time for me to switch!My trip id is 210212459500

TRIP ID : 191210735430TRIP ID : 191211803740FINALLY,WE HAVE RECEIVED THE MONEY.THANK YOU SO MUCH.

Im in hotel right now and they said my booking is not registered. Im trying to call the line and said I can only follow up via app. When I go to app they said I can complain only by calling. I dont know what to do right now. I email them but my emails are bouncing back. Im so stress out right now.

I have been waiting for a refund more than 70 days and Cleartrip telling same reason again and again instead of resolving it. every time I call customer care theyll say theyll solve in 48 hours . after 3 or 4 days again call same answer . no one gave proper answer .this better for booking make my trip or other site. this is my worst experience in my life in dubai additionally they say something else on calls while email records say otherwise... trip ID :210401615894ok sir i see your respones . thank you but we not wait for 1 year .i ask your team to my refund in as soon as possible

TRIP 21063030964They took the money and didnt book the ticket and didnt want to return the moneyIt has been almost one month now, they claimed that they didnt take the money on the 30th of June. and send the attached email that the payment was failed, Cleartip confirmed that the bank will refund the money to me in 5 to 7 days as per the attached email . when I checked witht the bank. Bank confirmed that Cleartrip asked for the money on the 3rd of July . And now Cleartip claimed that they didnt take the money which they confirmed in the begining they will refund it to my bank.I keep callin them and I receive only excuse, one time by Neha, Money will be returned to you, another time, we will check and get back to you. third time, Finance will check. different answers with no solutions.I wish someone can take it seriousely and know that he should return the money as its not their money .

Have received full refund for one way flights booked in February 2020 for travel in April 2020 during Covid. It took some time and am waiting for refund of the return flights which is dependent on the Airline. Am happy with the response and service received by Cleartrip.

Need to improve the refund speed for cancelled tickets. Anyways I got a full refund after multiple follow-ups. Thank You

These people first of all dont have any idea what Im looking for For my trip ID, round trip is there.For SpiceJet I already received the refund amount 623 aed on 17 June. Now pending is Emirates airlines for that these Cleartrip customer support is giving me false promises and they are misguiding me from last 3 months. And the many of the staff dont have any knowledge that what Im looking for.They simply tell lie to me many times.Many will say there will be deduction from airline and somebody will say you will receive in 5 to 7 working day.They say that there supervisor initially highlighted the case to finance his name is Ritu Raj he is also a big liar.No professionalism in work 3rd class people and 3rd class CleartripI suggest all people not to use Cleartrip for your future bookings. Trip ID 200210180420

I have been waiting for my flight refund for more than a year. They have stopped replying to my emails and when I call and ask for the manager, they always say he is busy and he will call be back... No calls back... They owe me over 2000aed which is not just a little bit of change in my pocket! Dont use Cleartrip. They steal your money. Trip ID 200108295660

I have raised an issue related to refund, which has been resolve instantly. Really very much responsive. I appreciate the service and also recommend for Cleartrip.

Never get feedback from the agent.. The status of rebooking.. So upset with the service.. My flight cancelled 3x..if you call they will always say grt feedback upto 48hrs but nothing happens..please be professional.

Must say that although it took some time for refund but finally the issues were resolved as the airlines had to refund to Cleartrip. During the whole process Cleartrip support executives response was timely and strictly sober at all times.Thanks Cleartrip !! 😊

It is with great regret I am writing this review to make it known the mishandling of client concerns. I usually use cleartrip platform, to make bookings. but unfortunately, last October 2020, i made an incorrect booking by choosing incorrect outbound flight for Emirates airlines. Having realized the mistake , I called them immediately and cancelled my booking . I was assured my amount would be refunded within 90 days and since then i have been following up repeatedly with no response from their end. Being a frequent traveller, I have completely stopped using cleartrip and have been using other travel agencies to make the bookings which are equally user friendly and more professional and customer oriented.

Horrible experience with cleartrip Trip ID: 210406728448. please do not make any booking with cleartrip. the airline canceled my flight and refunded the full amount but when I got a refund from cleartrip they deducted wallet cashback(which I have never used & expired) insurance charges (flexifly) & convenience fees(customer representative promised me it will be refunded full)

The reason am giving two stars is at least because of the polite way whoever responds to my calls talks to me, I have held talks with about 5 different responders, but the actual fact remains that they have been giving me conflicting response for the refund of trip ID 210501164752. Is been 70 days plus now and nothing yet. Despite the conflicting timings from different responders, I had chosen to take the longest one just so I dont stress myself, but yet the date has long passed with no refund. The first email wrote that I was going to get some charges deducted and refund will be made after 12 days. That came and gone, after calling, another person said it was 60 days from the date of cancelation for the refund to be completed, which I got an email confirming the date of cancelation on the same date I paid and canceled the ticket, that has come and gone, nothing yet. Another individual claimed by the end of this past week, he was going to saught it out and will definitely call me, that has come and gone. Now, I understand you guys at clear Trip has a lot to deal with concerning situation like these because you are the middle men, but these false promises from you guys is alarming and disrespectful. We are humans and not a lot is certain in life, same way something came up for me to cancel my trip, I also know something may happen between you guys and the airlines in getting the refund back on time, the most important thing here is accuracy and proper layout of informations, so your clients know exactly what to expect. So with all being said, i expect whoever in clear Trip that sees this, looks in to my refund case and give me an accurate date to expect the refund, or the next time I call, I want a proper diagnosis of my case and be presented with an accurate date or expected period of days to get it. Thank you and hope you clear out this situation ASAP. The longest date you guys gave me from the date of cancelation had long expired.

I’m waiting 6 months for my refund till now they don’t have any update for me and costumer service always reply they will call me back with update but they never do that poor service they don’t know what they are doing .plz don’t book your flights with CleartripTrip ID : 210212453264

Good experience with cleartrip , booking since last ten years and good discount and prompt service , response from customercare representative , recommending for booking flights , hotels through cleartrip.

Very bad companyDear all those you are facing refund problem from UAE pls download Dubai consumer application from play store or app store register a compliant against them through this way we can get some solutionsNo other way to get our money or reschedule

EDIT - after 8 days of original review. Trip ID - 210609608830.So far in these 8 days, only response from them is that we are working on it and we will sort it out ASAP in 24-48 hours. But 8 days is way more than 48 hours. Once i received a call from them, which unfortunately i missed and tried to return as well, but it goes on endless IVR loop. Its only they who can contact them, we cannot contact them in any way.Atleast someone from Cleartrip please TALK TO ME so that i can get some clarity on my issue. If you want, i am ready to Pay you to call me, but atleast need some human intervention here. Not a way to treat your customers, Cleartrip !_____________________________________Hi, I had booked my family stay at Fraser Suites via cleartrip for todays checkin. Unfortunately to my bad luck, the hotel did not.received the Initiation from cleartrip only about my booking. I was at hotel reception for 1 hour with my infant baby and a 7 year old kid. This is unfortunate. Cant contact them on phone or the website. Its a loop where I cannot get any help. This is very unfortunate and spoilt my whole weekend and money also gone. 210609608830 is my trip ID. Hope someone can help from cleartrip to send my booking voucher to the hotel so that i can get refund of my additional booking amount thati paid to the Hotel in addition to the cleartrip voucher.Thanks.

I appreciate the effort and response from CT, full refund credited into my account. Thanks 👍

TRIP ID 200129453990 & 200202701042 TRIP NAME Dubai - Kozhikode return , refund me it was January 2020 almost 1 and half year complete , very bad customer service 🤦You people are playing with my money or what? When I’m calling you people are disconnecting, if I’m sending emails your reply always still we didn’t get update from airline, what is this? You people doesn’t have manners? First respect the customers, my bad luck I booked tickets with cleartrip 🤦 worst company I have ever seen 😡

Trip ID: 201214855112Worst ever experience with clear trip, will suggest not to go with it...My flight was changed by the airline and i got a phone call directly from the airline that as this change in flight is from the airline so you are eligible for fully refund or change the flight dates free of cost and i decided to go for the refund as I was planning to use a different airline. Immediately after the cancellation of tickets i call to clear trip for refund they sad it ill take around 60 days for refund.all most 60 days finish now they are telling airline not replying call after 48 hours still same i am very disappointed from clear trip from now i will stop to buy ticket from them.

Trip ID - 191230784522Cleartrip will be a CLEAR example of how to cheat your customers, falsely claim that refund is done after 14 months of waiting and STILL strangely not TRUST YOUR CUSTOMER who has given all documented proof that NO i repeat NO REFUND has reached me.i understood COVID is a tough situation but you have received the money back from the airline then why make your customers suffer.Horrible and disgusting !word of mouth will go a long way dear cleartrip management.and none of your promo codes will get customers back,Trip ID - 191230784522

Thanks for the quick response regarding the refund of my flight ticket. The Airlines has refunded the money and all it took for me was an email to Cleartrip for the refund to my account within a weeks time, with no follow-ups.Thanks and regards,Hiran

I strongly recommend you guys please dont use clear trip site for your ticket bookingTrip ID 210222747070As per airlines they told price is partial refundable and deduction charges maximum Rs 4000/-But cleartrip didnt return a single payeeIts very shameful

I booked a flight in august and my flight got cancelled. I ask to change my flight but that also got cancelled. Then I asked for a refund and they said that it will take 2-3 months.They are big scammers

Cleartrip has wide range of options with affordable rates

The customer service of clear trip is of poor quality.I wish to share my experience with the public and request you all not to choose cleartrip to book your tickets.I had booked four tickets of Etihad Airways which got cancelled by the airways due to the pandamic restrictions.The clear trip customer service department misguided me and forced me to utilize the same tickets in future.They even told me that i will have to travel by business class and pay them extra.When I contacted the airways they informed me that I was eligible to get the refund for my tickets because the airlines had returned the money to cleartrip authorities.After this when ever I try contacting the cleartrip customer service they either say that Ihave entered wrong ID or the call gets disconnected.

Really very helpful. I called the customer care for the first time and they resolved my query immediately. It was really very nice experience. Thanks Cleartrip. You made my day

Not recommended “clear trip “ to anyone . Money credited to wallet absolutely looting .. they withdrew money without my consent. Email reply from customer service is like school students trip id 210226844360

Cleartrip- Trip ID 200210170998 I had requested for a refund last 6months ago but unfortunately I till now I didnt get my refund they only cancel the ticket in November its been almost 1year my flight date was June 7 2022 .

Very bad service no we cant reach any support in solving our issue with our booking.no quality with support management..Booking no. : 210806861118

Trip ID 190409485048 - part used from Delhi to Lucknow. Other part of Dehradun to Delhi for Jet Airways was not used due to suspension of all flights of Jet AirwaysMost thirdclass and pathetic in terms of providing service. They will not leave a smallest place to get noticed through Advertisement but when comes for customer service - worst one.Sent several email as well as raised complaints online, through app etc. regarding refund of my money for Jet Airways around 2 years before but never get a single response. I do understand Jet Airways has gone bankrupt but at least Cleartrip should keep updating - either through general notification or otherwise, about whats happening on that front and what is the latest update. Getting absolutely no response is the worst. Besides, in UAE, recently found one contact no. but it is also completely automated regarding new and existing booking status only so you cannot reach out to any customer service agent. Never to go through such agents but rather book tickets online from respective Airline website - almost same price anyway

🚨 Fraudulent alert: Be VERY CAREFUL PEOPLE 🚨• I saw them on Skyscanner on 28th of April 2021.• I bought 2 tickets for approx.1k USD and my credit card got deducted instantly for the full amount.• Next 15 mins I get an email that my tickets were canceled for no apparent reason.• Chasing them ever since then to return my money.If this is NOT SCAMMING, I dont actually know what is it?So called companies such as these Crooks makes me LOSE FAITH to buy anything of high ticket online.

Worst experience. Hotel overbooked and Cleartrip didnt bother to inform us earlier. As per hotel management, information communicated to cleartrip earlier. Drove 2 hours to destination just to get declined.Worst day ever.. and its eid holiday.Trip id: 210511261676

I had booked ticket under trip ID 210324475330 from DXB to CVJ , were my flight was cancelled , I had requested clear trip to return my payment . Till date the clear trip is not responding and when I call the call center they required 24 to 48 hours all the time when I call for payment. The management of clear trip is not providing any response. I have decided not to book any tickets through clear trip . Very bad very badAfter sending the above message, I had received the funds from the clear trip after detention of small amount .

WORST COMPANY AND SERVICE I EVER EXPERIENCEDThere is no competency in their accounting system( eg refund) its been 2 years my flight was cancelled and this cleartrip promised to refund my ticket amount but after following-up numbers of times they are just blaming Jet Air Ways that they have to refund my money.Why??????? As I paid this money to you why jet Air ways is responsible I damn dont care who ever is involved with you ???I need my money from Clear Trip as I paid to you.I need some immediate reply from someone from your end not the lame excuses.Thanks in advance for your prompt reply

TRIP ID:200303422706WORST EVER AGENT!!! NEVER AGAIN...The ticket has been cancelled on June due to Corona outbreak. Ive been chasing for 6 mons now and still the only response I am getting is the electronic email (THE CONCERN TEAM WILL CONTACT YOU 5 TO 7 WORKING DAY)!!!!! but that never happen.The airline already forwarded me all the details of refund from their side but Cleartrip is just insisting that there is no refund amount received from the airline. SO HOW IS THIS POSSIBLE????THIS IS HORRIBLE AGENT!!! I SUGGEST NOT TO BOOK ON THIS AGENT!!!

Got my refund after 6 months of follow ups.But thankfully got it.The social media team helped alot.

Worth ever travel agent on the planet, i think they also cheat people while generating refunds. Its been over a year my flights are cancelled due to covid and still i have not received my refund. Everybody from cleartrip either lying or not sending the right information. i have reported this to dubai consumer rights, let us know if there any gov platform i can use to highlight this in dubai?

Absolutely Terrible !I am giving one star since I can not give 0 stars or negative ratings.I have been a regular customer since last 4 years or probably more. Whilst my previous experiences were alright but I really struggled with my latest transaction. I cancelled one ticket well ahead of time and whilst their website mentions a minimal cancellation charges, these guys deducted more than 60% of my money for cancellation. I have spoken to them over 4-5 times but no clear or proper response. Their representatives confirm that they would call back in 24 hours but it never happens.I have been a very regular customer but moving forward never ever using them. Absolutely pathetic service and frustrating after service response.Trio ID: 201213835106Update: I was once again on line with a customer service representative and I had requested to speak to his superior. The lad forgot to put me on mute and I could literally hear his superior speaking to him and then I was put on mute and later told “Sir all our superiors are busy, we will arrange a call back”.I don’t understand why I need to beg for my own money.

TRIPID: 200201682626 the worst experience i had in dubai with clear trip Zero rating Worst customer service.i booked a flight on last 01 feb 2020 from oman airways on cleartrip and the flight got cancelled by airline since iam waiting for the refund ,today i called customer service they are telling refund not received from air line once received we will refund you , its not a way for professional dealing we are not expecting such issue from a big group like you ie LANDMARK i will never ever use or recommend cleartrip anymore

Dear Cleartrip Management,I have cancelled a trip 5 days before check in and was told by your respective team that I booked a non-refundable booking and hotel is charging 90% of fees.Please advise that your terms and conditions online at time of booking advised that cancellation is via hotel rules. I called the hotel and my booking was cancelled 100% free of charge as they only charge 24hrs or less if cxld.I appreciate if you can withhold your terms and refund my rightful funds on basis that hotel did not even take 1 AED from the cancelled booking.Booking voucher for Hilton Ras Al Khaimah Resort & Spa, Ras Al Khaimah, Ras Al Khaimah (and vicinity), United Arab Emirates -- Trip ID 210520352694

Very badBecause i cancel spice jet ticketBut cleartrip not return back meSo every bad

I would like to take the opportunity to thank Cleartrip for processing my refund. The customer service and representative whom I spoke to was considered and professional. My refund was processed very quickly!! I do sincerely appreciate your effort. Thanks again CleartripRozaan Prince

I would like to inform here about the quick, responsive, professional resolution i received from Cleartrip Twitter support. Would recommend the help provided for my concern by team. Keep going guys. Really appreciable. Thanking youAzhar ullah khan.

I booked a flight for 27th April 2020 (Trip ID 200307585540). The flight was cancelled due to Covid 19 restrictions. Further to which i was only able to cancel the ticket in July 2020 (see attached photo) and request a refund. However the refund request was not registered within the system. I had to request for refund again in Jan 2021.It has been 5 months now, and i am yet to receive the refund. Upon contacting clear-trip customer center, I always get a generic response like the team is reading out from a book of standard defensive lines stating the below We would like to inform you that, we have already send a Refund Application to Airline. Unfortunately, we havent received a reply from Airline yet. Our team is following up with the airline regularly, we will keep you posted as soon as we receive a response.I requested the team to give me a definitive date to when i will get the refund or at least a different response; to my surprise the CC rep just hung up the call.this is the worst experience i have faced with anyone for a refund. its been over a year since the actual flight was cancelled, and yet the refund for the cancelled flight has not been issued.if i had invested the amount somewhere else, i would have been gaining interest for its value. I am thinking of filing a case with the local government consumer forum due to the delay.UPDATE date 13th May 2021 :Received an updated email from cleartrip (screenshot attached). I clearly stated in my previous review that there is no change in the response that is provided. The team has proved me right by providing the same response again in an update to the status request.What do i need to do to get my money back which i worked hard for? File an official case through the Government consumer forum ? Sure. I guess thats the only way to proceed then.UPDATE date 8th August 2021 :still no refund. its been 8 months now since the request has been issued to the airline, but still no refund has been processed !!

Did tourist visa, seamless service, just appky on website. got it done within 24 hours. Highly recommended

Trip ID : 210329552840 and 210329552812 pathetic service.I have been booking my flight tickets through cleartrip only for quite a long time. As I never faced any flight suspension or cancellation, the experience was good but recently my flight was suspended and from there the experience is worst. I didn’t get any updates from cleartrip.I have never ever had a such pathetic experience in my life with any other travel booking companies. It’s been few days, I am trying to login cleartrip app , trying to login through the support and trying to contact call center. Nothing is working. Cleartrip is closed? Kindly provide any contact or link to address my concern

In response to your reply:I emailed you company many times but I never get a satisfying reply.Trip ID:200219703732