I am very happy with the service offered at Al Quoz workshop. The work was perfect, fast and very sufficient. Continuous updates on all steps of work during the service time, service at its best. To be honest, without the assistance and care of MR Muhammad Faheem it wasnt possible to reach this level of perfection (out of my previous experiences). He is very dedicated, honest, caring, and much much more, a true professional. Each visit under his care is above and beyond all expectations. I would recommend this service center highly.Keep it up !!

The experience of being in the Mercedes Benz service center is lovely - the decor is clean and well thought out with small reception kiosks at the entrance and a café-like waiting area complete with Nespresso and table service. Everyone who works there is so helpful. The only downside is the amount of time it takes to meet with an advisor even if you have an appointment.

Used to deal with my other car agency for 10 years and never officially complained about such bad service experience. 3 stars cause they completed the job along with bad experience. It is regretted to see that “Mercedes” dealer is offering such poor customer experience. Long waiting time at the lounge and people have to ask for coffee while waiting otherwise no one cares. The commitments were broken multiple times without even apologizing but trying to push back using silly excuses. Tried to get in touch with their supervisor (never called or showed up for three days, no doubt why!) , sent an official email, they called but still didn’t care to apologies decided to collect my car and just run away from this dealer.

The new facilities are amazing and the service has become a lot faster. Mr. Mohammad Faheem was my point of contact and he did and absolutely professional and prompt job. Overall a great experience and the new premise is amazing.

I just experienced possibly the very best customer service of all time. I am so impressed by Mr. Amir Shahjan attitude, patience, and his quick response toward my concerns regarding the service, also he found a good discount coverage for me at a good price.Thank you so much

The absolute worst service center I have ever dealt with, and I have dealt with many. My car was dropped off in the service center 6 days ago, and I was informed that this service will include nothing more than the regular oil change. It’s been 6 days and the car is still not ready. No one answers their phones and when someone did, they put me on hold for 5 minutes only to hang up on my face. Very very bad customer service. Watch them reply to this review with their generic “please contact us on this email so that we can help you” to give the impression that they will actually do something when they actually wont. Terrible dealer.

The booking experience is terrible. No one answered the phone when calling to book, no one calls you back. Finally managed to find an online booking site (they dont have a link from the main website - had to search through emails). Over 3 weeks for next available appointment.Got to my appointment time, the receptionist is clueless, apparently they booked my car for another day, even though the email I received says its for today.Prices are through the roof, literally more than double compared to other highly competent service centers.The only reason I take my car for service there is because of warranty. The day the warranty expires, will never deal with them again.

Provided very good service. Special thanks to Mr. Rashid as he was very helpful. ~ Avenue Rent A Car LLC

Excellent customer service and follow up, special thanks to the professionalism, knowledge and support of Amir Shahjan who is even working during his weekend to complete the job.Amir and the team of MB had really raised the bar fir after sales service, thanks for everything

Whenever I had any issues with mercedez E240 I always approached Mr Rashed at al qouz branch and never ever I had any complain his service and he always went out of the way and made sure I am completely satisfied with the service .

This could have been a one-star review if Muhammed Fahim, the customer reception Manager did not intervene. My car was assigned to an advisor who was never keen to meet or call me to update me on the status of my car (which was very trivial). The car remained at the workshop for days (dropped on Thursday am and I took it from the workshop on Monday am next week). You can imagine the trouble of running errands without a car and the not-so-keen- advisor is not addressing my attempts to contact him to understand the updates of my car.However, after raising the issue through the customercare email; I have met the manager Muhammed Fahim on Sunday morning; he checked with the workshop the status of the car and give me updates. The job started and finished ON THE SAME DAY, and I was able to pick up the car early next Monday.Gargash must never allow this to happen to their customers. I got an exceptional service when I bought the car and I expected to receive the same afterwards.

One of the worst customer service, dropped of my car for service and not a single call back from the center so I was left in the dark. To make things worse, decided to get a hold of them myself but big mistake. Little did I know to get a hold of them by phone is a nightmare with no reply whatsoever. Tried every department as well in hopes to get transferred to the service center and keep in mind all of this just to find out when my car will be ready but no luck. Please Mercedes live up to the price points of your cars and sort out the service center.

Amazing service from Gargash Mercedes benz alqouz 3Special thanks to Amir shahjan for amazing customer serviceThank you so much for your support and help Amir

Fantastic Infrastructure, declining service qualityYou cannot reach anyone via the phone number in contact even if it rings, endlessly. I got my car recovered for routine A service, 2 weeks later, contact number unreachable, no one has called with update, so i go to visit in person. Turns out my car came in but was forgotten FOR 2 WEEKS !!! Agent there promised i would get my car the next day delivered to me. till now, I am still waiting ..........might i add that even a second contact number given at center is not reachable again, so i probably have to go back a second time.................................

This business has the worst customer service contact and call-center in Dubai. I have had continual problems for weeks, phoning every number listed, (including the service center agent I have used on my previous services), and not once has a call been answered.I have left messages, as requested, and not once has a call been returned.Considering their luxury positioning I would expect a call center that is accessible, and not wait days, holding on to calls for 15 minutes at a time, for someone to answer a call.My emails have not been answered after 12 days, despite reminders.If youre thinking of buying a Mercedes - think again!

Nicely decorated place, well staffed and quick turnaround for scheduled servicing. Look for Mr Raza, he has been my preferred service advisor for the past 8 years; extremely helpful and knowledgeable. Centre has plenty of seating and space to ensure social distancing. Friendly and attentive staff; will make sure everyone has something to drink. Overall a very pleasant experience. Appointments highly recommended

Is this some kind of joke or what ? the customer services in this Mercedes service centre it’s horrible my car has been recovered and dropped off (as far as I know )to Al Quoz.branch over 24hrs ago but I didn’t get any update about my car I’ve been trying to call the centre for past three hours tried all the numbers that I had but nobody is answering the call.This is terrible when I don’t know where is the car and what is wrong with my car.They really need to work on their customer services if they have telephone they should be answering it and not letting people wait on the phone for hours and still don’t get through to anyone.

Singlehandedly, the worst place for repairs and maintenance ever. My car broke down and I was told that they’d call me sometime of midday of next day with the issue and how long it would take, by afternoon there was no call, nothing, next day I went to go ask for myself and they had not even LOOKED at my car. They are slow as slow can be and make the lousiest excuses for their pathetic attempts at being a mechanic. I think I’d rather slap on some duct tape on my radiator and pray rather than have my car spend a week and a half at gargash so they can do a half decent job at repairing it and asking for an arm and a leg as payment. Fraudulent at best

Excellent customer service and satisfaction provided by Mr. Mirza Rashed. I strongly recommend this modern service center for its, customer experience, fair dealing, accessibility, hygiene and cleanliness.

Special thanks so Silesh and Adele at customer serviceProfessional and high standard of care

Went their to bring our car from maintenance, the waiting area is so clean and sanitized and also they offer you hot drinks, when we received our car it was washed and sanitized also✌

I dropped my car off for service and there were no service advisors available (all of them had gone for their vaccination appointments). I was hoping that I would meet a service advisor on my return to pick up the car, however, I was only escorted to the cashier and then was handed over my car keys and greeted goodbye. This is not the customer service I expect from Mercedes.

This is a terrible serviceI wanted a simple spare part for my carU only hear heals of staff walking around to greet and offer coffee or sell Tshirts and perfumes.There is one staff (advisor) to get the spare and he had to stare into a 10inch screen tablet for the customer infront of me.This poor guy has to use a proper computer and proper screen and keyboard.Totally terrible experience; I am sure this camouflage experience is not done by core team.If I want to drink coffee and buy perfume and Tshirts, I will never go to a car dealer.I need a simple spare part for the car, it is very sad when u deviate from ur goal and take ecuatomer xperience away from the real goal.How can this guy work 10 hours on a smal screen and a stool????

At first I had a bad experience with the service , but after I changed my advisor to be with Amir Shahjan i cannot complain he did a great job taking care of my car beside that he is very polite appreciated Amir!

Recently I have visited the Mercedes dealership to check up on my brakes. When I arrived one of the employees approaches me and offers me to sit down while I wait for a customer service employee to help me out, as I wait to sit down I realize that the place Im sitting down is quite elegant, and took care of which set a very relaxing and comfortable atmosphere. A customer employee Riccardo approaches me with open arms willing to help me with the problems as I took to talk to him he provides me with comfort as he said he will take care of my car and I can trust him. Later on, he told me that the car will finish in a day which surely did finish in a day and he kept checking up with me regarding my car. Such kindness from Riccardo and amazing services from the Mercedes dealership.

Good people. Pricey but worth it. Look for a good man by the name Rashid Mirza. Thank you Rashid for a great service.

I received my car from Garg ash Al Qouz passenger car service centre it’s very bad customer service from advisor because once finished maintenance of my car. when I go for receiving car was so dirty. They said here no any car wash facilities

Absolutely shocking service - gave my car on Sunday morning, told I would get it back on Tuesday(which is twice as long as every other service company). Mr Rashid advised me of completion times and delivery times that failed on multiple occasions. I’m sit waiting for my car at 10.30pm on Wednesday night well after many promises with delivery times. 5am start tomorrow. These people are old dubai - promise and fail. We are in the new Dubai. Delivery to time. I don’t want expresso coffees and a 45 minute wait to drop my car off and I don’t want to be mislead on multiple times of drop off times and I shouldn’t need to call multiple times to get a straight answer. If your car is not ready or there is a problem then tell your clients. The car is sold in the next few weeks and I am not returning to this lousy, lousy, lousy outfit

Very bad experience.They ruined my car after the last service they made.They never pick up a call during day.I asked several times to speak to their manager Faheem but he never gives a call back.My car is still there and they still didnt even inspect it!!They dont respect their clients at all. Unprofessional people!!!

Excellent service rendered by Mr RashidWe have been using Mercedes for two decades nowAnd every time Mr Rashid extends his full support and does a good job for the company n customerKeep it up

Amir Shahjan Excellent person to take care of my car did amazing job very polite and respectful I was glad that he took care of my car 😌

Mr Rashid, the Service Manager was extremely polite and professional in his approach. He was courteous and made sure that the vehicle is serviced and returned in record time to ensure, that the car is delivered before the public holidays. Thank you Mr Rashid for your exemplary conduct and professionalism. Eid Mubarak to you and your family.

I brought in my 2010 350 ml Mercedes for repairs. Mister Amir Shahjan was extremely polite and helpful. He provided feedback in a prompt manner. From the minute I entered to the minute I received my car, I was treated with respect which made my experience extremely great. I was given a discount and a free polish service for my car which made my day then. Thank you Mercedes Gargash and thank you Mister Amir Shahjan.

I recently sent my Boss Car in Gargash Service center in Shk Zayed road for Services and some repairs, the transaction and communication with service advisor Amir Shahjan is easy and smooth, he is very polite and very helpful, it makes my work so easy. Thank You Amir

Honestly the friendliest and most helpful service I’ve ever received in Dubai. Mr. Ronald solved all the issues I had with my car in no time. Without hesitation I would always trust the Gargash team to take care of my car. Great job. Thank you

Mr Amir shahjan is veryexcellent advisor and very cooperative person. Happy to contact with him .

Excellent service and very helpful advisors specially Mirza Rashid very professional and efficient

My experience at this Mercedes service center was always very good. I particularly recommend Mirza Rashid who always assisted me in such a professional manner. Mirza Rashid is Very efficient and hard working and always there to help you.

So happy with the excellent service provided by Mr. Ricardo in Al Quoz service center, the new service center is very convenient, they finished my car service in few hours and got my car delivered to my door step. Very friendly, helpful and proffessional team. Ask for Mr. Ricardo he will do his best to make his client satisfied and happy.

Just a fancy building and nothing more. Service is extremely bad.These guys cannot deliver on any promises even a very simple thing like driver availability. They tell me 15 minutes and the driver will be here and I wait 45 minutes but the driver is not there and I end up taking a taxi after 45 minutes of waiting. Even with a small and simple thing like this they break their promise, imagine the level of service with the more complex stuff! I booked an appointment with Call Center for Smart Repair but when I went, the advisor tells me they are extremely busy and will need 4 days for small scratches and that the call center doesn’t know how busy they are. Ridiculous level of service and extremely disappointing.

Worst service center ever. No one answers the phone, my car has been with them for 18 days and everyday they promise that it will be finished with no hope!

The place looks great. But they have sold way more cars than they can accommodate. I waited an hour after my appointment time cause the advisor was held up with another customer.

I had a wonderful experience with Mr. Amir Shahjan. His communication with his clients is 10/10.

Horrible experience, i purchased a brand new car and in less than two months , two issues happened and had to give it for service twice , they didnt show any priorty for the fact its a new car and this should never happen to a brand like mercedes (unless mercedes say buy a new car and spend the first months fixing it) , the service showroom supervisor told me to google the complaints , i emailed them and they said they will investigate within 5 days, its been two weeks and nobody got back to meBe ready for same experience if u thinking about mercedes

Great service from Amir Shahjan. Ask for him.

Horrible service to book, it’s a shame that Mercedes would have poor customer service. Called more than 15 times to have someone answer the phone

Terrible call center, they never answer. Have been trying to book for my car service for 2 days

Terrible service; their customer care doesn’t work... I am trying to schedule my regular car servicing but they never confirm a date, it has been 2 months now!-Thank you for your response and sharing this number. Please why don’t you try calling at this number and see if you can get hold of someone :-)

At 8002369 AL Quoz , I am trying to reach some one on phone since yesterday. No Answer!! please get some one to answer incoming calls.

I just got a mercedes GL as a daily use car and i wasnt familiar with the car options or needs ... in my visit i was pleasantly surprised with the level of welcoming and the swift assistance offered starting from reception, parts and finally the technical person who did an amazing job in clearing a slot in 5 minutes to check my car, attend to my every question and actually give his professional advice on very important dos and donts. Big thanks to (Roony) (the technical person) for a job well done and thanks to (Shabib) from parts for taking the time to help... i am definitely booking the next service of my car there, at least this way i know that my car is in the hands of the best. Really nice genuine people. Thanks guys for a job well done.

The service is super perfect. Thanx ammar i appreciate your profisional works

I have to admit that the service rendered in this Mercedes service center is totally professional and enjoyable service experience whenever I do visit or do my regular car serviceMany thanks for Ricardo excellent attitude , response and real good image for Mercedes Benz brand .Also I do appreciate the Spartan parts section his name Shabeer very nice gentlemen very cooperative and pleasant gives always the right information and take quick action in very friendly wayWell done management and the team much appreciated and will keep the star is my favourite and first choice always 👍😊

Best service I ever got. Good prices and best quality. I recommend Gargash. My G Class was not GCC and still got an amazing service.

Excellent service and overall experience when I took my car for service which was handled by rashid.

Nice modern design. They are way too busy though so expect to stay there for some time.

It took sometime for service booking. I went late 3 hours of my appointment but the supervisor Muhammad Faheem have assisted me in 3 minutes. The service center looks like 5 star hotel. The staff is very professional. Highly recommended.

Do not handover your car to the ones who do not know anything, This service place is very good place but i just wondered what happened to my car. The guy called me that you did not open sunroof for some time and now when we checked it in Service B so it has been broken while were opening. so my question is mercedes quality has been compromised or the person is lying.

It is my first visit to this branch. Honestly, i am really impressed with how the place is built and organized, and how the service has been explained. Special thanks to Mr Raza for giving this experience.

They never answer the call for booking a service appointment..!! Service is pathetic.

The service center is amazing and Recardo is the best guy to meet there ,,he is so helpful and friendly ,, also you will feel so happy when you meet Cashmir to welcome you to the show.All the best ✌️

Spare parts request will take 10 days !!! Beside the price of repairing those suspensions, shock absorbers double price..and it was available in the other German cars workshop

Very poor service, no answer the call, I’m trying full day for booking service my car, but no answer

Not a customer friendly service center. The worst one ever I visited in my life. Sheikh Zayed road branch was the best. All staff were very friendly and helpful. Never expected such attitude from the reception staff and service advisor.

The new service centre is much more upgraded, offers great service and has good Nespresso coffee :) . I have been driving my Mercedes for over 3 years and have been assisted by Razaa every since. He is been very professional, helpful and informative in the service and maintenance of my car. I am always happy to recommend Razaa and Gargash team to my network.

My problem started before visiting this service centre.in 2019 i ordered G class and got it on 26th jan with wrong specs .after correcting the specs and for one week they could not connect to MERCEDES ME APP. and to correct this they gave an appointment after 3 weeks. when i complained they reduced it to 10 days!!!!!!the usual convenient excuse : COVID

I would really like to give a shout out to Mr. Faheem Arshad for his professionalism,kind behavior and great hospitality. The ambience was really soothing and I had a great experience working with him. Keep up the good work Team Gargash and specially Mr.Faheem !

I’m rarely one to put reviews on my experiences with service providers but I am so incredibly thrilled with a recent experience with a particular service Advisor from Gargash that I just had to.I recently took in my car for service and had the pleasure of having Mr. Amir Shahjan as my service advisor. The whole experience from car delivery, to the actual service, and finally receiving the car was absolutely wonderful! Amir was VERY helpful whenever I had any concerns or enquiries about the status of my car, he gave me excellent advise as to what he recommended to be fixed in the car, and he returned the car to me in flawless condition.Honestly, this experience has been by far the BEST I’ve had with Gargash. This experience with Amir reminded me as to why I had chosen to purchase a Mercedes Benz in the first place. I wouldn’t want anyone else to be my service advisor for future appointments. Thank you so much Amir for your professionalism and 7-star service quality. I wish that everyone at Gargash was like Mr. Shahjan!

Mr Mohamad Faheem is an excellent service advisor. Takes care of details in a professional way.

Very very bad. Receptionists only keen on getting us to leave car behind indefinitely. Receptionists has plastic smile with inflexible attitude while impenetrable to logic.Only “advisors” can look at car. Availability of “advisors” is a mystery - could be 1 week, could be a month... indefinite. Absolutely no transparency. It’s a black box. No idea what they are really doing with the car. Completely destroys trust.

I was helped by Rachid, and despite limited open hours in Ramadan month, they did the most they could in a professional way.

I wented late 15 minutes, however thay welcomed me. I like the idea of setting wherever I want and the advisors reach you out. I recommend Mr. John for his supper and clear demonstration for me from A to Z.

Quick service, very courteous staff. The service center design reflects the quality of the service and brand

Mr. Raza is always helpful and provides Great service. Very happy with Mercedes-Benz.

You feel like entering a 5star hotel lobby. Great hospitality staff are amazing.

Overly priced and takes 4 days to complete service that to with incomplete jobs. They just take the car and keep it for days without doing anything. None of the other cars I have owned have had this quality of after sales service. I will never get a Mercedes again because of Gargash.

First 2 years - good service but it clearly seems to have changed (surely not for good). Small warranty work within 3 months of servicing took 10 days! Very disappointed with the overall experience.

I’m totally disappointed with the customer service i received. I have been trying even to call for 2 days to check on my car but no one is even picking up the line. The car was serviced after a year and have been there for 5 days!! Even though its relatively new and in warranty. I have received it with issues that were not there so wonder if checks have been even made!

Very bad client care. They need 16 days to take your car for maintenance! So, you don’t know when you should stop driving to avoid maintenance being overdue. They told me that they moved to a new bigger place hence it takes longer to do maintenance. Seriously!!!Also, I went there to drop the car, they said they can’t take it and will call me for a date to drop it, but they never called.

Great service and very nice service center ... As expected from Mercedes and the Agent gergash

The most professional staff ever in aftersales.I love it.

Difficult to get in touch with them

WORST COMPANY.Most of the products are DUPLICATE PRODUCTS CONFIRMED BY GARGASH MERCEDES-BENZ  STAFF ITSELF,  Mr.VAISHAKH from the warranty department so no need of any other evidence.Still you people prefer this company then its up to your  FAITH.

Professional service is provided by amazing staff

Excellent service

Very disappointed customer services .. long time waiting on the line and no one answer !!!!!

Car was picked up and was never contacted about any added costs after initial feedbackNo feedback untill i drove there 30 hrs later , to get update on my vechicleno call back ... poor service ..

Excellent modern service center

Ricardo Omalin is a five star service adviser. From the beginin the guy is super pro activer and find the right thing to do for my car. This I why I love mercredes and with the new branch in Al quoz it’s so easy to have a service booking.

Five star service centre decorations and reception. I propose supervisors to be more cooperative.

Excellent service , Great hospitality , staff are amazing .

Good place for Mercedes lovers

They are good, fast and professional

The car picked up for service and not even 1 call in 7 days !!!! Sad miserable service for a vaunted brand 👎

Professional Service

Last service was really good and service manager was nice and friendly

One of the worst car dealer in Dubai have no respect for theirs customers like etisalat & du !unfortunately!

Poor service from the service agent

The best service and quality.

Brand, quality and ofcourse luxurious

The latest fully digital Mercedes Benz Service Centre. Conveniently located in Al Quoz.