Dr Laura Horne one of the best family doctors in Dubai! she is so caring, following up by calls herself to provide any additional advices and to update on tests results etc. for me she is going above and beyond even from the first visits! even she ensued that I have received my medicines. not all doctors in Mediclinic with that level! Mediclinic has to focus on the quality and patient experience concept when hiring not only the medical experience of your staff as recently the overall level was below average!Mediclinic have to be proud having Dr Laura and to increase efficient doctors who genuinely cares about their patients!

Awesome clinic awesome staff thanks Dr Emeka and Nurse Jane. Highly recommended 💯

I just went for the COVID-19 PCR test. It was a bit busy, but the whole process (initial waiting, registration, payment and swabbing procedure) took around 15 min.The staff is very efficient and friendly.The PCR costs AED 150 now (it used to be 250).

My experience with Dra. Sheila & Nurse Dennet is really amazing!! I felt very secured and they treated me very well. Will definitely recomment their service to other! Simply the best!! Thank you!!

Worst treat from the woman at the desk service ever. Her manners were horrible, I called the call center of mediclinic before I went ti ask if they did PCR test, and they said it would be possible before 20:00. After waiting 30 mins at 17:30 the staff attending patients refused to take our request for PCR saying it was too late. Misleading info from mediclinic call center and horrible treat from thebstaff and the reception desk.LPMQTPHGP

I had telemedicine consultation with doctor and doctor promised me I will receive the medicine by end of the day and wait for informing me further tests. Paid then no prescription, no email confirmation, no follow up.Tried call them cant get through, emailed them, no reply. Mediclinic sent me SMS survey if I am happy with the experience. Of course not. the customer service called me to ask details and promised me will contact the clinic to give me prescription, at least. Still 2 days later, nothing happened. Feel totally wasted time and energy for this consultation. Apparently they dont care. I will never go to visit this clinic. so many choices in Dubai and so many people need jobs under current situation.

Good customer care but they have to improve on the customer care who attends to the customer care desk phone he/takes time to pick sometimes they dont pick our callsThanks so much

This clinic is in a free fall. It used to be a good efficient and convenient one. I don’t know what happened but this a year almost it is a complete mess. No system , no discipline and surely no management. Very poor even dangerous management of patient with crowded and super slow counters and no basic understanding and crowd management. Will never go back again there. There is more chance of getting sick and catch a virus from the crowd ,than getting cured if you visit during this period with such poor management

Dont answer the phone. Been on hold for twenty minutes and still didnt get through. Too busy? There are lots of people without jobs that would love to help you answer your phones.

Had my 6 years old son for Vaccination and and PCR test there and the nurse doing the job was not trained how to deal with children at all...Both times when she entered the room told us to hold his hand, fit and for PCR test his neck, in a way that my son could hear her and tantrum before starting the job!!

They claim that you can book vaccination appointment via phone...attempted 3 times and waited for 40 minutes each time and couldnt connect. Finally connected in 4th attempt... dropped the email to them and received a standard respone...i understand they are experience large call volumes but they should be more transparent and perhaps create an app for appointment !

Worst experience in getting my report! Too much delay.They never receive calls. I called around 30 times but no response! My entire day jst went calling them.Is it seriously a clinic? Thts how they deal with patients by jst ignoring thr calls?

Just called and explained something and the customer service against got it ALL WRONG. Explained it again and again she made mistakes. Said the wrong things. Uttered wrong information. Sounded like I had disturbed her lunch. Asked to speak to a manager. She said she had no managers. Haufska Shaikh she said she was called with a yawn. I do hope they record the calls. Surely her mistakes are warrantable for good listening too. When a client calls they must listen to be able to help. She didn’t listen as she didn’t help AT ALL. Dates wrong. Stressed me out as I thought all my appointments had been cancelled as she told me they had then oh no they hadn’t just my sons had. Complete disaster.

I had IGM test here and I was told result will be after 24 hours. But after 48 hours it’s still not coming. During the 48 hours waiting I called the number 4 times, every time I got different answer. And one day before I went for test I called twice and asked if I need appointment for test, I was told no need. The next day morning when I approach the counter the staff told me I need appointment. I was very upset about the service.

Aggressive cashier sitting on the counter. His behaviour is so rude even entire staff of the clinic were shocked because his sudden aggressive behaviour. I felt he is a racist.

Please let me know there is free COVID-19 vaccine?

Worst experience i ever had with clinic . Unprofessional behaviour from the man on counter , my queue ticket appeared in the screen so i went to the counter but he went to the next ticket and told me you are late !! I told him my ticket on screen and he said no i called you now your turn ended !!!

I only used them for the COVID test , the service is quick , the nurse is very nice while taking the swap and was very gentle with the kids but the registration takes long time , what really bothered me is there is no highlight or any sign board about the discount for the students and if I didn’t know about it I wouldn’t have got the discount !!!

Bad service, need one hour just to register for PCR test. Use other labs.

Very unproffesional , I asked at Ibn Batutta about the special offer package for Men and gave my contact details they told me someone would call me and no one did. Then I chatted with Mediclinic online chatline and gave them my co tact details and the chat employee assured me someone would call me, no one did . I dont think they want business

Hello are u providing covid vaccine sinopham at Mediclinic Ibn Battuta?

Literally called 100 times and dropped 50 email but no one seems care for tiny bit.Most desperate hospital experience ever, please avoid this hospital at any cost.

Excellent service and quick response

Very unhelpful staff. Got my PCR test there with results not showing on Al Hosn app. Tried contacting them for over a week seeking help with no luck. Stay away.

Probably one of the slowest Mediclinic in Dubai. Everytime you have to take token and wait for 20 minutes even if you have booked an appointment.. Understaffed in reception counter or have outdated system. Hopefully they will improve upon this situation.

During EID holidays, Mediclinic Ibnbattuta clinic times:12-05-2021 ഃ 10:00 Am to 7:00Pm13-05-2021 : 10:00Am to 7:00PmFriday 14-05-2021 , Clinic completely closed

The staff at reception, billing counter and pharmacy was too rude.

Slow service. No available nurses to guide you to the doctor if I didn’t approach the staff in the reception to assist me to the doctor , I would just wait for nothing there! Can you also put at least two cashiers and also the pharmacy’s service was so slow. If I only had a choice that time to go to other clinic I would have too.

My last visit to Mediclinic was about 4 years ago and comparing over the period of this time until next visit which is happening today is, I find Mediclinic in 2020 has just retained its fancy name, over priced and over rated, service wise not like what used to be 4 years ago, my doctor suggested vitamin D test for which my insurance covers this test and I also got confirmation sms and email, however the Mediclinic informed it is rejected and I must carry this test then pay for the test, I have to myself contact insurance and the guy on desk convincing him that my insurance provider approves this test and does not require pre-approval the same message is also sent to Mediclnic, finally after I make insurance and mediclinic talk to each other over my mobile phone and they agreed to communicate within their management and again I am asked to wait until their final decision is made whether I will undergo my vitamin D test or not?On the other hand my wife holds the same insurance and she too is diagnosed with vitamin d deficient but she went to small scale clinic in discovery gardens everything went smooth test and treatment all approved without spending any time but this fancy mediclinic you will have to deal with your insurance, it seems they will make you spend your money in pocket rather than allowing insurance to deal with, it’s better use small clinics that will save your time and money

Me and my family always choose to go to Mediclinic Ibn Battuta. The service we get there from everyone is exceptional. Professional front desk staff, Experienced doctors and nurses and a safe place to be in if you have kids.

Please hire staff ,,you don’t have enough staff

Doctors are good and nurses are very warm and helpful but the pharmacy staff are extremely slow in their service. Took them half an hour to apply for approvals and another half an hour to have the medicines. Hope that they are trained better to offer better customer service .

I will only come here to see Dr Basel. He is the most trusted Internal Medicine I have met in Dubai. He is very experience and always spot on, it will never go wrong with him. His nurse Ms Elizabert is very helpful and caring, one of the most experience and supportive nurse so far. Thank you so much Dr Basel and Ms Elizabert..

Is there covid 19 vaccine available

Today I am writing this review because I am responsible for all the patients who trust to be taken care by Mediclinic. I am a doctor practicing in Dubai and because my current clinic is not covering my insurance company, I decided to choose my family doctor from Mediclinic in Ibn Battuta. I had a very great experience with my good doctor. My appointment was on Sunday 19/08/2018 and was referred to pharmacy to gt my prescription. After a while, the pharmacist ask me to leave and will give me a call by afternoon as soon as they get the approval. Nobody contacted me until I called in the evening to follow up with pharmacy in Mediclinic. The pharmacist told me that they will call me tomorrow to inform me to come and pick up the prescription. Today (20/08/2018) as a doctor I am at job and nobody contacted me yet. I called the clinic where the call center informed me that the clinic is closed for two days. This is the issue: How come they want to get rid of patient by telling lies? How a person whom should be responsible for peoples health is screwing a patient whom is in need for her/his medication?As a patient I should wait for two days until they come back from holidays while I need my prescription. It is a shame for such a clinic whom supposed to be responsible for patients. I am deeply sorry that my colleagues can easily neglect patients needs; NEGLECT in Medicine is a big guilt.Dr Fatima, 20/08/2018

Mediclinic IBN Battuta is a well-rounded polyclinic. it has everything I need for me and my family. from paediatrics, dental, internal med, family med, physio, and pharmacy. it also has both lab and radiology services. the doctors and nurses are well-knowledgeable and well-trained in caring for their patients. it is likewise accessible for everyone. i simply love this place and for sure i will come back here for all my healthcare needs.

I made a visit last week for an ankle injury. The whole visit took an hour from start to finish, which I think is superb service. I was called to be looked at within15 minutes, xrayed and then saw doctor for diagnosis and advice. Every step of the way staff were pleasant and courteous. Every single one of them introduced themselves, including the nurses and xray staff. All in all, speedy, efficient and courteous service. Thank you very much Mediclinic. Someone gained my Loyalty 😊

Mediclinic ibn Battuta is one of the best health care provider. I will recommend my friends and colleagues.

My experience is positive. Whenever I had an issue had been seen by an expert and received good advice. Unfortunately I had to visit three times and had received replies to all my questions. However, it is quite pricey even if it’s paid by the insurance.

I love this clinic , and all staff and doctors and nurses, clean environment and lovely place , the front desk people are so helpful always .

Ive had very good service at this clinic. They discovered that I had diabetes and worked with me right away. The dentist is so kind and very professional. The pediatricians are also super sweet to my kids. Weve been using them since they opened and have visited nearly every department. While not all of the doctors are the best Ive had in Dubai, I still trust them and think they do a good job. Remember that this is not a hospital so be glad that they have all the services that they offer.

Fantastic clinic in Dubai. Nurses are angels. I will recommend this clinic to my friends

Wait an hour for my prescription. When you are poorly and in desperate need of rest, the last thing you want to do is waiting for an hour for two sets of tablets. Understand it is busy but none of the other Mediclinic branches I have been to has been this slow. Very disappointing and I will never return.

You need to wait for 30 minutes to be able to tell the receptionist about your appointment. The orthopedic i met was in hurry and the appointment took exactly 5 minutes and i felt it was all rushed.However Hanneke in physiotherapy department was amazing. She is really good and highly recommended.

Good place, good drsBut pharmacy took more time to give my medicine....what to do???? i cant blame pharmacist. Approval should be done it by insurance company.

Lousy. Negligent. Callous. Don’t even go there. A basic test that takes 2 hours at aster etc took 4 days at mediclinic. A test report that takes 2 days is still not available after 5 days. I’ve tried reaching them for >5 times every day over 3-4 days but have had only two conversations and one response (the test report that takes

The perfect neighborhood place , the doctors here have stabilized themselves as professional caring people , i have known them for years and they have always giving me and my kids the comfort and medical advice i have always looked to .

I would like to express my deep gratitude & thanks to Dr. Purvi Gupta the Gyneacology doctor ..She is such a professional doctor with very high clinical skills, her pt. management skills are SUPER as well..she is so kind & nice person who treats her pts. in a gentle & kind way..She is the best indeed..wish her more & more success.

I have always received excellent care and treatment at the clinic, the doctors and nursing staff are fantastic and I can highly recommend it. Today I had cause to go to the emergency department following a dog bite and the level of care from the staff on duty was outstanding. Thank you all at Mediclinic you do a great job!

Trust the bad reviews and dont come. Very bad service. Sometimes these places forget who is paying for a service. If you offer me an appointment, you cannot afford to be late to serve me without previous notice. And if you ask any clerk to solve it, they will tell doctor is very busy. Well then dont make so many appointment slots and give more time to each patient. Not recommended. Edit: and they make you pay for coffee.

Wonderful place with very helpful doctors and nurses and allied staff ....Would highly recommend this place...

Visited for my Son (8 years) old who was having Fever in Oct 2019 and was advised by the Pediatrician to do the Influenza test and I can to know only at the counter that I need to pay Additional AED 299 for the Test. Apparently that is been convered for another colleague in my office who did it from NMC Dxb in a span of few days. The Staff are lethargic and dont bother to check properly with the Insurance team. Disappointed for the high fee they charge.

I really appreciate the effort from every one in mediclinic Ibn Battuta. I have an issue that was missed by many doctors in the past. Thanks for Dr. Radwa the Gynaecologist who has a wonderful combination between professionalism and caring.Words are not enough to express my gratitude to her.

One place for all your medical needs.super fridndly doctors and nurses....highly recommended expertise at its best truly

Very nice clinic with well experience doctors and nurses .very good adutued frrom alla there especialy from nurse name Elizabeth

Unfortunately no star is not possible.A simple question to the management. Why is it not a default process to send test reports by email to a patient registered at the clinic ??Why should an already sick patient have to fill into a complex form loads of data already available with the clinic ??Such inefficient processes lead to a frustrated patient and rude staff, in my experience today, saying the lady at the reception was rude is an understatement, she was outright disrespectful when I said that I would prefer not to fill the complex form but rather come and pick up the report when it was ready.

I went to Ibn battuta to see Dr. Raj. Excellent surgeon

Horrible experience. They never ever answer the phone! I have been calling today (25-10-2018) for several time to followup on a lab report relating to my last visit. I don’t understand why they are not answering their phones, and how patients can contact with the clinic !!!!

Fantastic place. Great doctors and friendly staff

Visited the clinic today for HPV vaccination and they charged me specialist consultation fee. I’m just a walk in patient who voluntarily wants to be vaccinated. It’s disappointing that they still have to arrange appointment in their system (which I think is not really required) and eventually make me pay for the consultation fee. I only told the doctor that I want to be vaccinated and I had to pay 93 AED for that conversation - unbelievable!

The clinic is nice and the doctors are friendly. But the big issue was when I wanted to make an appointment. I never success to make an appointment through website or phone. It was hard to reach them by phone. They need learn from their competitor and need improvement in this area.

Never answer phone calls

Good service

Excellent service....staffs are very professional and caring

Horrible experience. They never ever answer the phone! I have been calling every other day (morning, afternoon and evening) for several weeks to followup on a couple of issues relating to my last visits. I don’t understand why they can’t put in a process or system in place to just answer their phone.Mediclinic head office always answers and I have registered many complaints about this. Yet nothing changes.

Shocking check in at a ticketless reception. Appointment at 10.40am.... Arrived at 1010am. Managed to check in at reception at 10.40am (thats 30 minutes just to let them know Ive arrived). Its now 11am. Still waiting. And Im crazy enough to pay 20% of the fees for this. Incompetent system. Rude staff. I will never visit this clinic again and will make sure none of my friends have to suffer it either!#######Update ######I think its ridiculous that you ask me now for my details as if you are going to look into the matter to appear that your empathetic! Your own staff told me that the problem is known to management and has not been resolved in 3 months since you updated your system.To let you know, I got a call 1 hour after I left the Mediclinic after being told that I was late for my appointment, even though I arrived 30 minutes early and couldnt even get seen by your reception!I took my business elsewhere and was seen, prescribed medicine and left in a total of 25 minutes!Will I use the Mediclinic in ibn batuta again? Definitely not.

I LOVE THIS CLINIC , THE BEST OR NOTHING

No one answer telephone except appointment. I waited 3 days for simple blood test report (uric acid and cholesterol) suppose to be received with in one hour of blood collection. Doctor promised to call back, after many calls and complaint i received call from Doctor.

Best service i ever received in a hospital. I dont normally write a review but i felt its not right if i dont. From the reception, nurse and Dr. Nader, the gentleman at the X-ray and the nurse at the blood test all made me feel very comfortable. I am in hospitality field so i felt the genuine approach from all of them. Well done please keep the same.

Clinic is OK but their appointment process is really worst. No one picks the main line number and have to wait years on the phone. It is easier to call other competitive clinic nearby and take the appointment.

Worst place for medical care Ive ever been to. They have no concern for the appointment and the patient’s time. They are rude... Right from the receptionist to the doctor. I have experienced 2 doctor so far, the dermatologist and the pediatrition and I only went there because I thought expensive meant better service. It doesnt. The reception staff is rude, the doctors are careless and the whole experience is a waste of time and money.

Very very slow service. The receptionist and the cashier play pass the parcel with you. If you are a patient, be asured that you will spend most of your time hopping from one counter to another. And then add another hour for the medecines to come. The doctors however are great. And that is the only reason i come here. If you are in any sort of hurry to visit the doctor, avoid this place. If you have entire day and nothing else to do, this place is for you.

The Pharmacy Staff are extremely slow. About 45 mins waiting time for basic medicines.

The clinics nice staff and Doctor as well.

No matter how many times you call them to get an appointment, they wont up the phone..if you send them an appointment request through email, they never answer you, at the emergency section, they keep you waiting for more than one hour even if there are no patients but you.. sad..they have some good doctors but very bad services..i wont consider wasting my time visiting their clinics again..got much better choices than them.

Ibn Battutta Mediclinic have two of the best Pediatricians in Dubai, Shout out to Dr. Maha Rajab, Dr. Azzam and to their very creative nurses. Thanks for always accommodating me and for taking a very good care of my babies, God bless❤

The Egyptian female Senior Obstetrician Gynaecologist there is very unprofessional and horrible attitude! I love Mediclinic but never going back to her!

Horrible experience. Our appointment was at 7pm, we arrived at 7:04pm because of the traffic. Receptionist tells us that the doctor decided to leave because we didn’t arrive at 7. No phone call to patient to check where we are! Also, the previous appointment a week earlier was cancelled by the same doctor. Needless to say, patient care is NOT a priority for this clinic/Doctor.

The wait is insanely long. Doctors are kinda competent. But the worst is the pharmacy staff! They’re like the sloth from Zootropolis!!!

Nice service but pricing for blood tests is extortionate. i compared pricing for same blood test in various clinics. this one is the highest priced by far. very very expensive.

Very, very, very slow service. After consultation the process is unclear, not only for the patient but for the staff as well, as there seems not to be any kind of organization within their procedures. Everything just takes so long and you feel like youve been forgotten, until youve reminded them a million times of your existence.

The receptionist is very negative person, he always tell you you have to wait 1 hour or doctor is fully booked. Came early and waited 1 hour for my turn.Its very expensive for nothing

If the dr is off, they will not able to contact the dr to inform me about a certain thing!!!! Really horrible! The lady said through the phone the hospital doesn’t have the dr contact number! How dare is that!

Had an utterly disgusting experience with ENT Dr Riad Mounayer, absolutely no respect for the patient nor the profession.I also filed a complaint against him and this horribly managed clinic wih the Dubai Healthy Authority to let them know about some of the atrocities taking place in there.Avoid this clinic at all cost, youve been warned.

Horrible experienceAnd it keep getting worse. The only doctor I can recommend is dr Azam in that entire clinic, she listen and she is flexible,ll start from receptionist he is filipino guy and the Egyptian guy, literally throwing the papers at you when to sign.super rude behavior not even saying hi.staff is very rude and unpleasant enteraction evrytime , unhelpful and NO Is their easiest answer without even hearing your question, NO is thier favorite word , to what ever question you got, not kids friendly , it’s like talking to recorded robots, rushing the paitent , my Doughtier had an blood test the nurses didn’t know how to handle an 3 years old who is freakin out fromShoots , they had to stick her 3 times without any result of a blood test, cause they couldn’t find the veins...and not service minded at all, let alone the pharmacist which you got to force out the words from and insist to talk in Arabic to everyone , don’t know how to talk proper English, not willing to explain like they should, when it comes to medicine questions... people seem like they don’t wanna be there but are forced to. Not an pleasant experience and i’ve Been going there for 4 years. Do not recommend that place to anybody specially with kids.

My kid is 3 year 6 months old and ever since he came to Dubai as 3 month old, we took him to one primary pediatrician Dr. Amit at Ibn Battuta Mediclinic.I dont know where else I can write doctor reviews (lengthy process to review on mediclinic site) hence chosen Google.So firstly.. besides us..the mom n dad, my kid also loves to meet Dr Amit despite the check ups and vaccines. Dr. Amit is very approachable, very gentle and gives just the right treatment..nothing less nothing more.I earlier had a fully covered proper insurance card so got used to top tier Mediclinic services. But in these 3 years, I stepped down in career a bit and got a basic insurance where I hardly get 50 percent of the consultation reimbursed... but still I went only to Dr Amit; that should probably explain how good we felt he is.I got back on track in career with a fully covered insurance again but moved out of Dubai so missing Dr. Amit and hence this review with nostalgia.

Horrible customer experience. No queuing system at the reception. Patients had to wait and get randomly called. Nurses are rushing during the pre check up.

Doctors are very good and carering.however the service of the pharmacy is way below the standards.

The pharmacy guys are a bunch of confused souls ....rofl...they call out my token number to tell me to wait for 5 more minutes...and then 15 more go by. Never going back for sure! By the way can I give zero stars next time?

The pharmacy service is one of the slowest i have ever faced. I visited the clinic thrice so far and the attitude and service from pharmacy team is not to the standard.Also i am echoing on behalf of many who were frustated waiting and with slow pharmacy service in ibn batuta branch of medicilinic

The clinic is great! But their call centre or their number mentioned on here is completely useless. They never pick up.

All staff always helpful and kind

Prescribed me with antibiotic without testing for bacterial infection

I had pain in my ears, so I visit Mediclinic in IBN Battuta on 22nd October, Doctor name is Dr.Riad mouanayer, in my experience I never seen such a unprofessional doctor. We have been there several times, we never beeen disappointed.The moment I entered his cabin, he was very rude. After started testing my ears, he mentioned not to move my head. But, it’s very common if someone is cleaning your ears, unintentionally you will move your head, he started shouting to me without any respect, I was in terrible pain so I couldn’t able to reply him. After he finished the process, he mentioned I am his first patient and I ruined his day.At last he prescribed some medicine, however he mentioned to come back next week or else go to some other doctor, he don’t care of it.I strongly recommend the management to look on to this incient, this is not only unprofessional, i feel it is racism. Her after I won’t recommend this hospital to anyone.If you need more details, contact me.

Well you need to improve the process of registration of patients(this cost you star!!!) , ihave meet with Dr.Maha Ragab , such anice doctor very welcoming ,understanding the kid condition, excellent presentation on how to use the medicine.

A good place if you fo with an appointment. Emergency unit is not up to the standards of welcare hospital chain.

Very nice hospital.. specially dr bhatnagar (pediatrician) .. bt plz work on ur main landline for taking appointments .. no one pick the call for 15 20 mins

I went there with my husband as early as 10 am. We did not find too many people however we waited for almost 1 hour. Very very slow service.

Ill start from receptionist he is filipino guy.super rude behavior not even saying hi.And doctor also not good.

A good clinic where you can expect good care as minimum.