Said they would show up on a Friday morning and didnt, then said Saturday morning (my husband and I both work Saturdays so he had to take the day off for them to come). They didnt come until 5 PM even though I had spoken to the owner and explained that we needed to be out of the house no later than 6 PM. They didnt leave until 8 PM and they havent fixed anything because they had brought the wrong unit. We are not on night 4 without AC and will have to take more time off work for them to come back and fix it correctly. Also broke parts of the facade whole trying to replace the unit.

It takes a lot for me to write a negative review. In summary:First visit: 2 x technicians-Waited for hours before they arrived-They cleared the a/c blockage, took payment and leftSecond visit: co-owner and technician- a/c blockage still exists- Said they would arrive in the morning- Arrived hours after- They cleared the a/c blockage and left- Left the water spilled all over my kitchen with no offer of cleaning up- Took 300AED more to refill the gas in the a/c unitsThird visit: new technicians- a/c blockage is worse than when they first visited- Arranged a definite time for visit between 2-3pm- Without notice, they turned up 50 mins late- Ignore most of the Whatsapp and call communicationEDIT- issue seems to be finally resolved by a different team from the same company. First team that has looked like they intended to fix the problem. Thanks to Mohammed and Shazad.Personally, I would never use them again. Perhaps, you will have a better experience. Please, prove me wrong.

Very good