Today evening I went to Dubai mall boutique to buy gift for my girlfriend for Valentines Day and Arabic lady was assisting me... assisting its big word , she just trow on tray the necklace which I wanna see and just left to assist other people without saying anything. I was standing like crazy waiting for her , but thanks God other staff notice me and help me to buy a necklace. This Arabic lady really spoiled my mood, because of this kind of staff I prefer buy online....

Extremely rude staff!I had a problem with a bracelet. A staff member in DCC branch confirmed to me that it is their policy to repair/change an item within warranty (from any branch). I went to Dubai Mall branch, the supervisor told me that there is nothing I can do for you, no apologies, no smiles, and did not bother to understand their own policies!The issue got sorted thanks to the great staff of DCC branch.

Guys you really need to improve your customer service... staff with zero knowledge of their company policy... manager not even understand English properly...

I shopped for the 1st time very happy with my purchase...Will visit soon.The lady who assisted me is a great sales Person ... sorry forgot your name ...

The best costumer service!!!! All staff very friendly and ready to help!

Three Chinese staffs were chatting with each other even they saw me entered the store and no greeting, when I searched the items and asked price, one of them gave me dirty look, never visit this store again.

Simply the best staff and store manager. Great customer service.

Thank you Ronalie for great customer service

I dont know if this has happened to anyone else but the staff who was handling our sale was very unfriendly and rude.

This is one of the bigger branches in Dubai if not the biggest. Staff were very helpful in helping me find what I was looking for. Actually managed to source a ring I’d been looking for since last year as the smaller branches and most of the branches in London and online had stopped stocking it.

Consider changing your delivery service provider for online store, and please stop mentioning items are delivered in 2 days, Aramex never ever delivers on time

Horrible experience, my ring lost all its diamond within a month and staff refused to do anything for me. Extremely disappointed

Its very nice

Bad delivery service

One can shop for crystal jewelry and ornaments. Much variety of design and fashion wear

They have nice collection

Went to shop on the first day of Summer Sales since i received an sms with up to 60% off. Approached the staff asking to show me the items which are only 60% off. She showed me the glass cabinet with all the little statues and jewelry on 60% offer.Sales assistant advised me that the item on display is the LAST PIECE. i agreed.after coming to a cashier i kindly asked them if they could make a small giftrap ... but both assistant and cashier said `` we do not do giftraaping for sale items ...`` i just replied ``Really?`` after i kept silent until they finish the transaction they agreed to do a Universe favor for me and put a little ribbon on the box!?most interesting part yet to come ... after returning home and going through my payments i have noticed that Swarovski charged me more than they promised .... i gave a call and spoke with Store manager who sound extremely arrogant and unprofessional saying that ``it was a human error and that is why they offered me only 40% instead of 60% originally promised ... after wasting my 30minutes on the phone to resolve the issue and get the 20% difference i`ve been told to bring the item back and refund.``thank you very much for a great service Swarovski Dubai Mall Team``. it was my first and the last shopping with you.i usually go shopping to Swarovski Sahara Mall. Very calm and heartwarming treatment .Be cautious and double & double check before you purchase !!!

Had my very first horrible experience with Swarovski. Bought a pair of earrings and while we were still at the store we realised there was another one which we liked more . So I asked our sales executive to maybe replace our earing and give us the new one which they refused because of some return policy for earrings. The sad part is that we werent even returning we were still inside the store , just that we liked another pair of earrings. We were also never told about this earing policy while we were buying .

Great

It is vary nice

Nice collection

Good service

Everything is here

Ok