After roaming around 4 to 5 Etisalat customer service centers for last 17 days, finally my issue has been solved in this center. Thanks to Ms. Libra for actively listening, understanding my issue and provided me the best service. She has good technical knowledge as well as handling customer problems very professionally and ethically.

Personalized assistance Professional service. Emy was helpful, friendly,solved our issue fast. Thank you

It is highly disappointing that a service provider like Etisalat UAEEtisalat is least bothered to acknowledge my issue even after contacting them multiple times.I was a DU customer who recently decided to switch my connection to Etisalat based on a call I received from one of their representatives. The Etisalat customer service guy contacted me and offered to pay only 225 AED for the first 3 months if I switch my services to them. After the first 3 months, I will be paying AED 325, which was the same amount that I paid DU for the same benefits.I clearly asked the agent if I would be charged anything extra if I cancel my services at DU, and he promised me that there would not be any charges and I will be only paying the bill till my last day of connection with DU.I decided to switch my services only because I was facing some issue with my DU sim card signal.To my surprise, I got a bill from DU where I have been charged AED 300 for terminating the connection even though the agent from Etisalat promised me that I would not be paying anything to DU.I feel cheated as the customer service representative lied to me to close a sale. I want the authorities to check the call recordings, confirm my communication with the agent, and immediately take action because it is unethical for your representative to lie to a customer for the sake of a sale.

A very good and cooperative staff

Beautiful outlet but poor service again

Very bad customer service and the staff out there are very rude,Not at all recommend. Very worst service I have ever got in my life.

It was wendorful opening the first digital etisalat store on middle east

Big store with many sales & marketing people but zero technical experts. So the only option is the less than useful virtual assistant or live chat through the Etisalat app. Try to use the kiosk.

Very complicated service you have, and no organisation for the customer at your place. Many of staff just rounding and customers waiting for long time to get serviced.

To whom it may concern,I upgraded my plan to the new freedom 600 plan and also applied for an additional SIM card (multi sim). The plan worked for a few days and everything was fine. Suddenly, three days ago, my SIM card stopped working and for the past three days I haven’t been able to make or receive calls or use my data. I went to Etisalat and was asked to try the new multi sim in my phone, which still didn’t work. They then said that all the SIM cards needed to be replaced even thought 3 of them worked fine. After issuing 5 new SIM cards, and deactivating all the previous SIM cards, now, none of the SIM cards are working! In the last three days I have spent more than 15 hours in Etisalat and the problem is ongoing! Instead of assisting me and rectifying the issue, they asked me to leave and call Customer Care to lodge a complaint over the phone, which means spending more hours explaining what’s happening over and over again. Then they will try to call me on the same number the issue is raised on and obviously won’t be able to reach me (since the SIM card is not working) and then they will close the case saying that they were unable to reach me. It just seems that no one cares enough. My time is valuable and I don’t want to spend the next few days on the phone with Etisalat or at any of the Etisalat branches. This issue is causing me considerable losses. There was a reason why I upgraded, so that I can make unlimited flexible calls and what has happened is defeating the whole purpose. I need to use my phone ASAP and need someone to assist me in rectifying this issue urgently.

Good and nice service

Very slow serviceLess staffIf you want to waste your time come and enjoy free 1-2 hour waste of time

New centre looks amazing professional but not professional staff i am running behind them 2 times my sim is not active everything clear but he is not train i think

Erica was the best of all staff. I saw her how polite and helpful she was while I was waiting for my turn and she then assisted me with great enthusiasm.

Horrible service, staff are not helpful at all, they avoid even eye contact so you dont ask them, that shows lack of skills and they are not competent enough to face issues they create with customers, one of the staff charged me twice 750 aed stating that the connection was bad and the payment wasnt going through, and I kept explaining to him that the amount was deducted, but he refused to let go of me until I paid again, and voila another 750 was charged, asked for a cash refund but he refused, asking me to contact the finance department of itisalat, seriously this not my mistake dude, until now I didnt get my money back حسبي الله و نعم الوكيل

Very bad customer service and staff is very rude and not helping you at all .

In my place... There is no internet facility.I applied In for eLife as my neighbor villa has already in August and I was informed very fast I will get service and its October... Still the waiting is going on.Its with planning dept since August or maybe more... I am very disappointed.

The waiting time for service is more than standard and all employees including the deputy manager are less bothered to clear the queue and exceed customer expectations.

I have sad story Etislat today . I reserved I phone 12 pro and i got call from mirdif Etisalat center . Their giving another lady my phone and tell me bla bla bla.

Excellent customer service

Would like to commend service recieved from Lib. SHE was really helpful

Etisalat is one of the worst companies that I have ever worked with. High prices, they know you have no option apart from using their services, they don’t care about anything called customer service or customer support especially for customers who used their services even for many years, the call centre team are untrained and very poor problem solving, 2 days back i waited more that 30mim on hold to tell me restart your connection again!!!very frustrating experience and I would never recommend using this company if you have another choice

Good location but long waiting times even if not so crowded

They dont serve you good ....

Met to branch manager Abdel rehman and very supportive and down to earth guy. Really impressed with service and fixed my issues on the spot. Thanks again Etisalat for amazing service.

YESTERDAY, I HAVE BEEN TO ETISALAT BRANCH SITUATED IN MIRDIF CITY CENTER . I MUST SAY THAT I HAVE NEVER SEE SUCH A WORST SERVICE, STAFF IN THIS BRANCH ARE THE STUPID AND UNPROFESSIONAL. SEEMED LIKE THEY DONT WANNA HELP THE CUSTOMERS AND LITERALLY BLEW ME OFF MAKING EXCUSES.

Only one Arabic speaker I think Egyptian nationality supportchanged my mind about that branchThanks to him

Amazing place, totally new servis

Bit time consuming but overall good. Friendly staff

I have a funny story to say , I went to Etisalat branch to cancel my prepaid number nither the kiosk machine nor the staff was able to cancel my prepaid number...I was left without solution

Poor customer service. Uncaring attendants. Even if youre the first person in the store, they give priority to new subscribers; its a mission to cancel their services. The attendants would rather stand and chat saying that cancelations are not priority

Unprofessional manager : I was there in t evening time , duty manager and am quoting: do whatever you want: since Etisalat closed my number saying I didn’t pay my bill and even though I did show him the receipt that I still he didn’t care thinking he has all the authority and when I asked him to speak to someone else he told me do whatever you want there is no one higher than me here and not my job to connect you to Etisalat employees I’ve never experienced something like this before truly unprofessional as worst costumer service from his side what a shame employees in a big company like Etisalat act and speak with customers in this way !! What a shame

Modern edge technology, but so unprofessional, useless and slow branch. I was trying to replace SIM card which took more than an hour because they couldn’t attach file to the request email...

Such a poor service!Visited 3 times to transfer mobile number from my company to another sister company but the staff kept asking for different things/doc each time and had to come back.First, had to wait for our turn which is absolutely fine later the customer service officer issued another token to told to wait for another customer service officer.Secondly, when its our turn the 2nd customer service officer asked us who gave us this token (Who transferred this to him-did not seem to help us), took documents and went to managers office.They denied to do the transfer job by asking to bring a brighter copy of est. card while we had a clear colour copy (stamped) of it.Just waste of time for a business.Disappointed.

The staff are not friendly and Honest ...

Try to avoid this branch.. and the staff will also welcome ur decision that you are avoiding this branch. . Coz they dont want to work ...

The staff is very helpful but the waiting time is too much

As usual, busy and no solution.

The plan should be considered monthly, whether spend the minutes in one day or one month, it should not be limited by the company as daily minutes.

Long waiting time poor service

I love it... 👏

Lousy service & waist of time to visit this Etisalat lcation

Worst service ever, no clear information provided to the client and wasting your time

Quick service machines to pay your bills. The staff are ok but 1 member of staff ignored me when I called him but the rest of staff are ok. They have 2 machines to pay bills or top up, good service to avoid queues. Its located on first floor at entrance A in mirdif city centre mall. Easy to find as its close to main entrance A.

Amazing, really nice

Mirdiff etisalat is busy store in the mall and waiting time almost 1 hour.

Had great visit to buy note10+ 5G

Quick service, good customer care

Amazing centre and amazing service

Bad service

Very big, Nice service

Looooooooong waiting hours and sometimes they let people pass without token.

Super super slow service.

The worst ever! Too late, unresponsive, my escalation has been there for 2 weeks between them and their worst call center.The worst in Dubai..

User friendly interface

Today we went to activate e-sim and the customer service forget to activate it !!!!! Every single step we do is never done Easily and call center never solve any problem

Business center for all etisalat related queries

Bad service since the have digitalized their experience. Was waiting with a 2 years kid from 45 minutes and the turn did not come on a weekday. And the staff did not even show a single concern

Friendly atmosphere

Great outlet

Smart center

Just because I cant rate it 0!

Good service

Best

Very bad service, never go there , long time wait , stuff not really know about they job , they always going to ask every small detail from they boss , to long time they take to do job done ,

Very bad service ,from this business center.

Service time is more

Long cues , try other branch

Bad employee and bad service

All services of Etisalat

Great stuff

Good place

Very beautiful

Awful service 🥵

Etisalat sales center

Good

I like Etisalat services

👌🏼

A joke , waited more than 45 mins simply to change sim to e-sim, and when I went to the manager to ask him what’s going on, he told me that 40 minutes is nothing. How to understand this? You evaluate people’s time equivalent to an hour to nothing?

All employees are in hibernation, and one treatment only takes two hours, and the service is very bad

Good bound center available modern devices for payment and inquiries

The wait is very long, the old branch is faster and easier, please return to the counters system much better than the apple system

I visited it, ask about an iPhone that was available to them 😁

The service is more than excellent

They dont sell iPhone 12 Pro

The end of the metro line in Dubai

A customer service employee while updating my data did not return my id and there was no way to communicate with him

Good

Zwen

Good

Great