Prolonged service. Nobody is bothered about the customers. I waited for around 1 hour and had to go back without fulfilling my task with Etisalat. Inferior service. Do not go to this branch ever.

The behavior of staff from manager to counter staff is excellent. Their knowledge about the products was very helpful and it was very easy to make my choice. Overall the whole experience was very pleasant. Please keep the same behavior, it gave me a good feel and coming back on the next day to complete the process was not at all a hassle for me.👍

I had to update our companies Trade license and Establishment card details.. for that simple procedure it took more than 4 hours and there is only 1 person to attend to Business customers. There is no seating arrangement and the overall experience is so inhumane and pathetic.. 3 to 4 of Etisalat staff were simply roaming and they practically didnt care if we were standing for 4 hours or more.. I really cant believe the customer service quality of this centre..

To transfer a account to another location it takes 2 weeks for them to do, costumer servise are all liars, dont know how to take the right information of there customers, this company should close if they dont know how to take care of there customers properly. You are just paying for useless connection that yoy cannot even use, half of the month is to transfer your unit to another room only but they will take full month payment plus 150 dhms transfer fee but they will consume you in terms of time. and energy to argue with them and at the end instead of providing a priority service they will they put you at the last on priority.

Etisalat’s new system trying to emulate Apple Store is very bad. They have removed seating and to complete business tasks they have only one person working on it. Been waiting for 45 minutes with my number on the called but not yet served. Etisalat’s service was good before they changed the interior.

Wanted to change a business account mobile to personal. Was at ONE JLT but they refused to do (strangely security petson decided on it, and did not allow to meet officer). Now at Al wasl business hub & the system is down. Dont know how long I have to wait!!

To bad there s no zero star.Literally the worst company worldwide.Costumer service is OMG..they must be good on snapchat and tiktok as per what I saw in wasl business centre.What a waste of time and money

Poor customer service. Big office but no washroom for the costumer. I have a kidney discease and I need to go washroom prequently. I need to argue with the security to use the hidden washroom. Etisalat, please do something that can accomodate to your costumer.

Worst experience in business area there is only one guy to assist customers, no seats to set and wait i have high sugar problem soo i was sitting there on floor, i dont understand how can they treat their business customers like this

Unpleasant experienceServing staff are more but actual service personnel are limitedNo chairs for siting, if someone has issues in long time standing be carefulI dont like the new renovated office

One of the worst Etisalat customer centers in Dubai, I had to spend 3 hours just for line ownership transfer because they are using very slow systems… between each click and the next one we have to wait 5 minutes… one employee just left me and went inside and closed the ticket before we even finish talking… very bad behavior, no chairs, employees and customers should stay standing up , I had to stay on feet for 3 hours, some employees without masks…Only one Employee was perfect and friendly and helped me to finish everything called Babu.

Terrible service being the main Business Centre..They have just one counter for so many customers and impolite staff. Also we were told inspite of giving the token number they do not follow it.. we have been waiting for 2 hours on a working day!Please choose another branch or service center to get your work done.

Very Slow and mixed up services. On this day I had wait 2-3 hours just for a establishment details updating. Even the token is called and Etisalat’s customer servicers were busy with something and previous customersNo systematic services. Etisalat’s Management do need to offer some advices or instructions to the staffs of here

More than 1 hour and they cant solve a very simple issue for your business

The service is super slow and need to queue for a long time. Some people are allowed to come without a queue. They have this number system which is largely ignored or selectively enforced. Very disappointing.

This particular Etisalat business center was pathetic👎🏻There wasn’t any place for customers to sit....and head staff wasn’t good😞Bad experience !!!

If i can give minus i willVery bad service and managment cover their staff liesTheir staff told me by whats up that i have 2 month free marketing and microsoft officeI told him i dont wa t i dont needHe call me daily 10 times and please me to sign its free no single dhs u will pay after presure i signThan i realise its not free charges coming i didnt pay so they stop my 4 business lines and start charging both marketing and planI make complaint to managment i got a silly answer they dont consider whatsup instead taking care of the customer and do investigations they just cover their staff to steal and lies more and moreBy the way Dubai courts they took whatsup msg as evidenceTo etisalat managment u must do investigations and stop or ur sales who lies and steal ur client

The place was clean and the staff was really helpful.

Extremely slow service. 1 hour waiting queue for a simple job

Pleaaase people stay away from Etisalat. The staff need a quick knowledge training as i have been to 4 branches and no one showed competency in dealing with a very simple case. I switched from Du to Etisalat and i really regret it.

The company is a disaster and very rude customer service! Choose du or virgine never use etisalat

They try attending to customer within limited period of time

Bad service. For updating docs waiting 3 hours.

Great Staff.2 hour waiting behind only 3 people. Literally took 2 hours to deal with 3 people.

Pathetic services, Cheap Quality, non friendly

Working from past 8 years as a telecom engineerThe management is very friendly and supporting.

Horrible virtual assistant.. Been on the phone for 1 hr trying to get to an operator to assist with a very basic request.

Does not even deserve 1 star. There is no contact number in their websites. I need to urgently cancel my landline as I am out of country but no phone number to reach them for that. Very dissatisfied

🥴Not even one star worth. WORSE service ever. When you call etisalat, it takes you in circles and does not let you connect to an operator. HORRIBLE! I’ve never experienced anything like this before, NEVER in my life. Choose Du over Etisalat 🙂 you’ll be glad 🌝

Employee handled my request was very friendly and supportive. Thanks to her

Very frustrating. After the Covid staff cut down the service is limited and they tell you to call the operator who dont answer. Staff are lost and clueless and they keep on throwing deals in your face.

Very spacey and well decorated outlet with extremely friendly staff

Quick action staff fully aware with all problems and issues fully satisfied with them mostly entering reception girl

Etisalat is one of the worst companies that I have ever worked with. High prices, they know you have no option apart from using their services, they don’t care about anything called customer service or customer support especially for customers who used their services even for many years, the call centre team are untrained and very poor problem solving, 2 days back i waited more that 30mim on hold to tell me restart your connection again!!!very frustrating experience and I would never recommend using this company if you have another choice

No big queue and also has Tim Hortons in it.

It’s so hard to reach any person of any inquiries. The auto response machine asks for the Etisalat number and if you don’t know what that means then no way to pass through. I went to the MOE estisalat center and they told me that I should go to another office and the other office passed me to another one. It was night mare process just to change my work sim-card to e-chip.

Its a good mobile and entertainment services provider

Excellent service

Excellent service

Good experience

DONT GO THERE! The WORST service ever..!At first we werent able to buy the internet package separately. Secondly we ordered TWO routers and got only one installed, thereby we didnt have any internet in the master bedroom.NOW we have returned to our home country, and now its IMPOSSIBLE to terminate our subscription. We have tried to unsubscribe since the 26th of April, and we are still getting the monthly charge... We have paid (also for this month), and send you documentation of the payment!Please, let us talk to a human being instead of your uintelligent chat-robot...

Excellent network good coverage all over in UAE

Very poor customer servicetroubleshooting request placed recently. issue have still not resolved. register a complaint and told me to expect a technician visit within 24 hours from now. You do not need to follow up. You will be contacted by our Technical team before the visit. An amount of 150 dirhams exclusive of VAT might be charged for technician visit incase issue is beyond Etisalat Responsibility.I have agreed everything but no technicians visited in last 4 daysVery worst service.

Our home set top box is not working since morning and has called at least 5 times but it takes ages to go through the virtual assistant. All I want is some human operator to speak to me so that I can explain our predicament. Very irritated with the whole customer service experience.

Helpful and Crowded

Worst service ever. They don’t know what’s the problem and they don’t what’s the solution is

Didnt like the service. Long ques with only one counter for Business customers, which is unable to serve the customers in hours.

Loved the experience! Always keeping up Customers expectations to the fullest. Never felt disappointed till date. Best telecom ever!

Well, what is the reason for an opportunity to leave a feedback or review on a platform like Google?Of course to calm down your angry customer or to thank your happy customer.And another reason is that you improve your service based on the negative comments.I looked at all comments, lots of unhappy people left alone with their comments. No response, no reaction, no interest of taking care. I understand it, when you have the monopole position together with DU, but is this really how Etisalat wants to appear on the market?Why did I give a 1 star? Actually I had a company mobile number and went to this branch of Etisalat because only this branch can disconnect the company mobile numbers. At least this is what I was told. Hence I drove all the way from Dubai Internet City to this branch to disconnect and to pay my outstanding bill. The lady took care of my concern and I told her that we are leaving Dubai for good.She cleared the outstanding balance and we left. I have given the proof of payment to my employer and by end of 2018 we have left Dubai for good.However I still receive emails with an extract of outstanding balance from Etisalat. This is the moment where I must say, guys your process is broken or your staff is not trained well enough and is causing unnecessary headache. Why do I have to go to a specific branch if at the end of the day my issue is not solved? Why do I still get invoices if I paid the last bill?I do not expect a reaction because nobody has received a reaction but I only want other people to know what to expect when they leave the country for good.

Waited for 1 hour to update my trade license, when complaining the excuse was well you came at the end of the month what do you expect? and was told to wait more

Massage Center Dubai incall and Outcall 971 56 3760265

One of the worst companies ever encountered. A true monopolist.

First time i saw very helpful staff 😅

Excellent services

Good service

A great big well-lit room equipped with comfortable couches and a on-site cafeteria. These are the pros. The only con is that no one is there to help you. The staff members have no clue of Etisalat policies and they ready to tell you anything just to get rid of you ASAP. The sole purpose the branch is to sell not to help. But that can actually apply not only to this branch, but to Etisalat in general

Not enough business counters. Long queue.

Honestly, theyre the best. Yet the worst somehow. But they are really the best at whats available

Never give proper information thrice visited

The area is second best place after Manhuttan. And they are developing it on daily basis

There is enough staff there but unfortunately it takes ages to be attended. To discover after that the staff for companies is not available after 5pm ! You can do much better....

Very good service provider for customers

No hassle, no waiting like before, just come finish your job and go.

Nice building design with symbolic globe at the top of building

The worst and most trash WiFi provider in the world it automatically renews your plans and even add plans by them self’s to steal your money

Prepare for a Disastrous Experience

I’m setting up my wifi and landline through Etisalat, so i have received a message saying“Dear customer, Reference to eLife subscription **, the technician will visit you on 13/01/2020 at 1:00 PM. kindly make sure to be available on the mentioned date and time. Etisalat Appointment Center.”I left my office to be available for the technicians to visit but they didn’t show up for so long. I called to raise a complaint and all they had to say was “our technician will be late today, but they will for sure come today” and they had no valid reason for being late.EXCUSE ME? l left my office and took a cab to my house in the middle of the day and they’re not showing up on time!!Do i have to make myself available for one full day at home just waiting for their majesty to arrive??TAKE APPOINTMENTS SERIOUSLY BEFORE SENDING TEXTS TO YOUR CUSTOMERS.Very disappointing service.

After having a very bad experience at the Etisalat Business center at Mall of the emirates, i visited this place, on my first visit i was given a list of all the documents required, I got back with the documents and they were processed within 10 mins, i was told the issue will be sorted in an Hour, but to my surprise things were sorted within Half an hour, good staff, had a clear understanding of what i needed .

Very poor service since on the 14 of January I applied for my shifting of connection up till date still not connected I have call costume service countless time still the same story the will sent someone or the will sent technical support terms to check on it but still nothing,am really fair up with Etisalat this time aroundAm call vitalis

One of the main business centres. It can be quite busy. It has a Tim Hortons which you can have while you wait your turn. Ample parking space.

Etisalat is by far the worst service provider in the whole UAE. Really not up to the standards that Dubai promotes and encourages.

Great telecommunication customer service

They always have a trick up their sleeves

There is no option to give below 1 ⭐️, It’s worst customer support, they are not listening my query, I visited many times for multiple support but no use..

Bad experience

Etisalat WORST SERVICE EVER.Pity there’s no ZERO STAR RATING ,,,!Etisalat is one of the worst companies that I have ever worked with. High prices, they know you have no option apart from using their services, they don’t care about anything called customer service or customer support especially for customers who used their services even for many years, the call centre team are untrained and very poor problem solving, 2 days back i waited more that 30mim on hold to tell me restart your connection again!!!very frustrating experience and I would never recommend using this company if you have another choiceEtisalatttttt can you please explain to the paying customers why you keep showing the same series over and over.???? Some shows you literally repeat the same series directly after the same series. We all pay to see the same shows over and over and over and over and over and over and over and over and over and over. Oh did I forget to tell you they show all the TV shows over and over and over.UNBELIEVABLE!!,!,!,!

I need a job etisalat company

I shifted on the 20th Oct 2019 paid for a fast track service and thought everything was sorted. After completing everything by the 21st someone calls on the 24th and tries to arrange a tech guy to come and do my shifting. After explaining everything instead of closing the request they cancel it. Since then till now I have no wifi no telephone no elife. And everyday the service guys give me a story this happened now we will resolve it. No one can sort the problem and even after making a complaint im still having to write this review.

Best office of etisalat in all UAE

Etisalat office view from outside;)

Really fedup from Etisalat customer service. They dont provide full information and when you visit, more documents are asked. Call their customer service and repeat the whole story again. Dail 8005800 and number get connected to 800101 and their own customer service agent dont know that call get diverted. Was asked to choose option 4, 2 times when i called where as there is no option 4. Customer center will give different info and call center will give different info and they blame eachother as if its a different company and we customers suffer! Pathetic service overall.

Went there on a Thursday afternoon, luckily it was calm and not busy. They finished my application quickly and the guy at the counter was clear and helpful. Thank you for the hustle-free experience 👍🏻

Wonder full service . Latest on the world . Etisalat made us to feel difference in this world . and to live connected with best edge technology . Thanks Etisalat .I like Etisalat

Very bad

If you have any option not to use this brand - dont use it. These people dont know what service is. Best just go DU, there they have agents at least.For the reference, I spent in Etisalat office totally almost 12 hours just to connect calls forwarding to the corporate landline.

The worst business center, very slow

Rich of innovation!

Filipino girl 13 counter, bad service, unprofessional.The first time, let me add my ID in the letter, need copy of passport ID of the manager. The second time, need the original copy of the ID, because the establishment card does no have original any more. The third time, to say my letter date is too old. Every time I went to the counter, she saw my letter, why not tell me once. Let me go for the fourth time. Headache for such services.

I trying to get people to cancel my account because of lost my job, i called so many time to get a solution for future i never take etisalat connection and do not recommend people

This is the place where you get no due or Clarence certificate for your number.

Very difficult to find a car parkin there ,

Google map is very helpful to find the place.Specially evening time after 18:00 is not crowded. Best time to visit and get your process done.

Big store with a great selection of demo phones and tablets. I didnt have to wait long and the service agent I spoke to was very helpful

Great team. Unusual to find such a positive team interacting with customers. Must be great frontline management

Very good service, its best to come here for all my phone issues esp coz I have a problem with my fingerprints on other etisalat outlets but here they served me well

They are not that friendly or efficient. You get different variations of information each time you speak to a member of staff. If you are at the store they will advise you to call 101 then when you call 101 they will advise you to go to the store. So it’s very time consuming and frustrating as there’s always conflicting information. When you raise a complaint I find them rude and unhelpful and you never hear back from them.

Recently renovated, centrally located and parking is available. I have had bad experience with service providers in the past but everything has been positive with this venue sorting out my postpaid concerns and my Internet/elife connection.

Very good store and staff ever also free parking near to everyone

Fast service...and good care to customer

Helpful people, even if it is crowdedYour I. D is essential for any service