You have staff that doesnt wear face mask. It is the second time that have come along with your staff inside a lift with other tenants and your staff does not wear face mask. Your company name is pure health and your staff does not mind the health of other people. Your staff is staying here at V11 Russia cluster International city. I have asked him why he is not wearing face mask and he dont mind he just laugh. What an attitude for a staff who works for a company who was engaged in health provider. If this is kind of staff who does not follow health and authority rules, why should I patronise pure health? I know you dont have control of your staff when outside your company but again they have to be mindful for the health of others.

I received my Covid19 vaccination through Pure Health. Well organized and friendly service. Specialy thank you Pure Health for your cooperation for Booster Dose.

I received my covid vaccination through Pure Health. Well organized and friendly service. Thankyou Pure Health.

I had my covid 19 vaccine in MARCH AND 2.DOSE APRIL!! Still to this day my 2.dose of vaccination record is not updated on ALHOSN app because they did not send my info. to ALHOSN. I will go to the authorities anymore. STAY AWAY from this company at all cost!

Very happy with the service i had at terminal 2 by ms. Saba tariq i was waiting im queue and she made it easy for us and explained very well

Very bad services why do i have to put up with your incompetence when your people enter wrong detail for pcr test i have been struggling for days with you people begging to fix this issue i have been in contact with your customer service and they say that we cannot resend the data to alhosn. This is your mistake you need to take responsibility to fix it

Pure health is doing good job now. This is the second time i get the results as late. First time I didn’t care.Next time I contact with them through the mail. I get the reply even it’s in the eid holiday.Hats off your team. 🤩

Pure health enter my name wrong that is why Alhosn did not show my PCR result .And they are not responding to me by phone or by email....It is really very bad experience , I hope the health authorities replace this company from critical areas like Airport because they are not showing any responsibility for any thing.

I did my PCR test last 18/8/2021 and received the result on the same date through SMS but unfortunately Al HOSN App is no updating until to this date (22/8/2021/ 4th day). Just noticed in SMS that they send, my emirates ID# is wrong and they advised me to do the PCR test again since they are unable to send the result to AL HOSN again, a big disappointment.

Our experience with Pure Health was very good. It was professionally handled and the team members were very attentive to our needs. We had over 75 employees vaccinated at their center and the arrangement/co-ordination and customer service was excellent

The worst service I ever sawI did PCR test and they did reflect it in al hosn and Ive been trying to call them for one week they never answered and open the line then close i am going to complain and when I saw the reviews I found many people have same my complain means they dont care about the customers and they are not thinking to improve their services very bad I will complain

Pure Health Team in Dubai is working amazingly hard. We booked with them for everyone in our company. Their on-going support and very kind and friendly staff was on point, always ready to help and answer if we has any queries. I would highly recommend them for the Covid-19 Vaccination. Best Team, Best Service.

I was struggling to get my previously done PCR test reports and I sent an Contact Us email to Pure Health. I got absolutely prompt reply and the whole request has been completed with reports attached in my mail within 3 hours time. Pure Health, You have done a good job!

I did a PCR test on the 27th of August.. I received the results on my phone but the results are not reflected on Alhosn app!!!I tried to contact them but they never answer !!

I had very bad experience yesterday from Musafa 12, kindly advise your team who is doing PCR, not to insert too much as it was in beginning stage without experience, now adays its all very simple with all center and my 15 year old son and wife couldnt sleep well due to that bad way of inserting the stick to nose. A good advice can really help all peoples to be safe side from these pain.

Hi Sir,we need Second Dose Sino pharm Covid Vaccine. already done 1st dose in Sajja Ind area. now the center is closed so we want second dose . We are trying more your sharjah centers but no stock. Please advise

Dear authorities, I had done a PCR test on 12th July Monday because I wanted it for my vaccination appointment on Wednesday , But I havent received the results yet. The nurse who took my test was frustrated because she wanted to go to smoke but couldnt.. I knew it that she hadnt taken the test properly as I have done tests earlier too and asked the authorities that the nurse has not done it properly but they said its all ok and not to worry. I m really disappointed and all my efforts and time is wasted as my results didnt come. Hopefully u would look into the matter. Thanking you.

Kiyara of purehealth did a great job by assisitng my concern so fast! kudos!

Impossible to reach on the phone, bad customer service!2 days later and after many emails and phone calls, still not support from Pure Health. No phone call back and no proper reply to the email requests. It is very unprofessional and frankly it is sad that we have to deal with such a company at DXB airport!

I did my PCR test on 23/6/2021. My result took more than 48 hrs after continuous follow up and even after that it was not updated in DHA or AL HOSN app. There is no direct number whom we can call and the number mentioned in the website doesn’t work never pick up by anyone. Worst experience would not recommend to anyone.

My son did Covid test twice in Mussafah. The results did not come; waste of time..

Provided timely and helpful advice and listened all my concerns with a great deal of patience. also did the follow up call to get feedback of vaccination status. On behalf of our company our gratitude towards to Ms. Belina and entire customer care staff for their speedy and efficient services. I would especially like to commend Ms. Belina for her professionalism and superlative skills.

Very Nice web site, specially the The support at chat miss Kate, she is very kindly

Exceptionals service, fast response on chats and emails and amazing customer service experience. However, i would recommend the team to be clearer on the turn around time especially with the laboratories delays with the results and turn around time, as the validity of hours with the rules and regulations of different countries vary and it can be inconveniencing. Apart from that, i am happy with their service! I will therefore give them a 5!

Really appreciate Pure Health team who guided and helped me for my wife COVID-19 Vaccination 1st dose. The way they replied on my email it is really amazing. From my point of view they are doing a wonderful work in terms of their job related queries and advise the people in right direction what is needful for them.

I highly recommend Pure Health!I had a very smooth and hassle free experience. I got my result within the advise turn around time of result. They are very well organized. All the best!

Excellent Team. It is very rare to find such professionalism in UAE. The purehealth team really takes it up a notch. My whole experience was fantastic. In and out of the vaccine site within 30 minutes. Everyone was positive and welcoming. And i got a juice!! No one else does that!! Great team.

No one answers the phone, and my friends arrival PCR test results dxb airport isnt out yet for more than 8 days 😡😡

It was a great pleasure and good experience with pure health center. And friendly staffs with good knowledge.

2 months agoReally appreciate Pure Health team who guided and helped me to get my COVID-19 Vaccination 2nd dose. I really appreciate the team for your fast respond of email followup and arrangements.

Pure health cooperation and their services are appreciated and well communicated to attain the GoalThier support for my vaccination is appreciated and amazingGod bless them for their entire teamThanks a LotMohamed Syed Ali

Im very impressed with the service. I had a few questions about getting my vaccine and when I called them, the customer service agent was very kind and helpful. Thank you Pure Health!

First experience was when I went for first dose. Excellent service , great team , extremeley good.For 2nd dose, I went on scheduled date. i was told to check after a week , i went after a week , i was told to check after 2 days.After 2 days, there was a queue that started at 4AM . SO i was told to heck in afternoon.At afternoon, i went back and was told todays quota has finished.Finally, i reached the customer serivce over mail, and they helped me to inform when there was availability. I went and got my vaccination done

Truly pleasant experience especially with regards to the current pandemic situation. Special thanks to Sande*** for providing such an amazing and professional experience. Great Job👍

Customer service is at its best while dealing with Pure Health Online. Prompt replies and great people.

EDIT : previously mentioned here that it was a bad experience. But reaching out to them and addressing my concerns had a positive result. They got back and helped resolve the issue.

Hello,I was vaccinated on 14th of March in Al Qusais health center.Everything was very well organized. It was fast, clean and efficient. People were kind.fantastic everything.Thanks

I have been communicating with you since long time because I have delay in my second dose of covid vaccine. There is no answer on your side thru calls or email. I cannot even have the vaccine to other centers because they said only purehealth. Can you please answer my query? THANK YOU

Pure Health is a great place to work. Everyday you will learn new ideas and challenges, A company with good diversity of people, positive working environment and opportunities for career advancement, employees are their main Asset, professional approach in providing excellent on time customer services to all clients globally..

My 2nd dose for Covid vaccine got delayed by few days. After contacting Head Office, their customer support guided and followed very well. Thank you so much Ms. Belina, after your continues support, regular follow ups, and proper guide, my 2nd dose was made possible within time. Thank you

Worst managed vaccine center in Ras al Khor. People standing in line from 3 a.m in the morning while fasting because they have limited stock daily. So if u have this much stock why u booked appointment. And even more, they are booking appointments and when u go there by travelling more than an hour, security is not allowing to enter by saying its a family day. So why u people are booking appointment of singles on family day. They are literally making people suffer more than the virus.Never heard from anyone about this much worst managed vaccine center. Pure Health is top of the list managing worst in whole UAE.

I got my 01st Dose of vaccine on their Ras al khor / Al Aweer center on 17th Mar now its 25th Apr & till now I have not been given 02nd dose after queing up here for 05 times on such hot summer days. Today also I queued up there around 0730am to ensure I get it today but they first told us at 0930 after making us stand for 2 hrs , that all will get vaccine after 1130 am so I chose to wait but still at 1130 they took 4-5 guys in & told all remaining to come tomorrow. There are people waiting in que for so long on such hot summer day , people are fasting as well but this center doesnt care & treat badly.The funda of appointment is still not clear why they scheduled for 07th apr when they are not able to provide till 25th Apr as well . Now its more than a month but still no 2nd dose & I dont know shall I keep going standing in que ,taking out time from our office hours or just leave the 02nd dose.As this is pure mismanagement.

Upon traveling back from Ukraine to UAE you have to present PCR test results from clinics listed on their website and although the price of a PCR test is approx 107 AED purehealth.ae charged me 331AED! People are going back home to see their families and saving money during these challenging times and you’re making money on it while leaving no options! SHAME ON YOU!!!

First of All Thank you So Much For This Platform..We have tried through lot of media and vaccine centres to get Vaccine to our Company Staffs. But unfortunately we could not get it. Finally with the help of PUREHEALTH especially Ms. Sandeepa Luthra, she help us very well to get the bulk appointment and also Mr. Shamon as well he received us with all responses. Alhamdulillah we got the 2 doses on the accurate appointment time.Thank You So muchGood LuckOn Behalf of Unesia Aluminium

My second does Date was almost expired - i keep comingn to take my 2nd vaccine 4-5 time there nothing was happened so far. kindly anyone healp with this , thanks

Hey guysGreetings this is to bring to your notice that *the qusais health center* vaccination drive is been run by pure health health care solutions company, i and my friend had taken the first dose of sinopharm vaccine on 15/04/2021 and today is the 26/04/2021 and we still havent gotten our second dose of the covid vaccine, this is solely due to the irresponsibility of the management at pure health, they have no sms system Whatsoever and they tell you to visit them everyday for an update which is absurd because most of us have a busy schedule throughout the week. the operations manager along with his team sits inside in the AC tent sipping on tea and coffee while we stand outside the centre with all the gates closed in 40°C heat.If anyone of you have faced this type of behaviour from the pure health organisation please do share.Just wanted to know if there is any other alternative to get the second dose of the vaccination from a different center.

Second dose of covid vaccine not available at pure health, Al qusias health center is the worst for covid vaccine. No boady no when the vaccine will come. Every day they say tomarrow. And tomarrow never dies

My experience was very smooth and hassle free.Very organized, friendly and helpful staff.My PCR test was done effectively and I have received my results within 24h.

An appropriate and complete guidance was given to me when I approached Pure Health HO about non availability of vaccine second dose at Ras Al Khor unit. Accordingly my daughter could get the second dose of vaccine on next day.A very helpful staff at HO

The efficiency of service and the hospitality of the staff is very much impressive. I always recommend Pure health to my colleagues, friends and family for their efficiency and accuracy

The Worst Service EverI have booked a covid test to my family in Egypt as it should be through This pure health only to come to UAE and after paid the money i cant reach anyone ( No one reply to Customer service number) and i have to do a lot of calls to Egypt team who are Un-cooperation at all and keep saying plz contact pure health. looks i lost my flight because i have used Unprofessional Pure Health.NOT RECOMMENDED AT ALL

Excellent service, fast responses, results delivered as expected. Very happy with services. Communications are exceptional.

Dear All,GreetingsI have join Pure Health 3 yrs ago. Under excellence leadership and management I am thankful to my superior who guide me through this platform..Best regards to Pure Health familyMujaheed Sharif

Worst lab ever I missed my flight because of them. They told I will get my result after 24 hours and now it is more than 72 and I did not recieve anything

Puri health team works very actively.

Worst service ever. Paid for a COVID test but there are not dates before I fly. So I called for a refund and emailed but no response 1 week later. No answer by phone, no communication what so ever. Terrible customer service. Quick to take money. No service provided! AVOID

I just want to share my experience about pure health. Actually it is my first time to contact purehealth and i was amaze because of their fast response regards my questions and they are very accomodating. I really appriciate what does Purehealth have done today. Thank you and best regards. Stay safe😊

Really Appricate Miss Bilina Shamoon and team ,thank you pure health for excellence customer service

Hello, non of your number on all locations are working. We are trying to locate Ras Al Khor Purehealth vaccine center as selected on your website appointmebt booking. but we couldn’t find the location anywhere. Appreciate your advice ASAP.

The worst of the worst. They will deduct the amount when you pay online and then ask you to pay again. Complain and you easily get another persons delayed result. contacting their support more than dozen times for a week to recognize your issue. Make the PCR elsewhere and ask for a refund and they will tell you the refund policy is 40 working days after they recognize your claim and not for the full amount.

Excellent services!I used their online system to book my PCR test in order to travel out of UAE, everything was easy and fast.Test results arrived in one day!As well, their customer service team was fantastic, when I had a payment related query they emailed me back within a couple of hours resolving all my questions.

Very bad experience from Hor al anz medical center .they just keep on giving false hope to the people they always want us to came back everyday morning but they don’t give the 2nd dose vaccine. Keep on saying they don’t have it but the truth is they do have it.. how come other center has it and only al hanz doesnt’ very poor system they had in that medical center area..they should never treat someone like that.. if they don’t want to give it it’s fine,,just say so.stop telling us to come back next day early morning.. just tell us directly you don’t wanna give us

Basically we were supposed to be flying but our report didnt come and it took alot of time even though we needed it for our flight. we contacted reem who works in this company and she was a great help and helped us with our reports saved us! thank youu

Accurate, quick and effective testing.I got tested on Monday and by early Tuesday my PCR test results were ready. As well, I received assistance by the customer service agents who helped me to track my application and understand the procedures to travel back to Dubai.Can’t be happier!

Very helpful customer service staff who guided me by email .I did my vaccine in Ras Al Khor successfully.

The worst and unorganized service.Unfortunately i opted pure health for my 1st dose vaccine. I really regret now.for the last 4days i used to go there hor al anz to get my second dose. According to the date given in my vaccine card today was my last date to get the second dose. Securities informed me to try the next day to get vaccine. WHY CANT YOU START APPPOINTMENT SYSTEM?. Everyday i have to go there to try my luck. Its really annoying .On top of that i must have to take the second dose from the same center because my 1st dose record is with pure heath system. I dont have any other option now. i am trapped .

Really dependable for covid tests in India. Good network with labs in most places and quick results. Received the result same day when the test was in the morning. Highly recommended.Also to mention is the quick response from the customer care team, be it over email, twitter or the chat box in their website.

Took 3 days to get my PCR result i did the test on 24th of this month and got my result on the 27th they dont answer the phone worst lab ever in dealing with samples and pickups

PATHETIC MANAGEMENT, LAZY AND IGNORANT. KATHERINE HR & ENTIRE HIRING MANAGEMENT WILL FOOL YOU. THEY WILL CALL YOU FOR INTERVIEW AND WASTE YOUR TIME THEY ARE TAKING INTERVIEWS JUST FOR FUN AND ARE PLAYING WITH CANDIDATES FUTURE. NEVER GO THERE FOR ANY INTERVIEWS. BE CAREFUL AND AVOID THIS COMPANY I WILL RATE -100

I have used Pure health PCR test several times since pandemic, everytime i have received the result even before the time promised to me. I even used the services to travel from india to uae and the partnered Lab and Pure health customer service help for the entire process was impeccable.

Best PCR experience! Very Hospitable staff.💖

I had gone through their services like PCR Test , Vaccination , Lab Test etc. They are doing very well and fast track services in all over the GCC which is great. I would like to tell everyone who wants to do PCR test or taking vaccine i think Pure Health would be your best solution. Hope you know Pure Health is the GCC’s largest medical laboratory operator & medical devices distributor.

TERRIBLE , I have been tried to reach someone in Pure health for over a 3 days. Nobody answered the main phone even if i called daily over 30 times. such a disgrace for a company not to be able to answer a call for customers. I would not recommend thee neither in corporate or personal need.

Everything was OK and well organized.The result of PCR emailed within 12 hours.You are so professional.Please keep on.Regards.

My experience of “Pure Health” was just smooth and seamless. They took my passport and checked for my travel details and guided me to my COVID test counter at which another staff was super friendly and told me to relax. Their staff and services provided at Dubai International Airport was just too good. Even amidst the pandemic they have trained their staffs to be well calm and informed about the latest updates and protocols. Really thankful to all the frontline warriors for doing such an amazing job.

Thank you for your quick response!

Very bad experience, I have done my first vaccine in dubai 19 January 2021,al qasis health center, i went there today for the second vaccine they said no vaccine, when I called pure health contact number ..no reply, I went again no information, I went also sharja expo they are not accepting dubai vaccine people,This is my personal experience, hope your company will update everything online save our time and your time.

My wife and her brother reach dubai at same time and same flight. Now it is third day her brother got test result first day itself and my wife still under quarantine and waiting for her result. She is really desperate and tensed. It is her first visit to dubai. It is almost spoiled. I tried to contact pure health customer care several time. But it is waste of time. Sorry to saying that your customer service is really poor. Hope will get her covid report soon and she will be free from quarantine

Very respectfully place with wonderful customer service team

We are frontline heros such a great achievement, feeling proud with Pure Health

Avoid going for RT-PCR FREE at Sheikh Khalifa Hall-Ajman, they will drop Corona virus oral thought your nose in test room, which close from three sides... AVOID going there..

Phone number doesnt work!If we r paying for a service i expect to have a better customer service and not a robot to talk to. There should be someone 24/7 present to answer all queries.

I usually use your portal to travel from UK to UAE, this week I will have a trip to Hungary and didnt find any accredited labs on your portal, please guide me through. Thank you

Cool app for PCR test labs worldwide. Please add more options in South Africa!!!

Never deliver results on time.Test taken on Wednesday and still no results now they are closed for the weekend

I appreciate the quick response about my querry regarding registration. Everything went very smooth after. Result received within 24 hours.

Highly recommended.I got the corona test through pure health appThere was an emergency case they help me I dont have words to explain.

Poor service. Very very bad.No proper bed for sleep. Very hard bed. Very bad food. Very bad service. Dirty rooms, dirty floors. No quick support. Corridor are locked so that people cant complain or go to reception. EHC in mussafah is where I am right now

Results not in after 3 days, phone calls not responded.The IVR was off throughout the weekend, on Sunday the calls started going through and after waiting for someone to respond the robot told me that they work from 9am to 6pm *(call happened around 11am) and dropped me. Every other call that I have tried showed it was either busy or was continuously dropped on the other side.Are they hiding? I just dont understand how is that possible to be so irresponsible for such an important case. Terrible service.

Bad service they charged me for PCR test with extra amount of aed 200 and Im following them for than a month to refund the extra amounts!! AED

Good service. Just please provide telephone number .I want to edit my application on PURE HEALTH portal.

Very bad service. I was trying to call them on their numbers to get the result test on paper as I need to travel but they dont respond!!!! better for them to shut down their center

The Customer Service team were quick and efficient in answering all my international travel queries in regards to their online portal.

I feel so grateful being part of Pure Health family and working in an environment where all my colleagues are very supportive and understanding where everyone is taking part of a team. I am feeling blessed because Pure Health opens a greater opportunity for me to utilize and maximize my potential and talent as an Administrative Officer. PH Labs are absolutely giving accurate and reliable reports performed by highly qualified staff whose rendering service always with a smile.

Very supportive management, great working environment

Disaster customer service for the task they have been assigned. No sense of responsibility, you can’t contact by the phone as nobody is picking the calls. You get directed to a useless chat that can’t fix your problems. We did the test in an approved lab in Spain which has confirmed the results have been sent to pure health. However pure health doesn’t know anything about and we are about to go to the airport to get back to Dubai. We might not be able to get in and who is going to pay for the test again and booking changes? They got the 500aed already, there was not delay on that.....

I travelled from Ukraine to UAE and chose one of their accredited labs in Kyiv for PCR test. Super fast and very convenient. Once I come to portal, chose my current city and it showed all the authorized labs there. Received my result within 8 hours. Thanks for Customer Service team, who guided me!!!!!I texted you guys via chat support at 2 a.m., however I received an immediate answer with clear explanation step by step!!Really appreciate!!!!!

Yesterday morning I tested my covid test, still I dont receive my report., I contact online chat, its was useless

Very helpful and easy to use the website

Paid for two tests in August, after payment went to choose a suitable time slot and they didn’t have any slots prior to my flight.I cancel the requirements and am told to expect my refund within days. I get a refund for one test weeks later after multiple follow ups. Two and half months later and still no refund nor any response to my numerous emails.Ridiculous service