user
Key View
Dubai, United Arab Emirates
Appearance

Comments
Yo
Review №1

I stayed at the South Ridge apartment for 2 months and it was a great experience. The location is outstanding, less than 5 min walk from the Boulevard and few min from Dubai Mall.The apartment is very clean, and Key View Staff are very professional and reliable. Whenever I faced a problem with the light bulbs they would send someone to fix it right away.Thank you so much. Ill definitely come back and stay here again!

ro
Review №2

Keyview is a really professional company which runs AIRBnB on my apartment. All people who involve in running the daily transaction is so professional with full of dedication and passion. Superb Company indeed

An
Review №3

Since listing several of my units with Key View, Ive been fortunate to experience great peace of mind knowing that my properties are in such capable hands. Ive been very impressed with the performance of my units, which have seen high occupancy rates throughout the year and glowing reviews left by satisfied guests. Id especially like to mention Jake, Alex and Andre, who have been absolutely fantastic to work with. They are professional, easy to commuicate with and totally transparent. I certainly wont hesitate to list more of my units with Key View in the near future!

Fr
Review №4

My stay at Key View was brilliant. The staff was very nice and helpful and the service was amazing! Highly recommend if you are looking to stay in Dubai.

Pa
Review №5

Keyview Dubai team were closely monitoring my 45 days stay in Dubai. The villa was perfectly equipped with all necessary appliances and much more. Their team showed professionalism in responding to any emerging need which made my stay with kids really comfortable. Highly recommended!!!

La
Review №6

Fantastic customer service from Vanessa and the rest of the team at Key View regarding our trip to Dubai. They were helpful, professional and highly responsive throughout all of our communications.

Bi
Review №7

Key View are an amazing team. They made our first trip to Dubai very memorable and special. The apartment was amazing and all staff were helpful and friendly. We will definitely book with them again.

Jo
Review №8

Good agent to rent a furnished house in dubai. Little bid expensive. But they have a quite interesting portfolio.

Ge
Review №9

We had an amazing stay! The staff at Key View are brilliant and were very helpful. The apartment was exactly like the pictures and was a great location in Dubai.

Jo
Review №10

I currently hold a number of apartments with Keyview under management. I am seriously impressed with the perfomance so far and I would really like to thank Harrison, Alex, Andries and Vanessa for always going above and beyond. I’m really happy to see how fast you have expanded and how your efforts have translated into so many great customer reviews and great returns. Especially a big thank you to Alex who as my RM is always available and always on top of everything. I believe the greatest compliment I can give is the fact that I continue to allocate more units to you from previous management companies. Joakim

Ni
Review №11

Really good experience I made with Key View - they are prompt in responses, accommodating and making an effort. Thank you!

Ju
Review №12

Beautiful place, clean and fully set up to have a great time.Team is nice and responsive , efficient too.Highly recommend.Have fun :)

Cl
Review №13

Fantastic apartment and staff are amazing! We had a really enjoyable stay, would highly recommend.

Al
Review №14

A really enjoyable stay. The apartment was superb with everything we needed.The location in Dubai was brilliant for us. Outstanding service, great value of money and lovely people.

C
Review №15

This Company is really amazing. They arrange everything really fast and very well. If we will rent again we will ask them again. Thanks guys, keep up the good work!

Ce
Review №16

Be careful if youre a guest booking for your holiday or a property owner asking Key View to manage your apartment. Shoddy customer care and unprofessional.I stayed at The Address, Dubai Marina from 17 Nov to 29 Dec 2020(I paid Key View for a 6 week stay) so I have a good insight in to how this company operates.Originally I booked from 17th to 10 Nov in room 1815. Partway through my stay, there was planned maintenance work needed in the bathroom. I wasnt aware of this at the time booking. However, it was not a problem as I was told this was low-level maintenance. However, on the day it turned out the works needed would be more significant and I couldnt stay in the apartment. I dont think Key View were aware of this.I messaged Alex at Key View. Alex responded and moved me to room 3007 that day. Great, it was all being sorted (or so I thought). It took me around ½ day to pack, move and up pack again. Room 3007 has a much better view of the marina and more sunshine. (Room 1815 doesnt get any real sun as its on the other side of the building, and the views of building work/site).Apartment 3007 was lovely so I extended my stay (on the 25 Nov) until the 29 Dec, based on booking room 3007 through the Christmas holidays. This was confirmed, see the screenshot of the text. However, two days later, on Friday 27 Nov, the Guest Relations Manager, Andre, turned up at my door asking me to move to another room that day. I also had missed calls from Harrison. They had another client who wanted room 3007 that day. On the day, I was feeling so unwell but to cooperate, I said I would look at the new apartment. It was a one-bedroom, but opposite the building works, not much sunshine and noisy. I declined the room as I was happy in 3007.2 days later, Alex called me and said that I could either move out or take a refund! Basically, theyre throwing me out of the booked/paid for the apartment. Alternatively, I had to leave 3007 on the 14 Dec and could go back to room 1815. I felt so bullied. I was travelling alone, and I couldnt believe they would do something like this. I had no fallback plan, so I reluctantly agreed to move back to 1815, even though I had already paid for 3007. I had no means of escalating a complaint. No other proper hotel or apartment service would treat guests like this.On the day I moved back to room 1815, Andre, the Guest Relations Manager, helped me move. While he was there, I expressed how upset I felt. How horrible the whole experience had made me feel. Especially when I was told to either move-out, take a refund/move back to an apartment I hadnt booked in the first place and give up my original booking so another guest could move in to 3007. Why was I being inconvenienced and treated like this, with no gesture of goodwill, nor discount offered? Andre promised and promised he would get back to me with some kind of proper explanation or gesture - he would do all he could to put it right. I never heard from him or the team about this AGAIN. I didnt chase Andre on this as I felt Key View would kick me out of the apartment anytime. I was on tender hooks for the rest of my stay, I thought they would terminate my booking just because they could. It was horrible. My Christmas was ruined, plus 1815 was freezing in the evening, due to no sun during the day.If youre a guest, be aware they are working on behalf of their clients who lease out properties, so theres no recourse to complain or report shoddy service. You will end up paying for their mistakes with no gesture of goodwill/compensation.∫If youre a property owner, paying Key View to represent you, ask yourself if you were travelling overseas alone, would you want this type of treatment when paying for six weeks? If guests were staying in my apartment, I would like them to have the best experience possible. Whether that was dealing with me directly or via Key View.Key View not only operated unprofessionally but lacked any customer care. Book at your own risk.

Ro
Review №17

Key view is an amazing team, I rented an apartment for a week at DIFC. Beautiful apartment, great service, the guest manager Andre was always helpful over a call with everything needed.The cost and the property offered are simply a treat from Key View.Thank you Harrison, Andre & Jake for being so helpful and such an amazing team.RG.

Mo
Review №18

The communication with the staff at Key View was super easy and quick. The apartment looks exactly like it does on the pictures and was perfect for our first trip to Dubai!

Ah
Review №19

Great service

Mi
Review №20

The team at Key View let my apartment in a matter of days, they found me quality tenants during this very difficult time, special thanks to Harrison for sorting all the little details. I would highly recommend them.

Jo
Review №21

Very friends staff.

An
Review №22

We rented an apartment in Royal Oceanic Tower 2304, spent 20 wonderful days in it. Spacious terrace, bright rooms, there is everything you need for living. The management, at our request, quickly eliminated the issues that arose, for this special thanks. Very convenient location, next to a large grocery store 24/7, pharmacies, hookah place, tennis courts, medical clinic, taxi stand. A couple of minutes walk to JBR, Dubai Marina, a lot of establishments, a beach. The Apartment has a parking space, which is also convenient. The gym is small, but equipped with the necessary, two separate gyms: cardio and strength equipment. The pool is new, quite a cozy space, it was completely renovated last year.**************We rented an apartment in Royal Oceanic Tower 2304 and spent 20 wonderful days there. Spacious terrace, bright rooms, there is everything you need for living. The management, at our request, quickly eliminated the issues that arose, for this special thanks. Very convenient location, next to a large grocery market 24/7, pharmacies, hookah, tennis courts, medical clinic. A couple of minutes walk to JBR, a lot of establishments, a beach. The Apartment has a parking space, which is also convenient. The gym is small, but equipped with the necessary, two separate rooms: cardio and strength training equipment. The pool is new, quite cozy space, it was completely renovated last year.**************

Information
43 Photos
22 Comments
4.8 Rating
  • Address:Dubai, United Arab Emirates
  • Site:https://www.keyviewdubai.com/
  • Phone:+971 58 538 6382

Categories
  • Property management company
  • Holiday accommodation service
  • Holiday apartment rental
  • Short term apartment rental agency
Similar organizations