Wonderful ExperienceLifetime Memory

Department of Tourism and Commerce Marketing is dedicated in providing the very best service in the Tourism industry and Louiza Samia has always been a great support for us in the hospitality business to drive and promote Dubai tourism as a key travel destination. DTCM delivers informative materials on different experiences, adventures, general tourist and business advice. Louiza Samia helps us connect directly with our guest inquiries, reviews and other issues to improve our overall service delivery. Louiza Samia is truly committed in boosting Dubai Tourism and Hospitality.

I am an office Manager for Holiday Homes Company here in Dubai.I must say DTCM is highly reliable when it comes to responding and always follows up until any issue is resolved. I must name Ms.Louiza for supporting us and directing towards taking decisions whenever needed in the complaint department. Also special mention to Ms.Eman, Mr.Mathew and Mr.Obaid for always supporting us whenever needed.In future we look forward to have a jurisdiction within DTCM with their great team as this will make resolutions easier than today.

Very bad experience with DTCM. Complaints are being closed without resolving a case. Someone should seriously introspect customer complaints handling and management.

Ms. Louiza Is always punctual and very respectful.she has an excellent attitude and very professional. always providing full details and always insisting if she was clear and we got all required details.

Excellent support from Dubai tourism. also special mention for Louiza Samia as she has been very professional and helpful in handling our cases with very good response time. Thank you

If I can provide more than 5 stars, I would not hesitate simply because DTCM helped me lately in recovering an old refund from a travel agency where this travel agency has dragged me for 6 months until Louiza intervened and made it a quick mission.I really appreciate Louizas dedication and professionalism and especially her push to make sure customers rights are given back to them.

Thanks for the support and help. Ms Louiza Samia has been very supportive for Cleartrip

I am very grateful to Ms. Louiza Samia and DTCM for resolving my complaint. I sincerely appreciate your help. Thank you.

It was my first time dealing with DTCM and I can honestly say it was one of the best experiences Ive had when it comes to customer service. I had a slight issue with a certain hotel and once I contacted the customer support email I received a reply within 5 min, and after another 30min the issue that I had which was pending for over two months was resolved instantly. Mrs. Louiza Samia the person handling my complaint was swift and professional with managing my complaint she literally went over and beyond to help out. Thank you so much DTCM for having such professional staff on hand.

Ms. Louiza is always available and always assisting us in a very professional way. You can depend on her always.

Nice place to work...

Very bad service, I raised a complaint against a company based in Dubai and They did nothing. I am surprised with this very bad service. All Dubai departments are doing great for their customers except for this one. I hope their services get reviewed and rectify this deficiency

Excellent and relaxingwould highly recommend :-)

Still cannot understand how they deal with complaints. Complaints are closed before anything happens on the ground. Not sure what law they are following regarding noise control. I asked them to provide me the law by email, went to their office to request the same but nothing was sent or given to me. Law and requirements regarding noise control in dubai is issued by department of health ref: DM-PH&SD-P7-TG04 but Dubai Tourism does not take this document as their reference for noise control. I am suffering from noise emitted by two restaurants that play music with loud speakers every single day until late at night.

Wow what a customer service best service given 5 star Rating

I had logged a complaint against reliance hub services in October. I got a mail from dubai tourism stating the case has been resolved and closed. Inspite of sending a reply on that mail that I dont agree to close the case there was no respond to it. The company has taken my money and doesnt want to repay it as they are not answering my calls nor are replying to my mails.I am very disappointed.

Complaint against Holiday Factory Tours - Ticket No:2019-66075i have sent email to customer care1 but no reply since augest 12 2019 to till date, i was calling customer care every 2 days since auguest 12 but they are saying that related person will call you but till date no one call me back.

Worst experience on taking action against NOVO ELITE HOLIDAYS.They dont even deserve 1 star.

To: Ms. Maryyam Mumtaz (from E-services) and the rest of DTCM. You have such a wonderful team. Very helpful and accommodating.First I am so down, because of the wrong entry in the system. But, Mr. Muhammad and Mr. Abid are very helpful. They instructed me what I will do or they gave me the procedure.DTCM are such a great team. Very calm and they will resolve the problem ASAP. Thanks to all. More power and God bless you all.

Thank you Aisha Abbasi for the prize of DubaiFitnessChallenge.

Seriously very helpful - DTCM helped me a lot in getting my money back.. I thank you DTCM sooo much

Big thanks to the contact center team, Maryyam Mumtaz, Abir and Ahmed. They always promptly respond to our queries through e-Services.. Good job and all the best

I just wasted one hour and three round by car on the block to park my car and get in and found only a small desktop with a lady who doesn’t know anything about visit Dubai attractions ticket.She told me to go online and online did not give enough information.I am with my kids very disappointed.Sorry Dubai

Working in Dubai since 12 years

Hello,i just came back from a week stay in the UAE. i stayed at the beach hotel in Sharjah, and that was a great experience.then i moved to Reflections hotel in al Jaddaf, Dubai for the remainder of my stay.my experience with the staff at the reflections hotel was very bad. their service was very poor, they were rude and unprofessional. after only one day , i decided to leave the hotel because it was far from everything and i was spending too much money on taxis. i was told that i could not leave because i had a non refundable booking. i complained about the location ,but nobody even bothered to inform me that there was a metro nearby, and a shuttle from and to the hotel.i discovered that by myself.one night i came back a little late, and called the hotel for the shuttle. i called 22 times, and no answer.the day i was leaving a guest was having an argument with the staff about his bill. he was treated with so much disrespect. he was told first to leave if he was not happy, then a few seconds later , he was told that this was not his house. and this was by an indian man who i believe was a supervisor.anyway, a great country to visit, but this hotel is way below the standards that any hotel should strive for

Amazing dubai ...! & I love dubai......:))))

Excellent service given

Very helpful team specially Mr M.AlHamadani

Best place to work!

V good

Time World Freight

Friendly staff

Amazing

🔥🔥🔥🔥🔥

The interaction is very sophisticated and professional, and the interaction is fast and distinctive, like the distinction of Dubai .. Good luck, Lord

Department of Tourism in Dubai Thank you 👍🏼 for the kind learning, you are the best 🙏❤️😍One Central Building 2, 4th Floor - Dubai

HelloBrothers in Dubai Tourism AuthorityThrough this message, I present my complaint against the Roda Amwaj Hotel on Al Mamsha Street, where the alarm rang 1045 pm on January 8 in Building No. 5, and we immediately rushed to escape, and when we contacted the official, he said frantically and recklessly that he was mistakenly forgetting the terror that befell me and my family.I hope that you will give us back the hotel management.

The vision of Dubai 2020 is a strategic road map whose main objective is to attract 20 million visitors by 2020, double the number received in 2012. This vision was approved in May 2013 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. This strategy outlines the requirements for the city to increase the number of visitors effectively, through the establishment of multiple initiatives including regulatory policies, infrastructure development, promotion of product offerings, and marketing of tourist destinations. The overall objective of these initiatives is to implement the strategy to make Dubai the first choice for leisure and business travelers. Tourism is a key to Dubais growth and economic diversification. The vision of Dubai Tourism 2020 will further enhance this sector by developing and enriching Dubais offerings, whether at the level of events, landmarks, infrastructure, services or packages. The strategy includes a marketing approach to promote Dubai, attract tourists, divert destinations and book hotel reservations.To achieve these objectives, the Dubai Department of Tourism and Commerce Marketing (DTCM) will utilize all possibilities in collaboration with the public and private sectors in Dubai and abroad. The Department will focus on three main objectives: Maintaining Dubais market share in international marketsIncreased market share in emerging marketsEncourage tourists to visit Dubai again

You will not get the full stars until you address the problems of non-cleanliness of Dubai hotels Unreasonable Enter a 4-star hotel on Sheikh Zayed Road and get out of it with skin diseases due to dirtinessRose Rihana Hotel is a bad front so far and I suffer from the hotel because of its dirtiness.

I have development projects for the tourism sector ... which authorities are concerned with these Shans until I introduce them?

Characterized by professionalism and fast delivery

Decent

Gra8

Mashallah

Comfortable

Prepare