Excellent service 👏 provided by Team of staff Ms Isha.K , Mr Irshad & Mr Aditya. They were so professional while dealing with products and skills I had no choice but assure E Max Management that they have won this customer permanently thanks to above team ...Wish Mr Lalilat the manager on duty was available personally so I got thank an complement his team... Hoping to hear his feedback too...Well done Emax 👏 perfect an challenging competitors around you like Jumbo an Sharaf DG But your team performe extremely well an Won 🏆 this customer outright in products an in service . Thank you Emax 😊By the way the product ✨ sold was a Birthday gift 🎁 and your Team double the value with Best 👌 Service..

Pathetic and very poor in store customer service. Nobody will bother assisting you and then they will start calling each other for assistance.Later the guy acts like he is doing me a favour selling the laptop.The worst part is they put school student deal and later when you like and make up your mind wasting 1 hr of your time.. They say they dont have stock.On requesting the other stores details where the stocks are available. They says there are no stocks. He doesnt even bother to offer a call back when stocks are available and just walks off. Absolutely pathetic sales and customer service. Going back to this store will be very difficult going forward

Shamsudheen helped us buying all the appliances to our kitchenHe assisted choosing everything we neededArranged prompt delivery tooEDITEDdelivery of the items are totally unprofessionalWe purchased 3 items which will be delivered by 3 different delivery companiesWasting your time since you need to stay home all dayThe delivery company couldnt find our address and informed us that they wont deliver on the day agreed thus making us waste our entire day and forcing us to take another day off just to be able to receive the itemsEMAX you can do better than thisRating adjusted from 5 stars to 2 stars cause the experience in the shop with the sales person was still good yet the whole experience wasnt

Very disappointing services. Takes too long . I went to avail trade in offer for laptop. Which took more than 3 hours to complete & it can be availed only one old model and credit note expires in 5 days there were clash between sales and billing counter. Sales area gave me price of 1599aed after exchange price without any freebies while billing counter said its 1800 something with freebies. Even tho they offered little bit more exchange price than other place , it doesnt worth it.Day 2laptop I got previous day Lenovo ideapad 3 , was hanging badly I need to return it and purchase different model .They had student discount but it was available only on ideapad 3 model.Incase you need to return the item, please note that they will charge you 15% of invoice as restocking fee .If you see any good offers in emax, please make sure they cant rip you off with marketing jargons.

Emax is a electric store which has variety of electric stuff, they also give discount on all items to their customers when they have a VIP membership card, it’s not a big deal to take it.I got 5% discount on Dyson hair dryer because of my VIP membership but because of my long term visa They charges me 5% tax. The good thing is they don’t charge tax if some one is a tourist.Another option is the same day delivery if you buy online from them.I have bought electric things once since long time I don’t have any issue with E-max at all.

Went to receive the pre-ordered Oppo Reno6Z 5G, and sharing the experience:Staff behavior: Over polite which makes customers feel something fishy :)Staff Knowledge about the product: 1/5. They not only dont know about the product specs but also they give wrong information to customers.E-Max Offers: 3/5. Even though they provide more freebies, the quality of them are poor (this doesnt include the earbuds provided by oppo).Billing section: 0/5. E-Max must be ASHAMED of begging its customers to pay 1 AED for the plastic bag in which they are packing the product. When questioned about this, they dont hesitate to argue.Overall: Not happy with the experience and will never recommend to any of my friends.

I would like to thank Syed Irshad from the television department, he is very helpful and very professional. One of the best sales people I’ve even seen.He will always give an honest opinion.Wish you all the best Syed.

If you want on time delivery look for another store. Second time they have kept me waiting for an item to be delivered. First time they palmed it on the external vendor so gave them a second chance. Which now I know was a mistake. Was given a Delivey slot between 1-4 pm. When I followed up with the customer service was told they would deliver before 10 pm!Keep you whole day free if you expecting an delivery from Emax or their partners.

Dont buy from them worst experience! I bought a mobile the bluetooth is not working nothing has been fixed. No proper customer service

Absolutely the worst experience with Emax. Previously I purchased all my kitchen appliances with Sharaf DG and regret not doing so this time around too. Their technicians arrived promptly every time I had an issue. This time I purchased all my appliances with Emax. My dishwasher was delivered on the 18th of this month and despite several calls and promises, I’m still waiting for the technician to install it. I am at my wits end as to what to do. Extremely disappointed. God only knows if I had an issue God forbid with any appliance, I doubt anyone will show up to fix it!!! Buyers beware.

At E max price is little high while comparing to nearby Jumbo. And they are giving fraud advertisements like flat 500 dhs for exchage of laptops. I went there with a thoshiba laptop and I surprised that they offer only eighteen dhs!!...

You are the worst electronic company that I have ever seen. Extremely bad customer service. A 15% deduction on a product purchased after 1 hour that came with a flaw is completely not acceptable.

One of the best stores you SHOULD visit for electronics shopping in Dubai. The store has various products with distinguished promotions and after sales services. The staff are knowledgeable and cheerful.

Yet another outlet with poor customer service. Waited for over 15 mins wanting to buy a portable Ac unit. 3 staff walked passed and congregated in a group of 7 staff. I was trying to compare which unit to buy, hoping for someone to offer help. When i finally got their attention, there was a small commotion between them when they realised that there a customer waiting to purchase. There was a staff member at the cashier dressed differently in long sleeve behind the counter with the cashier. I informed both of them of the lack of attention or assistance. I wanted to buy the item, but when i realised that my disappointment wasnt acknowledged, i took my card back and cancelled any intention to purchase and walked out. So many staff, not enough care or accountability. Emax i would suggest you improve your staff training or staff morale. Sadly you lost one customer who almost purchased that Ac unit. I guess oh well...

Won’t recommend shopping from them at all The worst kind of customer services and after sales support, they lie to you in the shop and give you improper information, the cheat you on delivery dates and times so you can buy, and after that no one responsible to take an action or to properly follow up with you on your orders.Really regret putting one dirham in this shop

Poor experience after sales, they deducted 15% cash once I returned the one-day-old electronic item ( Sony headset ) to Mirdiff city-centre store without any product damage also submits original invoice and packing.This is not accepted by any customers, next time I will not buy anything from this store or same brand outlet, Very bad experience from the customer service centre in the same store.

It was good experience... Though they had limited stock available but customer service was very helpful to select right product.

Very good store, competitive pricesVery knowledgeable staff, Especially in TV section ask for Mr. Richmond very friendly, professional and knowledgeable specialist

Very poor after sales service . when they sell a product many sales guys after you but when you go to Customerservice for a repair or spare part they dont want to help you . very bad customer service this week at mirdif city center store

No signal star to be give to e max they are not good in service very bad service after sales while taking phone or other electronic devices the terms condition is different and after going for any service that is totally different and even the behaviour for staff in mirdif is very bad I was a good customer here since long back but from today onwards I will never ever will go in emax bcz of service. Really very bad experience with the staff not good .

Very poor service not even eligible for singles star ….in Sales people no one is knowing how to talk to customer… stopes purchase from here … very worst service …

Always loved shopping in E-Max... I visited this Tuesday and the staff were extremely helpful... Special mention goes to Mr. Syed Danish in the mobiles section, who was very helpful.

They hided to show the samples for not good product .. after you bought they ( emax) wont accept your return. Complete cheating and never ever go to this shop.

The after sales service was the worst of emax never buying anything from here 😒

They sell reliable quality products with guarantee.. Thats great .. I think we have chose emax..

Share my shopping experience in mirdiff citycentre with a very helpful staff Javeed Khan his service is very amaizing

Really feel disgusting with the warranty terms. Please take care of this guy sitting in the entrance. Get it documented and sealed at the time of billing. Life time warrantied phone guard is about to replaced twice in two months with service charge.

We didnt have a pleasant experience in their Oasis mall store. Now looking at the reviews, I should blame myself for not reading them before going there.We selected a blender at this store to purchase and the sales rep advised that if we pay with PayIt I can avail a discount. I installed the app and when I went to the counter to make the purchase the lady at the counter had no clue about Payit. Instead they asked to make the payment and Ill get the discount as refund in PayIt. When I made the payment another guy comes over and says I shouldve asked for the coupon code to apply. Now Ill not get the discount.Obviously we were not happy. We asked them to take back the product and issue a refund. As it was PayIt, they cant refund the amount and instead gave me a voucher to use later. Now Im stuck with a voucher which I have to redeem in 6 months :-|I wouldnt rate it as a pleasant experience nor excellent customer care.

Sales person disappeared from behind while we were going through a product. And when we looked back to ask a question, no one was there lol but otherwise great deals

Nice people. Good offers

I bought a product and it wasnt sealed and the staff assured me that it was never used and when i went home to open it the charger was missing, horrible customer service, do not shop from here

I have noticed that most of the people who rated 5 stars are all staff of Emax which I saw them at the store itself! please dont mislead the customer and dont rate your own store, let the customer rate them!

One of the worst experience to deal with EMax Mardif center, they are simply looting you. As there after sales service is pathetic. Not recommending anyone to buy stuff from here.

Two very bad experience with brand new defected soundbard system and moldy drum washing machine. They give us tough time to refund and even we lost 15 % of sound price.

One star is not even deserved! Terrible experience! Two purchases online and both delayed - one more than a month waiting, the second one, two weeks. Now they are trying to say that I ordered with click and collect option, which is not true! Their website is slow or shows server error! WHAT IS GOING ON??? Can anybody from the authorities check this company?!!! It is below any level of service I have ever experienced in Dubai! I was also a long time customer (18 years) and satisfied before. What is going on with EMAX? I will NEVER SHOP THERE AGAIN!

I personally Bought Samsung Note 10 Plus including Power bank but once I opened power bank I noticed its damaged and not working So I returned back to customer Service Emax Mirdif Branch they Said to me Sorry its not covering the guaranty. Emax After Sales Service is Very Very Bad . Once you go Inside Thier Shop All Staff will Attract toward you, but At the End All of them will Run Away from customers. Finally I have To Say This was My last Time Im visiting Emax .I Lost Approximately 500 Dirham for this item Unfortunately.

I went there to inquire something about phone. They passed me around, until I realized I was there for almost 2 hours. Imagine a woman roaming around the store trying to ask help without a proper help and I can see the crew are all in a group talking to each other. How ironic they talk to you in distance as a costumer but they’re to each other closely. I went to costumer service and still passed me. So disappointing.

Broke my iPad and didnt take responsibility, very disrespectful staff.

This shop deserves less than 1 star this is the second time I have stood here for 1 hour one time I had asked for a pair of earphones they made us stand there for so long I thought of never shopping at emax again and I recommend you all to not shop there. They just waste your time

If i could give less stars, i would! You should know if someone takes time out of their busy day to write a bad review about a bad experience, there is something seriously wrong. We bought a Samsung Fridge on the 6th of Feb 2021, and ask if they had the fridge in stock and if they can deliver it on the 27 February. They answered that they will be able to do the delivery on the the set date, so we proceeded to pay the fridge, and we were exited and waited for the delivery. They specifically told us they would call us a day before the time to confirm the date (we didn’t receive one single call from their side). On the day of delivery we called them to confirm the delivery time from 10am and several times after that about every hour to hear about the progress of the delivery. With the reply that they will get back to us to confirm a time slot. 4pm Shows up and eventually they contact me for the update just to let me know that they don’t have stock available. After the entire day waiting for them, this is the news I received... wow great job guys. I called the Emax store in Mirdif city center where we bought the fridge wo hear why the didn’t inform us earlier and why they didn’t keep the refrigerator aside after we purchased it on the 6th of Feb. I took this up with the stores supervisor and Emax guest service centre, and they both said they would contact me before 1pm the next day. I specifically asked them can you asure me that you will call me to correct your mistake, and both of them told me they 100% assured me they would call. It doesn’t take a rocket scientist to figure out they never called me back. So with no solution or communication from their side i am still left without a refrigerator and no answer from them. I would recommend anyone to use Emax in general if they can’t even keep a promise of a simple call back. WORST SERVICE EVER!! 🚫🚫🚫 DO NOT BUY AT EMAX🚫🚫🚫

Poor customer service. I recommend do not acquire any service from Quix screen protector, in emax store.

What I was after was discontinued. The sales rep was extremely helpful in recommending alternatives and ended up giving me an extra discount on what I decided to go with, which was a welcome surprise.

They want sales..not quality..whatever we ask they say yes..i bought Huawei phone yesterday and they said everything will work.. cant even install Gmail..work center and the sales team.. 👎👎👎Please aware guys..

Pathetic after-sale service.They do not honour the warranty. Be careful before you buy anything from Emax.The cooktop which I bought from them rusted within a month and no one is helping even after so many emails and calls.DO NOT BUY ANYTHING FROM EMAX.

Worst shop to buy electronic. They sold me TV and promised to deliver next day. Already two weeks finish and they still need two more weeks to deliver. Because TV is out of stock. Not at all recommended. There is Sharaf DG and Carrefour in the same place. I will prefer to buy from there next time.

Worst experience. I bought samsung s21 ultra last week from other shop and I was not aware that s21 series have screen protector. I went to EMAX mirdif and ask the sales man for screen protector and they explained about the screen protector. After getting my mobile without saying anything the guy removed the existing screen protect in a fraction of second and start making the new screen protector. Atleast he can get permission from me before removing the existing screen protector so that I can stop him. But he did not ask anything and removed the existing screen protector. And the screen protector cost 105 AED and its not worth for that. The quality of installation was poor.

My experience with emax is very bad I went for a screen protector for my phone and gave me a stupid film type thing 🙃

Be careful when a damage protection value is being offered to you. They are not explaining in more details, then when you have a damage or replacement to be done, they are deducting 20% axes fee, plus 20% or more of depreciation value. All these detailed info is not being explained to you at the time of purchase.

Very bad customer service. The lady at after sales section is very badly organized. Her name is Kumari and she doesn’t know how to prioritize the customers. She make us wait for long time and asking late information which very annoying.

Not buying from Emax anymore. They will encourage you to get Extended USELESS warranty. only 1 Year warranty from the store and the extended 2 year warranty is from another insurance company Allianz. (sales lady did not even explain it honestly. She just told that if unreparable, device will get replaced. A trap!! ) That is why we were confused because my 3year warranty is still valid but the guy keeps telling warranty is finished. What he meant was 1 year warrant from store, and the extended 2 years is from insurance company. what a scam taking more money from customers. Waited for 9-10 days to get reply from the insurance which customer service told only 48 hours, even an update from email or call, nothing. until I decided to just restore my phone because I really needed it for my job. I emailed them to cancel everything because I do not want to get it fixed by them anymore. Cant wait. Then the insurance company replied Thank you for confirmation, we will cancel the claim from our part... omg Never again!! DUBAI MALL EMAX

Not even deserved a one star for this store. Please read the incident!!! Never go in this store because i got a 5000dhs laptop and checked at the next hour it was not charging and then we got a replacement for a new one. Then the next day i saw that there are many keys broken and they were popping out so when we took there they told they will not replace it when its clearly written in their policy that every object can be replaced before 7 days!!. And now after 6 days going to be 7 days i still did not get any contact from them🤬

Very bad after sales service bought Dell xps13 end of August and one of the letters stopped working after trying to press it the surface broke took it to Emax to have the letter replaced on 30 of October, they told me it will take a week to 10 days its almost a month , when following up they told me still in repairing , when i started to express my frustration that my personal laptop has been with them for this long and I’m left without a laptop they came back to me saying we did not find a replacement keyboard all this time they were checking if they will find a replacement!!!! when I threatened to complain and that I need my laptop back they said that they will arrange for it to be delivered to the branch next day I received a call they found a replacement keyboard and it will take 2 to 5 days and i should pay for the cost which is 500 AED this is ridiculous and I will raise this with consumer right

The best electronic shop. Huge collection, knowlegable team members and competitive pricing.

Please do not go this shop forever. Its bad experience that they are selling repaired and faulty devices. They are giving warranty but even one day after purchasing they are not replacing product which I brought from them G5 Dell laptop having about 5,000/- Dhs.So I request you please dont purchase anything from Emax.DJ Sharaf is very nice. They replaced my iphone10 in three daysI can not give them even single star.

Has a range of electronics. A few offers going on at the time. Slightly pricy.

The worst customer service in Dubai. Made a mistake when I bought MacBook and Lenovo from them with extended 3 years warranty from Apple and Lenovo as told by them . I found that they have a subcontract with a shop in karama to do the repairing!!Not only that, but also they want me to pay about 20% of the Macbook original price due to depreciation???

Emax - your customer service sucks! Pathetic staff! Dont understand the difference of today and yesterday! The customer service wants me to follow up with your driver now to confirm if the delivery is scheduled or not? Do you have a resolution to this?

Right place to find the best brands like Hama, Brennenstuhl....German brands which are known for quality.

Very bad customer service, I do not advise anyone to deal with them, and there is a slow in dealing with them

Very poor customer service at mirdif City center. Lack of understanding the clients worries and concers. I wont recommend to purchase from them

Very bad customer service they are good only before purchasing after purchasing they are so bad hope that they improve

I paid for Assure++ Accidental damage with 50% value of the product.But now they say its only extended/manufacturing warranty.and cant be replaced.Upon seeing the review of others i should have avoided emax.Kindly dont fall into there wrong info.

Good offers! They accept several types of cards for discounts or points.

Purchased new Dell laptop, they gave laptop which was not charging , after complain they take it back without rectifying they return back in 2 month several time I visit to rectify but they are giving same laptop keeping nearly 45 days in 2 month after asking for the return money staff started manhandleing to me.

Zero customer service . Beware of their false extended warranty. Don’t try to claim the warranty. They will find any minor scratch in your item and will say sorry its a physical damage!

They not brining my tv in same time

I would think twice before i buy something at the store. I had such a bad experience. Got something that just broke with in a month. So I took it back but the refused to give me my money back of give me the same product for the same price.

Worst Experience Ever!!! had a choice between Sharaf and Emax. Should have stick to Sharaf. Guys, Do not purchase anything from these guys!!! you are definitely in for a dissapointment!! starting from the sales guy to the store/floor supervisor. The store manager hides behind counter until the unsatisfied customer give up and leaves.

Very very very slow counters....why have 6 counters if you operate only one????your customers are waiting to pay!

Full bunch of lies!!! Given lower configuration laptop. Told discount is added, but in the bill it is actually lower configuration. Sales people are really need to trained.... SO poor. Even if you buy check the configuration of laptop there itself...... Otherwise you will have to run behind them

I will never buy anything from them again, they have sold me a TV with factory defect, they refused to replace it , I returned it back to their shop and they never call me back to fix it or replace it, basically they have taken my TV and my money . Very bad customer service. I really advise everyone not to buy anything from them.

I bought an expensive HP OMEN laptop ehich I had been saving for few months now. Got a defected unit and customer service was really bad. 1st they ask me to wait for 7 days. Then they ask to go myself to the service center to get a report faster, now what kind of customer service is that? Its not like i bought a 10 dirham usb. Its a damn expensive laptop!!!!

Emax counters are very very slow ... the slowist ever ...this is electronic shop the have to find a solution how to be faster

Nice place for a wide variety of electronics. Mobiles, PC, Ovens, A/C, LED TV. Almost all kinds of electronics. Reasonable prices and good customer aervice

I want to give a feedback for my laptop purchase today. Your sales people lies about the time I need to settle things up. The first one was the Sales man who lied about the Microsoft office installation by saying it will just take 40 minutes and turn into 2 hours which cost me to miss a meeting. The second one told me it will take 10 minutes to put the protection screen and I ended up waiting for more than an hour at your respected shop in MCC with an angry wife and hungry kids waiting for me to show up at home for dinner so your employees can have a the ultimate satisfaction with false information . I’m posting it here on Google page to make sure no one else face the same deceiving attitude.

I bought a faulty water cooler. When I returned they would not refund me and only give me a credit note after keeping me waiting for two weeks. The machine nearly poisend me. Extremely poor service I will never shop there again.

It is quit place to shop from. No mucb collection. But tou can get deals from displayed items

The most worst service is available here.The sales promise to you something and doing something.Delivery schedule is extremely bad, no time schedule, no respect to the client.You cannot find the right contact for after sales service...Dont trust them!Dont buy anything from them!I have two times very bad experience with them.

I brought Dell laptop from Emax, they gave me a defective unit that didnt charge at all. After 25days I got return and changed with hp pavilion. As soon as i open the box and started to my surprise again the laptop with faulty hard disk. And immediately i had to take it to the service center my self. Even after the hard disk changed for a brand new laptop, my laptop still has problems...Wont recommend......

This store advertises out of stock productsWas looking for a Dell g3At the last minute they told me that the model is out of stock and showed me a much more expensive versionThey use bait and switch tactics to fool the customer

Horrendous delivery service. Went IN STORE on a Friday to buy something and they gave numerous guarantees that it would be by Sunday but its Tuesday and still nothing. Awful communication.. the CS team said that it should have been delivered earlier so what happened?

No customer service and worst delivery service ever!!! Please do not trust any of there promises they can promise anything to sell and disapear afterwords. I will never again buy from Imax!!

Worst team ever, they try to sell u without letting u know the policy of repair, don’t go for repair and damage policy it’s a trap they hire an agent to convince you that you will get a 100 per cent refund, but the policy has a lot of hiding infos, it’s the worst team all what they do is mislead u, worst customer care ever

Avoid a big nightmare, there are other good stores with proper support and quality profucts.In August I bougth a water dispenser Midea brand in Mirdif City Center branch and only one month later got damage so I went to request the warranty, I complained that was a leakeage, vibrating and not cooling. They sent it to service and they return with a comment that only was required to adjust the condenser and wasnt found any leakeage.However the machine alway was doing tremendous noise and not cooling properly.Then 3 weeks ago all the water came out and during the complete lock down so it was impossible to have any service.I call to the customer line and they said that I need to go to the store and leave again the machine taking in consideration that last time when I picked it up the agent told that for next complain only I will need to call and they will collect the dispenser to repair. But unfortunately it was incorrect this information.So I need to go for second time with this bad quality machine and get the service even in this time with all the risks because Covid19!To be honest this is a bad service and the worst quality product so I wont buy again anything from emax.

Very poor customer service and after sales service. They careless about customers complain and issues faced with products. They just want to defend their bad service and quality. They sell the extra warranty period and they don’t keep record on that and planned to make me pay for a service while i had extended warranty. They don’t look at their customers profile and history and just give answers that are not related to the main complaint. The service center used for their service which is Jashnmal is very bad and know nothing about products technicality.

I recommend not to buy any product from here. Most of the items will not work and if you go for after sales support they will make you cry. I have bought a tablet and made payment when I open inside the tablets touch screen was not working. They asked me to send multiple emails and not at all replacing the item which I have opened in front of their eyes.

The worst customer service, after Payment no one bothered to deliver the product. I spent 2 weeks after payment just to get the delivery. They don’t know about stocks availability and sells product just to take money & achieve sales targets. A big communication gap between Mirdif city centre sales staff and delivery/warehouse team. I was regular customer of E- max but now onwards will never visit and never recommend to anybody.Zero star Rating

One stop shop for most of the electrical items

Very big store with almost everything in the electronic and appliance section a person can ask for. Good customer service and knowledgeable staff. But again the staff is too pushy and jumping on the customers which is really not cool.

E-max has the worst costumer service in their shop and online too. I had many problems by contacting them and they are late in everything, with this worldwide pandemic they should be concern with people more to help them and to be help full, I am not going to shop their ever again for this unshame service. Everyone who wants to buy something from E-mac please think about it again.

Worst shop you can buy electronic devices in UAE.I advise anyone, Dont buy from them.If you bought dont deal with their warranty Allianz..Too bad experience with them

Well maintained store with all the latest gadgets and electronics

Uncooperative in solving problems of electronic devices and The customer is not their priority👎🏻

The guy in costume service that assigned last Friday evening 29.06.2019 mirdif city center was so sarcastic and makes me look stupid. I did was I was told and he blames me for that. Unacceptable manner! He as well took time to assist the white lady do some extra stuff for her.🤔🤔🤔 he better work in a place surrounded with white ladies better in customer service.

Worst customer service ever, more than a month and nobody did anything to help me with my problem. Everyone please learn from our mistakes and never buy anything from them, read all the reviews and think 100 times before buying any product.

Horrible experience, i took additional damage protection insurance and paid 700 aed now they are asking more 200 aed to get the device repaired. Dont trust their words, its all lies

My first and worst experience with so called big brand. Bought a Note10+ last week.- First they did double transaction from my card. (Voided later on)-Thats the only brand in UAE charging 569 AED service chargesDefinitely my first and last shop with e-max.

Please never ever buy from this shop as after sale service is useless. AC unit isnt working well after 1 month and when I called. They said wait 2 to 3 days. Seems someone will sleep outside tonight. Ill never approach this shop and will tell everyone to buy from else where. Poor customer service and poor maintenance team.

Worst experience not worthy to buy electronics from this place period. Poor product knowledge and poor management on the floor doenst even desrve 1 star

I was one of old customers of Emax, i was very loyal to this outlet over the past 10 years until i have bought a vaccum machine and unfortunately, they convinced me to get extended warranty so i can repair or replace for any damage.After one year of using the machine i took it back because of defect in the hose.They said, oh no this is not included under warranty and they accused me that i did not read terms of references of the extended warranty.When i bought the machine their representative informed me i can repair it anytime with this extended warranty.I am very frustrated and please take care when you buy from them and do not trust what they say as long as it is not written.Any ways, it may cost me few Dirhams to repair, but definitely Emax lost a loyal customer.The manager in mirdif city center was kind of careless, and told me in a very polite way.. go and do whatever you want.