Google time is not up to dated, They closed at 3:PM

To the fair point, receptionist Ahmad is helpful within his roles.However, for almost all the services for existing customers, they direct you to do it from the phone next to ATM. And the machine called Eva will answer first, asking a lot of questions (which is very annoying and frustrating) before it connects you to the agent. I understand they try to minimize unnecessary human interaction, but It is mechanical, robotic, wasting our time and not helpful to the customers at all. most of my colleagues are using Emirates NBD, and they all feel the same way (Frustrating). One time, my friend tried to call for Card Loss from Dubai, with the machine answering and the waiting time was so long and over 30 aed spent. Imagine you have to call from abroad for emergency.

Poor service. Minimum waiting time is 1 and half hour.

No reply when u call this number

Horrible experience, shittiest branch with rudest employees and no customer service