Nice i am working with youThanks Give job

Tell drivers to stop asking where the destination is as soon as one enters the vehicle. Thats what regular taxis are for..

Great place but they have changed the office location. its tower 1 on corner in dubai media city. Thanks

Recently, I took a ride by Tesla from my home to the Downtown area. The driver didnt have a change for 500 DHS, therefore, I offered to pay with 100 dollars, when he suggested that the rest of the money will remain on my account. So, on the same day after that, not more than two hours I have ordered ride again and expected that my payment will be done from the balance on my account. I was informed that there is no money there!!! Then, I decided to complain over the app, where I got reply nothing more but following, I quote: Should you wish to avoid instances like this going forward, we recommend adding a new payment method(credit card) to your account to get the exact amount deducted automatically. Appreciate your patience and understanding. I am living here for 5 years, Uber rides are my daily routines. I got to see everything, from angry and disrespectful drivers to those who dont shower and keep their appearances, including rude drivers with bad manners. It cost me a lot of nerves. I hope that one day their customer service will improve, but by that time Im in my new car. Voila!

Ive been using Uber for long time now.... i used it because it comfortable and safe.... my only issue is timing.... drivers tend to take your booking even they are 15 mins away! they dont give credit on the passengers waiting time but they will charge you more for the drivers waiting time. and booking in advance is a big NO for me.... I booked my ride in advance specially when i have doctors appointment and other planned trip... they just suck in coming on time....

Really .. very bad service ... in my last trip.. ive given the money to driver and he told me.. he not have change...so he ask me to get down to get a change but he charged me for waiting charge ...and he told me its his mistake only... after a month while i try to book in uber .. automatically they charged me the balance amount.. even i try to contact them and make a complaint .. still now they not responding it... if you need to travel in uber get change with you.. ..very worst service

Spoke to customer care about an uber eats coupon redemption issue. She gave me a solution that didnt make sense and when I called again to clarify she told me the exact same thing again. Ultimately, the solution she had suggested, as I expected, didnt work and I had to make peace with losing my money on the order. Apps>uber eats >uninstall

Ive used UBER eats and taxis for over 5 years now and i believe the service provided by most of their drivers is a 5 star one. Uber drivers in the UAE need a bit of training in customer service which many drivers lack.I wouldve love to see UAE UBER drivers working with confidence and belief in themselves to have the courage that will give them the guts to provide that excellent customer service to riders.I can volunteer to train UAE UBER drivers reach their goal in customer service and i can provide them with the skills they need to be competitive in their fields of work.

Uber eats doesnt deserve even 1 star. Really bad delivery, i waited for my delivery in ibn battuta mall and received a call at 10.11 pm from 042409503. Really rude guy. He literally fought with me. Seems to be Uber eats paid for my food. I dont recommend this again, Guy who called me dont even know how to respect their customers, I dont know how can I explain my experience with uber eats. That was my last order from them.

I absolutely love Uber, using it for private and business purposes, works just fine! It seems there are a lot of low-rating reviews by disgruntled taxi drivers and people who dont know how to use the app properly! You dont call Uber if any issues, simply log a ticket and they will resolve it pretty much instantly. Yes, I was overcharged a few times, always got refund/credit/thank you note. People, learn the technology, stop putting blame on Uber because of your ignorance.

When I travelled out of the country they took out money from my account multiple times even though I was not in the country using their services.On top of that they have a landline number that no one ever respond too.They have no helpline or email.The messages I’ve sent to them on twitter to complain they were responding at first but now the left me on read for two days without providing me with any valid solution or assistance.Till now I’ve not been able to get in touch with them yet they conveniently took out multiple payment le for no freaking reason

I didnt get the refund money for my cancelled order on ubereats for over 20 days now and when I keep requesting more assistance they just send automated responses that it will reflect and it never did. worst customer service and care. worst quality control and assurance. worst staff. worst everything. no ethics no care about the customers.

Uber has made my life easier and more comfortable. It is great to go out from my house to find a special driver waiting for me, not in any car, but in a fancy clean car.

I booked for an Uber this morning, after waiting 10 minutes for the driver to reach and once I am walking to the car the driver decided to cancel the trip without any reason and drove away, I was charged AED 15 without any reason and I had to call another uber and wait for 15 minutes more.I got late for my work meeting just because the Uber driver decided to cancel the trip. ( There is no phone number to call and complain )

Did you know that Uber holds you old card details on record? Even after you removed them from your account? And when you ask them to disclose what other information about you they hold on record, they refuse to answer? And they simply delete your messages - thats how they deal with customers. And actually their customer service agents arent even real - its just an automated system with pre-set messages.

Worst customer service, did not even bother to read and understand what i am complaining about. I often use uber ride but lately things are quite difficult to comprehend from the customer side. I have this multiple promotion specifically the 30% (max 25AED) and the x2 flat 25AED discount which i get from referring someone.Upon booking a ride, there is a disclaimer when you have a multiple offer entered within your account saying On your next ride, well automatically apply the one that saves you the most. But it is not working on this condition.. I booked the ride and after checking my bill it is the 30% that was applied. i filled this complaint and they said the last promotion added will be the first to be applied (so what is the sense of your disclaimer then if youre the one to decide? whether which one to be applied and not by what is going to save most for the customer?)Its not done yet, i thought that i can already be able to use the flat 25AED discount on my account as the 30% discount for 5 rides on my account got expired last oct 19, 2019 then only to find out that they just recently added another 30% discount automatically on my uber account so the condition of the last promotion added will be the first to be applied and again will lose my chance in using the 2x 25AED flat discount.I did send another dispute regarding that and the customer service is just so poor that did not even bother to understand what i am crying about. They told me that i am not eligible on that promotion and only certain member can use it. I made a follow up response and asking How are they going to explain that it was already on my account and have also sent them the screenshot!? Also, it comes to show that your customer service did not even know how your system or application works. Dont you even know that when a certain code is not applicable, your system detects it and you will not be able to get that no matter how bad you wanted it?I am still waiting for your response i even responded a simple Hello just so you know that i have been waiting for your response and resolution for more than 24hrs now.

At 17:40 today one of the cars lexis white was blocking the road At King Salman road going from Mina Seyahi towards JBR and the driver didn’t want to move to the middle of the road since he is driving slow. After the bridge of the skydive he then went to the right while taking video with mobile in his left hand. Then he went right beside Trident Grand Residence in JBR. What kind of drivers is this?! Unfortunately didn’t have a chance to take the license plate but your company can check Whose that driver at that time in the are, it was almost 17:43. The worst drivers and how he can take video while driving and he was taking for me to show what that I got angry from him blocking the road!!!

Most of the times, the rides are with good and comfortable service and well behaved drivers, good job Uber. But Booked a ride yesterday, with a toddler ,elderly person and other members of the family. The driver named Rehan misbehaved and verbally abused me and cancelled the ride. Just for a reason that my 22 month old toddler was being playful and chirpy(but not troubling him in any way). #uber #shameIf you really want to prove you give great service to your customers then you have to take action against him.

Have had enough of the horrible lack of reliability from Uber. Yet again Ive been waiting for over 40 minutes and 2 different drivers, theyre not answering the phone or responding to messages. And no way to contact Uber either via the app to share the extremely disappointing (lack of) service. Always was my second choice after Careem but now I am deleting my account for good.

One of the wrost food delivery app in UAE. Pathetic customer service. They do mistake and dnt deliver items properly and in the end whne customer complaints they threatened to suspen the account. Uselsss app. Never expected this kind of experience from uber.

I’m so disappointed with Uber Middle East for adopting poor and misleading communications. Really bad Marketing team. Uber users: Be very careful with promo codes and offers (specially the ones sent by sms) as they turn out to be a lot different than the advertisement and you end up paying much more than expected.This review represents my visceral hate for distrustful companies. Clients are not stupid!

Absolutely appalling behavior from some drivers. They accept a fare and then message to say that they are not going to show up and that I must cancel...yet I get charged for it. This morning two Uber drivers did not turn up for my husband and now he is late for work and has been charged. This is absolutely ridiculous. Why are they allowed to accept fares and not turn up...and worse again why should the customer be charged for them not doing their job?Never using them again as this is a constant problem!!

😂😂😂😂How to start an Uber business in DubaiUBER requires from each driver a professional license provided by RTA (Road and Transport Authority), Dubai in order for an individual to work qualify working under UBER app with his vehicle. But as per RTA, no individual is directly qualified to hold professional license. This is only possible under a luxury motor vehicle services company. The individual driver must have a visa from the company. The vehicle should also be registered under the name of the luxury motor vehicles company.Activity description for Limo company Dubai UBERActivity Name : Luxury Motor Vehicles ServicesActivity Group : Transport, shipping and storageLicense Type : CommercialActivity Description : Includes firms specialized in providing passenger transport by luxury motor vehicles within or outside cities or as per order.How to get limousine license in dubaiFollowing are the requirements to register Luxury Motor Vehicle Services Company.* License is issued by Dubai Department of Economic Development (DED).* An approval is required from Road & Transport Authority (RTA), Dubai.* AED 5 million fund availability is required to be shown to RTA.* Detailed business setup plan including financial liability of project is required by RTA.* It is mandatory to start business with a minimum of 20 vehicles.* Once the license is issued, shareholder has to sign an agreement with RTA which is valid operating contract.Under this license, the licensed driver can drive a car utilizing UBER’s platform.

I have read all the past reviews posted here, mostly they are negative. But we have only used Uber in past 4 days for almost 10 times. All of the time the driver was on time, get on the destination on time and at a reasonable price and in a nicer car than regular taxi. Most of the drivers gave us recommendations on what we were looong for. So for me it doesnt matter how Mach they cost, If they get me there on time thats all I will be using.

The uber driver “cancelled” the trip before picking me up and I was billed AED 15/-!!!!! And was requested to order another ride 😠

Im a restaurant owner, and im a partner for Uber for my both branches!im stuck without an account manager, customer service are not helpful at all. im asking about my password page since more than a month !i cannot check my sales! and there is no bank account mentioned for the branch, so they dont transfer my money as well! its really bad

Uber UAE is the worst customer experience ever!!! GPS failure every single time from my home address for 2 years!!! How can a business that wouldn’t exist without GPS get it so horribly wrong every time!Today I pre-booked for 7.55 am - my driver took 35 minutes to arrive due to navigation issues1. It sent wrong driver as he was nowhere near my location2. It sent my driver to the wrong location3. The messages I was sending to my driver never arrived.My children are arriving to school 30 minutes late and I am arriving to an important meeting 20 minutes late!And how can I complain about this in the app?I can’t!!! The only thing I can do is rate the driver badly, which is unfair as the driver is good and has 5 stars! It’s not his fault that the app and Uber are failing him and his customers!

Taken money from the account before finding a car. Twice! Car never found request expired. No trips in history to make a complain. No answer when calling. How to complain?? Where to complain??

Uber can also be partners for cars owners, I truly encourage uber to have a wrinch truck within its services. This will help car owners whenever they are stuck on the roads. Maybe they can provide some gasoline service when our cars are out of gasoline.

I use Uber when I have business meetings to make sure Im there on time and that Im mentally prepared for the meeting. Great service, never had a problem using the app.Thanks Uber

Thank you for the wonderful services you offer. Uber made it easier on me to move around.

Really upset about this Uber buying Careem disaster. Careem was so so much better than Uber service. Never had one issue with them. Uber was always late, cancelling after you wait for them 10 minutes, making me late constantly for meetings, rude drivers, and a nightmare to get reimbursed for fees they charged customers for their mistakes. After taking Careem every day, 2x a day for over a year, never had ANY of these issues, not even once. I really hope they use Careem model and ditch their own. I am gold with Careem and it allows you to give your points to buy meals for poor children. I really hope this continues after the merge

I have always trusted Uber for its safety, convenience and class...but am rather disappointed. I left my phone in the Uber on friday and i have tried to reach the driver several times but he is rude and cuts off my calls, i have failed to get any customer care help.. the contact number for uber is not answered

Just the service everybody needs to start his day with, reaching my workplace without having to worry about loosing time and elegancy.

I visited Dubai last week and Ive booked Uber for all my trips. The drivers were on time and the services were very good.

Fake promotions. Says promotion valid till mid night and closed by 8PM. Waste of time.

One of the main reasons I choose uber is the respectable and honorable drivers, they are just straightforward, thats what I like when dealing with them.

Uber is so unprofessional here in the UAE the customer service is a disaster! I hired a driver to take my elderly mother and auntie to the airport, I chose Uber because I didn’t want them to wait as they are advanced in age and with pain in hips, hands, joints etc! Omg when the driver arrived he looked at us and said: RISH ONE NOT ALLOWED and drove off. So I waited thinking he was going to go make a U turn or god knows! But he never came back so seeing it was getting late and didn’t want these two ladies to be running in the airport as they physically cannot do it, I took a regular taxi... Now I have a message saying I have to pay a fee?? I don’t even know what the hell happened. I’ve emailed Uber but no response, I’ve called but they don’t answer the phone OBVIOUSLY ON PURPOSE because I’m sure they don’t even know how to handle the amount of complaints. I swear the costumer service in this country is an absolute disaster. I wish I could open a school of customer service, and if the vendor fails the class then he or she simply does not open a business as he or she, isn’t fit for the business world. If I could give Uber a - 5 star rating; I would!

I do really appreciate UBER services, and I wish you can make a new update in which I can choose a female or a male driver.

Yesterday I received a SMS with promo code MARCH40UAE for the Uber eats and I believe many others received as well,, I place my order in Uber eats and applied the promo code I surprised app pop up with the message Oops the promo code which you entered its expired which was valid till 25th midnight. Further I contact the customer support of Uber eats they said there is some error on the system which they cant resolve and I have to register a complaint on the Uber app which I did with screen shot of SMS and app message which I did on the app, this morning I received a mail saying that I applied the promo code after its expired which makes me felt Uber uae sending a scam SMS to customers and I have enclosed the SMS and screen shot.. Very disappointing...

Uber has never been late, timing is so important in some occasions, and we can not afford being late for any reason

Using uber for the past few days has been great. Amazing app.

Ive been waiting for a car for 1 hour almost still no sight, there is no way to cancel after a long wait.Great job uber.Try Careem might be better. I didnt try yet

High priceI like to ride with UBER, I feel safe and comfortable with a driver who respects himself.s, but the service & App is good.

As a mother I worry about my 14 year old girl taking taxis but uber is safe and makes me comfortable. glad we have uber in dubai! wonderful job

Worst timing & never on time. they tend to either take a long time or take long route. very disappointed. only con is safety. timing? BAD. i’ve had 10 drivers cancel on me in a row, HORRIBLE. do not use it unless desperate. AND don’t use it if you’re in a rush to go somewhere- BAD timing and efficiency UBER in dubai is absolute trash, worst service, timing. do NOTT consider using it- Thank you- just giving advice.

Driver forgot about me at the petrol station. I was left there, by myself, without my personal belongings. Later he answered my phone which was inside his car and returned all my belongings but demanded 75 dirhams even though it was his fault.I raised a complained and they said it was basically my fault since I didn’t contact them right away (keep in mind my phone was inside his car). I asked them to call me (it’s impossible to reach them) but no one did.Horrible customer service!

If there’s lower than one star I would choose it, right now I’m using Careem, much cheaper than Uber and the cars are much cleaner plus they don’t cheat on you with there promotions like Uber all of it fake promotions, I deleted their App and never ever use it again

THIEVES!!! They take money and then cancel orders for NO reason. When you call customer service to get an explanation: they tell you order canceled we can not help you you have to send email!!! Meanwhile, you are extremely upset, your order is canceled and your money taken. Waste of time, waste of money, nerves damaged. They need to be banned. Petty cheaters.

Taken money from the account before finding a car. Twice! Car never found request expired. No trips in history to make a complain. No answer when calling. Never again...

Not only uber has helped solving a great problem of transportation in different countries, but they have also helped many to find the job they needed, my friend is very happy with his uber job, and I am thinking to work with uber like him

What has happened with Uber over the last 2 months. The service has deteriorated immensely. Very bad habits have come in with drivers accepting a fare before they have dropped off previous pax.The quick and seamless Uber brands definitely lost its shine!!! Please address this.......

Worst Service. Its the 3rd time they charged me 20% to 30% more amount from my card then the fare amount shown at the end of the ride. Stop frauding people if they pay you by card. 2nd worst point is there pickup points.Why the hell you parked your car far away when customer has already given you location where he is standing. No point of door to door pickup drop. Very disappointing services.

I was picked up at the airport and the driver took a long route and not only that missed the turning even when I alerted him and got me stuck in traffic; oh but according to Uber the fare is ok as it was within their quote!!!!!!!

I am an uber person, and I would like to ask uber for a favor, please make gifts for frequent users like me, the more miles I use uber, the more big gift I will receive, you can even encourage more people to be your customers with this way.

The worst service in the whole word, u book a “select” for 3 to 4min then the driver end up arriving after 10 to 15min ao if u r in a hurry u will be forced to cancel AND pay the cancellation fee.And that just one of the worst experiences that I had with Uber hope they band it soon in uae

Last night I had a bad experienced with this Driver His name is SHARAFAT with the plate number of L28933. Hes so dangerous driver, when my sisters about to open the door he just ran off so fast without telling us the reason.Luckily my sister wasnt Hurt, he couldve dragged her. I dont understand why these people work with this kind of attitude I hope you will give an action with regards to this serious matter.I hope this wont happen again not only for family but also for the other passengers.Thank you!PS. Please do make an action!

Worst service in the world! After I order with one hour they called me to told me that there is no order received, and your call center only offer me to cancel the order!

I used uber the first time for its convenience .. I am still using it for its good service

If you need to work as a driver you need to have visa on limo company!!! Otherwise you can not work with them even in Uber eats 😂

Never gave a rating bellow 5 to my drivers! they were all extremely nice

I like riding elegant cars and have this feeling of being a VIP, I have never complained from uber, all the drivers are polite and are not mouthy, the most beautiful thing is that they can never make a mistake with you, they are under control, and one mistake they make might lead to their suspension from work, these dudes can never play games when you are riding with them, so you can rest assured.

Dear Uber team,I am thankful for the experience I gathered during my first use of your so popular service in Dubai but even happier using the common and trustworthy taxi service instead.I have booked an Uber Taxi for 19:10 for a ride to Dubai Marina Mall and with your app a price for the service between 55 and 66 AED was shown.Your driver reached our place after 19:30, twenty minutes too late, completely disorientated and after the drop at the destination you charged more than 90 AED.In many countries, such service and behaviour could be called fraudulent.

Uber costs cheaper price for transportation from and to the airport, all airport taxi asks for more expensive price, I think this is one of the reasons that in some countries they were fighting against uber. Uber should take the first rank for transportation. I remember in my last visit to Egypt, uber asked for only 150 Egyptian pound where the airport trans. asked for 300. That is double the price of Uber.

Uber UAE is beyond terrible. If I could give them a 0 star rating I would. The only place where they hire incompetent people to work for them and I don’t mean the drivers or delivery partners for Uber eats. I mean people running the show here and creating decisions. No where does it follow Uber guidelines abroad. I use Uber all the time when on my trips and I travel around 7-9 trips per month but never will I ever use Uber or Uber eats in Dubai again. Terrible! Zero customer service. I recommend you use either Careem as an alternate app for cars or the RTA app. And for food delivery services definitely Deliveroo or Zomato over ubereats.

I ordered an uber, it said 3 mins, after 10 mins of waiting as the car wasnt moving, i call the driver who cancels the call 3 times. On my app it showed he was there and picked me up. Which he didnt so i cancelled it and got charged for the pick up so emailed the complaint as i was never picked up and was stranded for over half an hour. UBER say that the pick up and drop off according to their app did happen and wont be refunding it. This sounds like stealing to me. I ended up taking a bus and then a normal cab which was cheaper than what they charged for something i didnt use!

I ordered food through uber eats and i waited for 1.5 hour and I didn’t get anything and no one from uber contacted me to explain why is this delay, when i called they told me their is no partner drivers to bring my food. “The app was showing slight delay and kept adding 5 min delay for the whole duration till I called. “ first estimated time was 20 min. Further, they took AED64 and retuned AED59. So, it seems they took their delivery charge even though nothing was delivered and they promised they will not charge anything when i called them. Such a disappointment I won’t use again for sure

My car broke down on a national holiday at 7.30 am. The roads are empty from impz to umm suqeim 2. It takes me 15 minutes on a normal day to reach the destination. I took an uber and checked the fare before selecting the lowest one. It showed between 30-40aed which is understandable given the distance. They charged me 61 aed for a 15 minute drive and the the driver was slow as well on an empty road. Really uber? Ive been riding uber since more than 3 yrs now. I am aware of the price range in morning compared to afternoon and evening. And the driver was just 2 minutes away from the pick up location.Careem is better than you. Raise your standards and customer service. You have robotic answers and no problem solving skill.

Hi uber, Can you add buses within your vehicle fleet? I am one of uber lovers, sometimes we think about a bus when going in a huge group for a trip, maybe you can also think about economical price for picnics, its a nice idea you can take into consideration, uber can organize trips as well

Ubers app is really professional, but I recommend you to use a variety of the drivers nationalities

Horrible experience... they canceled my booking twice after 20minutes of waiting...they dont care about their customer... unreliablE... i will never ever use UBER... i will never ever recommend UBER... Dubai Taxi is way way better

The driver did not wait 5 minutes and he claimed he did and uber charged me 12 aed extra for not being before 5 min. And they did not return my money back. The drivers are horrible and the whole company is horrible. Highly highly highly not recommended.

I would like to thank uber and make a suggestion, I really would like to have monthly subscription where I can get a great monthly discount to my frequent daily destination, I really hope you will be thinking about this.

The worst service indeed!I had my mom pickedup to go to sharjah! and the driver went through all SALIK and made her pay for that while he could have avoided it by going from Al KHail road or Mohammed bin zayed specially that he picked her from silicon oasis which is so near! they are using people and sucking money out of them! so unprofessional! she eventually had to pay 107 aed while its less than a 30 mins drive! and yes apparently there is a 20 aed Sharjah charge! the worst never using again!

Uber is the most important app on my phone, I cant go anywhere without it

Uber is so bad and uber stole my phone dont leave your things in the car cause they will take it it smells bad in the uber car they make you feel unfortable

Worst experience ever!they overcharged me 3.5 times more than the fare that was shown to me at the time of booking!ive emailed support 6 times in the last 5 weeks and all they say is that somebody is looking into it and will get back to me shortly!!!they also blocked me from sending support messages a couple if times!! I took a trip to their office today and spoke to supposedly a supervisor/manager who promised me that she would personally get back to me today. After all that i got an email from someone else saying that i would get a 25 aed credit instead of 42 aed!!!I emailed back about it complaining about the incorrect calculations but nobody replied again.. I guess ppl that work for uber are all the same: ignorant and irresponsible!

Uber charged me 36aed for nothing! I tried to book a car, it said there were no cars available so I got a ride with my friend. Then 5mins later it charged my card! There is know where to ask for a refund using the app and know on is pickup by up the phone at the office here in Dubai.

I have faced some bad situations with taxi drivers, uber is a blessing, I wish all the best to uber, and I wish they keep making discounts for us

Ubers app is really professional, but I recommend you to use a variety of the drivers nationalities

My boss was charged by a driver that didnt showed up!! tried to call the no. registered in google and no one is picking up the call!!! you cant even get a fair justice from them to get your refund or complain uber driver.

I booked an uber at 6 am going to the airport its 6:15 and the driver didnt show up. dont know what to do Im late, Im afraid to cancel my ride so they will charge me. and they never give you back your money. this is unprofessional. this app should be delete it.

Last ride I did was on February 12 and cost me 35 aed, I paid by card and I got a receipt. Today I was going to order Uber again, BUT Uber told me that I have a due payment from my last trip on February 13! It was 60 aed! I never ordered Uber on February 13 in a first place! So Uber didnt allow me to order a car today. My Dears, someone is lying in your company! Thank God my card is blocked right now so they couldnt withdraw payment from my card for so-called due payment for the ride I NEVER made!

My last experiences with Uber in Dubai were disasters. The drivers hardly spoke English AND did not know how to use their navigators. They got lost, and still charged you for that....and the driver will ask you to give him a rating of 5 stars.For new years eve, our daughter used Uber, and we got charged AED 800!I liked it using Uber before, but now it jus does not make sense to pay more for worse.

Awful!!!! If the lowest score was -100, I would have given it to Uber Dubai! I booked a cab today to go to the airport Dubai - Houston, and the driver never showed up - he could not find a place and then HE, the driver cancelled the ride, so my entire family missed the flight, resulting in wasting 6000 USD worth tickets...and what you think? Uber sent ME a bill of 25+ dirhams for cancelling the ride! How can Uber even dare to send me a bill for cancellation - the program shows WHO cancelled it...Does Uber take a responsibility for making ME AND MY FAMILY MISS international flight?!!!

Charged my card twice. Before and after the trip. No where to complain and nobody answers the phone. No more uber for me.

The worst service ever .. be careful guys .. the driver passed in-front of me and he didn’t stop .. then i saw him in the map .. he went far away (like 30 mnts away from me) i called him 5 times and he never answered .. i spent around 45 minutes waiting for him with no luck .. i canceled the trip and they put the fail on my because canceled the trip after 5 minutes of the driver’s assignment ! I toke another driver .. i told him my story .. he told me that the most drivers use both (careem and uber) and mybe that drivers has a careem passengers where he will drop him then he will come back to you !! Because the drivers know that no one will listen to your complain and no one will answer your calls !!I hate uber in UAE .. i used it in so many countries with no issues .. but in Dubai their service is very very bad !

Too commercial, a trip from Bur Dubai to near Dunes hotel apartment in Qusais was driven through Sharjah, which was extra charged with Sharjah emirate entering surcharge of AED 20. When raised a complaint, they are trying to justify on Uber’s route selection policy.Why two destinations within Dubai emirate has to be passed through Sharjah???

Life is much easier with UBER, bbye taxi days.

Pathetic after sales service guys. I think this page say more than enough about the way you treat customers.

I am so glad with uber service, but I wish they can add kids-friendly rides, and customized cars in which there are on-ride cameras to watch our kids inside the car when they are riding with uber.

The worst customer service.I placed an order for UBER to go to the Airport. It never came. When I decided to cancel, it prompted me that it will charge for the drivers time about 18 UAE Dhs which I accepted, to find out later that I was charged for the whole trip. I spent an hour trying to call their number (as per website), it rings and no one answers. It is not the 1st time. Shifting to Careem with a hope of getting better serviced.No more UBER for me. It is the worse service.

I just had very bad experience with their driver and his car registered under # L29132.He is very rude even when I said will complain to UBER and Dubai RTA he says GO AHEAD!! I have this chat saved if UBER are serious and want to take an action but really doubt they will contact me... such a bad attitude not even deserved to be in Dubai!

I wish they had a ZERO star option. I use UBER in many countries and Im generally happy. Dubai is a major exception. Drivers cancel on you and then youre charged. This is very common.Yesterday I requested a trip to the airport and the driver never came despite the app saying 2 minutes. Whats worse, the app showed that I was in fact on my way. I kept texting and calling the driver but he never replied. I had to take a taxi to catch my flight. I got charged for the trip to the airport by uber anyway. The map showed that the driver went to another location (Mamzar Beach) before actually going to the aiport. It seems he took some passengers for cash and then continued the trip to the airport to charge my card. Despite waiting for twenty minutes before taking the cab, I arrived in the airport 15 minutes before the uber I was supposedly riding, which confirms the detour.Finally uber costs more than taxis in Dubai.

Completely unprofessional. Uber just wants to make money and not bothered of customer satisfaction. They dont answer the calls on their contact number mentioned on their web-page. Please avoid taking Uber!! Better to take normal RTA cabs and may be careem if you dont have a choice. Very poor expereince.

Horrible service. I used Uber in Costa Rica and I didnt have any problem . In Dubai is miserable, the drivers dont find the locations and when I called him he told me cancel the order after I wait 15 minutes for him. And he was very rude talking to me. This is not acceptable, they did good in Abu Dhabi banning them. I will make sure to complain in municipality about their service , the phone call was recorded .

My wife and me used Uber to go to Nakheel Mall the other day because our car was broken and the driver showed up on time and was very nice the whole time

Irresponsibility drivers and customer services. two time i used uber taxi in dubai both time my experiance is very bad. i never use again ever. uber driver cancelling the trip without our permission and they are charging amount too. i feel uber is a pickpocketer.

Transportation is no longer a problem for me when I have uber app

After 3 month using Uber: The good :- App is easy to use and give you the exact timing your driver will be around.- Geo localisation so pick up are easier and you can follow your driver arrival on the map.- No Cash needed- Overall clean cars and pleasant drivers- Decent pricesThe BAD:- Uber VIP, Select, Black or X are is my eyes the same! I tried it all and didnt see any significant changes. Even most of time the drivers of UberX are better than some VIP or Select drivers. So for me there is no clear difference between premium and X options and I end up always using X because they are unable to provide a clear and real premium service even if I was ready to pay for it.- Us customers are rated on /5 by the driver... and its absolutely a weird way to deal with customers. That there is a way to identify a customer who is creating problem or excessive waiting time why not, but that you feel judge on your courtesy or I dont know what I find it quite intrusive. Especially that some drivers are not very fair. My rating is reaching 5 but still one day a driver gave me like a 1 or 2 for no reasons .... that shut down my average .... A big NO for me.- NOW THE BIGEST PROBLEM: They may charge you even if your driver didnt show up or dont find your pick up location. If for any reason the trip is cancelled they always assume you canceled it because you change your mind about the ride while the 99 % of the time its simply because your driver didnt show up at the pick up location. So when you cancel because drive dont show up or driver cancel because he couldnt find you they will automatically CHARGE YOU the course you didnt done. And then you have to get the refund process which is very boring.It happened to me 1 time and I have been refund but obviously seem like many there in their reviews didnt succeed to get a refund. Everybody know how boring is to have to claim back money using a customer service.Uber shouldnt charge NOTHING unless you step into the Uber Car!- Finally I wish they had ladies drivers !!! Ladies customers would feel at their ease and in compete security. Especially in a muslim country this should be A MUST.