Very bad service and they charge 1000 for one day delay and disconnect the AC even after u pay the bill and the 1000 dhs charges it’s something up normal to pay this amount and they don’t answer ur calls or email I wish u can fix that ASAP

The worst customer service ever!!! No value for money.. the worst, poorest, unreliable customer service!!! Absolutely useless!!! Useless!!! Useless!!!

Bad and worst customer service, very bad pooor,not value for money... tooooooo worst. Poor and bad, worst service

Completely automatic and no chance to reach human support. Absolutely useless and zero customer service.

A straightforward transaction made unnecessarily complicated due to a very minor discrepancy between signature on the document and on their system.

I really wish there was no empower and we had our own normal ac because its worst cooling and they charge you alot of money for nothing in returnI wish we had a normal Ac much better cooling and aloooooooot cheaper

Worst customer experience! Endless loop, not performing some services in the center doesn’t make sense (like transferring the account) , I had to do it online which is a bad experience as well, with no means to follow up. Even their call center is an auto answering machine with endless loop not able to talk to a human being to solve the issue !

Very very bad customer service and call centerI really hate this empower company. They really dont care the customer

Incredibly poor customer service. Call centre DOES NOT FUNCTION. I cant get through to anyone at Empower by phone!!!!!!! Very very very poor

Call Centre not available, and poor chilled water supplying in almas tower

Very very bad and waste serviece staff and management

Very bad and worst service, not valuable for money, hate servicesVery bad communication

Bad and rude customer service.. think twice if your property with empower, you will suffer trying to get any service!!!!

Incredibly talentless company! Do not move into the buildings where this organization is, otherwise you will curse the day you contacted them. To begin with, on a wooden site you will be asked 100 stupid questions, starting with nationality and ending with your personal data. Then the site gives an error with your apartment number and at the end simply says that the error is on the server. But the cherry on the cake is their incredible employees who know less than you do when you ask them something and look with displeasure that you came to them at all. A robot with meaningless information will give you special pleasure when you are sent to call support.

Not Good at all

Very poor website and customer service is unaccessible. No option to speak to an agent from their IVR and their offices hours are from 8 to 3:30, a time where most of us are unavailble due to our work commitments. Way to go Empower... From a company that makes millions per month that is shameful...

Iam not satisfied this empower customer service. Say honestly this is 🤬🤬

You should do most services online and they are complicated to do. The customer service number never works. Only one employee in the office was helpful and helped me a lot with my issues. Thank you Mrs Nour Tchalabi

Very very bad experience from staff and customer service. Very bad . Worst and bad communication. Me and my friends, families never ever no go forward through this one.

Worst customer service to the worst service in Dubai. Avoid this service as much as possible they will rob you clean. And on top of the millions they rob everyday they cant even hire someone to answer the phone, their menu just wastes your time because whatever selection you press it will tell you to visit their useless website.But the staff at this branch are very good, the security is extremely helpful and kind and Mohamed Farraj as well.PLEASE NOTE: any office or house with Empower means youre oblidged to pay up to thousands every month even if you dont use the AC and even if no one lives in the flat which you own.

Nobody answers the phone. Good luck trying to reach somebody. What a disaster.

Cant reach customer service at all, was few times on the line waiting around 30 minutes and every time my call is skipped by other their side.If you want to sort out all the issues ASAP dont waist your time trying to reach them, visit their office directly as at the place I received prompt assistance .

I would agree with the other reviewers here. The customer service agent was really bad and rude. Gerald does not have the right words on how to deal with his customer. I was trying to explain on how I understand the bill shown on my account but the way he speak was impatient way. I just wonder who is the customer between us.

Smooth experience, cooperative staff. Got my connection active within 45 min

Terrible service. I tried to reach customer service for several hours. My AC got disconnected in the middle of July and the Empower system was saying that my services are now connected. No one knows what they are doing there, I had to suffer in the immense July heat without AC because my provider happened to be Empower. Extremely overpriced bills too.

One star is a lot. Besides the huge bills for nothing, the customer service for this branch is extremely bad. This lady called Afaf is so rude and unhelpful that you are wondering if you actually did something wrong to her in a previous life and now is payback time. She is not even willing to listen to the issue you are presenting, she simply sends you online or to another colleague so she can peacefully talk and laugh on the phone. Thankfully her colleague Amna is the opposite and she makes an effort to sort out your problem.

Most pathetic service In Dubai, I have been in Dubai for 7 years and have interacted with many public and private departments but Empower is surely the worst CS I have ever come across. Don’t mind that they are expensive still poorest service.

I am not able to speak/reach customer care representative on 04 559 2888.

We cant find it easy

Extremely rude customer care person named Mohammad. Reading other reviews, I’m not surprised as to how unpleasant my experience was at the business bay branch.

I had a complicated situation with my security deposit refund, and these 5 stars go to a person who assisted me - Customer Service employee Mrs.Mouna, who was assisting me at Business Bay office. The process of refund should be really reconsidered by the Senior management, as it is against the customers. I was lucky that Mrs.Mouna assisted me there on the spot, otherwise I would be really struggling since I have to leave the country earlier than they would have prepared the cheque (3 weeks!).

Useless branch with rude staff and pointless customer service hotline. I don’t understand what people are supposed to do! Whomever is running this, should be questioned immediately!

The worst service ever after they increased the monthly bill by 200% the quality is very bad lo cooling expect at the first hours of the day between 3am till 9 am but during the day and the evening time the performance is really bad. BTW the customer service is useless and they careless about anything you sayMy bill for a studio 470 AED for one month and no way to even know why this amount !!?

Do not use Empower if you can. They are useless and mainly rude. I had to wait for empower service for so many days in this 46 degree. This branch and its employees need to reconsider of proper customer service.

4 month i’m wait my deposit, compagnie chief

I find their customer service to be quite disappointing. Very few staff in their office and short working hours, they really dont try to assist people having any challenges with their account. Theyll try to push everyone to do everything online but theyre online platform is far from sufficient... what should be very simple tasks becomes so complicated with Empower.

👍

Empower is one of the worst Service i have ever experienced. I have to wait for 30 Days to take MY Deposit Money back......I have seen all the review, 99% are negative and still they are not doing anything to change themselves.

No waiting time. Stuff was kind.

Be prepared to pay a lot for nothing. Ive had empower AC in my last building for 3 years and I can tell you my monthly bills were always the same regardless of the seasons. Being a cabin crew I only stayed in my flat 2-3 days per week, ac was off when I was away, but every month my bill was around 700-800 dhs. On the top of that the coolest temperature what the ac reach was 24 celsius and that did not changed even after I had several service done during the years. The whole company is a HUGE Money PIT....

Worst customer service & call center I’ve ever witnessed, and what’s with the paid photocopy machine. Can’t they just scan the docs! I got charged AED5 thats insane lolSo if you staying in one bedroom apartment be ready to pay AED140 as minimum charges even without using the AC.It took 2 hours to cancel my previous account, make new account transfer the security deposit then activate new account.What a shame.

Can I give 0 stars ?Worst company ever & really bad service

Worst customer experience in UAE. Unfrendly service, short attention schedule . The fares are really high, basic rate is unfair 310 dhs for 1 bedroom apartment with no consumption and even is not enough because they need to charge 1 dhs per photocopy, no mention is not good for environment.Definitely the personal in Business Bay office needs better training because seems like they dont know the process and they need completely help from someone else by phone. Taking in consideration the short service schedule it would be necessary to have options for services online and more friendly with the environment free use of paper and more functional web services for all your customers.Finally it is really clear that empower company dont care about all the bad experiences and reviews.

Quick service

There is no customer service via online or font even try to call you never get help this is the worst ever and very fast to tell people to pay but never fast to when we need real customer service help and over charge AC bill

Very fast service. Staff is very professional and cooperative.

It is extremely unfair, that a re-connection charge of Dirhams 1050 is imposed if one misses paying a bill! Its understandable if someone would miss paying and the bill is huge amount thats accumulated over a period of time, but in my case, my bill was around Dh. 300, and my services was cut and I had to pay a heavy some of 1050 for re-connection! for people who do not earn big salaries, thats almost 20% of their monthly salary to reconnect such a thing! Empower needs to re-evaluate their re-connection fee and be reasonable, as an example, if someone missed paying and their bill is less than Dh. 500, then, there should be a very logical and reasonable re-connection fee, and not get that person to pay Dh. 1050! Even DEWA doesnt charge this crazy fee, their re-connection fee is only Dh. 100 as far as Im aware. This is extremely upsetting!

Very poor management, super complicated to do anything in Empower. Opening account, closing it, etc. Everything is so difficult.

Extremely rude staff, I went to speak with a male customer service agent to request of closing the account and he made me feel so small and stupid and arrogantly said I had to contact my buyer of the property first and have him register before I could close, this is absolutely nonsense and I told him he was rude and his reply was I am a man this is how i speak, oh so men don’t learn ettiequte it’s just females. I requested to be served by a female since he was incapable to deal with people the female agent was extremely helpful and closed the account for me with a friendly manner. This branch was at business bay

Customer service is good, issue are the procedures and the management of Empower. Everything is made just very complicated

Missing on monthly bills is so common especially if you are super busy with your work. Missed out on one payment of Empower and they literally disconnected with reconnection charges of AED 1050 and you have no options other than paying to them to get your connection back.Im not against reconnection charges or penalties but it should be digestible.. Like AED 1050 like really?????

I cant find any service even worse than this branch. from their attitudes to the customers and towards their working efficiency. You have to prepare yourself from hours waiting for their service even there is only few people in the office. besides, be alert to the documents they required, they would not tell exact documents list to you one time. when you bring the one they request and come back to them, they may ask one new things which they will not tell you at the very beginning. i spent years in Dubai, this is the place i would never want to come back again. really really BAD service at all.

Worst service ever

Probably the worst places I ever been in Dubai, and I am living here 11 years now, customer services never improved, more and more troubles and waiting time... Uh! Can we complain to the Dubai Economy Department?

Hope UAE government sees these reviews! Empowers customer service and their unfair policies& charges are the worst in the country.

EXPENSIVE SERVICE! BILLS SHOW CONSUMPTION IN WINTER WHEN AC IS NOT TURNED ON AT ALL!!!

I have only one question and I hope I find someone answer it:apart from demand charges how come I got bill due with meter changes while I never turned it on in winter since two months???!!!!!!!Empower = Thiefpowe

Easy access, free parking and really good and fast service. Service executive Muna explained did everything very professional.

Edit Feb 2020 to add latest experience of Empower and their utter incompetence. Im moving to a new premise and with all of the Dubai smart e services which in my experience are just easier methods to pay fines to the government - I thought I could just add my new premise to my existing account. How foolish could I be to assume this. Instead I had to go to the office with 15 pages of copies of required documents and spend 2 hours sat in an Empower office with dozens of others during working days only sunday to thursday and closing at 3.30pm so people are forced to take time off work. Another Dubai all is not it seems with over one hundred 1 star google reviews and NOTHING is done to change it as the company has a monopoly and customers dont have a choice here.customer service number is automated and no option to speak to a person. The options on the automated service doesnt have an option to fit the enquiry (their system says my chiller is connected but its not in the apartment). Now I have to waste my day to go to an office and stand in a queue with other people who shouldnt have to be there. just another pathetic modern company who talk about technology and award winning but cant even get a phone line answered. no wonder people are leaving

90 min waiting line for 6 ticket numbers and only one worker in 6 counters. Branch manager should be fired for runnign the office like this.

Worst service ever, visited their office in business bay to register on behalf of my clients three times & every time the customer service team & their managers rejected the registration because they are not satisfied with the signture. Honestly waste of time

Poor services ,cut off air servived when already paid , over charging and long with no answer to enquires also no option to speak to anyone on number just automated service! Very fustrating

Very ridiculous rules. Very low customer cervice level. Employees are rude and have attitude. Low service level. They are trying hard to not fix your issue. I give 0 from 10 👎🏽 only 2 staff working when there are many in queue.

Empower are the biggest thieves in Dubai, I paid and still hot in my room in the middle of summer they didnt turn it on. They gave no notice before switching it off. And btw in winters when you close the AC, they still charge you, why? Because no one can do anything to them. They feel empowered and theyre very dictatorial. Horrible customer service btw. Im amazed how they got a 2 star! It should be 1 star or no star, it should be considered a scam place. They need to shut it down! Its stealing everyones pockets. How can this be allowed?????

Update: ive never been late in my payments for 5 years, and suddenly they cut the power as they bills didnt start show up (junk email) and no immediate reconnection or support, or someone to talk or reach out on the customer service! very disappointing!

The worst services, the most expensive

Worst company in the world, cut the service without calling first , my french bulldog was in the apartment and this breed had problems breathing; now they tell me on the phone that the cutting penalty is 1050 DH, no wonder they dont call before they cut the service, to get this money back, cheap, not professional, uselss, DEWA does an awesome job without the need for AC companies, I have tried all these companies and Empower is the Worst by all means, I am moving out after my contract is over in this apartment as long as they have Empower handling the building

Dont move to the Palm since you will have to deal with Empower... Most terrible and complicated Service ever...

The worst customer service call center in Dubai, with only one two pieces of information only: information about how to make payments and information about where their office locations are.Don’t know how it even qualifies as a call center.

Terrible fees, terrible service, terrible company.

At least 11 customers waiting to be attended and only one customer service representative is on her seat.

It’s almost a month and the AC still not cooling!!!! i have sent a lot of emails but doing nothing, no emergency call center!! all what you know is to take monthely charges for nothing 👎🏻

Dreadful customer service/experience...

I have bad experience too. The staff dealing the customers very rough way, particularly Mohammed Faraj.

Perfect

Worst company ever... facing a cooling issues in whole JVC for more than 8 days without any support from their side.Impossible to reach their customer service agent, and their mail inbox is full and not accepting more emails as I received from their automated mail.

This site working is very easy

Ask for Muhammad..Very helpful

Worst service ever

Poor serviceBetter to go other branches

Do they even care or read this?The customer call center is an answering machine only. They tell you to do the stuff online, what about if i want to talk to someone about an issue??!

Good but slow down

Worst cooling services in Dubai. Most expensive and monthly charges on high side top of that Demand charge every month you have to pay no matter you use your chiller services or not.

Good service

Fast and without a hassle. Only problem is parking downstairs

So hard to deal with dont even try help.

Most unprofessional organisation in UAE.

NEVER EVER rent an apartment whose AC is powered by Empower. Thank me later.

One month before i vacate my flat & there is no electricity also, but im getting empower bill with charge of 365 . its clear example of empower fraudulent play

Would give Zero stars if possible , avoid renting any property if your AC is linked to Empower,

Very expensive. They want money even in the winter.

So they put a machine to charge you 1 Aed for copy of ID . Very cheap move frankly and unfriendly customer service staff .

No customer represintetave in their call center only machine answer

Great service here at business bay office

Total ripoff worse Cutomer service . Rating zero

Sad and disgusting way of dealing with people,unfair company.THIEVES

This is one of the most unprofessional company in UAE.

Worst customer service. Staffs not good

Could not close an account - no NOC.

Nice location and good service