Horrible experience altogether.This is the 3rd time I tried my luck going there.They made me wait for 1 hour just to assign me to a person who can set me up for my servicing.When I asked the filipina lady in the reception why it was taking so much time she was super rude and it is really surprising how someone can be so rude in the beginning of the day(830 am).The service inspector Mr Bashir was least bothered to take proper details of the car.Meanwhile I was infront of him he was sipping tea and talking to someone over the phone totally making me feel as if I was of secondary importance to him at that moment.When asked for the time of collection of car reply was given that they dont have any idea when the car will be ready.Worst customer experience of servicing my car.I finally left and did not want to continue with them.I went back to the Al Quoz 1 branch.Thats the best place to take your car.Staff is so nice and accommodating.They are the best.

After sending below review ingot immediately response from Team on Google but after one month nobody call me that what is the issue. So we can see the seriousness of this company. Now I left and I am suggesting people that dont buy Hyundai car buy car. Very pathetic after sales service.I am phasing one problem in my car from I am chasing them from last 4 services but they couldnt able to resolve the problem. Even mechanic was not able to identify the problem. Kept my car for 3 days in week than Also they didnt able to identify. Very worst service. Complaint on call centre than also no feedback I got only one email that someone will call u in 24 hr after 10 days no call. I sent proof to them on email but all are in vein.

Worst experience and disappointment everytime I go there to do servicing for my car and they never failed to disappoint me.Everytime I have they give back the car dirty eventhough when the car was left for 2 full days for a normal service so so no rush.You must remove putting fake in your offers in your promos like free car cleaning and sanitization because you never do it and everytime I get the same statement that you can come back later and we will give you cleaning .. this is complete under valuomg for customers time because I am not free to come again all this way and follow your opening hours to to get my car cleaning done !!I regret being forced to deal with this for 5 years now for every service.

I visited them for 9 times for routine services and minor issues. I have not been tried major issues, nor required replacement parts beyond filters.1. Call centerSupport phone line is reachable and booking an appointment is straight forward and easy.Well organized communication and appointments.2. Service center @Ras AlkhorMinimalist service; no luxury but not missing basic things. Like no wifi in the lounge, a single coffee machine by coins... but the space is clean and seats are adequate and comfortable. They used to provide a shuttle bus to Rashediya metro station (useful after you drop your car) but it stopped in 2021.My waiting time to get to advisor was about 10 minutes.- Receptionist is fast cooperaive and organized.- Service advisors are Service advisors are efficient and cooperative. Mr Bashar explained the steps of service process everytime and drew my attention to available benefits.Technicians: they are the chefs; I didnt see them unless I have specific concerns. They replace parts only that are not working but not anything that is not to your liking. They care more about functionality. I still have a low humming from exhaust on start but not affecting functionality.I mostly receive car from routine service same day or next day.

Great service, however smaller than expected for the amount of vehicles there.

Many Thanks to all the service center employees, especially Mr. Bashar Alalami and Mr. Muhammad Faizan for their kind cooperation and friendly personality. They offer the help before asking and doing their job as perfect as possible. Many thanks again. Nihad Abdoh

Very poor service! Called them looking for spare parts, the guy told me to send over my chassis number to whatsapp number he provided. Until now no response whatsoever. Waste of time

How can I contact the person over there.? I was trying reach them over the mentioned lanline number- 04 3204488. Please give me the proper number. We have done 4 or 5 services from you for our vehicle.

I am writing my review based on an excellent service that I was provided when I dropped the car for service. Believe it or not the service took around an hour, so basically I waited there till I received the car. I had small issue with the cleaning of the car after receiving the car. They team and head of service Centre tackled it with highly professional manner. So I will still give them 5 star.

Hello sir i got a mail by your company there are offer for jobs so i want conform HR name. Please tell me ur HR Name???? Its tell me abdul noor HR president in ur group. So his right name??? So please tell me !!! Because it my future and career related question.. Please any one reply me..🙏🙏🙏🙏🙏🙏I am belong from India please reply me.

Service prices were increased from 250 to 400 AED unjustifiably.

Waited for more than 1 hour when they them self gave time of 4pm to collect car.

Nice place, great service. Friendly and smiling service advisor, special mention to Ms Maribel Locsin, very attentive to needs of the customer and a friendly demeanor.

Kia and Hyundai workshop and spare parts available

-Difficult to reach, either it gives you a busy tone or nobody will pick up the calls.-Long waiting time...most probably your car will be stuck for more than 3 days.-Unfriendly and incompetent service advisor that knows only how to over charge you on your final bill- after fixing your car, either they dont do the washing or wait for it for another hours.-spare parts are OVER PRICED!!!!

Its the worst service centre which destroys brand values of Hyundai! I gave my car for service at 16.08.2018 and today is 01.09.2018 for two weeks I have to chase the representative constantly. No follow up unless requested by myself or my wife.The initial cause was one thing and then it had been changed to another issue by today which is completely different.This service cause us inconvience for 2 weeks despite of the fact that we have extra financial spending as the car is in the service.The phone does not answer on regular basis and needs to be dialed for several times before someone will pick it up. At times No one picks it up for the whole day.The question is: why to do the service at official provider where there is no professionals there!It was advertised that there was 40% off promotion, though on the estimated price list nothing is discounted and calculated at regular price.

The staff are very friendly. Speed of service can be improved. Weak AC had me using a handheld fan. Better than the branch in Sharjah though.

Service was nice... representatives was friendly and cooperative

Good centre for car services.

All type of hyundai and kia service done here parts department very cooaprative

I gave my car for service and when I received it back, I found that they have stolen all the valuables from my car. They did not even leave coins. I had been going to Hyundai Service Center Sheikh Zayed Road and was very loyal with Hyundai. First time I went to their Ras Al Khor service center. After this incident I never went to any Hyundai Service Center. Now I always go to petrol pump for service and saving money and time.

I had always being servicing my car in Sheikh Zayed Rd service centre, it was a satisfying service all the time. now i had given my car for servicing in Ras Al Khor, i got my car after 3 days as it was measure service. but what to say they gave my car back with welcome light on the door off. when i went back for check, they told me u dont have that option in your car. Surprised !!! from Last one and half year it was there and now suddenly gone....Kind request Sir, we are also working here and we dont have that much time to bring our car again and again.... Please think on it

Best service centre I was seenpeople are very loyalMinutes of time you will be get it back your car

Worst customer service by Hyundai. Never going to buy a Hyundai again just due to the service .people working at service centres are severely understaffed and therefore cant reach to all customers. They also have horrible policies like you can drop your car a day prior to the service u must come at the specific service time . Long service time ecen longer if u want a check up done on your car .Poor service

I have given my vehicle Hundai santafee on 21/07/18 and after 5 days they said these parts are not there like Fuel indicator thunder , seat belt fixing , and more over apart from these cleaning of car , he was giving me the cleaning voucher as if we cannot afford that cleaning. staff are useless they have to inform us that they cannot do these works. next time i will not give my car there any more............... thnks for worst service they provided to me.

Pathetic service.Unmannered staffs. I had an appointment on 21st may.The latch of my car bonet is broken and it will take 15 days just the parts to arrive at the service center.I was told i will be receiving the call on the 16th day.Now its 29 days after my visit.I havent received any call.Worst of this is nobody picks the call at their office atleast to followup.I keep on call toll free number and they sings the same lullaby every day.It will be forwarded to the concerned department and i will be receiving the call immediately. I am not sure when is the so called day gonna come.Also i had bad experience doing the servicing from here.They make us take appointment then wait for hours.Best part is we should ask the staffs to clean the dust here.Please take the carpet out.Wipe the glasses.I dont understand what servicing means to these people.I have been noticing that Juma Al Majid guys only do if we forcefully ask them to clean after the delivery.As a customer I dont have any other option so the only way is to suffer them.Ridiculously hopless service center services. I had made a bad decision of purchasing Hyundai car in Dubai.

The worst service that I have seen for a car servicing. Normally when we give our car for servicing they wash and clean the car before delivering it. I have been noticing that Juma Al Majid guys only do if we forcefully ask them to clean after the delivery. More over more than cleaning the car it is an eyewash. Their service is is also pathetic. The receipt that they give doesnt provide any explanations of what they have done on the car. It is designed in the software by a dumb IT person and is very primitive comparing to what other companies provide.Shame on Juma Al Majid.As a customer I dont have any other option so the only way is to suffer them.

Hi I gave my car for major service at the al quoz workshop. When I got My car back.... My charging cable was missing and all radio controls were totally changed! Probable as per the technician choicest channels.Brought this to notice of the person in charge. But no help

Too sad with my Elantra 2015 Model issue. My car just finished 55k km in 4 years and started ticking noise from engine. Can you please tell me if this can be covered within some warranty exclusion? This engine should not fail in such a short time.Please advise is this a manufacturer defect ?February 3,2019 11:02 AMStill i haven’t received any resolution. Could please update me on status ? I hope that Hyundai cares for to their customers and should maintain its trust onto the company.@Hyundai, Could you please update the On status? Now its 3rd day. Still I haven’t received response for my Car Engine issue.

Very bad service experience I had. They didnt fix the main problem of my car and they made me pay a lot for extra things which werent so important. Now my car is with them and they are making me pay again. Please dont go there. their service is very bad.And when I went to pick it up again: The worst service ever. They called me to pick up my car. I came and it wasnt ready. Had to sit there for 2 hours. Talked to their manager and he gave 50 aed discount! Thank you! I was late for work and I lost half a day of my salary. Never again. Very expensive and Worst service ever.

Not the best choice, apparently. Personnel are quite slow, its common to see people complaining about their cars being late, and it happened with me a couple of times and the reason is always car is still waiting for washBut still its easier to get a maintenance appointment in this branch

Yet, another disappointing experience, my car has been with them for 4+ days already, clueless agents.I dony understand why this service centre is so bad compared with the others in Dubai I used before

Its very good and Fast Service canter...

I have been calling this service center every hour for the past 3 days and have still not been able to speak to anyone. I have a Hyundai Sante Fe and apparently this is the only center that deals with SD Card updates for the GPS system. Unbelievable customer service!

Pathetic! I gave my car for service only to get it back with a broken key and when I asked basheer the service advisor what happens next he just kept me waiting there for half an hr only to come back and tell me that they have to order a new key and that they will only fix temporarily so I had to wait for another 40min.15 days latter I get a message to go to the show room only to be met by surprised cs who had no idea of why they are there. After waiting for almost half an hour they sent me to basheer again who instead of owning up to the fact that he never told me that if I want my key that they broke replaced I had to leave my car, he starts shouting and telling me he is not there to argue and that hes going for lunch and if I want a new key I should come after lunch and leave my car. At that point I just left coz he was not willing to help. So disappointed by Juma Al majid they should not be selling cars if they are not willing to provide service or atleast have people who know what they are paid to do.

Aweful Service Centre on the planet Earth! I have given my Hyundai Tucson for routine Service and I was given with a direct line number of the service advisor; purposely withholding his official mobile number. No matter you keep on calling the phone whole day, no single person is there to attend the calls. And if you call their main number, few ladies are sitting there only to give you the stereo type replies all the time which will not actually solve your issues.Totally irresponsible and unprofessional way of treating customers. Guys, You cant surely go a long way with such substandard Service level. I hate you million times. 👎🏼👎🏼👎🏼👎🏼

Takes very long for service to be done. Nobody calls to update on car status, and no one picks up the line from the service center. Spare parts take too long to come in and be fixed. Regret having a hyundia!

Specially for hyundai and kia. Good service.

The issue on my car was gear shifting which arose due to improper service done at Qusais service centre.. also there was a noise on the steering while turning right..Before I visited this service centre (Ras Al Khor), I read all the reviews which are mostly negative.....believe me my experience with Ras Al Khor is completely different and I would say it is 95% positive....Finally I received my car today 05/10/2017.I would like to thank below gentlemen who handled my CAR, a small note off appreciation.Mr. Yaser Ali (Service Advisor) - One of the best service advisor I have ever dealt with.. he makes sure that all the reported issues fixed. the best part is he listens to all your problem about vehicle and makes note on the job card ....keep in mind you have to chase him for the feedback (too busy)....otherwise 100% thumbs up.Mr. Jinu (Test Engineer) for providing best observations and comments.Mr. Sameer (Steering Engineer) who fixed my long time issue which Qusais centre couldnt able to do it.Mr. Razmi (Alignment Engineer) for making things complete.Mr. Ahmed (Courtesy CAR) for arranging standby CAR during these days.Take note, I visited this service centre two to three times during this service period....Overall response is good only....

Bought wiper blades; unfortunately, they didnt have rubber only! Bought full blades... bit expensive!

The last service check up didn’t reach my expectation regarding the clean up service however the full check up service was with a reasonable price..

Worst service center of Hyundai I have come across and I wouldn’t recommend anyone to drop their cars here, it’s always crowded and packed and the customer service of Hyundai doesn’t inform you anything in regards to their busy schedule. Minimum 3-4days time for your car’s service!!

Worst services in towns selling many cars but cant fulfilled costumer need in terms of providing good costumer service1-lack of flexibility on bringing the car for service.2-you take the car and its not washed properly3-their workshop in Ras Alkhor is mess.I think they should learn from Nissan or dynatrade

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Worst service center... I gave my car for servicing and there service Advisor Mr Ramadan didnt even come out of his chair for inspection.. And for general service he told it will take 3 days... Its such a bad experience.. And after 3 days also my car is not ready.. Mr. Ramdan is not at all a helping person.. Worst service advisor and worst service station.. Dont ever give your car in Ras Al Khor service center..

Hyundai Service Centre HQ, so huge service area is available as expected. One good thing is you have very huge car drop area in the front. Service Engg is very attentive. First time, I felt better after servicing in Dubai Centres.Hyundai asks exorbitant amount for updating their outdated maps in new 2015 vehicle. So, you are stuck with generations old map with no miracast support in this Post-PC era. The same 2015 US model gets Bluelink etc.

Ridiculously hopless service center services. I am cursing now for the moment i took decision of purchasing Hyundai car in Dubai. Always latest available date for car service is approx. 1 month ahead. That means once your car has reached to the stipulated KMs, leave the car at home and do not drive it for approx. for one month because if you drive during this period and unfortunately anything goes wrong with the car then agency will just shirk off its responsibility by saying that car was due for servicing and you over run the car without servicing so its your problem. Hyundai corporate must close down car Juma al Majids car selling devision because car sells are increasing, unit is growing by booking profit but ignoring servicing obligation. Hyundai corporate and UAE Govt. Authority must audit this unit on the grounds of A) Ratio of Car sells Vs Car service facility, B) Servicing quality, C) Customer satisfaction. Anyone please suggest me which Govt. Authority to approach or where i can lodge my complaint to Govt. Authority.

Visited here .sales team is very cooperative especially Sachin appreciated

Initially when i bought my car their service was good. But later on the service delivery was not so good. Car delivery after service was delayed. Some of their car service are expensive compared to other service centers. Over all the customer service was ok.

Charges are high and the work is average. They charged me for a part that didnt require to be changed, but they thought was needed to be changed.

Efficient & effective service!... Convenient location serving this side of town!!

The staff are so friendly here and very organized! Security is proper so you can make sure your car is safe during its service!

Worst service center... even after having an appointment they keep you waiting for hours.... hope juma al majid do some thing about this as they call these service center ... as customer happiness center. Great joke

You are welcomed at the reception. You are handled with respect and courtesy.

I am also repenting on my decision on buying a Hyundai car. The telephone lines are never answered, the response to customers is worst.And by any chance if you meet with an accident there will be a long procedure to follow.Basically what you need to only do would be to keep your personal followup.Pathetic!!!!!

Indeed on of the worse service centers for automobile in the GCC. Service, booking, delivery, response every thing is below zero. I would strongly suggest peoples to be aware of them.Thanks

Mr Yasir Ali best adviser and professional reception lady also professional

Good experience but slow service

Worst service centre in the world I have decided that I will go to dynatrade maybe they are better, car as a product is good but the service center is pathatic dont waste your time and effort Hyundai company is destroying its name by having this level of distribution service

The best car service ever

Thanks mr. Bashar

Useless service, parts never come in, calls take days to be returned. Regret having a hyundai to be honest

Nice...

Hyundai & KIA workshops and spare partsFriendly service advisor

I used to work to sheikh Zayed Road branch to service my car but this is 1st time I came to ras Al Khor branch and its worst service customer no proper management no proper people to help I advice not to come ras Al Khor branch

Extremely cooperative team.They are loyal enough to customers

Good place for quick and neat services but the prices are always high

Excellent service in Ras Al khor branch I am really loved it...

Really wort service I really did big mistake to get this car the service people help their friends only and rest all customers are just for granted if you speak to manager he is worse

I love it

Good Staff here are nice and service being done fast.

No meaning for appointment, First come first servedReturning back and back, and the issue reamin :(

Good service.

I wait for 2 hours untill they finish my car, while they told me befor 3 hours that my car finished

Very bad experience with staff named Syed of Ras Al Khor service center. No customer service at all.

Good

Excellent service at ras Al khor I really like it

Good for an quick service! Otherwise takes long time to get the full service done!

Service not completely satisfied. Inside the car still not washed.

Awesome service centre I really loved it

Very poor unprofessional service,monopoly,they will destroy your car rather than repairing

Good service center, Cooperative staff

Nice service.

Best service center in Dubai ras al khor

Perfect

Quick service, quality workkeep it up..

Staff here are nice and service being done fast

Exelent services , reasonable charges , attractive offers

Pathetic customer service..exhorbitant rates of service..not happy at all with their service

Good environment

Best from all others Hyundai services center

Always crowded. Services needs improving not decor only

Good service centre for Hyundai and Kia Cars, but expensive.

Nothing special , leave the place before 4 , you wont get taxi after that

Good service, but expensive...

Pathetic. Dont go there. Laziest people.Better go to another branch.

Best service centre

Professional staff and exact diagnosing

Im not happy with the service it takes to much time

Very Poor Customer Service....not accurate on giving availabilities of the parts.