user
Volkswagen Service Center, Dubai - Al Nabooda Automobiles
Dubai, United Arab Emirates
Appearance

Comments
Ah
Review №1

I have always had excellent service here, and it is all thanks to my Service Advisor Mr Wilson Joyal. Wilson is highly professional and has my complete trust. I leave my car with him and he will sort out the rest making sure the car is properly serviced and handed back to me on time. Wilson also keeps me updated regularly during the service and will seek my instruction for any essential additional work before proceeding.

Za
Review №2

Got my tiguan for fire issues. Got best advise from the consultant Mr Farooq. Was happy with the feedback and genuine guidance. Nice ambience and people are with atmost courtesy. Great experience overall with Mr Farooq and all other guys.

Ra
Review №3

Very professional and fast service, brought the car in at 1pm on recovery, collected it at 4pm. Mr. Asif did a great job assisting me and made sure that the car will be repaired within the same day. Strongly recommend dealing with Al Nabooda in general, and with Mr. Asif in particular.

Zo
Review №4

I own 2 Volkswagens and always get my cars serviced by them. Extremely happy with their quick and reliable services. Mr. Farooq and Mr. Asif Shaikh offer the best genuine advise and are always going beyond to make the entire process totally smooth.The best part in my last service appointments with Mr. Farooq and Asif Shaikh was that they surprised me by sanitizing my car free of charge. They are very helpful and make the entire process as pleasant as it can get! A big thank you to both of them.Would highly suggest the service center and their advisors to everyone who owns a Volkswagen!

Ni
Review №5

They have been amazing at their service and promises. Mr Asif Sheikh is one of the best service agents and I have been getting my vehicles serviced through him since 7-8yrs now. Would happily recommend him for his personal touch and care. 👍

Be
Review №6

We had a great experience at the Volkswagen service centre all thanks to Mr. Farooq. He listened very patiently to all the issues we were facing with the car and explained everything in great detail. He was in the right sense of the word a true Service Advisor. Prompt service and attention to detail as well as some good discounts were all bonus to the amazing Customer centric service.

Sa
Review №7

Had the car serviced again after being bought from the market and out of warranty and service.Farooque Khan, the service advisor, was very structured and clear in all matters and explained the steps and feedback genuinely.Happy to be part of the family

Eb
Review №8

They really take care of my car. Service advisor Asif Shaikh is very knowledgeable. Takes his time to explain so you make the right decision and never feel pushed into anything.

Ra
Review №9

Very happy with the assistance of Mr. Nithlil Raj.My wife had a problem with the ignition and key connection, spare piece was ordered customized in Germany, arrived on time, as promised.Mr. Nithil was constantly following up with us and kept us informed at all times. I would like to express our gratitude for an outstanding customer service from Mr. Nithil, always professional and friendly attitude. Definitely will come back for annual car service.

Aj
Review №10

I approached Al Nabooda service center for a service appointment and was received by Mr Farooq S Khan, and was very impressed with his level of professionalism and helpful attitude. He was very patient and thorough in his explanation and I was really satisfied with the service. Very happy :)

An
Review №11

Only place I’ll let service my Volkswagen. The team is always professional and honest. I never feel “pushed” into anything. Asif took great care of both me and my car. Thank you!

Go
Review №12

I would like to thank Mr. Asif Shaikh, who has been tremendously helpful all throughout the service process of my VW. He had provided us with exceptional service, and sorted out all our concerns and issues. He had also suggested various features and services that would help in better maintenance of the car.

Mi
Review №13

When in comes to servicing cars, I have been cooperating with Farooque for last 5-6 years. It is always hassle free, done very professionally and on time. He always gives good advices how to keep car in good condition and it is pleasure to work with him.

Me
Review №14

I have had VW beetle sine 2017 and always I had an amazing experience with VW service center. my last experience was about my wheel alignment and some spare part which I thought to do it in the market and I got a quotation for 2500 AED but I thought to consulate with company about the parts and labor charge. to make story short, I ended up to the service center and Mr. Nithin inspected my car immediately and gave me the best quote and advice. I left my car in the showroom same day at 1 PM and I collected my car perfectly at 6 PM by only 1000 AED. I strongly suggest their service

si
Review №15

Coolant indicator was displaying for my GTI. I visited workshop, met Wilson, the Service Adviser. Immediately he arranged for car to be inspected. Adjustment was required, so he booked my car straight away, and work was completed very quickly. Excellent service again by Al Naboodah Volkswagen, thanks primarily to the experience, efficiency and efforts of Wilson. Well done 😊😊😊

Ra
Review №16

Had the most amazing service experience in this dealership. Farooq was of great help and his technical competence,instills a lot of confidence in VW brand. Keep up the good work.

Mo
Review №17

Best Parts service ever.If anyone should go for parts there, just talk to Neon he is the one for the job.Best Of Luck Vw

Aj
Review №18

Mr. Nithin Raj has been an amazing service advisor with me for the past 2-3 years. Any issues I have with my car he is available to solve it immediatly.Would recommend him for sure.

Hi
Review №19

Thanks for Farooque Khan for the help and the explanation in details everything.Such an employee like him you would love to meet him every time.Thanks Mr. Ahmed Samer for your support and the great approach.I love the day i bring my car for the service , when i meet ppl like them

Ma
Review №20

I went to the Dubai Service Center and was assisted by Asif Shaik on my annual maintenance service. I have full insurance. The process was very smooth and relatively enjoyable (given that this is not a fun activity in itself). The service was clear, relatively fast and well documented. Very please with the service!

Pr
Review №21

Always a pleasure to visit the Volkswagen service Centre and get their diagnosis. Great service team. I would like to mention Mr. Wilson, always is supportive and has a proactive approach. Very customer friendly. Highly recommend.

Sh
Review №22

Had purchased pre owner car and was hesitant to come to dealership for the cost factor. But Mr. Farooq shabbir took goood care by suggesting the correct work required for now. Impressed with the overall facility and setup and also with the cooperation oc supporting staff how dropped me @ metro station for free. When comparing to local workshop repair cost i am very affirmative that volkswagen us the best option and keeps you free of ang worries. I must mention transparency is ty the key factor here. Special thanks to your washing team for cleaning my jetta very well.

Vi
Review №23

Always great experience using Al Naboodah Services! The attention to detail, professionalism and helpfulness is top level. I had Nithin as my advosor and I can’t recommend him enough! Appreciate him for car handling process, communication and going extra mile to accommodate me. All around happy with Al Naboodah Cervice Centre.

as
Review №24

Excellent service. Nithin Raj was very patient and addressed all my queries regarding my VW teramont. The issue was fixed and car was delivered as promised. Nithin Raj explained to me the work done in detail. Definitely I can say my car is in safe hands every time I visit Al Nabooda for service.

As
Review №25

Have had an excellent experience recently with volkswagen service center. Mr Wilson Duncha was very supportive as always. I had a problem with my luggage compartment door and Mr Wilson arranged for fixing the problem in couple of hours.

Li
Review №26

Firstly I am very happy with my golf R. Secondly I am happy with the after sales service and caring. Additionally I stick to my service executive Mr Farooq who looks into all details of my car and will advise accordingly. Thank you Volkswagen and thank you Al nabooda.

Ax
Review №27

Amazing service, Asif specifically is incredible. Super supportive and has excellent knowledge which he is happy to share. Rare to find, definitely won a loyal customer! A+

Ma
Review №28

It has been my pleasure getting my service done with Al Nabooda Srvice Center for Volks Wagen in Rashididiya and in particular meeting with Mr Farooq who has been very cordial in assisting me get my car done swiftly and guiding me on the minutest details of what is done and what is required to be done. Thanks to him.

Pr
Review №29

The time I walked in at Al Nabooda Automobiles, my point of contact was Mr. Farooque Khan. I am so delighted with the service. His advice on my car servicing was very genuine, he is a very good listener. He ensured he got all pointers from my side and provided a consulting as a very own dear friend.Mr. Farooque Khan has in-depth knowledge of automobiles, you can get to know by his solutions.He is very diligent with his work and very systematic.I recommend and meet him on your car servicing needs and witness that he is a really gem of a person and a thorough professional.

Sh
Review №30

Got my GTI serviced. As always exceptional service and it is all thanks to Mr Farooq. Been doing service with Farooq for the last 5 years. Its been a very professional and amazing experience and have never had any complaints whatsoever.

Sa
Review №31

A month ago, had issues with gearbox of my VW Golf 2019, with warning on dashboard saying vehicle is in emergency mode. Took my car to Rashidiya Al Nabooda Service Centre and was received by Mr. Nithin Raj.Mr. Nithin Raj patiently listened and understood my concerns with the car and explained very clearly the steps they would take to fix the issue.Also, I got a rent a car (VW Golf) as substitute for the duration of the repair.Thank you Nithin for the excellent service advise and car delivery in pristine condition. Service with utmost dedication.Thank you!

An
Review №32

Always a pleasure to visit the Volkswagen service Centre and get their diagnosis. Great service team. I would like to mention Mr. Asif, always is supportive and has a proactive approach. Very customer friendly. Highly recommend.

Ad
Review №33

Best service team, highly recommend to visit the Volkswagen service Centre Dubai branch. I would like to mention Mr. Nithin Raj, always is supportive, explain all steps which will be done during the service.Thanks Nithin for your assistance

Ha
Review №34

Mr. Farooque, thank you for all your help in finding and rectifying all the issues in my car. Great service and customer handling. Thank you Farooq once again for being so kind and handling things smoothly. Much appreciated.

IB
Review №35

Thank you for the best Auto Repair Experience from VW Rashidiya. My only problem was little thing called COVID-19. Of course, that was not controllable factor for anyone. But the work done was fabulous! Mr.Chris and everyone there did an excellent job!

ke
Review №36

Love the experience of doing the service of our company car here in Volkswagen Service Center, and we have been dealing with Mr.Joice John for a long time. Hats off to Mr.Joice for his dedication and great service. You just need to leave the keys to him and he will take care of your car.

We
Review №37

Always a good experience every time I visit. Everyone is very friendly.I would to thank Mr Nithin for helping me with my car services through the years and even when I have a car emergency I can always get in contact with him and have the issue dealt with immediately.

De
Review №38

The service center staff are efficient and prompt . Nithin Raj was particularly very helpful and assisted in getting the car servicing done without a prior appointment . A big thank you to him.On a separate note , most authorized service centers offer special price during summer months , I didn’t see that here .

mi
Review №39

It was an excellent service. Everything was taken care of flawlessly. Specially Farooque Khan, service advisor, was very knowledgeable and attentive. I highly recommend to speak to him.

El
Review №40

Excellent car service center. I liked the way service provided by the advisor Nithin Raj. He explained each and every issue and the fixes in laymans language with patience. I felt the service is little pricey but worth paying to feel safe and secure when I drive the car after service which i dont get when I go to any garage... Only this time courtesy drop off service was not available when I dropped my car.

Ra
Review №41

My first time visiting this place was in 2019. My Service Advisor is Farooque Khan. The Service Center waiting area is very comfy and spacey. Farooque has been very helpful advisor since I send my car here (which explains why I always request him). He always provide the best and economical advise to ensure my driving experience is safe and excellent. I guess when I want to upgrade my Golf to another car, it will still be Volkswagen! 👍🏻👍🏻👍🏻👍🏻👍🏻

R
Review №42

Service advisor Mr Joice guided me professionally to understand what could be wrong with my car initially. Further he also ensured that my car is fixed on time and the bill amount was also as estimated by him. Honest and trustworthy. Thank you Joice

Ha
Review №43

Very organized and professional service. Mr. Asif was our advisor in al Rashidiya branch. He is very kind and friendly, very honest and professional. Definitely recommend him. Best service 👍

mu
Review №44

We have been dealing with Mr.Nithin Raj from last 5 years. Extremly happy with service he providesOn time , proper technical advice with good discounted price .Appreciate his approachThank you so much Nithin for your kind support .

Va
Review №45

Service Advisor Nithin Raj is very considerate and helpful throughout the servicing process. I definitely trust his guidance and will get back to him for any car needs I have in the future.

AL
Review №46

On Saturday I have taken my VW car for servicing in Rashidya service and the technical advisor Mr.Saif was very helpful and kind to me. He also offered taxi if required. The car was ready next day as it was promised. I really appreciate his work and thanks to him.

Ri
Review №47

It was a great pleasure with satisfying service from my SA Mr Nithin Raj. He attended my concerns with thorough checking and did the needful job. I appreciate his support and work.

Ma
Review №48

As always, the service was smooth. Youll get your car back as scheduled. Never been to any unauthorized service center because so far there was no issues at VW Service Center and always been satisfied with the service. Thank you to Mr. Nithin Raj for being so accommodating for a long time.

Ji
Review №49

These guys made my day. Wanted break pads replacement, since car is out of warranty, i explored external workshops as well as VW service center. Their offer was way better than others. Dropped the car in no time and i was offered an office space to work with wifi & free coffee :)Highly recommended.

Vi
Review №50

Mr Farooq Khan has been my Service Advisor for the past 6 years and I’ve always received the best service far & beyond…thank you so much!

Ni
Review №51

Im visiting this centre since 2014 and its been 7 yrs of association with VW and outstanding cs experience...from booking appointment to taking delivery. Specially would like to mention service advisor Joice John name here who has been very good with his approach and is very receptive.

SK
Review №52

My service advisor Mr Farooque was excellent in explaining me the service needs of my car. Service was prompt and very satisfying.

Om
Review №53

Exceptional service and customer centric attitude provided through Mr. Farooque Khan. Would recommend any VW owner to go to the same advisor as I did for the same experience

gr
Review №54

Got the car services done at the stipulated time, and Mr. Farooq had given his best people service and accommodation to me as a customer availing the services for the first time. Youll know your car is well taken care of.

Lo
Review №55

It is nice experience with the team and service was good and friendly, advise to clients with proper details and necessary assistance with only what specific information and support required to the client.Thanks for the service, Mr. Asif Ismail👍

Ma
Review №56

Very friendly and helpfulStaff very professional 👏 especially Mr. Asif service advisor. Thanks keep it up...

sa
Review №57

Been servicing my car for 5 years here. Initially had some concerns, but all of that got ironed out soon. Would definitely recommend service advisor Joice John. He has been exceptional all this while and needs a special mention.👌

Xa
Review №58

Efficient and great service at the VW Service Center - with a special mention for Nithin Raj who is very supportive and reactive! thanks again!

Ra
Review №59

I have good experience with Al Naboodah Volks Wagon service center. Mr. Nithin Raj who had given assistance to explain the service especially on periodic checks details are very helpful for me personally.

D.
Review №60

You get what you pay for.With that being said, I am highly pleased to share my experience with the quality of service and consistent cooperation from this gentleman named ‘’Neon’’. An extremely helpful individual, patient, and polite Spare Parts specialist of VW service center.Great service overall with 5 start treatment and respect which is difficult to find nowadays.Great value. Good advice. Pleasant experience.

bh
Review №61

Had a very good experience at my cars annual service with Mr.Farooq as my service agent. He is very polite and helpful in all manner possible . Thank you and keep up the good work .

Ka
Review №62

I did my 60.000 km service. I was very happy to be served by Mr. Farooque. The service was super quick and the communication with Mr.Farooque very clear.

Ce
Review №63

Good customer and maintenance services. My car had several issues and the sales technician, Nithin, did a very good job fixing them.

Vi
Review №64

The high professionalism of VW is reflected in the advisors handling the customers.Really appreciate the positive & customer friendly attitude of Mr. Nithin and the professionalism he displays during his interaction with the customers. Kudos to the entire team and keep up the good work.

Om
Review №65

My service advisor was Asif IsmailEverything was explained to me in detail and delivery of car was on time . I even bought service for next two years

Om
Review №66

Joice is one of the best service advisors that professionally do the job, and have a vast experience in the field. He is advising and assisting/ resolving all issues you might face. It’s been a pleasure dealing with him for the past years. Wish him all the success. Happy customer :)

Sh
Review №67

Been servicing my Golf R for about 5 years. Excellent service and cooperation especially with Wilson, Highly recommend him.

Ak
Review №68

Great service, great team, great price and absolutely no hassle. As usually Service Advisor Nithin Raj rang me to talk through what was needed now, what will be needed next time and gave me prices that no one else could touch...Great Simple Service at Great Value –Thank you very very much for your great service Nithin Raj....

Lu
Review №69

Delighted to be visiting the Volkswagen Maintenance showroom. My service Advisor Mr Farooque Khan after my car was serviced gave me an in depth information on the car. Very pleased to have a service advisor as Mr Farooque who has a very vast knowledge of the job and looking forward to meet him again for the next service. Been a client with Al Nabooda for the last 21 years and found him to be one of the best advisors. He is a real Asset to the AL Naboodah group.Wish him successRegardsLudger Dsouza

Sa
Review №70

The Volkswagen Service Center at Rashidiya is one of the most professional & well managed centers to get your VW serviced.Special thanks to Nithin Raj for his prompt attention to detail during the course of my Touareg 90k service. Appreciate his clear communication, technical suggestion and sincere approach.Keep it up!

an
Review №71

Yesterday I had appointment @ 7:30 the service advisor Asif saw that I was in a hurry explained the details while inspecting the car. Overall very good experience when you the vehicle in timeThanks Asif !!!!!

Mu
Review №72

As always the best. Farouqe is amazing a services advisor, very helpful, prompt and experienced. As compared to lexus service center experience is much better, I dont feel ppl are trying to over sell or rip me off. Great value for money. I hope lexus can learn from Volkswagen.

Ma
Review №73

Thank you so much Wilson,this service advisor are really helpful💛Whenever you guys want to visit VW Service Centre ask for wilson

Th
Review №74

Took my wife’s Tiguan for service. Very professional and totally satisfied. The major service was completed in a day. Thank you Asif.

Mi
Review №75

Mr. Ganesh and his team are fantastic, knowledgeable and highly committed to their tasks! Great job! The whole service process, from booking till picking up Your car is a breeze. Warranty gives You a piece of mind. My recommendations!

An
Review №76

Had a very pleasant experience as always with Al Naboodah. I have been with VW for the last 4 years and always returned satisfactory. Thanks very much Farooq for a really great service this time, for my Golf R.

sh
Review №77

Very professional service by Mr farrow and very as well. Good decision to buy volkswage. Value for money. Keep up good work. Proud Teramount owner

Ro
Review №78

Big shout out to Suresh, who sorted out my car within the quickest span of time. Job done so well. Thumbs up!

Ke
Review №79

Great service with Nithin. very informative overview of what service would be completed.too bad they stopped shuttle drop off service…. the location is so far out

Fe
Review №80

I like this service center, they know how to deal and respect their customers.Jean Laylo is one of the best who knows how to welcome their customers.She was updating me on the progress of my vehicle and she ensured it got fixed as expected.It was great experience dealing with her.

Mo
Review №81

I am very happy with the service quality provided by VW service center and special mention of Wilson Joyal Dcunha who is one of the best service advisors and I have been dealing with him for the last 3-4 years.

ma
Review №82

Very good treatment, kindness staff (Mr. Farooque khan) helped me alot.They care about their customers to be happy.Mr. Ganesh thank you so much.Scirocco RCAR NO.12754 DUBAIMANAL SROUR

Ar
Review №83

Asif was fantastic at Al Nabooda. He guided me well on what areas were critical to fix with my car and what I could do without. His response was prompt. Appreciate the service.

mi
Review №84

Mr Nithin reviewed my car and provided good service. His assistance and guidance highly appreciated.

Va
Review №85

Great service provided by Mr Wilson.beautiful experience and value for money .job done within given time frame.excellent behavior..regards khemchand Chugani

Pu
Review №86

Very good service experience,Mr Asif Ismail was very professional in handling my car service.

Ha
Review №87

With that being said, I am highly pleased to share my experience with the quality of service and consistent cooperation from this gentleman named ‘’Neon’’. An extremely helpful individual, patient, and polite Spare Parts specialist of VW service center.Great service overall with 5 start treatment and respect which is difficult to find nowadays.

Ra
Review №88

Amazing service and care for my beloved Jetta.My service advisor (Suresh) went far and beyond my expectations, he was very knowledgeable and listened to all my concerns. Fixed all the issues, and honestly gave my car the best service.Big thanks to Suresh for making my day, really professional. Keep it up.

Je
Review №89

Mr. Nithin Raj is a very very helpful service advisor. I recommend him for his very exceptional service.

Ad
Review №90

Was very satisfied with the overall experience, especially mr Farook khan, and reception staff as well. Well attentive to concerns raised. Congratulations good job. Made right decision to purchase a touareg.

Ah
Review №91

Excellent center under promising and over delivering. The advisors are very professional it’s a pleasure dealing with Mr. Nithin. Always helpful and finding best solutions for customers.

Se
Review №92

With Touareg vehicles, my experience covers over 13+ years, getting service for four Touareg vehicles during these long years. with Dubai Volkswagen Service Center, what I experienced is pure, German quality of service in every thing with affection shown to customers like me along with technical perfection, while giving several options for owners to choose optimum course of service. Volkswagen Service center Dubai is prime reason why we keep buying Touareg always, with out even considering any other competing brands. Extra-Ordinary Service from Mr.Wilson Joyal Dcunha is special for he treats customers like me as part of Volkswagen family, for I worked with Mr.Wilson during several unique instances, and watched with evident satisfaction for his meticulous attention covering A to Z before returning Touaregs after Service.

sh
Review №93

I meet with mr Wilson Dcunha he is great guy he understands my car problem and explain me very well Great service thanks wv

He
Review №94

Excellent service in all ways & service advisor Nitin Raj is very helpful throughout the process and will get back to him for any car needs in future

Da
Review №95

Had the good fortune of being looked after by Mr Asif. Really nice guy who knew his stuff, very helpful and informative made the service process a breeze. Nothing but.good experience from the phone call to book the service to the greeting at reception. Everyone at VW was super helpful, professional and friendly. A world apart from my experiences at VW in the UK.

Be
Review №96

Mr.Suresh Poojari who was my Service advisor for my periodical annual car servicing is exceptionally customer oriented and professionally quite competent and committed. He could identify the reasons for the various issues raised and provide the right corrective repairs for my car. Keep up the good work Suresh. You are an asset to the Al Nabooda service team. All the best wishes to you.

pr
Review №97

I would like to commend Ms Jean Laylo for an admirable customer service! Ms. Jean always ask what else she can do for a customer. She doesn’t just do her job but definitely goes beyond that. She treats every customer with the utmost respect and does whatever is necessary to ensure their happiness. Keep up the good work Ms. Jean!

Mu
Review №98

Thanks to Mrs. Hind!!For the excellent service. She is doing the perfect job at the receptionist! The service was excellent. Im very happy with service. Thank you for welcoming us warmly and making us feel at ease in your company. A very kind person and helped me with all my queries! She was very knowledgeable and listened to all my concerns.Thanks alot! Appreciate your hard work!! Keep it up!

Iv
Review №99

High quality of service.Special thanks to Mr Farooq,very professional, helpful and patient to meet all requirements.

Ab
Review №100

Wilson the best service advisor in the vw service center in dubai... Always aiming at customer satisfaction ... I deal with him since 2016 and he always gives us the best

Information
100 Photos
100 Comments
5 Rating
  • Address:Dubai, United Arab Emirates
  • Site:https://www.volkswagen-dubai.com/en.html?_ga=2.190697131.1028605659.1628073661-261454694.1628073661
  • Phone:+971 800 89

Categories
  • Auto parts store
  • Volkswagen dealer
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Oil change service
Working hours
  • Monday:7:30AM–6PM
  • Tuesday:7:30AM–6PM
  • Wednesday:Closed
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Car hire:Yes
  • Car wash:Yes
  • Oil change:Yes
  • Repair services:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes