Worst car rental dubai. We reserved a car via Check24, but 20 people on site simply didnt get a car. although we have already reserved it in Germany. how does that work?

We booked the car 2 weeks in advance but for the car took longer than expected and we were coming from long flight in the night. The office was filled with frustrated families who came from long flight. Only one staff were available.

We have booked a car one day before arrival and they took a deposit only to discover that there is no car and simply they will send an email with the issue and some rubbish talk about how they will send a car to hotel THE NExt DAY. We were not the only customers with the same problem, there were a queue of ppl with same problems.

Humiliating!!! Never ever againg !!! We booked our car, it was supposed to be ready at 1:00 am, the office in the airport was closed so we were forced to go to the car park. There was a cue of like 8 people in front of us, so we waited . The staff was so slow, the people waited minimum 30 minutes by them and another 30 minutes to get the car, which wasn’t the one which was booked. The cars were not available, there were brought from somewhere. After 4 hour waiting they told our they don’t have car for us. My kids were so tired so we made them bed from our luggage on dirty ground. No apologies from them!!! So you fly with Emirates to have best service and you end like homeless in car park sleeping on the ground . No thank you !!!

It was the worst experience in my life. After 7 Hours flight i had to wait almost 3 hours in the Airport Garage till they brought me the car and it wasnt clean from inside. I would never ever rent a car from Europcar or recommend it to anyone

Most terrible car rental company I have ever used. Booked car 3 weeks in advance and car wasn’t ready when I arrived. Have me interim car and supposed to swap in next 48h. None wasn’t contacting me when I start calling they been redirecting me from once place to another. At the end they tried to cheat on damage which wasn’t there. Horrible. Stay away as far as you can.

They take a heavy deposit which is supposed to be refunded after 1 month. Well, it has been 2 months and I am still waiting. However, they are very quick to charge you the parking fines and bridge tolls. BEWARE!!

My god what lousy management!A wait of 2 hours that problems with each customer because no reserved car was the one given on arrival.I advise against agency better to pay a little more expensive and have a better service !!!

Can t put 0 star .. service zero . no one answer . waiting my money back since 3 month

I rented a car through them in Dec 2020 and only after I rented the car, I read the reviews and was very concerned that I may get ripped off!Honestly the car was clean, got paperwork processed on time and reception was ok as well. To make sure I don’t get charged for any money unnecessarily, as per advice from the reviews, I made sure the car was returned clean and confronted the staff with reviews and reminded them that I expect no issues when I leave as I have returned the car in such clean state. It’s been almost 2 months and no issues.The 3 stars is because I rented a Nissan and they gave me a saloon Hyundai claiming it was an upgrade, but the performance of the car was pathetic

Worst Europcar ever, never seen a place like this. Not up to date, paid a car online and when i arrived they simply told me it wasn’t available and my money would be returned. Never again !

If you don’t care about customer service, this is the right place to rent a car. I rented the car, the car had a flat tire from the get go, they just put enough air to get me out of the door, i took it to repair the tire, the shop won’t do it because it has been repaired at the same spot, installed the spare tire and lost the tire pressure monitor system, called 3 emergency numbers for three days and no answer, called the office and no answers. Literally no answers, I have got charged some charges which were for traffic violations. But some were strange I asked them at the office when returning the car to give me a printout of the charges and the violations with explanation, they can’t do it. You just have yo trust them. Coming from the United States or any European country you would be disappointed, but I stayed a month in the UAE and customer service sucked pretty much everywhere you go; that is why I gave two stars else it would’ve been only one star.

Terrible customer serviceNo one answer phone callsIf you had any problem you have to go airportThis is totally disaster.

They never returned our security deposit to us, and its been 3 months. We returned the car in perfect shape and were told we would get it in 21 days. It has definitely been more than that. They dont answer phone calls or emails.

We have rented a Kia carnival with no main issuesThe only problem was the baby capsule which had no base in the car, they only wrap it around with the seat belt which is dangerousMake sure you check the car very well before you take it as they will check it thouroughly when you return it to them for any scratches

Despite difficult underground location, the staff is welcoming and accommodating to help the clients.

STAY AWAY. If I could rate this company a 0 star it would be that. Firstly made a booking in the UK to collect a car, when I got to the company in dubai they then advised they did not have my car which I had booked and had to wait over 1 hour for a car. Worse company in my whole life. Beware! Lack of customer service!

Quick good Service without any trouble.

Need organisation and scheduling skills. some staff members are friendly and some are rude. Overall not a wow experience.

Full insurance, but they still claim damage to a car jack we didn’t use. Poor service

Stay away from this place, they just take large amounts from your credit card because of so-called traffic fines ??

We rented a full size suv for the forth time. Waiting time to pick up the vehicle was much better then the previous years but still took 20 minutes. Travel across the boarder to Oman is not possible with Europcar which was a big disappointment and forced us to change or holiday plans. Other providers do offer this service. Make sure you check for every little damage and stain inside and outside the car when you pick it up.

I am a proud Europcar Privilege Executive member with over 40 rental days and I can honestly say that this is worse service I have received from a Europcar branch. It took over 1hr 30mins to get the car initially, the car was in a poor state and it has taken over 1 week (and still not heard anything from head office) to get an invoice and an explanation on why they overcharged me. Im very sad to have to write this as I consistently get a great service from Europcar across the UK & Europe.PLEASE DO NOT RENT FROM HERE.

If I could I would give 0 stars. We rented a Kia Carnival from 4-7 Dec 2019 from EuropcarDXB. The vehicle was handed over to us with a filthy and stinking interior. Seats and carpets were stained. Plastics scratched. Car has in no condition for rental. We have rented vehicles from Europcar in other countries and have always been very happy with the service and standard of vehicles. We will not be using Europcar DXB again.

When I arrived I had to wait more than one hour in queue to sign papers. Supposed to be picked up at 7.30, the car was only available at 10.00... When I returned the car to the airport, the Europcar lounge was dirty as hell. Service got to be improved.

Very bad experience. If got a fine during a rental dont pay it as they will still double charge you for it and then acting dumb like we are the one who payed for it despite a very obvious proof of payment. Avoid at all cost...

Good Services but very difficult to get them through the phone

Got my car with only 1/4 of a tank of fuel when I had booked full to full . I have rented cars across the world , however this was ghe filthiest car I have ever seen . Half drank bottles of water under the front seats , back seats and front seats all stained . This was the first time I have used Europcar and my last . Should have read the reviews first .

Very bad experience. Uncooperative staff.I reserved a car with infant seat (paid for it) but still they didnt give it claiming that it isnt available at the moment and I can find another company to rent a car with infant seat!. I spent 90 minutes just to get the car (without the seat).Definitely not renting nor recommending Europcar Dubai ever.

Excellent service. I will always use Europcar while I am in Dubai.

Absolutely the most dishonest car rental ever. They deducted Aed2400 from my card without first discussing it with me. Then, when they finally answered the phone, they told me after the car was damaged. I returned the car 3 weeks ago!!! 3 weeks ago!!!!!

Warning!!! no response on the phone. on their website all you get is the invitation to download their app.all I wanted is to book a brin to the hotel service.2.8 rating!! guys I would start to think about my service strategy!

Very crowded office, waiting customers should be organised better. Car delivery guys are very kind.

Good general customer service... Not quite happy with the keeping of the deposit for 3 weeks 😢

Its a trap, a fraud, just STAY AWAY of it! Ive booked a car a month before my arrival and pre-paid all the fees, however when Ive arrived they told me no car available, and they will send the car to my hotel within few hours, Ive accepted their offer, but unfortunately they called me after 5 days telling me car is available. Plus contact them by phone is very difficult, and they just dont care, until time writing this review they didnt refund the payment and no reply to my emails. Its just a trap so stay away of it and get a car from another agency.

This is the worst car company in the world, basically a scam company they charged me a DHS1000 as a deposit for a 1 day car rent and then claimed that I have traffic tickets worth DHS650 so they took the DHS1000 and didnt refund me yet. it has been almost 2 months now

Don’t rent a car with them !!! They take rentals fees and we have made the car in a very good condition

Perfect service, very good brand new cars

Renting a Car was very difficult with the lack of English skills of the employees. When returning the Car I was very surprised to be charged over 200$ for a miniscule scratch on a hub cap (which i am sure is not from me). This even though I had purchased the full coverage insurance before. Europcar just gave me trouble while I was there and basically ruined my vacation there. Extremely disappointing.

Very slow service and they block huge amount of money for 30 days

RUN AWAY !They took 2000dh from my account and never returned it !! And dont even try to call them to have some explanations .Im still trying to sort this out.

Very bad service, too slow , you wait for ages to get a car , better to close you are note at level of renting car company

Just horrible

Worst place to rent a car ,please stay away.They gave me a cheap car and charged me too much .Also took a deposit of 1000 aed . I am going to file a complaint in consumer court to stop such rip off

Slow service and given car in the wrong terminal. Car not clean just dusted off.

Europcar dubai team is very disorganized!!They refunded my deposit just 1 month after I give the car back to them.Just because I sent an email to them asking for that, otherwise I would pay for the total deposit in my credit card bill.Dont rent a car with them.

Crowded AreaLabor camp

Excellent service, thanks

Expensive if you take from Terminal 3

Staff unfriendly and not helpful. Doesn’t seem as if management cares. Rather use alternate car rentals.

Rent a car 5 days in advance and when I reached there they don’t have the same car and they want to give me a lower grade car instead of upgrading me , then they ask me to come tomorrow to take my car when I booked it from today !!! Staff are so unprofessional and rude

Catastrophe c abuse

Good

A FUIR !!!!!! DANGER PUBLIQUESi je pouvais mettre 0 étoile je laurai fait! ne dispo pas des voitures alors vous propose de vous Up grade... mais que de larnaque ! ils vous donne une voiture avec des temoins, ce qui vous met en danger et pour combler le tout quand vous remettez la voiture ils vous dise que tout est ok. et qlq jours plus tard ils prélevent la caution et maintenant BONNE CHANCE pour les contacter. dhabitude on loue chez sixt et bien là on retournera chez sixt

Quite slow service, it took me 30 minutes to rent a car for the first time. The office in the airport hooks does not rent, you have to go to the office for parking, it turns out that the europcar system on the website or in the application is not necessarily synchronized with that at the airport, you book in the application and they get the email they print and only when you arrive they assume you reservation, if you make changes to the reservation even a week before picking up, they will not know anything about the topic in the office .... even if you pay for rent :)As for the car, I got a new car but in addition to the formalities in the office took 30 minutes, I waited for them to clean the car after the previous rental, car inspection very fast, without marking the damaged lamp and bumper but after my intervention the corrections were made quickly - I advise you to watch it carefully car, take photos and record a video. Fuel policy full - full and I got a car from 1/8 tank, there is no option to give back the cancer with the same amount and finally I gave the car back from half the tank. On the plus side, the car passed, 3 minutes but it was 4:30 in the morning.

Second hand car company managed by crooks ... Avoid, go to the competition.

I like this company I always use it for my trips the truth has never failed and no problem

The pick-up and drop-off was fairly quick and the counter is located at the airport so there is no shuttle to wait.We had a model in the chosen category (please note that the car you see in the photo is not necessarily the one you will have on site, read the whole description carefully).Having no credit card but a simple debit card, we had to leave a deposit of 600 € (2500 Aed) which was returned to us after about a month in its entirety.

Late...

Flee at all costs. Exceptional reception, overbooking of vehicles, waiting for more than an hour after 7 hours of flight and finally for nothing because my vehicle had been rented to someone else. A shame especially that my reservation was confirmed and that before my arrival in Dubai it had been reconfirmed to me by whatsapp. We found ourselves 4 French clients in the same situation. At 2 oclock in the morning to find myself without a car thank you Europcar I am not ready to forget it !!!

Very goodDelivering on what you promisedWe were very well taken care of even though we arrived late, yet the staff were kind and helpful extrasThey gave us a lot of good directions and presented us with a good car in good condition.Small but met the needsThe price was good and the paperwork reducedI recommend

ATTENTION THIEF !!!!!!Do not rent cars at Europcar Dubai different model than the one book and besides they tell you its normal. They give me a model of the older generation without even warning me while on the reservation there is the picture of the new. No respect for the customer, rude and they tell you that this model does not exist in Dubai and when you leave the airport you cross everywhere.And all for the same price without any commercial gesture.TO AVOID

Booking made via Booking. The pick-up site at the airport indicated on the reservation required us to go from Terminal 3 to Terminal 1. We took the bus shuttle. Once there, the employees wanted to send us back to Terminal 1! Categorical refusal on our part. An employee transferred the vehicle, it took almost an hour. For the rest, correct delivery.

The young Indian caused problems when returning the vehicle, when I got it, he went through it roughly when he played it back, he checked it so extremely and found a couple of points and unfortunately caused stress, I rented it from Sixt for years was never a problem, prefers to go to Sixt, you can save yourself all the stress.

Very slow and when I had a problem with the battery of the car I had to move myself to the airport! Long live the holidays. Never again do I rent at home. Take Fast is better and more pro a dubai

Epic fail!!! We booked a car 2 times in advance with a child seat. They did not have time to organize a car seat. The Lord urged us to carry a baby without a car seat ... no words to describe it ...

Great car rented for 200 euros and 40 euros toll driven to Abu Dhabi really beautiful!

Location is easier to find, processing is slower

Bad experience because does not accept debit cards for the deposit, unless we leave 600 EUR deposit which is refunded to us 45 days later .. Car ok but long wait at the counter

Everything was great! Thanks again.

For my part, I came across 1 unpleasant person (Khalid A.), who did not want to give me my car rental already booked on the internet because I had a debit card and not a credit card.I had previously taken my precautions to know sent a message to EUROPCAR DUBAI who told me that EUROPCAR DUBAI accepted debit cards against a deposit of 2,500 AED (620 €) to be paid on the spot.After having refused a French customer in front of me for his debit card, Mr. Khalid A. wanted to do the same with me. I then explained to him that EUROPCAR DUBAI confirmed to me that if for a deposit. He then replied Impossible. So I showed him the proof and he told me no, this message comes from EUROPCAR FRANCE. I told him not looked carefully at the address it is written DUBAI.He was planning to let me down with my reservation already made.I insisted and he asked his boss who confirmed the truth of the words to him. I want to say that his boss was sitting next to him and was not reacting from the flow.I think that EUROPCAR DUBAI does not hesitate to swindle customers who have debit cards and who have already booked, which is of course shameful.The deposit was refunded 1 month later.The car was in dirty condition and smelled of cigarettes.In short, in the future I will no longer book with them.

STOP!!!!!Do not rent from Europcar Dubai.I booked on the internet and one day before my departure, Europcar told me that I will surely not have a car ...I arrive and I wait 2 hours in the agency inside the airport.Already the rented car is not the good one (as for the others besides)Agency in reduced staff so very long wait in the airport and in the agency of reception of the car.They do not take GOLD because they write debit and not credit on it.They take 600 € deposit except that it is not an impression BUT a direct levy.I learn on my return to France that Europcar will put 45 days to make 600 €.70 days later I still have not recovered the agency.

One of the worst car hire offices in Dubai airport .. Very slow service and uncooperative staff .. The waiting queue is unorganized. It took us an hour and a half to get our pre-booked car online. We filed a complaint via e-mail and received no response or interaction

Hello Im going to rent a car while I had to book before leaving France, arrive on the spot waiting for 1 hour to tell me on your credit card there is written debit it takes a credit card with the creditVery bad experienceDo not rent in this agency

A company that deals with fraud and theft and stolen the card Visa additional discount and non - refundable amount of insurance

Warning not to deal with a gangCaution Caution Caution Do not fall into the trap

Wonderful and helpful staff

They take down payment