Hi This is May the new management of shovis Beauty lounge. We tried to contact you to renew our contract with u guys. Pls kindly contact us 971525603005. Thank u and hopefully you answer us asap.

I had bought two vouchers recently but did not receive them as I had mistyped my email address. I contacted the support team and my issue was resolved within few hours. Very efficient

I had a very horrible experience. Recently I bought 2 coupons from one of their deals and they deducted my money but did not send the email with the receipt. I am very very angry with their services. While going to their website it shows a 403 error and I cannot get in touch with their customer number nor their support website. It is just a downright pathetic service from Groupon. I request someone to reach out and help me in this.

How I can register with You To provide my services to your customer thank you so much

Ive only used the Groupon App/Website for deals and have never had issues redeeming my vouchers to date. Their customer service is very responsive and refunds are processed as promised. Will continue to use Groupon to save and enjoy local deals.

So far, all coupons bought from Groupon were all great and worth paying for!

Hi,I am a regular customer of groupon and previously I wrote a good review about your services. Yesterdqy we purchased an iftar deal for 8 people at al dana restaurant at 5 star sahara beach resort. It turned out to be utter disappointment and embarrassment. It is worse than a 2 star restaurant. Stinky corridors, cold food, no SOPs, rude and insufficient staff. All made it the worst experience at groupon. Please take notice of such restaurants who are making fool of people. This standard has shaken your credibility as well. Our guests didnt eat any thing .since its Ramadan so there was no choice at that time. They took very little just to break the fast. Please take an action against such restaurants who give fake info about their standards. 5 star should mean 5 star. Also compensate us with a refund or any possible reconciliationI am looking for your email address but couldnt find one.

Taken money and nw cruise is also closed. Never ever take use this app. In your life. Worst app. Never apply on cruise

Bought a groupon for a restaurant yesterday and called to confirm today. I was told that the deal with Groupon ended on the 25thof Aug 2020, and they are still featuring the deal as of today. You guys are pathetic and incompetent. One of the most disgusting deal sites in the UAE and this was not the first time Ive experienced something like this. GEt your act together instead of proving how much savings you made. You make nightmare experiences... Disgusting. Try to reach them is another nightmare.

Im going to file a lawsuit against this company.They suspended my account and toke my money for no reason !

I no am trying to get in touch with Groupon but no one is answering the phone. I have an issue with a voucher purchased.

Beware!! We bought a Groupon in Feb and due to Covid and the hotel closures we were promised to be able to use the vouchers until October. We even booked online early October and received a confirmation email.Coming to the outlet however, we were told that they stopped accepting vouchers long ago and informed Groupon (who are actually still selling the same offer online!!)No chance getting in touch with groupon, emails return and entering the voucher no. In their request web page shows wron no.Beware people, this looks like a big SCAM.Im open to amend my comment here, should Groupon have indeed the decency to get in touch with me.

I had some issues with my voucher and they helped me with that. They responded very quickly and with proper conversation

THE WORST ONLINE APP I have ever dealt with.If you have any trouble with the voucher or the voucher provider their solution will be (we apologise/ we are sorry) that’s it, whatever your problem is and whatever you discuss with them they will just tell you we apologise.I contacted them through live chats 4 times and through emails but with no avail.

Groupon need to improve on their customer care to reach easily for any technical errors or queries, seems they operate from US for GCC which 12hrs difference making unhappy customers

I request for a refund last December and until now they dont give my money back

I had an issue and needed a refund and called them. Ms Jessica in customer service was very helpful. She was very patient and understanding. Sent me follow up emails and my issue was successfully solved and refund processed. Really good job.

Seems nearly impossible to get hold of an agent ,as there is no live chat in the App,particularly over weekends (including Saturdays).Be aware that there are no refunds possible unless requested within 7 days of purchasing a Groupon.Ridiculous policy.

After purchasing a voucher worth 405 AED, they ran my payment twice without my AUTHORIZATION! Instead of getting a discount, they billed me twice of what I was supposed to pay. And before they finally have processed my voucher, my order was on pending status for days. I had to communicate thru their chat support 4 times for days and was promised that in 2 hours, 30 mins., etc. that my issue will be resolved. Their chat support never helped me. I had to call their hotline to get it done. Horrible experience that was!

Very bad service, charged me for a coupon, took the money out off my account, kept giving me order is under process for 3 days, then order cancelled, never recieved my money back nor the coupon

Great deals! We bought several restaurant and hotel vouchers and all were amazing.

If i had a chance not to put a star, i would have. the issue is not with the services, or the shops dealing with them, but with the credibility of the site and its payment gateway!! its very serious as. my two cards got compromised, and had to pay a fee to the bank to have it blocked and changed. i had mailed to Groupon, and all i got was a lousy guy answering back, as if it is a very silly mistake. guys, wakeup, or it will be too late, especially in an age where all like to deal with safe and secure payments online. really awful experience

Possibly one of the most exhaustive listings available here in Dubai, UAE.Have used their offers at several occasions and have been well satisfied with the value for money and ease of use.Great going guys! Get us more and more deals! Well done!Definitly recommended!Hitesh.

Do not recommend this service

One of the worst companies to purchace any online deal. I am filing a complain offically to the minstry of commerce tomorrow morning. They dont respect consumers

If only I could put a zero on this, very bad experience, 2 days ago I purchase a coupon for holiday stay in Auris Hotel, they already charge from card. Before buying the coupon I called the hotel to confirm and yes they said its the promo. Purchased 2 coupons then emailed the hotel for confirmation after 2 hours I called hotel to follow up and the reservation agent said they have to get back to me because theres something wrong the promo. Hotel wont honor the coupon because theres a mistake. And groupon sent me an email yesterday saying that they will refund my money because there was technical glitch on the promotion, refund will take 5-7 days. In all honestly its not really the money, They ruin my familys holiday. They said sorry and that its bye...I am the one suffering for their mistakes. Its a nightmare I will never patronize this company again!!!!!

How can we reach the customer service, your phone no. is not working.

Purchased a few vouchers got charged as I received a text message followed by an email saying sorry but unable to process my order. Are you freaking kidding me? Phone calls are not answered plus you don’t work weekends? What kind of customer service is this? You should be able to work 24/7 for your customers as this issue happened on a WEEKEND! I’ll make sure I will report this issue to customer rights! This is unacceptable!!!

Since 2 weeks we are - as service provider- trying to contact groupon merchant through email and phone number , without any answer .Calling them for more than 10 times during working hours ,and no one is caring to reply .I dont know how can I trust you later , while from the beginning you are not contacting well .Until now i have problems with applying to groupon merchant and its not solved yet .

They have the most extensive variety, best quality deals in the UAE.

Item ordered on 8 Dec. Not delivered on 23 Dec. Where is it?Customer service telephone number is unattainable.Customer service email unanswered.Frustrating experience. I used them once before and could not return a faulty item. The delivery person will charge you dh 20 for delivery even if it is 3 weeks late.I usually give any company two chances. Groupon, you have had yours I wont be using your services again.

If you want to get a promotional offer use Groupon

Not very helpful when there is an issue with a deal. The purpose of Groupon id to have special discounts but after purchasing a deal about food delivery, i realised there was actually no discount as they offered the same rate at the restaurant itself. When mentioning this to Groupon, nothing was done!

I spend a lot of my time to find any contact number or emailThey had review for the services They provideBut now I can’t found itSpecially I brought the coupon depends on the reviewsI had the worst service

Everyone should try groupon to save money and their referral scheme is excellent.

I have been buying vouchers from Groupon for nearly 2 years and so far I have not encounter any problem with them. Great offers all the time. However, I would highly recommend not buying Goods from letsbecool who is the retailer who sell the goods on their website. Things are not the same as advertised. Quality is low and they dont refund or even give voucher instead. Problem they have no direct contact except through groupon who can do nothing to help.

Worst costumer service ever! they never reply to emails or answer the phone! you have to run after them like a dog! Dont buy from them and dont work with them! you are much better without! COBONE IS MUCH BETTER!

The customer services are really disrespectful , very bad servicesAnd the worst customer supportThey never care about their customersThe treat them like they are not thereI think the company even doesn’t deserve even this one starThese guys shouldn’t be here in dubai nether in UAEAdvice :;Never deal with them

Used to be great but now their website its terrible. For example when you search for a Getaway in a particular area, you expect to see offers in that area, not to have every offer rammed in your face.

Al the terms and conditions are very hidden and once amount is paid after that cancellation has very lengthy process to follow. I had bad experiences.

They are real thieves 🤬

Al razi general maintenance contracting are the movers we booked through groupon . These people are worst mover they took 12 hrs to shift a 1 bed room flat . They do not know how to pack things and broke all my stuff . The worst decision of my life to book them . The have no experience in moving things and have a very bad attitude. They are not professionals do not book them. They even did not fix my bed properly . I paid them 1000 Aed for waste. I had to call in another carpenter to fix my bed and wardrobe and had to shell out another 400 bucks . PLEASE AVOID THEM .

Bought a voucher for Makerspace and when I wanted to redeem it, I was told that 95% of all the stuff I can use there needs training which costs an additional 400 AED (voucher cost 169 AED). When I bought the deal this was not mentioned anywhere and the website for Makerspace was not live when they sold the deal so I couldnt know it then. Groupon doesnt want to issue a refund, so I cannot recommend getting any voucher for them unless you want to be surprised and pay on top of whatever you bought!

Groupon is a nice way to book tours and get nice deals thanks

DISGUSTING SERVICE!!! i have spent THOUSANDS on 7 coupons, the coupons were emailed to me and were showing on my profile under My purchases. I even used one of the coupons the same day i bought them, it worked fine. This morning i then went onto my groupon to contact the other merchants and set up appointments. When i log on ALL my new vouchers have disappeared!!!!! i then had to print them from the emails i got of the vouchers. I go to the salon give my voucher and get totally embarrassed!!!!! the salons system said my voucher was invalid. I am so beyond livid!!! you can take my money... then give me problems when i wanna use what i paid for!!! Now... on the same email address that i receive all my groupons on i get an email to that address informing me i dont have a groupon account and asking if i want to join????? The only vouchers showing on my profile this morning were a couple oldies i have used already last month, desert safaris i booked. Now .... i dont even have a groupon profile or account at all. how insane is this?? like are you guys wanting to look like a crooked company or look like a gimmick????

Best Deals in Dubai and Abu Dhabi

Its almost 4 weeks now Im behind Group on customer Support to replace wrong item that they have delivered...no response...#unrespectful customer service...Never ever buy any item with them.....im going to file a case against them soon...to Consumer Rights UAE

Vouchers bought from my mobile cant view it on PC, and the damn supplier need only printed voucher, groupon is losing the grip!!

Good place to b around

Very bad services and very bad customer service they speak in unprofessional and Unpolitely way and they hung up on customer faces:/

Worst account manager LauraWorst customer service ever

Most of the groupon vouchers have not much benefits when we go and experienced it. I had several bitter experience

No one answer the phon, and when I went there personally, only THEY who can make YOUR COMPANY OFFERS !!!Overall .. you have make 50% discount as minimum if not more, and other 50% they take NOT LESS THAN HALF ... thats funny

Best deals in Dubai - nice crowd good people

Telephone lines not working, could someone respond to customer service concerns on email....

Awful, DO NOT USE. money taken, no vouchers sent,Accounts locked out.try to contact for help, and no one answers.AVOID

A good way to get great offers

PLEASE SEND ME MY ORDER BECAUSE ITS MORE THAN 10 DAYS NOW!!! PLEASE PLEASE PLEASE

Nobody seems to answer the phone line

Worst experience ever from a to z, not recomnded

Bought vouchers, later agreed with the center to postpone the sessions, but Groupon blocked my vouchers and not responding to my case to use my vouchers

Veey bad

Hope we can do some business with them.

The worst experience ever!

ETC

Appalling customer service!

WHY THE HELL NOBODY ANSWER THE TELEPHONE

Horrible experience

What a poor services

Terrible services

Excellent, thumbs up

Good place

So so

Good

Amazing

Groupon FZ

Do not try to believe all of the written before you buy any coupon. Call and make sure that all the written information is correct. Twice I bought a coupon and it was not correct, and almost a month I bought to retrieve the last coupon to no avail