user
Adventure HQ - Best Quality Outdoor Products Available
Dubai, United Arab Emirates
Appearance

Comments
Ro
Review β„–1

ROSHAN, A fantastic gentleman and Amazing guide. We were on the lookout for winter wear for Snow and frigid climate for our daughter who is going for her university there. The guidance that he gave to us for someone who has never lived in such climate was truly priceless. He not just articulately advised us on the purchase but most heartwarming was his short training lessons on survival in such Extreme weather. Will highly recommend this Man in this Store to all such first time university students and likes. Thank you Roshan. πŸ™πŸ™πŸ™

Ma
Review β„–2

It has a lot of sporting equipment with quite good quality. The best part of adventure HQ is their wall climbing and hanging bridge. It was fun for the kids.

Ch
Review β„–3

Dropped into Times Square Dubai on the Sheikh Zayed Road in search of bicycle pump. Visited Adventure HQ, where I was greeted by friendly and helpful staff.I concluded my business within 5 minutes with help of Sujan (I hope that I have spelt his name correctly). For the service and ease of doing business business a resounding 5 star rating.

Ak
Review β„–4

We had a birthday party at HQ for 7 years old daughter. She had 10 friends to join and all of them enjoyed climbing very much. Some parents commented the idea of having party at HQ was healthy and fun. The manager Uzziel and his team took care of is very well. Specially Uzziel was attentive and accommodating. There was a cute party corner to have all kids sit down around the table and have a birthday cake and sing a song. Highly recommend to have birthday party there. Very friendly atmosphere and easy to organize.

Ma
Review β„–5

These guys are awesome. Kids had a blast. All safety measures followed. They were helpful and responsive when setting up for a birthday.

An
Review β„–6

So glad I went to this Adventure HQ , after looking at so many shops for trekking shoes. Very thankful to the staffs especially to Mark and Ella who assisted me to find the perfect shoes for my upcoming hike. Thanks guys a lot! Will definitely come back to this shop if I need something else for my future hike.

Kr
Review β„–7

Very awesome experience not just for kids but adults too. The lady staff at the counter was helpful and the trainers Jane, John and Kurt were all very friendly and professional. The team was enthusiastic to guide us in climbing and push our limits! Bravo!

Em
Review β„–8

The store manager Amrit certainly leads by example. I have not experienced customer care like this for a very long time. Amrit went over and above and was so kind, professional, knowledgeable and patient with me!! Shops here in the region could learn some valuable lessons from the team at Adventure HQ! Thank you!

Jo
Review β„–9

My 8 and 11 year old had a great time. The climbing wall and the obstacle course was more than adequate to keep the two immersed for the full hour. The three members of staff (triple J’s) were extremely kind, encouraging and attentive. They are also one of the reasons we would want to return. Both kids came away complimenting the fun and the staff.

ab
Review β„–10

Very useful shop for a quick bicycle maintenance, and spare parts.Rohsan did a great job fixing my bike is few hours.

sa
Review β„–11

Joya is super sales girl ,she helped me to select the swim ware for my kid very quickly. My thanks and best regards to Joya

Am
Review β„–12

Kashif was very helpful and delightful to deal with.. enthusiastic and knew his stuff! Pleasure to be assisted by him.

ta
Review β„–13

10/10 for Roshan! He knows his hiking boots! And cooling t.shirts! He taught me a lot on what I need to look for. Professional/honest and genuine. Highly recommend him . Forget to mention… naturally friendly.

Ma
Review β„–14

I would recommend this place if you are looking for an indoor adventure . Specially on this summer season in dxb. A very special thank you to β€œ Jen β€œ (helpful staff) she such an very helpful staff she made my adventure extra special pushing me to go through and be strong to face my fear. This kind of staff deserve an award 😊😊 Thank adventure zone for my unforgettable experience . I would definitely come back✨

Ji
Review β„–15

What a wonderful shopping experience. Was greeted by every staff member we were in contact with. Assisted and handed over to the right person for assistance. Special shout out to β€˜Krishna’ was superb in assisting us with getting the appropriate swimming goggles for my young one. We also got another goggle for my elder daughter and a snorkel mask for myself (which I had been putting off from buying since I didnt know where to get the right one). Absolutely satisfied with the experience and do look forward to going back for any future requirements I may have. Thank you Adventure HQ team.

Sa
Review β„–16

Great experience, amazing staff. Joya, an employee assisted me throughout, she was very attentive, cheerful and helpful. She knew her stock very well and was able to satisfy all my needs perfectly. I would highly recommend this store :)

Pa
Review β„–17

Excellent n new experience..we all as family enjoyed..Mr Abdul explained very well and Mr Uzziel and Ms Jane were brilliant guides.

Su
Review β„–18

Hello... Ive been here many times before but the service I got this time has been the best!! Mr Ismail was extremely helpful. He made my shopping easy and smooth. Thank you Ismail!!

Ne
Review β„–19

Excellent experience shopping for hiking gear! Joya took extremely good care of us - very helpful in terms of suggestions and detailing the pros and cons of different brands / materials. She was also exceptionally patient! A shoutout to Abdul for a seamless experience at the cash counter!

SR
Review β„–20

I was assisted by Kashif in buying the bike and it was really helpfulHe knows his stuff really wellHighly recommend him

Co
Review β„–21

Betty helped me, she was absolutely incredible! She knew exactly what to recommend, what size would be best and gave me some great travel tips! Shes helped me several times before! Ill definitely be coming back just for her!Adventure HQ has a great selection of items

Su
Review β„–22

Incredible Customer Service on display at Adventure HQ Times Square, Dubai. Very knowledgeable and friendly staff. Basiony and his team are on the ball. A Trainee named Rich- that was truly her name, as I walked in through the front door, even with a mask on, was able to give the most welcoming of greetings. A bright future ahead of her for sure! Well done!! Keep up the good work guys πŸ‘

sh
Review β„–23

I was assisted by Mark from Adventure HQ for my Kilimanjaro trip. Mark was so kind to explain every technical detail of each gear need to buy for my trip. I really enjoyed shopping at Adventure HQ! Highly recommended for professional gears!

Ni
Review β„–24

Joya and Mark were brilliant ! Joya helped us search and select jackets for both our daughters and even modelled the jackets for us so we were able to visualize how they would fit on our younger one. Great experience...will certainly visit again. Thank you!

Me
Review β„–25

Sameer was very helpful when I purchased bike today. He was such a great sales person that I have dealt with. Happy to explain with all my questions and even set up my new bike out of the box! Such a gem! Thank you!Also Abdul Qadir was quite helpful during the payment. Thank you. Will come back to Ace because of these two gents. Well done!

ma
Review β„–26

We have visited Adventure HQ to buy stuff for our upcoming trip to Kyrgyzstan. Mark assisted us in finding and choosing all the stuff that we need to be all set for our adventure. Mark is very friendly and helpful and has the know how to advice on how to be fully equipped to enjoy an outdoors adventure while being safe, warm, and comfortable. Big thanks to Mark for his professionalism, warmth, and service levels. All the best!

Sy
Review β„–27

Great prices in sale and very helpful staff . They made me try the shoes and made sure I got the right size even though I was about to pick the wrong one. The staff is very knowledgeable. I was assisted by Joya who herself is a traveller and hiker and made me get the right hiking boots. I was assisted by Joya in times Square branch

Sh
Review β„–28

Betty and Roshan, thank you for the best shopping experience always. The best hiking consultants!

ah
Review β„–29

Very good customer service , my son enjoy the wall climbing. Thank you to Uzzeil and jane for assistance. Highly recommended the Adventure HQ in Time Square Center😊

ja
Review β„–30

Our experience today was nice mrs Ella and Abdullah and other staff were very helpful

Sa
Review β„–31

Joya shes amazing adventure expert, assest me whole my tripAbdul Qadir the fastest casher I saw

Ra
Review β„–32

Another superb service from Cashier Rich, represent, kabayan! Very good rapport, and extremely courteous. Good job! We will come back , you have earned our loyalty Adventure HQ. Continue hiring great staff.

Su
Review β„–33

We had a wonderful experience shopping for hiking boots. Joya was very attentive and knowledgeable and helped us get the best shoes for the use. 10/10 would buy here again

Sw
Review β„–34

Very helpful I must say. We picked up a Spartan24 for my son.Samir was awesome, very helpful. Much appreciate the efforts.Great bike for a 7 year old peddling enthusiast!

ah
Review β„–35

I would select 7 star experience for the wonderful young lady (Manilyn)who assisted us at the store. She went out of the way to make sure we were buying the right product. I was out looking for a hiking shoe and she quickly offered to assist and made us feel very comfortable and the overall shopping experience was a really pleasant one.

S
Review β„–36

Had a great first time visit all because of Aamir Ibrahim! Made shopping easy and stress free! I definitely recommend going directly to him for anything and especially bike related! Just got my self protective gear and waiting on the bike rack.

ah
Review β„–37

Friendly staff & good place we enjoyed and specially with friendly staff Jayne & jone

Ca
Review β„–38

Visited Adventure HQ for some cycling gear and had a breeze with your staff Kasheefs assistance. He is very warm and helpful with tips and guidance. Keep up the good work. Thanks.

Ge
Review β„–39

The staff here is amazing!! Jane and Uzzel were extremely friendly with the kids!!

Pa
Review β„–40

Kasheef is a great guy. Very helpful, very kind and knows his stuff. Excellent service. Definitely found my bike guy.

Na
Review β„–41

Had a great experience at this store. Bought two bikes! Everyone was extremely helpful and friendly. Definitely recommend it.

ba
Review β„–42

If you got there, don’t hesitate to ask β€œRoshan” best advisor and customer service ever!!! I m ready for my hike! And comfortableThanks so much

Sa
Review β„–43

Adventure HQ is the BEST. I conquered my fear of heights all thanks to John. He was so helpful and kind. Definitely made friends out of the team. I highly recommend this experience with friends or family! 10/10

Ri
Review β„–44

Great experience. Super scary but thanks to Jen managed to complete the high wire. Definitely worth a try

Ab
Review β„–45

Very nice place for everything regarding outdoor activities. Beatrice is a hiking specialist. She helped me and guided in picking the best matches for my budget and best quality. Thanks for the maneger as well I forgot his name”sorry β€œ but he was very kind Arabic guy.Thank you Advanture HQ

Sa
Review β„–46

The store has wide range of collection for all sporting accessories. Kashif was very knowledgeable and very helpful. Overall, a great experience shopping here.

Ju
Review β„–47

We had a LOT of things to get, and would not have done it without Ebe. We seriously would have been here all day and night but she knew everything! I couldn’t believe it. Very very knowledgeable. Very impressed and grateful.

Ko
Review β„–48

Joya has been very helpful and friendly. We had a great experience to pick up all that we need. Keep it up Joya!

Ya
Review β„–49

Mr Krishna was extremely knowledgeable not only on all which is marine related but also the accessories which goes with. Most importantly he was very consumer centric .Keep it up !

Ni
Review β„–50

Awesome service by Sameer. He really went the extra mile for us choosing and assembling two great bikes. 5 stars!

Ba
Review β„–51

Krishna had been an extraordinary guide for the kayaks. He gave me even more information than I was expecting! Very nice and helpful guy!

Sp
Review β„–52

Super happy, confident and polite service from Kasheef. Very helpful and aimed to please at all times. Great service

Sa
Review β„–53

Great experiance thanks joya for your help

Ah
Review β„–54

I don’t give 5 star reviews lightly. The facility, the activities, the team (ESPECIALLY JOHN!). Everything and everybody was fantastic!! It was my first time there, doing the obstacle course and the mountain wall climb. I cannot wait to come back again & again. Even though we were absolute beginners and scared cause of how high we had to go, John was so kind to guide us the whole way and assuring us through every step. Can’t recommend it enough for people of all ages, whether you’re going solo or as a group.

De
Review β„–55

Roshan was a brilliant help. I was looking for advice on hiking gear and he was so informative and spent a good amount of time with me answering all my questions, and making sure I’d thought of everything I could need for the trip.

Tr
Review β„–56

Came to the shop this morning. The trainee lady Joy was very helpful. We thought that she has long worked at the establishment. Bravo to her & wising her well future. Also Eve was very helpful finding us the right bag for our first trecking.

Ir
Review β„–57

I came to the store with zero knowledge about equipment and hiking shoes but Joya made my first experience in Adventure HQ super pleasant and we felt like she is going above and beyond to help us out!we tested so many pairs of shoes 😍tried so many different rain suits and everything that she was doing was done with a big smile and enthusiasm.we are definitely coming back if not for shopping then to see her!joya and Mark are stars of The Adventure HQ!!!

Am
Review β„–58

Roshan is a champ salesperson and also an excellent person. Really wonder his technique to dig deep into the pockets and at the same time leaving a great memory of the purchase. Thanks Roshan, all the best.

Ha
Review β„–59

Farouk was very kind, patient helping us find the right tent and camping related equipments. Ela was also very kind and always with a smile helping us pay happily our purchased stuff. In general the staff at Adventure HQ are great!

Cr
Review β„–60

Good Customer service of Joya. She became our personal tour guide in the store 😜. Keep it up πŸ‘! and also to the cashier lady Rich. They feel us welcome anytime. Thanks! ☺️ We’ll surely coming back… πŸ₯°

Di
Review β„–61

Great experience . All the staff are very friendly. Omar was just fantastic , helped out us out even for a small cycle helmet purchase. For any purchase of sports and outdoor equipment t , you should come here on shaikh zayed road Adventure HQ

Kh
Review β„–62

Another productive visit to the HQ store and this time I got effective advices from Betty. I got Excellent related choices from her for my upcoming trip.Her effort was much appreciated. CheersKhalifa

an
Review β„–63

A great place for indoor climbing, different grades. Staff were super helpful, Uzziel and Jan were always available for supporting

Be
Review β„–64

Samir is a great service advisor. Knowledgeable and helpful to customers needs and query. Good job Samir! Thank you for assisting me..πŸ‘πŸΌπŸ™πŸΌ

Sa
Review β„–65

What a wonderful staff there, very helpful and informative.. kashif and Samir are amazing youth gentlemen very honest and giving clear information without pushing to buy.. great job guys and I highly recommend this place (Adventure HQ) to get all you sport stuff and more from it

Na
Review β„–66

Great fantastic experience. Very friendly and supportive staff.

hi
Review β„–67

We got great support and full explanation for the choice of our bike by Carlo! He is very experienced in the cycling area and really helped us in our choice! Definitely will come back back for any other purchase in the future!

sa
Review β„–68

Kasheef, a very helpful gentleman at Times Square shop helped us choosing a bike for my son. Outstanding customer service!

Ab
Review β„–69

I met Ismail he is an amazing guy and helpful, Dealing with customers is very good really I am so happy shopping from this store

Sa
Review β„–70

Excellent service as always. Thank you Abdul

Sh
Review β„–71

We had the best shopping experience ever with the help of Roshan! He is so knowledgeable about everything in the store, he gave us an amazing service!Thank you very much, Roshan!

Ka
Review β„–72

This was our first visit to adventure zone.Both my kids had a lot of fun, Jan and Uzziel were very good and my kids had a lovely time there.Looking forward to coming back again soon.

Jo
Review β„–73

Joyan, was a great help and took her time to explain the features of Salewa hiking boots and the orher items we looked at. Great service.

L
Review β„–74

Promoter Mark is very helpful and polite. There are wide range of products available. Sujan also very patience and details in making sure my bicycle is check properly.

si
Review β„–75

Really great service and assistance. We also received a good discount during their 40% off special.

Mu
Review β„–76

Great experience buying bicycle for the family. Kasheef has been accommodating and friendly.

Wa
Review β„–77

When in Dubai, this is where I’d supply for mountaineering light and fun trips. Suresh is a great man who knows a lot about traction and grips, he helped me picking just the right action shoes! Marie and Joy, thank you for your ultimate help and off the chart customer service.Also, they expanded their action through these installations, pretty lovely!

Ma
Review β„–78

Roshan was super friendly and helpful! Thanks for equipping us with everything we need for camping.

lo
Review β„–79

Friendly staff, thank you Joya for helping me getting all the equipments πŸ‘πŸΌ

Sa
Review β„–80

Betty was extremely helpful and guided us with useful suggestions. She is knowledgable about outdoor gears.

Vi
Review β„–81

Had a wonderful experience with the help of Joya for my upcoming hike trip πŸ˜ƒ thank you so much. Although it was a bit hot inside the store so please fix that

Al
Review β„–82

One off the best adventure shop across UAE

Ph
Review β„–83

Great choice of outdoor gear at fair prices

Ra
Review β„–84

Mark was really great and was patient with me the whole 2 hours that I was there! Excellent service

ai
Review β„–85

First time at HQ and Betty was great help, thank you and thanks Rich.Definitely I will be visiting you soon.

Fo
Review β„–86

Extremely happy with service & advice given by Kashif in the sales section, also Rich was helpful with transaction

So
Review β„–87

Perfect service! Employees constantly listening to your needs! Would definitely recommend.

Ol
Review β„–88

This is a great place to get all your outdoor sporting gear and equipment. Had a great pleasure to be helped by Roshan from Nepal; very knowledgeable in all things mountaineering, trails and related equipment. Roshan is superb!! πŸ˜ŠπŸ‘I would, though, recommend Adventure HQ to get Salomon brand in stock; run gear, hiking gear, and wind and waterproof jackets/trousers. These are ultra light and made specifically for runners.Will shop again. πŸ‘

Zi
Review β„–89

Great place for outdoor tools and gearsStaff is very helpful and friendly as they listen and give you proper advice!Thank you Joya,and Basyouni, you have been a great help indeed!

Le
Review β„–90

Great help from Rizme as we walked into the shop. Really patient with us and made sure to find everything that we asked for. Great service from Rizme and Abdul.

S
Review β„–91

Mr. Anton Roshan helped me a lot and to the maximum .. Thank you Anton for the full explanation and commitment and appreciate your advices.

He
Review β„–92

Al Barsha branch.Amazing, my son and I Loved it. Very friendly staff Ariyo, Carol, Wasily and special thanks to the Egyptian Guy β€œsorry didn’t get the name” for the cake and candle you offered to my son.We will definitely go again

Am
Review β„–93

If you think of buying a Kayak from them. Think again! They have no accessories for Hobie kayaks and are completely mismanaging their stock for this international brand.

me
Review β„–94

Very exciting place to enjoy some exercise with your kids!! Very helpful and nice staff, taking all safety measures in place.

Ja
Review β„–95

Great experience. Anton was incredibly helpful and very knowledgeable..

Ha
Review β„–96

Very good indoor activity for kids and adults. The staff is very humble and helpful and guide everyone to climb onto the rock wall. Reasonably priced and a good activity. Will definitely visit again especially in summer when one can not do much outdoor activities its a very good alternative. Very helpful staff.

Ni
Review β„–97

Served by Abdul at the counter. Very helpful and was able to give me a credit note on a purchase I had made a while back by speaking to manager. All the staff here and security even are playful and helpful always! Don’t mind bringing my 2 year old fire rocket into the store

Sh
Review β„–98

Its my first time to play in the trampoline but I have really enjoyed it coz the coach Ivan made so many funny games that made it so much funπŸ’•πŸ’•πŸ’• loved it

Be
Review β„–99

Great team! Knowledgeable staff in Sales and Adventure area! We’ll come again!

be
Review β„–100

Joya and Roshan were very helpful. We appreciate their help and care

Information
100 Photos
100 Comments
5 Rating
  • Address:Dubai, United Arab Emirates
  • Site:https://adventurehq.ae/
  • Phone:+971 800 23847

Categories
  • Bicycle store
  • Outdoor sports store
  • Canoe & kayak store
  • Outdoor clothing and equipment shop
  • Shoe store
  • Sporting goods store
  • Sports accessories wholesaler
  • Sports equipment rental service
  • Sportswear store
  • Water sports equipment rental service
Working hours
  • Monday:10AM–10PM
  • Tuesday:10AM–10PM
  • Wednesday:10AM–10PM
  • Thursday:10AM–10PM
  • Friday:10AM–10PM
  • Saturday:10AM–10PM
  • Sunday:10AM–10PM
Service options
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible lift:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations