We had visited the salon for manicure, pedicure and nail extension. The staff had no knowledge about the nail extension and did not offer any options and what would look good on our hand. We asked for samples but they didn’t have any, the picture that we showed for the nail extension didn’t match the end result. The pedicure ranges from okay to good.

This is my go to Salon! Why? First it is located inside one of my favorite malls and second their Salon is really living up to Dubais standard of Service and Cleanliness. Ive had my fallen petals treatment here and I must say that Ive had a really good experience. Upon entering you will be greeted by their cheerful employee which is a plus point for me. Next, you will be lead into their Manicure/Pedicure room which is 100% clean. I really appreciate establishments that are clean because nowadays, cleanliness really matters. They made sure that everything that will be used for my service is 100% disinfected which is a non-negotiable thing to me. From the service itself? Ive had a really really nice and relaxed time. The value of money I paid came back 10x more because of the service. I recommend Tips and Toes to those who wants a neatly polished/colored nail because the quality of the service is really excellent. I also want to commend their nail technicians for really being kind from the start to end.

The team has never responded to the below complaint email.Dear Tips & Toes Team,I have been your customer since January 2021 when I moved back to Dubai. In the past months I have spent in your Dubai Festival City Branch over AED 4,000/-.Unfortunately, my latest visit on 07 August 2021 left a very bitter experience that I would like to share.I came to the DFC Branch, where I asked your Hair Technician for a repair treatment and trimming. She mentioned to me that it will be the best to start with my nails, whilst the treatment will be activated and then she would rinse the mask and trim my hair. So this was it, we started with my manicure and pedicure when she came and asked them to move to the other room. This way the pedicure procedure had to stop and I made my move. This was the time I got to know that instead of repair treatment she used the purple toner which has left my hair even drier than before. The Nail Technicians were trying to finish their work in the Hair Salon Room as per the request of the Hair Technician and so she started to cut my hair. I confirmed I did not require any blow dry, yet she did so probably not to be able to see the disaster what she has created on my head. Whilst blow drying my hair, she destroyed my pedicure, and then I made my move back to the Nail Salon Room. By this time, the Nail Technician responsible for my pedicure was gone and therefore I asked Edna to call her back. Once she came back, she fixed the nails, however once she was gone, I have noticed that the color she used was a different shade. That was the moment when I asked Edna, who confirmed the same and she offered to fix it.I left from the Branch completely disappointed spending AED 590/- (Kindly refer to the first picture right after the blow dry).The next day I have contacted the online support where your team confirmed that it is going to be fixed. It took one week to get an appointment which was offered to me being in Arabian Ranches Branch - I requested close to DFC as this is the area where I live. Upon this surprise, the appointment got confirmed in Dubai Mall Branch, but here was another surprise - your colleague called me to confirm appointment for a FREE HAIRCUT AND BLOW DRY. The original discussion was for re-evaluation of what has happened. Due to this surprise, I have requested another conversation with your person in charge/manager and that was the time when your Hair Technician / Instructor called me from her mobile screaming at me “My dear, what do you want? You are coming for a free haircut and blow dry. After her raising voice at me I told her i do not appreciate the way she speaks to me and i requested to speak to someone professional. I was never contacted after - in fact, I had to follow up on couple of occasions and nobody ever called me after.In those difficult times, I believe we all should help each other and going to ladies salon as if there is no global crisis is one of the steps to return to our normal lives before the pandemic, showing my trust towards keeping the customers safe in the salon I go to.Unfortunately, I am being left unattended, with destroyed hair and with the worst experience of my 7 years in the UAE.This way, I would like to ask you to compensate the situation what has occurred to me with the amount I had to pay for the toner treatment I did not want as well as trimming. Additionally, I also would like to request to get a repair treatment as officially requested and a haircut where one side of my hair will not be 2cm longer than the other side.Hereby, I am also attaching pictures with straighten hair where you can see that the hair is cut differently on both sides.Appreciate if we could together look into the options of solving this situation at the earliest. Otherwise, I am afraid I will be forced to contact the Consumer Protection Authority.Looking forward to hearing from you,

I have to travel 20 mins weekly to reach this salon, and happy to because of the great service and results that wont disappoint me , I cant let anyone touch my hair but Siham , very friendly proffessional hair Expert, i dont need to say much and she knows what my hair needs from treatment, to color or even just a simple blowdry, i cant recommend her enough.i trust her completely with my hair. For my nails,Lovely is my choice with her nice character, very proffessional,clean and always in love with my nails afterwards. Want to mention also Roselyn who always gives me a pleasurable relaxing hairwash and massage and with her lovely and always smiling character, i cant recommend her enough. Always feel as a VIPclient and go out totally pampered everytime.

I’ve ditched my local salons for TT even if it means driving for an extra 15 minutes. Why? The customer service is simply the BEST. The TT ladies treat you like a queen and take care of all your needs. They deliver high quality service and never try to up sell their products or services like the other salons. Love it x

Was hoping for an amazing pedicure, instead got a rushed, painful job, and came home looking like nothing had been done.Complained to reception, but it was pointless.Will not be back.

Nafisa is excellent!!! I have followed her from.another branch and I travel 30mins for her services. She is amazing at hair colour(I would not go to anyone else), her cut is amazing and she is good at all hair services, love her blowdry too! Tips & Toes maintains very high standards abd everyone is very friendly and always accommodating. Excellent Nafisa & excellent salon

Seham is awesome. She takes care of my hair as if it’s her baby. She recommends the best treatments to keep it healthy and safe, and to bring it back to life after my hair color adventures.Seham surely deserves to be promoted and definitely be rewarded with a good bonus.

I read the reviews about this place and decided to visit them for a Classic Pedicure but I wasnt happy at all. They dont soak your feet in warm water first thing, secondly the therapist cut my cuticle so bad that it wouldnt stop bleeding not once but twice on the same toe and that hurt so bad and lastly my previous nail colour is still on my toes even after cleaning. Definitely not coming back.

A special thank you to Siham for her professional services; you are so talented and you know your Kerastase products by heart; you made my hair comes back to life ! A thank you to Rose as well for her hair wash services, whose magic fingers left me relaxed and rejuvenated. Will miss you ladies !

Siham is lovely , professional, attentive and caring. She gave my hair a second life ! I definitely recommend her !

Just had the most relaxing day at the Salon today.You always feel safe and taken care of. The staff are friendly and following all Covid 19 protocols.⁣Tried their newest Vitamin C Manicure & Pedicure and it didn’t disappoint.This treatment is a blend of fruit extracts (Papaya, Pineapple, Mango, Mandarin)⁣My favorite part was the Grapefruit Mandarin Orange Scrub and the Tropical Fruit Wrap, it smelled amazing on the skin and I was instantly refreshed, relaxed and rejuvenated. I can feel that my skin was exfoliated and it looked brighter after the treatment.Highly recommend to try!

Had a chance to visit this branch again to try their latest treatment which is Vitamin C Manicure & Pedicure. The salon feels very luxurious while practicing safety & precautionary measures for Covid. My body temperature was checked once I entered the salon and was asked to sanitize my hands immediately too. The staff are wearing masks & face shields. The seats are disinfected and sanitized every after use. Staff are friendly and professional. The services they offer are always a good value for money. I definitely recommend Tips & Toes!

I have only been there for mani/ Pedi with Shellac. Whilst its not the cheapest of options, they always do an incredible job and its definitely a go-to for those wanting a perfect nail job that will last! Staff are professional and efficient. They have a good variety of colours to choose from also.

Tips and toes is one of the best salons I have visited in my 13 years in the UAE. The cleanliness and the quality of their services is just superb. I keep coming back to them because I feel I am always being treated like a VIP every visit. Staffs are very polite and accommodating. Highly recommend.

Customer with membership and had the terrible massage experience. Went for a relaxation massage came out of the saloon with more frustration and stress. I was under the impression that we pay membership fee to get better service and experience, but I realized that my understanding was clearly wrong.I opted for a 45 mints head, neck and shoulder massage and the experience was terrible. I requested the therapist to use cream on my hair instead of oil for which she not only resisted but forced me to do a purchase from the retail in order for me to use the service.(Do I have to bring my own therapist next time to avail the facility?) I refused and asked her to continue with the oil which she clearly ignored. There was no pressure to the massage and she was just rubbing my head for 10 mints( back was okay , but every time I had to ask her to maintain the pressure) . I did asked her to increase the pressure while massaging my head (which she ignored) and continued with the same what she was doing . I asked her if she is okay and whether she is tired(happens , I was only checking to see if she is okay to do the service) to which her response was change the therapist if you don’t like the way I do( as if I took a free service from her).I said okay as I wasn’t happy with the service . She walked off, and the front office didn’t even bother to give me another therapist to complete the session. They supported the lady who walked off instead of asking for an explanation and told me they don’t have anyone else for the day as they did a mess with my booking. ( I booked my appointment and came for the service, not a walk in customer).To the management;- if I overpay at your saloon, it’s for better experience and service.-if you train your staff to be rude to your customer, you cannot force the customers to take your membership(the so called privileged option)- Your staffs have different attitude to different nationalities. I don’t want to say that word here, but the vibe was so evident in their attitude. (Having a brown skin doesn’t mean that we have to be treated with less respect)- Though rest of your services were okay, it takes one odd one in the group to bring wrong impression to the whole team.- If your team is not ready to do a job, speak up say they are not comfortable. I really appreciate, if someone say that upfront than me trying to figure it out. Nobody wants to see a grumpy person giving a service like this( I came to relax myself not to stress myself more, which your team clearly achieved)You may think that I’m a saint and I’m perfect in what I say and do, I’m not but if I cannot do something I say it advance to avoid these kinda situations.From an unhappy customer.

I had an amazing experience at Tips and Toes festival City. Had a hair cut with blow dry and loved the whole experience. The hairstylist listened carefully and she cut and styled exactly as I asked her. The staff was very friendly and the place was sparkling clean. This stats my favorite branch and I highly recommend it.

Love tips and toes.....i love the staff there. Always so happy to see me and so friendly and no matter how rubbish a day I can come here...get pampered and come out with a smile on my face. The ambience is so relaxing and decor is tasteful.The services are fantastic and always done so well......and they will always try and accommodate your requirements.i used to go to many varied salons where I would only get a good deal but now I always come here and I do not go anywhere else. Fantastic....

Came in for the 50% massages on Sunday. I ran a bit late and I appreciated that I still received my 90 minute massage. However, the masseuse seemed like she was in a rush from her massage technique and the door of the massage room opened twice and staff came in to take chairs or talk to the masseuse. It was extremely awkward seeing that I was on the massage table and these were events that basically broke the relaxation. Theres a persistent green light even when the lights are closed which is really annoying.In the future, Ill visit another branch or try another massage. This wasnt as enjoyable as I had hoped.

The salon is nice and staff are friendly. I had a great facial which was very relaxing. And I also had gelish nails but they were gone in a week and they were much more expensive than other places I have been.

Had a very pleasant experience today with eyebrow threading. Walked in with no appointment and they quickly welcomed me. The lady was very detailed and told me she can clean my eyebrows but that they may not have a very similar shape do to some fine hair on my left eyebrow. She did an AMAZING job. They came out really well. Happy I found this place today. Thank you

The technicial named Shirley was robotic, disinterested and hasty to finish. She skipped steps in the usual process, and when reminded, carried them out with obvious dissatisfaction. Even when I asked for hand lotion, which usually is the last step in the manicure process, she just gave it to me, not bothered to actually finish her job. I am a regular customer of Tips & Toes, and I will not be returning to this branch.

My new nails and massage salon go to! place is clean, good quality of gel manicure, many choices of colors, and value of money is good! Highly recommended!

Well trained staff and very professional. I would like to mention my favorite nail technicians (it’s not on their name tags but they really are very good) Mary Ann (Charm) and Katherine. I’m always satisfied with their work. Highly recommended.

I just recently took the glitter membership and I’m happy with the service in general. But I just want to mention that when they were selling the glitter membership perks to me, they seemed full of promises. I was under the impression that the welcome kit would be something valuable. But it seemed like they just put together some stuff that were lying around and presented it to me. Anyway, I hope you will be able to put across a better prepared package in future. Otherwise service is satisfactory

I dont know this saloon but i just walked in.. When I go in I ask about the service and receptionist Mona she answered me in a very sweet way. She escorted me to one of their hairstylist and she encourage me to do my nails as well because they have a promotion and also explained to be about membership in the saloon so it will be my favorite saloon from now on. Thank you and I love Mona :) Very kind and helpful.

I hesitate to rate my experience with 1 star, but I must say that I am very disappointed. I spontaneously went to the salon for blow dry. The lady was helpful and I received a very nice hair wash. Also I was offered Nescafe. The employee asked me what kind of blow dry I want, flat or curls. For me it was flat. The lady put a lot of effort into her work and I am convinced she did her best, but I can not feel or see any difference in comparison to the blow dry I do myself. My hair does not at all look as if I am coming from a professional hair blow. I am wondering why I went there and why I paid for a result that does not give me at all a feeling of a professional blow dry. I do know nice results from other salons (mainly done in my home country) where I really can see that I am coming from the hairdresser. Sorry, for my 1 star rating. I edited my rating and rated my experience 2 stars. At least I received a blow dry. Tips and Toes is not a professional hair salon.

Reason for visit: massageAlthough the massage room was ok but it is not sound proof, you can hear the ladies working in the saloon chatting and laughing outside which is not relaxing at all.I kept asking the massage lady to lighten the pressure but she insisted this is the lowest.Not recommended for relaxation massageYou can go there only of you don’t have any other choice.

I did my nails and my hair with my friend I spent about 600aed for our services. my friend liked her hair service and for me I didnt liked my service becoz it took 1 hour and a half for just cleaning manicure I didnt even put any color. Like seriously???!!! 1 and a half hour for just CLEANING?? When I reach reception I ask the receptionist why my nails took that long and I was told by the supervisor that I have too much dry skin without even taking a look at my nails!!! What a shame!!! Ive been to different salon and no one told me like this.I think a simple apology will make the situation better but it became worse because of her unprofessional manner.Me and I friend will never come again!

Reason of Visit: Nail extension + PedicureServed by: Aimmie (Nail technician) & Miguel (Pedicure)I had been struggling with my nails for quite some time. Tried gel nail extension in different beauty salons and was not happy with the result as usually they would end up being too thick and gigantic and would easily come off after 5 days.I visited Tips and Toes as a first time customer based on my friends suggestion. Although I am quite happy with my nails, I was not satisfied with the nature of staff behavior.I was expecting a welcoming behavior from the reception and unfortunately, she was too cold and seemed not to care at all. I had to use the restroom in the mall and when I came back the staff looked restless and annoyed.I was served by Aimmie for my extension and she was absolutely amazing. Very focused and concentrated on her work. Took her time to make my acrylics as natural as possible.Miguel on the other hand, was too impatient, rushed through the scrubbing part and just did a sloppy job exfoliating the skin. I had way better experience elsewhere for lower than the price they are charging (AED 90). I asked her to spend more time and the result was still not satisfactory at all. She kept on having this cringing look on her face as she was dreading the whole process.I was half way through my service when they finally offered me something to drink, which was not nice at all.I give five star to Aimmie.For the rest, 2 is enough!

I came yesterday with my sister. Im just new in dxb and didnt know about the salon and spa nearby. We are staying in the Crowne Plaza and decided to go around. We saw your salon and we went inside we ask someone arabic to assist us. And someone came her name is Mona i think shes one of the receptionist there. Shes super lovely and helpful. She assist us inside and tell to the girls to make everything special for me. i will definitely come back because of this experience. Im very satisfied for the customer service you provided.

I had my hair done by Mona today. I super love love love the final look. She did a great job. Totally new look!

Never will come back to this place!!! not recommended! I made my nails there 3 times, (I’m trying to see something good in everything) and last time was the worst! after day number 9 shellac just started exfoliate, so after 13 days it was a shame to go around with this nails so I went to salon and say to receptionist about my experience, lady was without any emotions like everything is fine and I was really upset about my experience. after all they asked me to pay 50 for removal of THEIR shellac and just cut my nails ( which was also sooooo bad-different shape and lengs). anyway in the end when I explained the situation lady asked me to pay 31 dirham only for removal without saying sorry or anything. such a bad experience.plus to this ladies doesn’t do proper color of nail-after just leaving from salon your nails look like u’ve already having them for a week, so each time u need to check it yourself. never will come back!

Very welcoming, great nail technicians. Welcome drink, social distancing and sanitized stations. My second visit and Ill be back.

I went for a Swedish massage, it was AMAZING I did it with rovena which was really professional and adjusted the pressure to my liking also I’ve a really bad back with a lot of knots and she took time to massage them all really deeply.I recommend it 100% and will be back for sure.

My first visit they never exapined to me that there would be extra charges for removing my gel, next visit the receptionist couldn’t find my mane on their computer yet I wanted the same girl who did my nails last time but since they won’t trace it I ended up getting another one migel, she was supposed to be a nail expert but to my surprise she was not able to remove my Inngrow! After a hour and half they called another lady” tia”(not sure that’s her name) and she did a great job!! Definitely going back because of her!! But I think it’s so unfair to charge customers for gel removal

Well managed and very clean. The staff are very professional and welcoming. Always a great experience at tips and toes.

The gelsih manicure is bad quality! It peal after couple of days!! However the staff are friendly and very helpful

Im very happy every time I come and visit DFC branch. The receptionist Mona and Jen are very friendly. They always do their best to accommodate me even its fully booked and they never fail to make me feel comfortable and happy. I will tell my friends to come and join me next time.♥♥♥

My recent escape was a spa experience at tipsandtoesme Festival city . I enjoyed a signature massage Which included a combination of acupressure point stimulation and stroking technique accompanied by a light bending procedure with trigger stones and hot compress. The 1 hr massage left me feeling relaxed . It was absolute bliss . My therapist was also well trained and professional, ensuring always that I was comfortable and the pressure was acceptable by me. Once I finished the treatment they also offered a selection of hot tea and got me to realax and unwind. I suggest this massage for anyone looking at relieving tension in muscles and for rejuvenatation.

Cant make an appoitment cant ask for directions maybe they dont have a phoneLater I went there and guess what? I waited for 15 minutes and listened to them discuss my appointment ... seriously I cant believe what is happening ... this place is the worst! The receptionist came to me and said the booking is wrong and you need to stay for half an hour extra until we figure this problem!!! OMG!If u have work to do or u really need a massage dont come to this place! If you really want some papering please go to Dubai Ladies Club ... it is the best place ever

Mona was very kind and helpful. I liked what she did to my hair and the hair color was really nice. Thank you for the nice experience

Easy location. Waxing service is very good. Lady called Goma was quick, professional and results are perfect

Came here..it was empty and all the staff sitting, and I was informed that they are fully booked!!! And can take me in 2 hours only. Not the quality Im used to see from tips and toes. (Im a regular costumer of a different branch)

Very huge and comfortable place😊👍

I had my nails done and it was not done in a prober way i ask the reception to fixed for me and reception tried to make me calm but i ask for supervisor,supervisor came she spoke with me in a very rude way and she call the technician they speak tagalug even tthe technician answer english she kept on speak tagalug in front of me it annoyes me, im in my country she didnt respect at all.its nt professionl way , i will nt come back this salon at all

Great saloon that i like to visit at least once a month. Great services

First time doing nail extensions! I felt in love with it 😍 thanks to emmie ‘’nail expert ‘’ 😘

Great customer service and easy to book appointments

Nice concept that its inside the mall and the facial service is great there

Perfect service and clean

Always get what i went for,good technicians, good service, great rewards and offers

Nice but no nail art

Best manicure and pedicure in Dubai

Had a great experience getting my mani-pedi done today

Nice clean studio

They give a vegan organic option now 💅😁

Over priced but perfect nail work

Small saloon

Great service and lovely Ladies.

Quick reliable service

Amazing

Its ok

The service was amazing!

Great service.

I like the staff and service

Lovely girls and service

Service

Not punctual

I love this place ❤

So professional

Convenient

My visit to this branch was secondTruth be told my experience was above excellentAnd his service proved to me that there is no need to stick to a certain branch or else to settle on one workerAnd arrange Amory as available ..My visit is always for nail services and the fact that I did not try them with the hair and I am a member of the second year and thank the workers Eimmie and Regana ..I like to comment only on the organic ideaDespite the re-socialist for the second yearI find it unfair because I go to the salon almost every two weeks and every time I work Manikir and BadkirAnd acrylic and glaze paint and the amount is quite a few and I think that the management consider the reduced rate and offers to regular customers and yearsOther than this thanks to the management and to all the workers for good reception and hospitality and nice work

I went to more than one branch to try their job, in general their job is good, but the Al Barsha branch is the best between the Mirdif City Center branch and the branch and Festival because the Mirdif City Center branch is narrow and wide and the Festival branch. I don’t like what worked for me my hair because it is a beginner. I work my hair even though it is a normal blow-dry, but in Al Barsha, I dealt, work and the place I was very satisfied with them.

I used to dye the salon hot as well as conditionerAnd something uncovered means the one in the mall canThey heal you, I don’t know where we areSomething I didnt like

They have everything for nail care

😍😍😍