One of the worst customer banking service provider.How can they call themselves so proudly that they are a nationalised bank? Their attitude towards us can be felt from the very beginning....you enter the office the receptionist starts with her attitude services....I should also say , there are few committed officers in there. I always wonder whether they have a head for Customer care services in India or other regional representative offices. If there is one he should be setting an example to his subordinates to give this kind of services to us..if he really want to change things atleast he should sit to analyse the feedbacks and reviews they have received....it is pathetic that we have to rely on such irresponsible bank.

Such irritating, time consuming, worst services by SBIAnd staff also arrogant.Really staff is useless and arrogant not at all helping.Nobody should open an account in SBI. If u do so, definitely wil face worst experience. Dont know who give them this job seriously 😒 getting nice salary without helping customers properly... better to choose other banks, they send their person at doorstep to collect your documents and their websites and online services also far better than this useless SBI they thinks NRI are always free to follow them.

Very bad experience ... not evn doing their job. Arrogance .. is there any options to Change the staffs?? Except receptionist .. poor service .. very bad no patience, cant continue account with SBI.PLS DNT START ACCOUNT WITH SBI. YOU WILL FACE BAD EXPERIENCE.

Very very bad service, No respect, No responsibility still they are thinking they are working in India sbi branch, even Indian SBI staffs changed lot, but here these staffs attitude are very arrogance, last 4 months andline number not working can any one help me how to raise a complaint about this

04 353 7336 This is the telephone number of this office. No one pick the phone. There are 4 options in IVR . I tired all options , same experience . The call automatically disconnect after some time. Many days I called. Kindly close your office and go for some other job. You guys are sitting there to assist people not to eat public money. Mind it. Thanks

I called the Tel no and after going through the process of IVR an agent answered the phone immediately and was quite helpful. Since I needed more information she transferred me to the person concerned called Javed Ansari who was again very helpful.I have been a happy SBI customer right from the days I was banking in India also.

I am incredibly pleased with the quality of customer service provided to me by Mr.Tanweer with regard to change of my registered mobile number. I would like to acknowledge that fact the professional manner in which he handled my query must be commended highly. Your attitude towards your work is on an entirely different level. Good going! all the very best Mr.Tanweer.

I requested an NRE account, but they gave me the NRE and NRO within 30 days. 👏👏Waiting to get someones passbook 😝Only bad experience.Very poor customer service,slow procedures.Dont call to waste your time they dont care.

Is there any option to rotate the staff with some other who knows the actual customer..? Bad experience with the front-end especially the legendary receptionist. Awesome service👏🏼👏🏼..

Excellent service provided by SBI. specially Mr Tanweer Ahsan and customer care NRI team members. Thanks.

Tried to call them multiple times to get their ramdaan timing, but no one responded. The automated response said they are working till 17:30 but wanted to ensure if thats correct, but no one attended my call. Went there once around 15:30, and they have written outside the door that ramdaan timing is till 17.30. Wasted my time going there and i can see many reviews here stating they never attend the call. Wanted to open one NRE account, but seeing all the reviews, i opted SIB.

Very bad....Disappointing experience with the lady receptionist, i think she name ashwathy she is not giving proper answer to my question. One of the worst branch because of the staff specially the lady on the reception she’s thinking she is the one of CEO for SBI her horrible attitude like that no prepare responds from her. Mr. Ansari thinking Global SBI CEO and the receptionist thinking she is the CEO of gulf Branch.Very very very worst behavior especially this two person. My request kindly treat the people in good way and enough respect. We are your client you should treat us in good way, without public you will never be there just mind and take a action immediately. So many comment against to the two people but they still there, I don’t think executive taking any action or not. This is the reason SBI losing big customer and client.

All staff are having good behaviour and were helpful...Specially thanks to Mr Javed Ansariji..He helped me well to convert my acount status to NRO..

Very Bad Service.04 353 7336 This is the telephone number of this office. No one pick the phone. There are 4 options in IVR . I tired all options , same experience . The call automatically disconnect after some time. Many days I called.

Good. If the bank didnt accept your call please contact individually. Im attaching the contacts below

Staff was not friendly, no one was on reception, the phone was ringing and it was auto disconnecting. Its a bit disappointing to see staff is not serving to their customers. The earlier I tried calling but no one answered and when I was there i called to check if someone will answer. Unfortunately no one was there. 4 staff was inside chatting to each other, all the big cabins was empty.

Official landline number not working from may days and no one has seriousness to fix. Being in Dubai also no response. No quick response even for email as well. I dont where they are busy.

They are behaving like they are owner of SBI... too much arrogance and not even have the patience to explain things to senior citizens.

Last time i faced many problem this time its better new reception lady is so kind and helpful.

Horrible service by the person sitting at the reception. Noone picks up the calls! Have called over 10 times. Really pathetic

Excellent service specially the front end office team. Very quick to address all queries. Very much satisfied with the service. Keep up the good work.

Very bad attitude and i want deposit some amount and i am holding a NRE account and a customer since 2005 i was call them ask something about they are in a hurry really bad bad bad

Read all the reviews and my experience with them was fabulous. Staffs were extra decent and they show much professionalism in their jobs. It was express fast and trust me, their response to all of my requests were fulfilled beyond expectations. SBI has improved a lot. Much appreciated.

I opened my NRE account last week . Mr.Prahalad Dave was very helpful. He sent my CIF number within two days , as informed by him earlier.

I never seen such a pathetic response from any other bank or customer service. Moreover nobody answers phone on customer service number in dubai business center office. Very bad.

Disappointing experience with Mr. Ansari and the lady receptionist, he is not giving prepare answer to my question. One of the worst branch because of the staff specially the lady on the reception she’s thinking she is the one of CEO for SBI her horrible attitude like that no prepare responds from her. Mr. Ansari thinking Global SBI CEO and the receptionist thinking she is the CEO of gulf Branch.Very very very worst behavior especially this two person. My request kindly treat the people in good way and enough respect. We are your client you should treat us in good way, without public you will never be there just mind and take a action immediately. So many comment against to the two people but they still there, I don’t think executive taking any action or not. This is the reason SBI losing big customer and client.

Visited office for opening accountReceptionist: if you have following documents (passport and copy, visa copy, Emirates ID copy, 1 photo, residential address proof) show and person will.provide additional application and you can proceed to inside for application signing and meet representative. If any documents printing or copying you can go down to AMER centre and do the same.Proceed to inside and filled the form.Representative: meeting the appropriate representative marked in application. application and documents verification, selecting the branch. Giving the instructions how to activate mobile number and online banking. Giving his official email address for any future help. Sharing thanksGreat service.😀

Disappointing experience with Mr. Ansari who was rushing around why answering my questions about an NRE account. Didnt even request me to take a seat. Had 50% of the conversation with him standing and walking away from me.

Seeing the reviews I was bit scared but after visiting the office I felt below comments are all wrong.I have seen that lady in the reception is so patient and calm in speaking, however people keep on asking same things again and again like address proof required or not even when she clearly tells the documents. And later the custumer blasting her when asked to move aside and asked to be seated as there was long queue formed. Without being affected by his harsh words she assisted and helped all politely. All humans shd be respected. So dnt judge by these below comments. The staff approach is far better than private banks.

Seeing too many negative reviews, I had a hesitation how better the NRE account opening process will work. But the real time experience was entirely different. I was treated so well by bank employee Mrs. Ashwathy Menon and provided all information as required. Good job guys.

Pathetic customer care services..repeatedly trying to contact since a week .. nobody picks a call.. though on visit to office they are quite helpful..

Some of the reviews are negative but I would say that its not so. The staff are very helpful. Need to understand that being a rep office and so many people visiting everyday a customer may experience some delays, but they go out of the way to help you. All staff is very helpful.

One of the worst branch, specially the lady on the reception she behaves as if she is Miss World and the beauty queen with horrible attitude and no proper information. making people wait for long long time is one of the best quality of these people. at least the branch in India are little better than this one. please improve the quality of service or at least be be polite with your customers not to reflect your personal problem or angry at the customers.

SBI Representative office ( previously - State bank of Travancore)Did not pick up the call ,on 5th floor (503) as on 05/09/2017.

Very worst service i have ever seen... Customer service isZero..Better to close and go for another bank.. Dear staffs dont make our national bank a waste pls..

If you dont have a mobile no. difficult to get hold of right person. no point in reaching out in their land line.They are least bothered to service their customer. typical government office setup abroad.

04 353 7336 This is the telephone number of this office. No one pick the phone. There are 4 options in IVR . I tired all options , same experience . The call automatically disconnect after some time. Many days I called. Kindly close your office and go for some other job. You guys are sitting there to assist people not to eat public money. Mind it

Very good service except the receptionist lady. She has an attitude and angry if we ask any question, very rough talk and not looking at our face when she talks and also not giving any proper information, too bad horrible service from receptionist lady.Very good service from Mr. Namit Laller and sort out all our issues and very helpful.

04 353 7336 This is the telephone number of this office. No one pick the phone. There are 4 options in IVR . I tired all options , same experience . The call automatically disconnect after some time. Many days I called. IS THERE IS ANY OTHER NUMBER TO CONTACT TO THIS OFFICE ?

The toll free number provided in the website is useless as no one is picking the same even called 100 times. Automatically disconnecting once ringing. Very bad. Dont give wrong number to the customers for making a Fool

All stafs are very good except the receptionist lady.She was very angry if we ask any question.If she doesnt want to answer the questions then why she is sitting there. Really bad attitude lady doing unsuitable job.

Very bad service,I visited for online banking password reset-reception staff asked me for passport visa and photograph without that she is not ready to check my profile.i visited again with asked documents that time they don’t want any document. Even after my three visit they couldn’t fix my online banking.

I do not about the others, but since the beginning of getting my NRI account, taking the time to answer my questions patiently and prompt service Mr. Javed assisted me perfectly. I do not doubt now using this bank for all my banking needs in India. If you need a NRI account, this is the place to go, and meet Javed. A gem of a person and will assist you in detail and perfectly. I did not even have a second of confusion. Excellent Service. Indian Banks need more of such people to create an international standard.

Fast and smooth experience to convert savings account to NRO account.

Good experience @ Recently shifted brand new SBI branch (Office 110, Business Centre Building, Behind Mashreq Bank، Khalid Bin Waleed Road, Bur Dubai - Dubai). The Staff is really helpful polite and humble,In particular the officer Mr Javed Ansari is very friendly ,professional and knowledgeable in all the procedures related to NRI banking .All my problems related to conversion of resident saving account to NRO , KYC updating , Bank deposits , account opening were done easily . Please keep up this excellent service!!!

I have to agree with the statement thisAll staffs are very good except the receptionist lady.She was very angry if we ask any question.If she doesnt want to answer the questions then why she is sitting there. Really bad attitude lady doing unsuitable job.She is totally unqualified for this position.

It was a pleasure to interact with the very knowledgeable staff at SBI Bur Dubai. We interacted with Ms. Deepti C and Mr. Amit. They were extremely helpful and patiently sorted out all our issues. Thank you SBI for your office here.

Worst customer service. No one is answering the call and reception lady is very rude with no proper response.

No body picking call. The lady in reception have no knowledge about anything. Ignorant staff..

Please pick up the phone, you are in Dubai the best customer service where we are getting in every organization. if its continue i would like to complain to the Dubai economic Department.

The staff dont treat you like your an indian , went to open an account and they dont care about any one

Chief Representative is very good, will help out of the way. Staff are cooperative n guide properly. Wednesdays less rush. Remember Bollywood building 5th floor in a narrow alley infront of HSBC

Initially I was really disappointed, but the last visit was awesome, especially Mr.Tanweers approach

Very good experience dealing with NRI Account with Mr. Javed (chief Manager) @ SBI branch Burdubai.Very Helpful and proactive in reaching out ...Would definitely recommend to visit for any related bank issues ...!!

Bad experience from Receptionist (lady). No customer care from her (rough talk). But good customer service from Mr.Prahlad SBI employee.

Not an unexpected level of service. The customer service department disconnected my call all the time.Why then SBI, would you have a number to call in at all?

Excellent services and very helpful staff. Im proud to be a customer of SBI. Keep up the good work!

I called the landline number and selected the language preference, then mysteriously the call would get disconnected. Tried this multiple times. Wow!.. Talk about customer service.

Decent service and staffs are also well trained. Account opening was hassle free.

WEF 01/06/2018, The office has shifted to The business centre, office-110 , Near Burjuman Metro Exit no-4 , Opposite Hotel Moon Valley, Bur Dubai. The office is open from Saturday to Thursday (time: 09.30 am to 5.30 Pm)

Worlds worst bank...lazy employees as usual in indian govt. Sector...nobody pickup phn when needed...

An extremely professional team with a wonderful.customer service experience. I wish same was available back home too.

No one receiving the calls.Calling form morning to afternoon.Poor customer service.

No one picking line 04 353 7336. Like in India, they work here at Dubai the same way. SBI staff never change!!!!

Very bad customer service as no body receives the call tried to call several times but they disconnect dont know why for any query i have to Visit the branch for everything no phone support at all

It like an Indian government office, very bad costumer service. Reception lady is not at all supportive.

Customer service is very poor

Nobody picking the call it gets automatically off what a puty service

This Centre of SBI Representative office is really amazing....All the staff are very cooperative.....many problems are solved then & there itself.....

Worst place worst service. No one received the call. Unproffessional people. Unfortunately our national bank service is pathetic.

Really feels as in India 100%Telephone response horrible, staffs same as in India.

Quite professional servicebeing helpful at each stepvery welcoming

Good experience.. helped me to open NRE account.. friendly.. Its on 3rd exit of Burjuman Metro Station..

I was trying from Last 2 day No Response. Very Poor customer service.

Excellent customer service. Thanks for all assistance especially by the receptionist.

Excellent customer service by Ms. Jeesha. Ample banking knowledge and helpful nature.

I NEED THIS BRANCH IFSC ?

Useless SBI branch in dubai & No one answer the call

Try to help the people whoever need the help from you.No response since yesterday. this is like disgusting

Good service.. have patience and you will enjoy the service..

The experience with the bank was good, the staff is friendly.

This branch was shifted to Burjuman, Standard chartered building 1st floor, Please update the new address

JUST CALL THE CUSTOMER CARE NUMBER WE FEEL

NOONE EVER ASNWERS CALLS HERE .

04 353 7336,Nobody is responding to the mentioned number and get disconnecting...

NO PROPER CUSTOMERT SERVICE THROUGH PHONE ...EVEN NOT PICKING PHONE CALLS ......

Staff are friendly here and giving all the information properly.

Horrible Service

Excellent Service...Very good staffs..

Please pick up ur phone Very Bad

Serving not good

Primary contact number on websites not working..

ALL STAFF VERY SUPPORTIVE AND HELPFUL

Very good customer service.

Good service

THIS CONTACT NUMBER IN THIS ADDRESS IS IT WORKING?

Good customer service

Good and Excellent service.

Good

Good